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Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Key Responsibilities

• Gather, analyze, and document business and technical requirements.
• Translate business needs into functional and technical specifications.
• Collaborate with developers, architects, QA teams, and stakeholders throughout the SDLC.
• Conduct requirement workshops, stakeholder interviews, and process mapping sessions.
• Create BRDs, FRDs, user stories, workflows, use cases, and process diagrams.
• Analyze existing systems and recommend improvements or automation opportunities.
• Support API integrations, data mapping, and system interoperability initiatives.
• Work with SQL queries and datasets for analysis and reporting.
• Assist QA teams with test scenarios, UAT coordination, and validation.
• Facilitate Agile ceremonies including sprint planning, backlog grooming, and retrospectives.
• Ensure project deliverables align with business goals and compliance requirements.
• Track project progress, risks, dependencies, and change requests

What You’ll Do:

We are looking for a Staff Operations Engineer based in Pune, India who can master both DeepIntent’s data architectures and pharma research and analytics methodologies to make significant contributions to how health media is analyzed by our clients. This role requires an Engineer who not only understands DBA functions but also how they impact research objectives and can work with researchers and data scientists to achieve impactful results.  

This role will be in the Engineering Operations team and will require integration and partnership with the Engineering Organization. The ideal candidate is a self-starter who is inquisitive who is not afraid to take on and learn from challenges and will constantly seek to improve the facets of the business they manage. The ideal candidate will also need to demonstrate the ability to collaborate and partner with others.  

• Serve as the Engineering interface between Analytics and Engineering teams.
• Develop and standardize all interface points for analysts to retrieve and analyze data with a focus on research methodologies and data-based decision-making.
• Optimize queries and data access efficiencies, serve as an expert in how to most efficiently attain desired data points.
• Build “mastered” versions of the data for Analytics-specific querying use cases.
• Establish a formal data practice for the Analytics practice in conjunction with the rest of DeepIntent.
• Interpret analytics methodology requirements and apply them to data architecture to create standardized queries and operations for use by analytics teams.
• Implement DataOps practices.
• Master existing and new Data Pipelines and develop appropriate queries to meet analytics-specific objectives.
• Collaborate with various business stakeholders, software engineers, machine learning engineers, and analysts.
• Operate between Engineers and Analysts to unify both practices for analytics insight creation.

Who You Are:

• 8+ years of experience in Tech Support (Specialised in Monitoring and maintaining Data pipeline).
• Adept in market research methodologies and using data to deliver representative insights.
• Inquisitive, curious, understands how to query complicated data sets, move and combine data between databases.
• Deep SQL experience is a must.
• Exceptional communication skills with the ability to collaborate and translate between technical and non-technical needs.
• English Language Fluency and proven success working with teams in the U.S.
• Experience in designing, developing and operating configurable Data pipelines serving high-volume and velocity data.
• Experience working with public clouds like GCP/AWS.
• Good understanding of software engineering, DataOps, and data architecture, Agile and DevOps methodologies.
• Proficient with SQL, Python or JVM-based language, Bash.
• Experience with any of Apache open-source projects such as Spark, Druid, Beam, Airflow etc. and big data databases like BigQuery, Clickhouse, etc. 
• Ability to think big, take bets and innovate, dive deep, hire and develop the best talent, learn and be curious.
• Experience in debugging UI and Backend issues will be add on.

Key Responsibilities:

• Conduct end-to-end field recruitment activities by visiting local markets, community hubs, and other sourcing hotspots.
• Build and maintain a steady pipeline of candidates through vendor networks, local references, community groups, and job portals.
• Develop and manage relationships with external hiring vendors and partners to increase candidate supply.
• Screen and shortlist candidates as per job requirements and coordinate interviews.
• Travel extensively across assigned locations to source candidates and conduct on-ground hiring drives.
• Provide daily/weekly reports on sourcing progress and pipeline health.
• Maintain a strong understanding of local areas, key sourcing spots, and potential recruitment opportunities.

Required Skills & Experience:

✅ Minimum 2 years of proven experience in field recruitment for frontline or delivery/logistics roles.

✅ Strong vendor network and ability to generate leads through references, local connect, and community ties.

✅ Past experience with companies like Swiggy, Zomato, Flipkart, Amazon, Meesho, Delhivery, Zepto, Jio, Airtel or similar is mandatory.

✅ Should own a two-wheeler and have a valid driving license for local travel.

✅ Familiarity with local areas, languages, and sourcing strategies in the region.

✅ Comfortable with extensive travel and working on tight hiring deadlines.

About Us:

Atica is the fastest-growing hotel revenue success solution provider in the USA. With clients across the USA & across major brands (Marriott, Hilton, IHG, Hyatt, Choice, Wyndham, Best Western, Sonesta, G6, etc.), Atica has proven expertise in working with hotels helping them grow their annual revenues and stay competitive in a hyper-competitive market. Specifically, Atica offers three major services: sales management, revenue management, and digital channel management. Atica has clients across all major markets including: New York City, Los Angeles, Miami, Atlanta, Dallas, Orlando, St Petersburg, Chicago, Houston, and many more.

Atica is headquartered in Pune and is funded by top investors in India. 

Company Website: www.aticaglobal.com

Please find below the details:

1. Designation                - International Sales Associate
2. Job Location               - Yerwada, Pune
3. Work mode                - Work from office
4. Experience required - Freshers to 1 year
5. Work timings             - US Shift (Monday to Friday)
6. Notice Period             - Immediate  

What you will do?

1. Provide sales support for multi-branded hotels in the USA, develop and execute a sales action plan to meet or exceed revenue goals

2. Activate new accounts in the local market and increase market share from existing accounts

3. Develop and nurture a sales pipeline utilizing CRM to manage accounts and shorten the sales cycle

4. Making sure that the hotel ownership is profitable and finding new ways to add value to each hotel you're responsible for

5. Lead bi-weekly sales strategy calls with each of your designated hotels

6. Collaborate with the sales team to achieve sales targets and contribute to overall team success.

7. Support the development of sales strategies and contribute ideas for improving sales processes.

What makes you a great fit? 

1. Available to work from Pune office (from Monday to Friday) and shift timing will be 6 PM to 4 AM.

2. Self-driven, goal-oriented, and able to work independently with a high level of initiative. Also, manage time effectively, and prioritize tasks to achieve sales goals.

3. Strong communication and interpersonal skills with a knack for building rapport over the phone.

4. Excellent written communication skills general correspondence, proposals, reports

5. Bachelor’s degree or relevant work experience in hotel industry

6. Strong ability to leverage technology and CRM to shorten the sales cycle

7. Collaborative team player eager to contribute and learn from others

8. Excellent organizational skills and attention to detail, especially in maintaining accurate sales records.

Why work with us?

1. We're more than just a workplace – As working with us means you'll have the chance to learn, grow, and lead which helps to shape your career trajectory while making a mark on the industry. 

2. Everyone at ATICA is passion-driven and lets their work speak for itself.

3.Collaborative and supportive work environment.

About Dice:

The Dice platform, one of the most advanced SaaS fintech organizations, helps businesses convert their spending from many fragmented applications, prepaid cards, offline reimbursement/invoice management, procurement, and payment systems to a single spend platform. There will be no more cash, cards, refunds, or offline invoicing since our entire goal is to provide businesses more knowledge and control over how they spend their money, resulting in significant cost savings and profitability. We are a hyper growth startup collaborating with premium Indian enterprises, startups, and industry leaders across disciplines.

Perks in store for you when you join the team:

● You'll be surrounded by passionate team members.

● Your work will have a visible impact.

● You will be working on interesting technical challenges in a fast-paced environment.

Responsibilities:

● Develop UI components using JavaScript following react.js workflows, Building reusable components and front-end libraries for future use.

● Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

● Bug resolution for all the bugs found in Functional, System & User testing to meet exit criteria of the phase.

● Developing and implementing highly responsive user interface components using react concepts.

● Developing and implementing front-end architecture to support user interface concepts.

● Monitoring and improving front-end performance.

● Documenting application changes and developing updates.

Must have skills:

● React Js

● Javascript

● Html

● CSS

● ES6

Secondary Skills:

● Knowledge of Firebase

FULL STACK DEVELOPER

Responsibilities

• Develop interactive, user-friendly applications using the latest frameworks

• Deliver across the entire application life cycle in the stages of concept, design, build, deployment, test, and release to app stores and support.

• Collaborate with product owners and designers to translate product requirements and designs into reality

• Own and develop feature sets that involve responsive UIs and restful services to ensure a seamless user experience.

• Interact with the product, engineering, and business teams across geographies to leverage their expertise and contribute efficiently.

• Ensure that all components and the overall application are robust and easy to maintain.

• Continuously optimize and improve the application performance

• Proactively acquire knowledge of the latest industry trends and best practices in mobile technologies to implement them and educate the teams to increase the effectiveness of technology solutions.

Requirements

• B.Tech/ B.S. or M.Tech/ M.S. or equivalent in Computer Science, IT, or related field

• 2-6 years of experience

Mandatory Skills

• 2+ years of experience designing and building production-level web applications including:

• Programming knowledge in JavaScript, NodeJS

• Good knowledge in developing front-end software, with deep experience in one or more relevant

front-end frameworks (ReactJs, Angular, Vue etc.).

• Expertise in Web/mobile app development using React Native

• Experience in product development on mobile platforms using React Native

• Familiar in developing backend (JS/Node/C#).

• Basic understanding of RDBMS databases

• Working knowledge of design patterns, SOLID principles, and development best practices. Ability to

independently write code and unit test cases

• Mastery of standard frontend technologies like modern HTML, CSS, JavaScript (we use React,

Redux, Webpack, NodeJS etc.), REST, and JSON.

Desirable Skills

• ES6/7, Node, package management /webpack/parcel.

• Exposure to data modeling with any of the database technologies.

• Full stack understanding of web/mobile/API/database development concepts and patterns.

• Experience in DevOps would be a plus.

• Experience in TypeScript would be a plus.

• Excitement about the latest trends in application design