Associate ML Engineer (GenAI)

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Founding Engineer (Bangalore)

The problem:

Business enterprises overpay vendors - on every batch of invoices, on every month because the data that would catch lives in different systems. We are building an AI agent that processes invoices end-to-end, reasons across all the relevant sources, flags genuine discrepancies, and acts - without a human having to investigate each one.

What you will own

Everything engineering. Schema design to deployment to the 2am fix when something breaks in production. There is no tech lead above you. There is no platform team. There is the architecture, you, and the founders. Concretely, this means building:

• A multi-stage agentic pipeline that takes a vendor invoice and produces a structured decision - fully autonomous for clear cases, escalating to human review for genuinely ambiguous ones. We use LangGraph, but if you've built equivalent systems with Temporal, Prefect, or custom state machines with LLM orchestration, that works
• An LLM-powered extraction layer that handles real invoices - scanned PDFs, stamped documents, inconsistent layouts - and returns structured output
• A graph data model that connects invoices to various sources and can traverse those relationships to detect discrepancies
• ERP connectors, GST validation logic, and a write-back layer that closes the loop

What we need

• Strong Python. Async FastAPI, clean service boundaries, tests that actually catch bugs. You have shipped Python backends that handled real production load
• Solid Postgres. Complex queries, schema design, migrations without downtime, row-level security for multi-tenant data. pgvector is a plus - if not, you pick it up fast
• LLM API experience in production. You have called an LLM API for something that real users depended on. You know about structured output, retry logic, cost management, prompt versioning. A side project counts if it was genuinely deployed
• Comfort with graph data models. You understand when a graph is the right structure and when it is not. You do not need deep Neo4j production experience - you need to understand graph relationships conceptually and be willing to learn Cypher. It is a 2-day ramp for the right person
• Working knowledge of deployment. Deployed and operated production workloads on GCP. Cloud Run, Cloud SQL, Cloud Storage, Redis — you're comfortable across the stack. If you've done it on AWS, the translation isn't hard, but GCP is where we are
• You own things. Not "I contributed to" - you designed it, shipped it, and fixed it when it broke. That pattern needs to be visible in your history

Good to have, not mandatory

• Built an agentic pipeline with multiple stages
• Any fintech, P2P domain experience - even tangential
• Worked at a startup with under 20 people
• Has a GitHub, blog, or writeup that shows how you think about a hard technical problem

What you get

• The hardest engineering problem you would have worked on. This is not CRUD with an LLM bolted on
• Real ownership. First engineering hire. Your architectural decisions will be in this product five years from now
• Equity that matters. ESOP - Open to discussion. We are pre-seed - this is a bet, not a guarantee. We will not pretend otherwise
• No meetings tax. You work directly with the founders. The product is specified clearly. You know what you are building and why

Honest about stage: We do not have a production ready infra yet. We have a complete architecture specification and a working prototype. If you need the stability of an established engineering org, this is not the right moment. If you want to build something real from zero and own a meaningful piece of it, it is.

The founders

One of us has spent 20 years building revenue and operational engines at companies where there was no playbook - part of the pilot team that established the world's largest search company's direct sales operations in India, managed global operations for a global mobile advertising platform, scaled a B2C platform to become one of India’s leading edtech platforms and most recently worked on building an enterprise Agentic Voice AI platform. The other has spent 15 years taking AI from demo to production in domains where failure is expensive - voice, lending, and conversational systems across a Series D conversational AI company, a major telco, a Big 4, and a leading NBFC.

Two IIT/IIM alumni who have both watched AI work in enterprise, and know exactly what it takes to get it there. We are not building this product because it sounds interesting. We are building it because we have both sat across the table from CFOs who know they are losing margin and have no tool capable of doing anything about it.

Our client is a wellness startup based in Bengaluru, delivers personalized health services through its in-house clinics, with a focus on longevity and holistic well-being.

The Business Development Executive will:

• Be the first point of contact for potential clients.
• Explain Biopeak’s health programs.
• Understand client needs and connect them to the right experts.
• Schedule consultations, follow-ups, and support onboarding.
• Track leads, analyze sales funnel data, and meet conversion targets.
• Collaborate across sales, medical, and marketing teams.
• This role needs someone who’s a great communicator, comfortable with sales conversations, and ideally has interest in wellness/health.

What we are looking for

• Excellent spoken communication (clarity, confidence, empathy)
• Phone sales or inside sales experience
• Interest in health, wellness, or proactive medicine
• Ability to use Excel + AI tools for analysis

Comfort with fast-paced, startup environments

We are looking for a Flutter Developer to build and enhance our mobile application for Android and iOS. You will be responsible for developing a high-performance, user-friendly, and scalable app that delivers a seamless experience for travelers and property owners.

Key Responsibilities:

• Develop, test, and deploy Homly’s mobile application using Flutter.
• Optimize the app for performance, responsiveness, and smooth UI/UX.
• Integrate APIs, Firebase, payment gateways, and other third-party services.
• Work closely with designers and backend developers to ensure seamless functionality.
• Fix bugs, enhance app features, and ensure smooth navigation using GoRouter.
• Implement state management using Provider, Riverpod, or Bloc.
• Write clean, maintainable, and scalable code following best practices.

We at PedalStart have made significant strides in our journey of helping startups and are looking to hire an HR Manager who can help us build a super-efficient team.

What will you do?

As our Human Resource Manager, you will be responsible for our Recruitment Strategy, Performance Management, Employee Engagement and Building Company Culture

Who Should Apply?

- Folks looking out for something more than a 9-5 job

- Complete ownership and accountability of the HR function

- Someone who wants to grow along with a high-growth startup

- If you are looking to contribute more than just HR in the longer term

Note

- We work 6 days a week from our office on MG Road in Guragon

- Folks interested in startup ecosystem should only apply

- Only female candidates will be selected for this role

- CTC: INR 4-7 LPA

Profile:

• Graduation is a must
• Minimum of 6 months relevant working experience.
• Excellent English– written and verbal – communication skills.
• Ability to persuade and influence.
• Able to work with people from different cultural background.

Key responsibilities

• You will be responsible for Recruitment of candidates on a Junior level.
• Manage hiring managers and candidate relationships at a professional level.
• Partner with recruiters to determine business needs, identify skill gaps and solicit input on recruiting strategies.
• Assist with Employer Branding projects.

Job Description:

• Strong Experience of Node JS.

• Strong Experience of Reactjs development

• Experience in Server-side application architectures like Express.js, Meteor.Js, etc. is desirable.

• Experience in developing APIs is highly desirable.

• Experience in Mongo or MySQL database is a must.

• Understanding the nature of asynchronous programming and its quirks and workarounds.

• Understanding fundamental design principles behind a scalable application.

• Experience in delivering products using an Agile methodology is highly desirable.

• Experience with automated unit, integration and end-to-end testing is highly desirable.

• Experience in the area of network or systems management is a plus.

Your Role

We at Innovaccer are looking for  Software Development Engineer-II (Backend) to build the most amazing product experience. You’ll get to work with other engineers to build delightful feature experience to understand and solve our customer’s pain points.

A Day in the Life

• Building efficient and reusable applications and abstractions.
• Identify and communicate back-end best practices.
• Participate in the project life-cycle from pitch/prototyping through definition and design to build, integration, QA and delivery
• Analyse and improve the performance, scalability, stability, and security of the product
• Improve engineering standards, tooling, and processes

What You Need

• 3+ years of experience with a start-up mentality and high willingness to learn
• Solid knowledge of Python and experience with any web framework (Django, etc)
• Aggressive problem diagnosis and creative problem-solving skill
• Experience in Web Services and REST.
• Experience in RDBMS & NoSQL database.
• Experience in Solution Architecture.
• Proven experience with Git.
• Knowledge of high-level JavaScript concepts like asynchronous programming, closures, promises, data-binding, async-await, etc.
• Bachelor's degree in Computer Science/Software Engineering.

Preferred Skills

• Expert in Python and Django Code Reviews
• Server Deployment
• Mongo DB/Postgres SQL DB
• JIRA Administration

What We Offer

• Industry-focused Certifications: We want you to be a subject matter expert in what you do. So, whether it’s our product or our domain, you will dive straight in and be certified by the best in the world.
• Quarterly Rewards and Recognition Programs: We foster learning and encourage people to take moonshots. When you achieve your goals, we recognize and reward your hard work. 
• Health Benefits: We cover health insurance for you and your loved ones. 
• Sabbatical Policy: We encourage people to take time off and rejuvenate, upskill and pursue their interests so that they can generate new ideas for innovating at Innovaccer.
• Pet-friendly office and open floor plan. No mundane cubicles.

Responsibilities:

• Performing an end-to-end recruitment process of identifying the job vacancy, analysing the job requirements, sourcing apt candidates from various platforms, reviewing applications, screening, shortlisting and selecting the right candidate.
• Help develop and tailor company HR policies, educate the team, and continue to make Wherehouse great, progressive place to work.
• Act as a cultural ambassador and help drive agency events and culture initiatives.
• Foster positive employee relations and work to solve any employee issues that surface or are brought to your attention.

Requirements:

• HR Generalist with experience of 1-2 Year/s, preferably in a B2B SAAS Company.
• Strong interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Thorough knowledge of employment- related laws and regulations.
• Extensive knowledge of HR policies and systems.
• Ethical, respectful, and able to deal with confidential and sensitive matters.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Must have thorough industrial knowledge.
• Professional approach to time, costs and deadlines.

We are looking for a full-time Content Writer with excellent English writing skills. The work will entail writing product descriptions, website content, material for emailers & social media and developing company profile with appropriate information. The content will be used for apparel & clothing products and health & wellness products.

Freshers with excellent English writing skills are welcome to apply.

 Responsibilities and Duties

• Able to come up with catchy liners to catch viewers’ attention
• Write clear and concise information for use in company and brand profiles
• Provide and update content for the website as needed
• Come up with theme content to be used in social media and emailers
• Proofread content before publication through various company channels

Qualifications and Skills

•  Excellent English writing skills (A Must, with good command over English Grammar)
• Master’s Degree/Diploma in Journalism, Mass Communication, English or Creative Writing
• Creative bent of mind

Experience:

• Freshers and experienced, both are welcome to apply