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Solutions Engineer – Technical Customer Success Owner

Location: Pune | Experience: 2–4 years

About FlytBase

FlytBase powers 24/7 autonomous drone and robot operations across industrial sites—solar farms, refineries, rail yards, and more. With deployments at 300+ sites globally and customers like Oxy, CSX, and Anglo-American, we’re scaling the future of Physical AI.

What You’ll Own

This isn’t a demo-and-disappear job. You’ll lead from discovery to deployment—owning the full technical cycle for enterprise drone automation.

• Customer Success & Technical Discovery: Be the go-to advisor for clients—understand pain points, run PoCs, and deliver solutions they can scale.
• Sales Engineering: Assist in GTM execution, drive revenue with compelling value stories, and close enterprise deals.
• Product Feedback Loop: Turn customer insight into roadmap impact—collaborate with product & engineering to build what the market really needs.
• Thought Leadership: Represent FlytBase at expos, train customers, lead webinars, and create high-signal success stories.

Who You Are

• 2–4 years in enterprise SaaS, robotics, drones, or IoT (customer-facing)
• Proven experience in technical pre-sales or onboarding
• Excellent communicator—comfortable with CEOs and CTOs alike
• Obsessively curious, fast learner, and bias for execution
• Writes clearly, thinks logically, and simplifies complexity
• Bonus: Experience with UAV systems, DJI, APIs, or deployment architecture

AI-Native, Full-Stack Mindset

• Use AI to prototype, scale outreach, and optimize delivery
• Write docs, guides, and customer content that actually helps
• Solve problems—not just show features.

Who We’re Not Hiring

• Slide flippers who disappear after demos
• “That’s not my job” types
• Activity-over-outcome operators
• Anyone allergic to complexity or documentation

Who You’ll Work With

• Sales → Demo, close, and support GTM
• Product → Shape roadmap with insights from the field
• Engineering → Translate problems into features and fixes
• Marketing → Co-build stories that drive adoption.

Ready to Fly?

Apply now: https://forms.gle/4QAUqJxgT7TevpX86

If this felt too intense, it’s probably not for you. But if it sparked a fire—you know what to do.

We are looking for a motivated and detail-oriented Technical Support Engineer to join our team at Blue PMS Software Solutions Pvt Ltd.

In this role, you will help configure software systems, support customer onboarding, troubleshoot technical issues, and assist with software integrations. You will work closely with clients and internal teams to ensure smooth product setup and customer satisfaction.

Key Responsibilities:

• Configure software systems based on customer requirements

• Assist in software setup, onboarding, and configuration

• Troubleshoot technical issues and support customers

• Coordinate with internal engineering teams to resolve issues

• Support API integrations and system connectivity

• Document technical issues and implementation updates

Required Skills:

• Basic understanding of Windows, software installation, and networking

• Knowledge of PowerShell, SQL, or any programming language is a plus

• Good troubleshooting and problem-solving skills

• Strong communication and willingness to learn

Eligibility:

• BCA, B.Sc, Diploma, or related fields

• Or Any 3 Years Graduation or Diploma with Computer Skills

Location:

Chennai (Hybrid)

Apply here:https://connectsblue.com/jobs/787/technical-support-engineer-fresher-at-blue-pms-software-solution

Full Stack senior developer with ReactJS & Redux

• Node js with Express framework

• Knowledge of HTML, CSS and Javascript with React JS
• Experience with MongoDB
• Knowledge of RESTful APIs.
• Experience with web paradigms such as REST, Responsive Web Design etc.
• Experience with CI/CD tooling (at least Git and Jenkins)
• Good understanding of code versioning tools, such as GIT
• Good to know Agile/Scrum/Kanban

Key Skills Required:

·         You will be part of the DevOps engineering team, configuring project environments, troubleshooting integration issues in different systems also be involved in building new features for next generation of cloud recovery services and managed services. 

·         You will directly guide the technical strategy for our clients and build out a new capability within the company for DevOps to improve our business relevance for customers. 

·         You will be coordinating with Cloud and Data team for their requirements and verify the configurations required for each production server and come with Scalable solutions.

·         You will be responsible to review infrastructure and configuration of micro services and packaging and deployment of application

To be the right fit, you'll need:

·         Expert in Cloud Services like AWS.

·         Experience in Terraform Scripting.

·         Experience in container technology like Docker and orchestration like Kubernetes.

·         Good knowledge of frameworks such as Jenkins, CI/CD pipeline, Bamboo Etc.

·         Experience with various version control system like GIT, build tools (Mavan, ANT, Gradle ) and cloud automation tools (Chef, Puppet, Ansible)

    Working knowledge (including design and configuration) of any TMS application e.g. ION-IT2, Oracle Treasury, SAP TRM, etc.

2.      Should have completed at least 4 years in any TMS IT implementation 

3.      Strong experience with corporate funding, treasury, and related accounting functions. 

4.      Experience in business transformation with adapting existing systems to new businesses and strategies 

5.      Strong academic background – An excellent degree from a top-tier university is required in a subject that demonstrates the need for logical thinking, precise understanding, and clear articulation

Attributes:

·       Independent delivery and ownership-focused

·       End-to-end process mindset

·       Able to self-manage, collaborate, and regularly prioritize and manage activities across multiple workstreams

·       Good communicator, engaging, and able to work with offshore teams across various time zones

·        Excellent written and verbal communication skills

·       Ability to make data-driven decisions & thrive in a fast-paced environment

Key Responsibilities:

Accountable for functionally supporting Trafigura’s IT deliverables for the TMS application. Including;

6.      Ensuring TMS application supports the agreed business requirements.

7.      Review and challenge all requirements/change requests and specifications including:

1.      Functional Requirements

1.      Application functions

2.      Reporting functions

2.      Application Interfaces

3.      Operational control activities

4.      Audit requirements

8.      Documenting the implementation specifications/configurations, and preparing a knowledge base for the application.

9.      Where required, administering, the configuration of the TMS.

10. Develop (review if required) test scenarios and test cases and support end-users with testing

11. Support all type of issue resolution with the respective application owners

12. Identify areas of improvement, research best practices, and offer guidance and recommendations for process changes and potential solutions

Responsibilities :-

1.      Design and engineer new next generation fintech solutions.

2.      Implement, optimize and manage the microservices based architecture, end to end, considering various technologies and business stakeholders.

3.      Build the correct database design and be ready to evolve it as per upcoming requirements.

4.      Design, develop and implement various web and mobile app based customer/partner/merchant journeys.

5.      Work with multiple stakeholders to understand inherent complexities involved in building the new solutions on top of the existing product and provide the most suitable and optimized one.

6.      A go getter with no reservations, should be ready to jump in and code if required.

7.      Do code reviews and ensure that best practices are followed

Ensure that best security practices are taken care of while building the product. 

Requirements:-

1.      Bachelor of Engineering or Bachelor of Technology in Computer Science / Information Technology or a related field

2.      At least 12 years of experience that includes at least 5 years of experience in technology architecture with a significant focus on building scalable full stack applications to be deployed on cloud

3.      Excellent problem solving and strategic thinking and leadership skills with the ability to implement complex projects to successful completion

4.      Hands on experience in Nodejs, JavaScript, Mongo DB, Relational Database and React. Must be efficient in building efficient code and DB queries.

5.      Experience in using cloud services from various cloud providers i.e. AWS, Azure, OCI (AWS exposure is the must)

6.      Understanding and experience in ensuring the security best practices are taken care of while building the product.

Should have excellent communication and interpersonal skills.

Responsibilities: 

• Responsible for monitoring project deliverables on day to day basis 
• Required to update relevant stakeholders or team members on the project's progress. 
• Assist, train, and ensure project team members with tasks that you have assigned to them. 
• Test the product modules and manage the change request, bug reports, etc. 
• Assist project managers in the planning, execution, and monitoring of projects Develop and maintain project plans, timelines, and progress reports. 
• Facilitate communication between intern stakeholders, clients, vendors, and management. 

Qualifications:

•  Bachelor's Degree or equivalent experience. 
• 3+ years of relevant Project Management experience. 
• Strong verbal, written, and organizational skills for documentation, user stories, etc. 
• Proficient in MS Excel, and Presentation. Proficient in Jira, Confluence, and Notion is a plus. 
• Excellent organizational and time-management skills. 
• Strong communication skills, both verbal and written. 
• Ability to work well in a team environment. 
• Experience with project management tools and software. 
• Ability to identify project risks and issues, and develop mitigation plans.

Desired Candidate Profile

Project Delivery, Project Management, Resource allocation, Project Planning, Project Mentioning, Team Management, Vendor Management, Risk Management, Project oversight / coordination / management

• Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Develop documentation throughout the software development life cycle (SDLC)
• Serve as an expert on applications and provide technical support.

• Requirements

  • Proven experience as a .NET Developer or Application Developer
  • Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))
  • Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
  • Familiarity with architecture styles/APIs (REST, RPC)
  • Understanding of Agile methodologies
  • Excellent troubleshooting and communication skills