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Solutions Engineer – Technical Customer Success Owner

Location: Pune | Experience: 2–4 years

About FlytBase

FlytBase powers 24/7 autonomous drone and robot operations across industrial sites—solar farms, refineries, rail yards, and more. With deployments at 300+ sites globally and customers like Oxy, CSX, and Anglo-American, we’re scaling the future of Physical AI.

What You’ll Own

This isn’t a demo-and-disappear job. You’ll lead from discovery to deployment—owning the full technical cycle for enterprise drone automation.

• Customer Success & Technical Discovery: Be the go-to advisor for clients—understand pain points, run PoCs, and deliver solutions they can scale.
• Sales Engineering: Assist in GTM execution, drive revenue with compelling value stories, and close enterprise deals.
• Product Feedback Loop: Turn customer insight into roadmap impact—collaborate with product & engineering to build what the market really needs.
• Thought Leadership: Represent FlytBase at expos, train customers, lead webinars, and create high-signal success stories.

Who You Are

• 2–4 years in enterprise SaaS, robotics, drones, or IoT (customer-facing)
• Proven experience in technical pre-sales or onboarding
• Excellent communicator—comfortable with CEOs and CTOs alike
• Obsessively curious, fast learner, and bias for execution
• Writes clearly, thinks logically, and simplifies complexity
• Bonus: Experience with UAV systems, DJI, APIs, or deployment architecture

AI-Native, Full-Stack Mindset

• Use AI to prototype, scale outreach, and optimize delivery
• Write docs, guides, and customer content that actually helps
• Solve problems—not just show features.

Who We’re Not Hiring

• Slide flippers who disappear after demos
• “That’s not my job” types
• Activity-over-outcome operators
• Anyone allergic to complexity or documentation

Who You’ll Work With

• Sales → Demo, close, and support GTM
• Product → Shape roadmap with insights from the field
• Engineering → Translate problems into features and fixes
• Marketing → Co-build stories that drive adoption.

Ready to Fly?

Apply now: https://forms.gle/4QAUqJxgT7TevpX86

If this felt too intense, it’s probably not for you. But if it sparked a fire—you know what to do.

Roles and Responsibilities:

• Provide a full range of customer service and technical support for products in a prompt, efficient, and professional manner.

• Install software programs and troubleshoot operating systems, software, hardware, email, modem, and home networking issues.

• Understand customer needs and recommend appropriate, effective solutions.

• Diagnose PC hardware, software, OS, internet/IP, cable modem, and cabling issues across Windows and Macintosh platforms.

• Maintain accurate problem-call tracking using the helpdesk ticketing system.

• Troubleshoot and escalate advanced technical issues to higher-level support teams when necessary.

• Prepare and process work orders for maintenance requests, determine if field visits are required, and ensure appropriate follow-up procedures are completed.

• Follow up on all daily shipments to ensure on-time dispatch.

• Accept, verify, and process paperwork for incoming customer returns as per standard procedures.

• Receive incoming shipments and coordinate filing of receipts, freight bills, and invoices with the accounting department.

• Adhere to standard packaging procedures, including weight, dimensions, pallet requirements, and carrier regulations.

• Make recommendations for packaging improvements to meet carrier and compliance guidelines.

• Perform accurate data entry, maintain up-to-date system information, and ensure documentation integrity.

• Stay updated on new technologies, products, tools, and support methodologies.

• Review reasons for customer returns/complaints and implement corrective actions.

• Ensure regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as required.

• Consistently achieve or exceed defined performance expectations (KPI/MPS).

• Perform other duties and responsibilities as assigned. Qualifications and Education Requirements

• Tertiary qualification in Electrical/Electronic Engineering preferred.

• Training in handling customer calls is an advantage.

• Call center experience is desirable.

• Experience in product design, development, or product management is an added advantage.

Preferred Skills:

• Deliver best-in-class technical support with a focus on customer satisfaction, consumer trends, and continuous improvement.

• Respond to technical queries from customers and identify root causes with appropriate corrective actions.

• Process warranty, RMA, and spare-parts orders efficiently and accurately.

• Manage warranty service jobs, including scheduling labour and dispatching materials.

• Build and maintain strong relationships with service agents; authorize service invoices and resolve disputes.

• Liaise closely with internal departments on technical policies, processes, and product training.

• Assist in planning and organizing technical training requirements for customer service teams.

• Ensure all incoming technical calls and emails are handled promptly and professionally.

• Provide technical literature, product information, and documentation to customers as needed.

Role Description

This is a full-time on-site role for a Python Full Stack Developer located in Pune. You will be responsible for end-to-end development of scalable, AI-driven web applications. Day-to-day tasks involve architecting asynchronous backend services using Python and FastAPI, building dynamic user interfaces with ReactJS, and managing cloud infrastructure on AWS. You will collaborate with data scientists and product teams to integrate AI models into enterprise solutions while ensuring high performance and reliability.

Key Responsibilities

1.      Design and develop high-performance asynchronous APIs using Python and FastAPI.

2.      Build responsive, interactive frontends using ReactJS, HTML, CSS, and Tailwind CSS.

3.      Implement distributed task queues and caching mechanisms using Celery and Redis.

4.      Architect and optimize databases, managing both structured (PostgreSQL) and unstructured (MongoDB) data.

5.      Deploy and manage infrastructure on AWS (EC2, Lambda, S3) and maintain CI/CD pipelines for automated deployment.

6.      Integrate AI/ML models into production workflows and optimize system performance for scalability.

7.      Ensure application security, data privacy, and code quality through best practices and regular testing.

Required Skills & Qualifications

1.      3–5 years of experience in full-stack development with a strong focus on Python.

2.      Proficiency in FastAPI and deep understanding of asynchronous programming (asyncio).

3.      Solid experience with ReactJS, HTML, CSS, JavaScript, and Tailwind CSS.

4.      Hands-on experience with Celery and Redis for background task processing.

5.      Working knowledge of AWS services and containerization tools like Docker.

6.      Proficiency in database management using PostgreSQL and MongoDB.

7.      Experience setting up CI/CD pipelines (Jenkins, GitHub Actions, etc.) and version control (Git).

8.      Strong understanding of RESTful API design, microservices, and security best practices.

Key Responsibilities:

1.    Development, integration and testing of embedded software in the Embedded Linux RTOS

2.    Integrate Application based on Adaptive AUTOSAR Platform

3.    Contribute for Architecture, Detailed design, programming in C++ (11/14/17)

4.    Perform Unit, Integration Tests of developed Application

5.    Detail oriented systematic problem-solving approach in the embedded software.

6.    Debug embedded software on hardware platforms for issue identification and resolution

Minimum qualification criteria:

1.    Bachelor's degree in Electronics, Computer Science, Electrical Engineering, or related field

2.    2+ years of experience in software development in C or C++

3.    2+ years of experience in designing and implementing embedded systems for high performance, high reliability real-time embedded computing platforms

The must-have requirements: Preferably the candidate should have their own mode of transport. Travel Expense reimbursement will be provided.  

• Preference: Local candidates/ candidates who know the city well in terms of areas and student hubs would be preferred. 
• Experience: 0-2 years 
• Job Type: Field Job 

• Own vehicle required 
• Excellent communication and negotiation skills 
• Salary: 2LPA – 3LPA 
• No. Of Openings: 5 

Job Description:  

• Conduct research in a specified area and collect information as per the guidance of City Head  
• Assisting the city heads in pitching to the vendors (brands) and bringing them onboard. This process includes registration, briefing and providing contracts as per discussed norms and policies of the company. 

• Working in tandem with the research team to understand potential vendors well. 
• Formation of an on-ground report on the basis of accumulated data and submitting it to the board so that further strategies could be implemented. 
• Building a network on the basis of your location so that the company can form proper channels and develop connectivity within the city. 
• Submitting critical data collected about vendors to the team and ensuring all privacy policies are followed. 
• Being creative in your sales pitch, contributing ideas and helping the team grow. 

• Build long-term trusting relationships with clients 
• Proactively seek new business opportunities in the market.

Basic Qualifications:

• 2+ years of non-internship professional software development experience
• Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
• 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.

Additional Job requirements

• BS/MS/PhD in Computer Science/Math or equivalent
• BS in computer science or related field.
• 2+ years of relevant professional software development experience: designing, developing, and delivering software written in Java, C#, or C++, web development.
• Knowledgeable in object-oriented design patterns.
• Experience building highly scalable and distributed systems

Preferred Qualifications

• Experience with service-oriented architecture and application/services development
• Passion for performance debugging and benchmarking
• Ability to clearly and concisely communicate with technical and non-technical stakeholders across all levels of the organization

Built on a foundation of AI we are automating enterprise application integration, data integration, data preparation for Analytics and bot automation. We are looking to build our engineering development center in Pune with passionate and entrepreneurial developers at all levels (Interns, Fresh Graduates, Senior Software Engineers and Architects).

Looking for a highly skilled MEAN Full-Stack Developer who is comfortable with both front and back end programming.
1+ years in MEAN ( MongoDB, ExpressJS, Angular, NodeJS ) full-stack development.

Responsibilities and Duties

• Design client-side and server-side architecture.
• Design, Develop, and manage well-functioning databases and applications.
• Designing and developing user interactions on web pages.
• Designing and developing APIs.

Required Experience, Skills and Qualifications

• Working experience in MEAN backend (MongoDB, ExpressJS, NodeJS) with very strong JavaScript.
• Thorough Understanding of Angular 8 / 9
• Hands-on experience with JavaScript Development on both client and server-side
• Knowledge on HTML5, CSS3, Bootstrapping, XML and other NoSQL databases like DynamoDB ( Preferred Skill of DynamoDB )
• knowledge on RDBMS like MySQL, SQL Server, etc.
• Distributed Technology Web Services (SOAP, RESTFUL)
• Strong experience in API development & integration, Database Design, third party libraries
• AWS Cloud framework (Serverless) and technologies experience.
• Familiarity with CI/CD for deploying the code.
• Familiarity with code versioning tools such as git along with knowledge about branching, code merging, and code review strategies.

Experience:

• NodeJS: 1 years (Required)
• MongoDB: 1 years (Required)
• Total Work: 1 years (Required)
• Angular ( 7 / 8 / 9 ) : 2 years (Required)

Job Type: Full-time