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Solutions Engineer – Technical Customer Success Owner

Location: Pune | Experience: 2–4 years

About FlytBase

FlytBase powers 24/7 autonomous drone and robot operations across industrial sites—solar farms, refineries, rail yards, and more. With deployments at 300+ sites globally and customers like Oxy, CSX, and Anglo-American, we’re scaling the future of Physical AI.

What You’ll Own

This isn’t a demo-and-disappear job. You’ll lead from discovery to deployment—owning the full technical cycle for enterprise drone automation.

• Customer Success & Technical Discovery: Be the go-to advisor for clients—understand pain points, run PoCs, and deliver solutions they can scale.
• Sales Engineering: Assist in GTM execution, drive revenue with compelling value stories, and close enterprise deals.
• Product Feedback Loop: Turn customer insight into roadmap impact—collaborate with product & engineering to build what the market really needs.
• Thought Leadership: Represent FlytBase at expos, train customers, lead webinars, and create high-signal success stories.

Who You Are

• 2–4 years in enterprise SaaS, robotics, drones, or IoT (customer-facing)
• Proven experience in technical pre-sales or onboarding
• Excellent communicator—comfortable with CEOs and CTOs alike
• Obsessively curious, fast learner, and bias for execution
• Writes clearly, thinks logically, and simplifies complexity
• Bonus: Experience with UAV systems, DJI, APIs, or deployment architecture

AI-Native, Full-Stack Mindset

• Use AI to prototype, scale outreach, and optimize delivery
• Write docs, guides, and customer content that actually helps
• Solve problems—not just show features.

Who We’re Not Hiring

• Slide flippers who disappear after demos
• “That’s not my job” types
• Activity-over-outcome operators
• Anyone allergic to complexity or documentation

Who You’ll Work With

• Sales → Demo, close, and support GTM
• Product → Shape roadmap with insights from the field
• Engineering → Translate problems into features and fixes
• Marketing → Co-build stories that drive adoption.

Ready to Fly?

Apply now: https://forms.gle/4QAUqJxgT7TevpX86

If this felt too intense, it’s probably not for you. But if it sparked a fire—you know what to do.

Role Overview:

We are seeking a backend-focused Software Engineer with deep expertise in REST APIs,

real-time integrations, and cloud-based application services. The ideal candidate will build

scalable backend systems, integrate real-time data flows, and contribute to system design

and documentation. This is a hands-on role working with global teams in a fast-paced, Agile

environment.

Key Responsibilities:

• Design, develop, and maintain REST APIs and backend services using Python, FastAPI,

and SQLAlchemy.

• Build and support real-time integrations using AWS Lambda, API Gateway, and

EventBridge.

• Develop and maintain Operational Data Stores (ODS) for real-time data access.

• Write performant SQL queries and work with dimensional data models in PostgreSQL.

• Contribute to cloud-based application logic and data orchestration.

• Containerize services using Docker and deploy via CI/CD pipelines.

• Implement automated testing using pytest, pydantic, and related tools.

• Collaborate with cross-functional Agile teams using tools like Jira.

• Document technical workflows, APIs, and system integrations with clarity and

consistency.

• Should have experience in team management

Required Skills & Experience:

• 8+ years of backend or integrations engineering experience.

• Expert-level knowledge of REST API development and real-time system design.

• Strong experience with: Python (FastAPI preferred), SQLAlchemy.

• PostgreSQL and advanced SQL.

• AWS Lambda, API Gateway, EventBridge.

• Operational Data Stores (ODS) and distributed system integration.

• Experience with Docker, Git, CI/CD tools, and automated testing frameworks.

• Experience working in Agile environments and collaborating with cross-functional

teams.

• Comfortable producing and maintaining clear technical documentation.

• Working knowledge of React is acceptable but not a focus.

• Hands-on experience working with Databricks or similar data platforms.

Education & Certifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field (required).

• Master’s degree is a plus.

• Certifications in AWS (e.g., Developer Associate, Solutions Architect) or Python

frameworks are highly preferred.

About Wissen Technology

Wissen Technology, established in 2015 and part of the Wissen Group (founded in 2000), is a specialized technology consulting company. We pride ourselves on delivering high-quality solutions for global organizations across Banking & Finance, Telecom, and Healthcare domains.

Here’s why Wissen Technology stands out:

Global Presence: Offices in US, India, UK, Australia, Mexico, and Canada.

Expert Team: Wissen Group comprises over 4000 highly skilled professionals worldwide, with Wissen Technology contributing 1400 of these experts. Our team includes graduates from prestigious institutions such as Wharton, MIT, IITs, IIMs, and NITs.

Recognitions: Great Place to Work® Certified.

Featured as a Top 20 AI/ML Vendor by CIO Insider (2020).

Impressive Growth: Achieved 400% revenue growth in 5 years without external funding.

Successful Projects: Delivered $650 million worth of projects to 20+ Fortune 500 companies.

For more details:

Website: www.wissen.com 

Wissen Thought leadership : https://www.wissen.com/articles/ 

LinkedIn: Wissen Technology

We are seeking a highly skilled Azure Cloud professional to manage, design, and engineer scalable and secure cloud infrastructure on Microsoft Azure. The ideal candidate will have a strong background in cloud infrastructure, system administration and architecture design.

Responsibilities: 

• Manage and maintain Azure resources including Virtual Machines, Virtual Networks, Storage Accounts, Azure AD, and Resource Groups.
• Monitor and optimize resource usage and performance.
• Implement and manage backup, disaster recovery, and high availability.
• Ensure security and compliance using Azure Security Center, Defender, and Azure Policies.
• Design scalable, resilient, and cost-effective cloud architectures aligned with business goals.
• Define and document Azure architecture standards, governance models, and best practices.
• Collaborate with stakeholders to translate business requirements into technical solutions.
• Plan and lead cloud migration strategies from on-premises or other cloud providers to Azure.
• 
  

Required Skills & Qualifications:

• 5–10 years of experience with Microsoft Azure platform in admin, architect, or engineer roles.
• Strong understanding of networking, identity, security, and governance in Azure.
• Hands-on experience with Azure IaaS, PaaS, and hybrid cloud environments.
• Proficiency with PowerShell, Azure CLI, and scripting for automation.
• Experience in monitoring and performance tuning using Azure Monitor, Log Analytics.
• Familiarity with Azure Cost Management and optimization strategies.

Preferred Qualifications:

• Microsoft certifications such as:
• AZ-104: Microsoft Azure Administrator
• AZ-305: Azure Solutions Architect Expert
• AZ-400: Azure DevOps Engineer Expert
• Knowledge of compliance standards (ISO, HIPAA, etc.)
• Experience with hybrid infrastructure (on-prem + Azure)
• Familiarity with other cloud platforms (AWS, GCP) is a plus.

Job Title: Customer Success Manager

Location: Baner, Pune

About Us:

Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions

to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a

mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.

Our Culture:

At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.

Role Overview:

As a Customer Success Manager at Truein, you will play a key role in driving customer goals,revenue expansion and product adoption by ensuring the activation, engagement, success,

retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.

Responsibilities:

● Customer onboarding: help them set up product configuration and upload data

● Conduct product training for key stakeholders in the customer organization

● Drive adoption, improve customer satisfaction, and work with our customers to

generate new business (upsell and cross-sell)

● Minimize customer churn, maximize retention and create great customer experience

● Contact customers to explain new features and help them upgrade to new plans

● Collect customer references, testimonials and create case studies

● Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features

● Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes

● Help customers map Truein to their existing policies and processes

Requirements:

● 5+ years years of experience in SaaS or software product company in acustomer-facing roles

● Previous experience working with enterprise customers

● Process-oriented and analytical

● Excellent verbal and written communication skills

● Strong empathy for customers and passion for growth

● Passion for solving client challenges and commitment to client delight

● Result-oriented and has great attention to details

● Bachelor's degree or equivalent experience in Computer Science or related field

Good to have:

● Experience dealing with International customers

● Has worked with growth stage startup

● Education background of Technology + Management studies

You will get:

● Competitive compensation package and benefits

● Work closely with and be part of a truly amazing team

● Join a fast-growing company early, make a difference and enjoy the ride

● Challenge yourself and take your career to the next level

Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

1. Data Engineer

 Required skill set: AWS GLUE, AWS LAMBDA, AWS SNS/SQS, AWS ATHENA, SPARK, SNOWFLAKE, PYTHON

Mandatory Requirements  

• Experience in AWS Glue
• Experience in Apache Parquet 
• Proficient in AWS S3 and data lake 
• Knowledge of Snowflake
• Understanding of file-based ingestion best practices.
• Scripting language - Python & pyspark 

CORE RESPONSIBILITIES 

• Create and manage cloud resources in AWS 
• Data ingestion from different data sources which exposes data using different technologies, such as: RDBMS, REST HTTP API, flat files, Streams, and Time series data based on various proprietary systems. Implement data ingestion and processing with the help of Big Data technologies 
• Data processing/transformation using various technologies such as Spark and Cloud Services. You will need to understand your part of business logic and implement it using the language supported by the base data platform 
• Develop automated data quality check to make sure right data enters the platform and verifying the results of the calculations 
• Develop an infrastructure to collect, transform, combine and publish/distribute customer data.
• Define process improvement opportunities to optimize data collection, insights and displays.
• Ensure data and results are accessible, scalable, efficient, accurate, complete and flexible 
• Identify and interpret trends and patterns from complex data sets 
• Construct a framework utilizing data visualization tools and techniques to present consolidated analytical and actionable results to relevant stakeholders. 
• Key participant in regular Scrum ceremonies with the agile teams  
• Proficient at developing queries, writing reports and presenting findings 
• Mentor junior members and bring best industry practices 

 QUALIFICATIONS 

• 5-7+ years’ experience as data engineer in consumer finance or equivalent industry (consumer loans, collections, servicing, optional product, and insurance sales) 
• Strong background in math, statistics, computer science, data science or related discipline
• Advanced knowledge one of language: Java, Scala, Python, C# 
• Production experience with: HDFS, YARN, Hive, Spark, Kafka, Oozie / Airflow, Amazon Web Services (AWS), Docker / Kubernetes, Snowflake  
• Proficient with
• Data mining/programming tools (e.g. SAS, SQL, R, Python)
• Database technologies (e.g. PostgreSQL, Redshift, Snowflake. and Greenplum)
• Data visualization (e.g. Tableau, Looker, MicroStrategy)
• Comfortable learning about and deploying new technologies and tools. 
• Organizational skills and the ability to handle multiple projects and priorities simultaneously and meet established deadlines. 
• Good written and oral communication skills and ability to present results to non-technical audiences 
• Knowledge of business intelligence and analytical tools, technologies and techniques.

Familiarity and experience in the following is a plus:  

• AWS certification
• Spark Streaming 
• Kafka Streaming / Kafka Connect 
• ELK Stack 
• Cassandra / MongoDB 
• CI/CD: Jenkins, GitLab, Jira, Confluence other related tools

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

3+ years of experience of Workday HCM configuration experience, across 2+ Workday modules (deployment experience

Key responsibilities

• Support with design/requirements workshops
• Lead on design/requirements workshops for smaller pieces of work (below 300 hours)
• Confident in configuring workday with the ability to reference Workday Community for clarity
• Ability to create effort estimates based on requirements
• Excellent problem solver
• Wants to master additional modules of Workday
• Support and mentor junior resource based in Portugal/UK
• Achieve a high level of utilisation
• Be consultative in their customer approach

Title:- Jira Consultant

Location:- Indore/Bangalore/Pune/Gurgaon

Contract Duration: 6-12 months 

Job Description

Understand our business and advise on the best way to use JIRA

Help implement governance of our JIRA usage

Ensure JIRA projects are standardised for development teams

Document our usage of JIRA

Create training material for new hires

SME on workflow, plugins and all JIRA functionality

Consult with teams on how to use JIRA effectively – PMO, PLM Team, Solution Team, Leadership, Business Analysts, Tribe Leads, etc

Setup and maintain reports

Advise on best practices for maintaining JIRA.

Experience required

Experience of designing and managing large scale JIRA deployments in software development environments using agile.

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!