Technical Training

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
3. Guide users on product features and train them to use it effectively.
4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
7. Rigorously measure onboarding time and improve it continuously.
8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
9. Handover to Success and Support team after successful onboarding completion.
10. Maintain regular communications with clients about new feature developments and enhancements to product. 
11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Ready to work in US Shift in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Roles & Responsibilities:-

• Discuss training plans with customers to build custom courses to suit their needs.
• Maintain records of training activities, participant progress, and program effectiveness.
• Develop programs and processes that provide a service to industry, business, students, and/or other external/internal clients.
• Serve as technical assistant or point of contact with customer until 'go live' date and hand-off to support.
• Update course documentation as needed to ensure timeliness and relevance.
• Has a mix of being a technical instructor, a solution architect, and an evangelist.
• Coordination of training schedules to ensure the most efficient use of resources.
• Work in tandem with peers in technical training to develop best in class training department across all areas of training.
• Responsible for lectures, demonstration, discussion, and related instructional delivery methods.
• Deliver standard and customized training based on field needs and the delivery of new product and technology training in support of field readiness.
• Help to create, test, and review new and existing courseware.
• Build relationships with OCI product development teams to understand roadmaps and plan for content updates or new training offerings.
• Keep informed of and maintain proficiency with all company products.
• Coordinate logistics for instruction events, including scheduling classes reserving classrooms, travel arrangements and preparing workstations.

Skills

• Teaching
• Adaptability
• Public speaking
• Active listening
• Communication

Greetings from BTree Systems!!

Hope you are doing well! We have an exciting opportunity for you if you are doing freelance IT training.

We are currently hiring for freelancer technical (IT & Software) trainers, It would be the best opportunity for you to make a handful of side hustles.

Kindly check our website(https://www.btreesystems.com/) to check the current training we are providing, If you are already doing any of this training feel free to join us.

What we expect from you:

▪ Technical trainers should have more than 5 years of experience in the respective field.

▪ Ability to make students do individual toy projects on the respective skill.

In order to be considered for this opening, please apply on our career page:

Are you interested to be part of the tech team of an innovative international tech school aimed at developing the change makers of tomorrow?

About Seedstars Academy

Seedstars Academyis a new international school being launched in Bengaluru, the first one of its kind available for students in India. In a 24 months program, students gain both coding skills and entrepreneurial skills, helping them become the change makers of tomorrow. With a Swiss certification and a program developed and tested across the world in the last 20+ years, this is a world class alternative students in India now have access to. The Academy is brought in India by Seedstars and 01 Edu.

About the job

We are looking for new team members with a technical background to help us change the education landscape of India! The role of the technical tutor is to set up the study program modules, facilitate or organize additional events together with our partners under the supervision of the Head of Tech and support the students through the program and ensure that the content is made available to the students.

Role & responsibilities

• Understand the 01Edu System curriculum and content, ability to implement instructions to modify platform content and know the platform inside and out.
• Perform audits of student work during the test period.
• Communicate with students during sprint (piscines) and study period and answer their questions.
• Monitor students progress and guide them
• Be able to identify platform bugs and communicate with the manager and/or 01 tech team.
• Initiate or support with organizing tech events and collaborations (demo days, hackathons, partners’ activities)
• Query the database to perform analytics and extract insights.
• Ensure data backup and implement specific actions to maintain data integrity and building security
• Work collaboratively with 01Edu team on the platform use
• Regularly conduct performance analysis on students progress, identify and encourage students to overcome obstacles
• Have credibility with corporate partners (ex. understand technical inputs for a hackathon).

Our ideal candidate

• Has a computer science background, has experience with multiple programming languages and feels comfortable learning new languages (such as Go)
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, controllers is a plus
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• Good analytical and problem-solving skills.
• Share our values and support our inclusion and diversity vision
• Great communication skills
• Good knowledge of English (intermediate level)

Why our employees love working with us

• We are on a mission which is bigger than all of us: to impact people’s lives in emerging markets.
• You work in an entrepreneurial culture where you’re surrounded by a vibrant and diverse team.
• We offer autonomy and flexibility with a strong belief that responsible people should have the freedom to do their work when and how they want.
• We were awarded as one of the most democratic workplaces in the world due to our freedom centered practices .

We are an equal opportunity employer with a diverse mix of nationalities and backgrounds represented in our company. We truly value diversity and believe that the cultural landscape of our organization should reflect the types of work that we engage in and the places that we do it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status and strongly encourage applicants from historically underrepresented groups to apply to all of our roles at Seedstars.

In order to be considered for this opening, please apply on our career page.

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