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KITAAB TECHNOLOGIES PRIVATE LIMITED logo
Customer Support Executive
KITAAB TECHNOLOGIES PRIVATE LIMITED's logo

Customer Support Executive

Anubhaya Prakash's profile picture
Posted by Anubhaya Prakash
1 - 2 yrs
₹3.5L - ₹4.5L / yr
Hyderabad
Skills
Inbound Marketing
Outbound marketing
International Business

We are seeking a proactive and detail-oriented Customer Support Executive to join our team. The ideal candidate will have a strong understanding of accounting principles, advanced proficiency in MS Excel, and excellent communication skills. This role involves providing exceptional customer service, troubleshooting queries, and ensuring seamless interactions with clients.

RESPONSIBILITIES

· Customer Support: Address customer inquiries via phone, email, or chat, ensuring prompt and accurate resolution.

· Accounting Assistance: Provide guidance on accounting-related queries, offering accurate solutions and recommendations.

· Data Management: Utilize advanced MS Excel functions (e.g., VLOOKUP, Pivot Tables, Macros) for data analysis, reporting, and troubleshooting customer issues.

· Documentation: Maintain detailed and accurate records of customer interactions, feedback, and solutions provided.

· Collaboration: Work closely with internal teams to resolve customer concerns and enhance service delivery.

· Feedback Management: Gather and analyze customer feedback to identify opportunities for process improvements.

SKILLS AND QUALIFICATIONS

· Educational Background: Bachelor’s degree in commerce.

· Accounting Knowledge: Strong understanding of basic accounting principles, bookkeeping, and financial management.

· MS Excel Proficiency: Advanced skills in MS Excel, including formulas, data analysis tools, and reporting features.

· Communication Skills: Exceptional verbal and written communication abilities with a customer-centric approach.

· Problem-Solving: Ability to handle complex queries with a structured and analytical mindset.

· Team Player: Strong interpersonal skills and the ability to collaborate effectively with diverse teams.

PREFFERED QUALIFICATION

· Experience in customer support or accounting roles.

· Knowledge of ERP systems or accounting software (e.g., Tally, Quick Books).

· Familiarity with CRM tools.

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About KITAAB TECHNOLOGIES PRIVATE LIMITED

Founded :
2023
Type :
Product
Size :
20-100
Stage :
Raised funding

About

Kitaabh is a tech-driven platform that brings modern speed and efficiency to the world of accounting, using a keyboard-first interface that feels like a powerful coding environment. We leverage advanced algorithms to handle complex processes like GST, TDS, and compliance, transforming them into seamless workflows. Think of it as the next-gen, developer-friendly approach to financial management, designed to handle data as fast as you do

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Tech stack

react.js
skill iconGo Programming (Golang)
python

Company video

KITAAB TECHNOLOGIES PRIVATE LIMITED's video section
KITAAB TECHNOLOGIES PRIVATE LIMITED's video section

Candid answers by the company

What does the company do?
What is the location preference of jobs?

We craft delightful accounting experiences

Launching India's fastest and most delightful accounting platform

Company social profiles

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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