We are seeking a proactive and detail-oriented Customer Support Executive to join our team. The ideal candidate will have a strong understanding of accounting principles, advanced proficiency in MS Excel, and excellent communication skills. This role involves providing exceptional customer service, troubleshooting queries, and ensuring seamless interactions with clients.
RESPONSIBILITIES
· Customer Support: Address customer inquiries via phone, email, or chat, ensuring prompt and accurate resolution.
· Accounting Assistance: Provide guidance on accounting-related queries, offering accurate solutions and recommendations.
· Data Management: Utilize advanced MS Excel functions (e.g., VLOOKUP, Pivot Tables, Macros) for data analysis, reporting, and troubleshooting customer issues.
· Documentation: Maintain detailed and accurate records of customer interactions, feedback, and solutions provided.
· Collaboration: Work closely with internal teams to resolve customer concerns and enhance service delivery.
· Feedback Management: Gather and analyze customer feedback to identify opportunities for process improvements.
SKILLS AND QUALIFICATIONS
· Educational Background: Bachelor’s degree in commerce.
· Accounting Knowledge: Strong understanding of basic accounting principles, bookkeeping, and financial management.
· MS Excel Proficiency: Advanced skills in MS Excel, including formulas, data analysis tools, and reporting features.
· Communication Skills: Exceptional verbal and written communication abilities with a customer-centric approach.
· Problem-Solving: Ability to handle complex queries with a structured and analytical mindset.
· Team Player: Strong interpersonal skills and the ability to collaborate effectively with diverse teams.
PREFFERED QUALIFICATION
· Experience in customer support or accounting roles.
· Knowledge of ERP systems or accounting software (e.g., Tally, Quick Books).
· Familiarity with CRM tools.
About KITAAB TECHNOLOGIES PRIVATE LIMITED
About
Kitaabh is a tech-driven platform that brings modern speed and efficiency to the world of accounting, using a keyboard-first interface that feels like a powerful coding environment. We leverage advanced algorithms to handle complex processes like GST, TDS, and compliance, transforming them into seamless workflows. Think of it as the next-gen, developer-friendly approach to financial management, designed to handle data as fast as you do
Tech stack
Company video
Candid answers by the company
We craft delightful accounting experiences
Launching India's fastest and most delightful accounting platform
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Expected region of work : Offline (Bengaluru City | Karnataka | India)
Package starts from 30k per month upto 60k
For application, please share your Resume and basic details
Thank you
Wish you good health.
Marketing Engineer:
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Education Required: BE Mechanical, MBA Operation
Experience: 5Years & Above
Salary: negotiate at the time of interview
Notice Period: Immediate joiner can be preferred
Background required for Manufacturing of Head Exchanger, pressure vessel & Heavy fabrication Industries.
Job Description:
1. Build customer relations
2. Marketing and Business development
3. Negotiate contracts
4. Handling customer audits and visits
5. Submitting and negotiating tenders
6. Strong technical knowledge in the field
7. One point contact with customer
8. Project management - responsible for the project, right from receipt of PO to dispatch
9. Monitoring, coordinating, troubleshooting, giving appropriate solutions or bringing together people to arrive at a solution
Candidate should have 5-7 years of experience in both manual and automation testing. Candidate should have atleast one year experience as a lead of a QA team.
Candidate should be self motivated and passionate and should have clear understanding of agile/scrum processes
· 3-5 years professional experience in designing and developing web portals and large-scale web applications. · Must have strong hands-on experience of implementing Web application using JavaScript, JQuery, DOM, HTML5, CSS 3.0, LESS/SCSS, Bootstrap. · Experience with server side development and templating using TWIG, PHP, Python or similar language. · Strong grasp and experience with responsive web design and latest version of Bootstrap. · Experience with cross-browser and cross-platform (Desktop, Mobile, etc.) development and testing. · Experience optimizing front-end code for peak performance using speed and optimization testing tools (Pagespeed Insights, Lighthouse, Webpagetest, etc). · Solid familiarity with modern front-end build pipelines and tools. · Ability to understand business requirements and translate them into technical requirements. Previous experience with Version control with Git. |
Experience of Linux
Experience using Python or Shell scripting (for Automation)
Hands-on experience with Implementation of CI/CD Processes
Experience working with one cloud platforms (AWS or Azure or Google)
Experience working with configuration management tools such as Ansible & Chef
Experience working with Containerization tool Docker.
Experience working with Container Orchestration tool Kubernetes.
Experience in source Control Management including SVN and/or Bitbucket
& GitHub
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Hands-on experience in Linux, Scripting Language & AWS is mandatory
Troubleshoot and Triage development, Production issues
The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
MongoDB is expanding our global team of consulting engineers to further our ongoing plans for worldwide growth!
MongoDB Professional Services works with customers of all shapes and sizes in all verticals, from tier-1 banks to small web startups, on a variety of interesting use cases from e-commerce platforms to trading systems to social media applications. Solve interesting problems, gain incredible cross-stack experience, work with the best and brightest people in the business, network with industry leaders, and see new places - all in a day’s work!
MongoDB consulting exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernising legacy applications or migrating to the cloud. Our consulting solutions ensure that organisations get the best out of MongoDB.
Be one of the recognised experts in this rapidly growing field in a high-growth software company successfully challenging the status quo of the database industry. You will have abundant opportunities to meaningfully impact the growth of our business in your region.
Candidate Profile
We’re looking for a highly technical individual, with strong problem-solving and communication skills, and is comfortable working closely with customers.
Work Location
This role will be based remotely in Hyderabad / Bangalore and requires a frequent travel for short trips to customer site during the working week once the restriction are lifted.
Our ideal candidate will have
- Excellent analytical, diagnostic skills, and problem-solving skills
- High motivation for a role that combines deep technical and customer-management dimensions
- Confidence speaking and presenting in a collaborative customer setting
- 5+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals
- Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations
- Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go.
- Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL
- Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus
- Should have the strong capability with, minimally, both English and any local language - as necessary
Position Expectations
As a core member of the MongoDB Professional Services team, you will
- Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning, and design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimisation, and best practices adoption
- Deliver customer classroom-based training to architect, developer, and operations roles
- Work as part of a wider delivery team comprising fellow consulting engineers, project managers, and account teams
- Cultivate your individual MongoDB reputation as a trusted advisor to guide MongoDB and our customers into the future
- Partner with Product and Engineering teams to influence the direction of the MongoDB product roadmap
Success Measures
As a Senior Consulting Engineer, you will be successful in this role when you can execute the following
- Become a field expert in “everything MongoDB”
- Communicate complex technical proposals simply and convincingly to a wide range of audiences
- Gain reputation as a trusted advisor with your clients, large and small
- Ensure your client’s success with their MongoDB endeavours
- Maintain required level of billable utilisation
- Influence MongoDB product development by contributing experience from the field
- Successfully communicate the product roadmap to external clients
- Constantly work on improving yourself, our products and our team
Life at MongoDB
Our India office culture
- 300+ people, with teams in Sales, Engineering, HR, Finance, IT & Marketing
- Regular group outings and opportunities to get to know your colleagues
- Employee affinity groups
Our Benefits
- Competitive salary and equity
- Comprehensive Health cover, dental cover, travel insurance & Life Insurance.
- 26 weeks Maternity & 20 Paternity leave to spend time with new arrivals
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.https://www.mongodb.com/blog/channel/culture"> Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
http://salesforce.com/" target="_blank">Salesforce.com Admin (ADM201 and ADM211) certified
Sales Cloud, Service Cloud and Developer certifications preferred
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of http://salesforce.com/" target="_blank">Salesforce.com best practices and functionality
Strong data management abilities
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Experience with nonprofit processes preferred
Previous experience working in a SCRUM or agile environment preferred
Work with clients and end users to gather, understand, and define business requirements.
Work within an agile environment to develop and document user stories and business process flows.
Work collaboratively with internal and client teams to design solutions and complete user stories.
Working within Salesforce and other AppExchange solutions to complete user stories.
Write and work with clients on complete user acceptance testing stories
About:
Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life.
Role:
B2B Social Media Expert
Description:
Are you intimately familiar with the LinkedIn algorithm? Do you specialize in growing brand following on Twitter? Are you proficient in defining and executing social media strategies for Quora, Reddit, Instagram, and Facebook? We’re looking for an expert with a solid understanding of how each social media channel works and how to optimize content so that it is engaging. As the B2B Digital Marketing Specialist, you will also be responsible for organizing and producing content that follows our clients’ brand guidelines.
Competencies:
- Consistent and self-driven to learn about social media platforms and trends.
- Strong creative storytelling skills with a focus on visual and content aesthetics.
Skills:
- Working knowledge of SMM tools like Hootsuite, Moz, Loomly, etc.
- Working knowledge of design applications like Adobe Suite, Canva, etc., and other video editing tools.
- Adept at digital tools like Facebook Insights, Twitter Analytics, Google Analytics/Google Ad Manager.
- Adept at communicating in a professional, but unique social media “voice” for each client; directly aligned with the clients’ thought leadership and content platform.
Experience:
- Demonstrable B2B social networking experience and social analytics tools.
- Experience in managing multiple digital marketing campaigns with the ability to analyze and make recommendations on performance.
- Strong understanding of social media KPIs, keyword optimization tools, and social media algorithms.
Location and Type:
Remote, Full-time
Evaluation:
Portfolios will be checked for expertise in the B2B domain. Please share only case studies of growth where the strategy and execution were owned end-to-end by you. Shortlisting will be followed by a video interview.