Cerner Technical Consultant

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal – to Evolve Freight forwarders towards Digitalized operations, enhancing efficiency, and driving lasting change.

As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.

Learn more at www.shipthis.co

What you'll be doing?

As a Sales Development Representative (SDR) at Shipthis, you'll play a pivotal role in our sales strategy, ensuring that every interaction is strategic, efficient, and focused on delivering value to our clients while driving business growth. Your responsibilities will encompass:

• Identify potential sales opportunities by evaluating leads generated from marketing campaigns.
• Initiate contact with potential clients through diverse channels, including calls, emails, and social media, presenting our value proposition and solutions effectively.
• Probe and comprehend the unique requirements, pain points, and challenges of prospects to tailor optimal solutions.
• Cultivate enduring relationships with prospects, fostering trust and rapport over the long term.
• Develop and utilize sales enablement materials such as case studies, demos, and scripts to enhance engagement and support the sales process.
• Execute strategies for lead nurturing, including follow-up communications and targeted content delivery.
• Implementing strategies for lead nurturing, including follow-up communications, targeted content delivery, and ongoing relationship-building efforts.
• Collaborate on crafting engaging marketing materials to support sales efforts and drive customer acquisition.
• Utilize analytics and data to refine outreach strategies and optimize sales performance.
• Proactively identify and pursue new business opportunities to expand our client base.
• Provide regular updates and reports on sales results to the reporting manager, ensuring transparency and accountability.
• Proactively identifying and pursuing new business opportunities in the market to expand our client base.
• Providing regular updates and reports on sales results to the reporting manager, including weekly, monthly, and quarterly performance metrics.

Who are we looking for?

Shipthis seeks motivated and energetic individuals who can contribute to our sales and marketing endeavor, work in a dynamic environment, and work proactively to drive overall sales performance.

Desired qualifications include

• Minimum of a Bachelor’s Degree in Business, Marketing, or a related field.
• Knowledge of working with CRM software is advantageous.
• Exceptional research, communication, and writing skills are a must, familiarity with graphic design and social media utilization for professional purposes is beneficial.
• Proactive, results-driven, with strong time management and organizational abilities.
• Strong ability to identify opportunities and develop effective sales strategies.

We welcome candidates

• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply
• Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

Additional Information

• Location: Bangalore
• Job Type: Full-time
• Role: Sales Operations / Enablement
• Industry Type: Software Product
• Functional Area: Sales & Business Development
• Employment Type: Full-Time, Permanent

Roles and responsibilities:

• Proven working experience of more than 1 year in website content, tutorials, and blogs related to SaaS products/Testing domain
• Produce high-quality sales material, tutorials, blog content, and website content.
• Write easy-to-understand user interface text and online help.
• Blog on an ongoing basis to support and promote our offers and to attract site visitors through search, social media, and email subscribers.
• Ability to deliver high-quality tutorials paying attention to detail
• Can put together a content strategy from scratch
• Excellent written skills in English
• SEO friendly content
• Blogs and newsletters
• Ideate social media campaigns
• Very well versed with marketing-driven content writing
• Ascribed to a comprehensive approach in writing articles
• Adheres strictly to the time schedule
• Should be able to rephrase existing content to avoid duplicate content and plagiarism.

Requirements:

• Bachelor’s degree in relevant technical field
• 2-4 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

• 0-2 years exp in Product Support Role.
• Need to Understand the product and features, to demonstrate them to the end users.
• Sound knowledge of Java and SQL
• Need to Analyze and Resolve the Product specific queries, MySQL.
• Consistently Deliver customer requirements.
• Engage with the Development team and manage the progress of cases.
• Should be able to cope with a high-pressure work environment.
• The working model will be 24X7.

Must require

• Good Communication both verbal and written
• Analytical skills
• Team player

Responsibilities of the intern:

1) Research and write articles, blog posts, white papers, and other technical documents related to computer science topics, including machine learning, artificial intelligence, computer vision, data science, and software engineering.

2) Collaborate with subject matter experts and other writers to develop content that meets the needs of our target audience.

3) Stay up-to-date with the latest trends and developments in computer science and related fields, including attending conferences, reading technical papers, and following relevant news sources.

4) Conduct research and analysis to ensure accuracy and credibility of information presented in technical documents.

5) Edit and proofread technical documents for accuracy, clarity, and consistency.

6) Manage deadlines and prioritize tasks to ensure timely delivery of high-quality content.

Requirements:

• PhD in Computer Science or related field is highly preferable
• Excellent research and writing skills
• Strong understanding of computer science concepts and principles
• Experience writing technical documents, such as research papers, white papers, and technical reports
• Ability to explain complex technical concepts in a clear and concise manner
• Familiarity with the latest research and trends in computer science and related fields
• Ability to work independently and manage multiple projects simultaneously
• Strong attention to detail and commitment to accuracy
• Excellent organizational and time-management skill

NOTE: ITS AN INTERNSHIP OF 6 MONTHS WITH 6K PER MONTH AS STIPEND

• Creating a strategy towards growing customer base and creating plans for retention of existing customers
• Managing and growing client account base with the best interest of client in mind
• Developing new business with existing clients
• Identifying areas of improvement to increase revenue from the client
• Acting as Single Point of Contact
• Being the default point of contact in all customer account management related matters
• Handling client grievances; managing expectations and ensuring issue resolution
• Coordinating with internal team for delivery of client requirements
• Ensuring timely and successful delivery of solutions based on client requirements
• Supporting Sales Team in negotiating contracts and closing deals
• Getting new leads from existing businesses for sales team
• Ensuring timely invoicing and revenue realization

Desired Candidate Profile

• 3 to 5+ years of Account Management experience
• SaaS/ IT preferable
• Strong interpersonal skills
• Very strong business writing and communication skills
• Strong technical understanding    

We’re looking for an ERP Implementation and Technical Support Executive, with 1 - 3 years of experience, to join our highly efficient Enterprise Software Support team.

Responsibilities

• Conducting ERP Implementation
• Providing Training to end-Users
• Providing Online/Onsite Support
• Testing new updates 
• Preparing onboarding and implementation plan of action
• Increasing customer success rate

Desired Candidate Profile

• Having 1 - 3 years experience in Software/ERP Support
• Working experience in Logistics/ CRM / Accounts/ Freight Forwarding / Custom Broking / Warehouse domain
• Having good verbal & written communication skills
• Having prior experience working with Logi-Sys ERP, Logi-Sys Pro, Live Impex software will be an added advantage

About Astrum Labs:

Astrum Labs is a product-based software company, providing integrated B2B applications in the field of logistics and financial technology. Within the logistics domain, our solutions focus on export documentation, advance license management, Exim trade, cargo tracing & tracking. Under the financial technology domain, our core competency lies in financial accounting software application, along with expense management, virtual payment instruments, and fractional/token-based payments. We strongly believe in providing our customers with applications that complement the existing ecosystem, improve productivity, and streamline businesses operations. We are growing at a rapid pace, and to support this growth, we are looking for truly dedicated, motivated, and super energetic individuals to join our team. Astrum is part of Softlink Global, one of the globally recognized and leading ERP providers in the logistics industry.

To know more, visit https://www.astrumlabs.co/">https://www.astrumlabs.co/ and https://softlinkglobal.com/">https://softlinkglobal.com/

At Astrum:

• We obsess over user experience and delight
• We are out there to provide the best logistics and financial technology software applications to small, medium, and large scale businesses
• We thrive on developing a culture of learning and continuous improvement, both for people and processes
• We invest in each other's growth
• We believe in complete transparency, open dialogue, and no hierarchies
• We make objective and data-driven decisions
• We believe in taking charge and getting it done
• We give a damn about our team's well-being and growth within the company
• We encourage experiments and creativity in Technology
• We want you to be able to lead your own team or a project once you are ready
• We want you to see our vision, and feel a part of our journey

We are committed to strengthening equality, diversity, and inclusion at our workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential.

The Perks:

• A stage to feel proud of your work
• Platform to take up higher responsibilities
• A fun work-life balance
• A chance to become part of a high growth company, keeping that Unicorn tag within our sights

What will you do?

• Develop IP-based communication platforms like video conferencing, IM, etc., new user-facing features, and enhance our main front-end platforms.
• Develop specifications and designs for complex applications or modify/maintain complex existing applications.
• Ensure the technical feasibility of UI/UX designs, and Optimize applications for maximum speed and scalability.
• Write clean, high-performance, maintainable code and generate automated unit, regression and integration tests.
• Collaborate with multi-functional teams including mobile developers to deliver a great product experience for Houm consumers.

Skill Sets

• 5 to 6 years of hands-on industry experience in core front-end web development using Angular 9. x.
• 4 to 5 years of hands-on industry experience in real-time web application development using Socket.IO
• Strong knowledge of bi-directional communication between web clients and servers, design principles, multithreading, design patterns, and best practices behind a scalable application and ability to implement automated testing platforms and unit tests.
• Experience with one or more of the following domains: real-time collaboration application development, real-time multimedia communication application development, SIP application development, or Instant messaging (IM) application development.
• Good understanding of asynchronous request handling, prototype inheritance, composition, partial page updates, and application rendering behaviour and performance.
• Proficient understanding of cross-platform compatibility issues and ways to work around such issues, code versioning tools such as Github.
• Experience with distributed memory caching systems, and web-socket communications such as Redis or Memcached.
• Working experience in cloud environments, and any NoSQL databases like Redis, DynamoDB, Cassandra etc.

The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).

On the SUPPORT side, you’ll be doing things like… (80% of your day)

• Helping customers and potential customers on LIVE Chat (we use Intercom)
• Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
• Manage customer success pipeline (we use Hubspot)
• Relaying bugs to our development team to get taken care of (we use Jira)
• Creating user stories around customers wants, needs, issues (Asana)
• Using Stripe to process payments, refunds, and all things billing
• Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
• Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
• Create videos and animated gif's that show people how to DO things (people love walk-throughs)

On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)

• Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
• Create surveys and google forms to gain feedback from current customers
• Reach out to “likely to churn” customers to help them get value from Salesmsg
• Engage with canceling customers and design a system for tracking for later followup.
• Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
• Onboard new customers