We are “Potentiam”- a hyper-growth service provider for global clients in the technology space.
Why us- We take care of our employees- like we really do.
Location - Bangalore (WFO)
Must have skills
- 8+ years AutoSys Administration experience
- Installation of Autosys components, WCC, EEM ,WA Agents
- Experience in AAI aka JAWS (nice to have but not essential)
- Experience in Administration of Autosys instances
- Troubleshooting Issues related to Autosys infrastructure
- Troubleshooting Issues related to AutoSys workflows
- Planning and delivering technical refresh
- Design and coordination of disaster recovery , Sizing, Integration
- 8 years AutoSys Development experience required with Complex workflows , Multiple job types , File Trigger , File Transfer, Database , Multiple calendar types
- Proficient with JIL
- Work on Linux and Windows based platforms, Cloud environments
- Good Knowledge of essential server administration
- 4+ years Linux Shell Script Development experience required with High quality coding standards, Meaningful return codes, Error checking and Intelligent use of log files.
- Database Administration understanding. At least one of the following: MS SQLServer or Oracle
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint, and Visio)
- Prior operational experience adopting ITIL best practices, ITIL certified
- Migrating from AutoSys
Good to have skills:
- Other AutoSys-related skills
- Broadcom Automic Automation Intelligence (AAI also known as JAWS) experience
- Broadcom iDash experience
- Workload Automation migration experience
- Ausosys health check
- Migrating to AutoSys
- Experience in Python programming
- Other Workload Automation skills
- Broadcom Automic Administration experience
- Broadcom dSeries Administration experience
- BMC Control-M Administration experience
- Tidal Automation Administration experience
- Stonebranch Universal Automation Center (UAC) Administration experience
- Redwood Cronacle experience
- Delivering training
About POTENTIAM INDIA
Similar jobs
For detailed information about the position and Onepoint
Please see
https://www.onepointltd.com/wp-content/uploads/2023/02/PUNE_JD2023-02_IN.007-App-Support-Analyst.pdf
Qualifications
• 2-3 years experience in Cloud-based (Azure, AWS and Google Cloud) Application Support, ideally in a Managed service environment..
• Experience in supporting core business applications on Azure (Logic apps, Data Factory, Functions) and Snowflake or equivalent cloud data warehouse.
• Experience with REST APIs, SQL, JSON, XML.
• Experience with Business Intelligence BI and Analytical reporting using PowerBI.
• Knowledge in programming languages like Python, Java.
• Knowledge about integration platforms or low code platforms.
• Exposure to ITIL.
• Knowledge in AI, ML preferred.
Job Description :
- Lead Generation, Customer Nurturing, Client Relationship and Co-ordination with the Reporting Manager.
- He / She should be able to play the “hunter” role.
- Lead generation through Cold-Calling.
- Need to perform qualification at the different stages of cold-calling.
- Ability to nurture the contacts from the database with regular follow ups and build up their interest level to generate opportunities for new business.
- To work with spreadsheet and CRM software.
- To execute an outbound campaign.
- Able to refine the given data to improve quality of it as per the need of the campaign.
- To sell technology solutions and IT products.
- Identify opportunities for campaigns, services, and fix direct meetings with clients, leading to an increase in sales.
- Strong research and strategic analysis skills.
- High competency working with Microsoft office.
- Good Communication Skill (Written and Oral), Ability to understand the accent of a client over phone. Good command over English as primary language.
- Should be flexible to adapt work hours and timings as per the need of the campaign to execute with desired geography.
About you
Product Support Engineer works closely with the tech lead to drive the vision and plans, building and supporting with lovable technology first product that customers want.
Responsibilities
- Troubleshooting tech issues by asking customers targeted questions.
- Providing customers with tech support via desktop solutions, chat functions, emails, and calls.
- Following up on technical queries and providing prompt feedback.
- Prioritizing customer queries and escalating serious technical issues to developers.
- Ability to relay important application feedback to developers
Your growth
- You’ll experience growth as startup has turned profitable and become the leading Whatsapp solution provider for D2C businesses in India
- You’ll see a 30-people team becoming a 100-people and will grab the rarest opportunity to be in the room where company’s decisions are planned with founders, product and marketing leaders.
- You’ll love working with super-strong business and product teams, and fall in love with technology first approach to solve large scale tech problems.
- You will be rewarded with a competitive offer.
Qualifications
- 1-3+ years experience as tech support engineer
- Problem solving attitude
Benefits
- Free snacks & grubs 🌭 every Christmas, Eid and Diwali from our beloved brands (check it out !)
- Mid term appraisal
- Health benefits
- Bring your dog to work 🐶
- Sponsored meet ups at resorts across India!
About us
We are on a mission to help 30 million+ D2C brands and SMBs with automated sales and user acquisition on WhatsApp in India. In the first half of 2021, Businessonbot has grown 145% M-o-M in MRR and targets a massive wave of D2C businesses in India.
This year, we'd like to become the 1st and largest WhatsApp SaaS player of its kind in India. There’s never been a more exciting time to be in Businessonbot.
We are looking for Application Support engineer with below requirement and responsibilities.
Experience - 1-3 years with below requirement( banking domain only)
Requirement
Ø Hands on experience of APM (Application Performance Monitoring)
Ø Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIM
Ø Experience on Ticketing tool like Service Now, Jira, ITSM
Ø Good Knowledge of SQL and Linux and Basic understanding of Java
Ø Basic understanding of Incident Management Process and Lifecycle
Ø Basic understanding of SLA/KPIs
Ø Basic knowledge of Microsoft Excel and Power Point
Responsibilities
Ø Responsible to check the success Ratio of Major Application Using APM Tools.
Ø Checking Various Dashboards from APM Tools and Updating Stakeholders for any impact.
Ø Posting Telemetry in Specified time intervals on various Channels and Groups.
Ø Providing RCA for Incidents and preparing chronology.
Ø Managing Incident with SLA and Updating as per Priority and severity.
Ø Supporting Application Team in Drill Activity and Change Management Activities.
Ø Supporting Application Team with SR and extracting result from Database as required.
Ø Preparing Report of daily BAU.
Roles and Responsibilities:
- To Maintain the required uptime for Azure Cloud and IT Infrastructure.
- To provide earliest resolution of the reported issues, which may include but not limited to cloud &
- end user related issues.
- Configuring and managing the alerts through Nagios, which may include but not limited to
- scripting knowledge.
- Linux and Windows Server administration.
- Managing Firewalls and Domain Controllers.
- Timely delivery of the assigned tasks.
Requirements:
- Having relevant experience of 3-8 yrs.
- Sound knowledge of Linux & Windows System administration
- Good Hands-on experience on Cloud-AWS/Azure ( Willing to work on Azure Cloud )
- Good knowledge of networking, firewall & domain controller
- Basic knowledge of DevOps/Scripting
- Owning accountability and responsibility for end-to-end tasks
Skills Required:
- Good experience with programming language Python
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills
- Working with Banks in 24x7 based environment and identify Application problems and advising on the solution.
- Analyzing application/OS logs to spot common trends and underlying problems.
- Analyzing underlying database using SQL queries (MS SQL /Oracle or any other relational database).
- Deploying, testing, and reporting bugs/issues in new modules and support clients in testing.
Skills Required:
- Good analytical and problem-solving skills.
- knowledge of Linux Commands and database queries.
- Knowledge of Application servers i.e Apache Tomcat/ Jboss.
- Knowledge of shell script
- knowledge on Banking Digital Products i.e. IMPS, UPI
- 2 years of hands-on Linux System Administration experience (RHEL / CentOS).
- 2 years experience in AWS Cloud administration
- 2 years relevant work experience in a high-volume and/or critical production service environment.
- Minimum 1+ years experience with Windows Server operating system administration
- Minimum 2 years experience with Cloud Service Providers (AWS)
- Minimum 2 years experience in enterprise environments
- Bachelor degree or equivalent experience preferred
- Any Amazon Web Services (AWS) certification preferred.
- Understanding of supporting Enterprise applications such as SAP systems and databases on AWS EC2 like (HANA, Db2, Oracle) with cluster management, HA management, etc.
- Implement security policies and controls (e.g. CIS, malware, anti-virus, secret management) using AWS services
- Strong ability to document standards, methods and produce drawings of systems and applications.
- Strong Scripting skills with any scripting languages (Python (Lambda), Bash Shell)
- Administration of Linux / Windows servers
- Deep understanding of AWS of IT Infra Architecture, Automations in deployments, SAP Architecture, Integration of On-Prem, Hybrid Infra, etc.
- Participate in Design Discussion, a new way of working (Automations, operational management), etc.
- Must have knowledge of AWS, Azure, Git
Technical Specialist – Associate - UNIX and DB
Bengaluru, India
Full-time
Company Description
Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.
As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do.
NOW is the time to join a growing company with strong roots, where you can take on your next challenge.
Job Description
The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our UNIX and DB group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site.
Why Commvault?
You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day.
We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team.
Position Responsibilities include:
Troubleshoot and resolve complex support problems
Troubleshoot customer issues using remote desktop software
Successfully interact through phone and email with customers as you solve their problems
Dedication to the success and satisfaction of our customers
Recreation of problems in house
Root Cause Analysis and / or provision of examples of software bug
Working independently and as a team to come up with the best solutions to a customer problem.
Providing best-in-class phone based support for a variety of complex, time critical issues.
Using and sharing your knowledge of a wide range of technologies
Working remotely on enterprise level customers and dark sites
Having the opportunity to build labs and simulators
Ability to be involved in product BETA testing
Contributing to our Solutions Engine and online forums
Position Requirements include:
At least 5+ years of technical/customer support experience
Expert level knowledge of Unix-flavoured operating systems and its components.
Strong understanding of Oracle , HANA and SAP databases,
Good understanding of Unix/Linux clusters, with installing and configuring software.
Solid understanding of Unix device management (tape and disk)
Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware.
Desirable to have exposure to storage arrays like NetApp, HDS
Understanding backup theory and design. Backup and data management fundamentals
Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
Previous experience troubleshooting enterprise environments
Strong customer relations skills.
Strong multi-tasking and prioritization skills.
Strong written and verbal communication skills.
Excellent team player.
Qualifications
We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.
Ideally a Bachelors Degree
Preferred - OCP/OCA/OCM, Red Hat – RHCSA, RHCE
Additional Information
Recognized as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Software, our industry's definitive independent ranking. For the seventh straight year, Commvault has been named a leader. And this year we're furthest on the "completeness of vision" and highest on the "ability to execute."
Commvault offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP, Hitachi, NetApp and many others. Commvault's global headquarters is located in Tinton Falls NJ, with additional offices that support customers globally across the Americas, EMEA, and APAC.
