Karnival

Hey All!!

Karnival is expanding the team ! You wanna be a part?

Who are we ?

Karnival is a dedicated team of passionate individuals, We are innovation focused - rapidly growing organisation, working in Retail Technology, Customer Experience and Martech space empowering 100 + clients across USA, India, UAE,GCC, Europe & LATAM providing cutting-edge solutions to E-commerce, Physical Retailers, and D2C brands.

We are looking for smart customer support professionals with prior experience in Technical support for Enterprise grade products. This position is Ideal for someone who has a customer first attitude and knows how to ask right questions for identifying underlying problems faced by customers. This role will test you on your skill of getting things done by involving relevant people across functions and resolving the issue as a team.

Our Customer Success team guides and works closely with global clients from across the industries. Your role here is not limited to addressing the queries but also to forming a relationship of trust with the Clients, foreseeing issues and creating an expert level solution with at the most agility.

To sum it up, Your role majorly is “ Serve as client’s voice for KARNIVAL to better serve the client’s need”

We are looking for someone who has :

• Mandatory 1+ years of customer facing role in SaaS environment.
• Ability to forge a strong relationship with the clients and to maintain the rapport.
• Ability to articulate technical aspects of our product to even the non-technical people.
• Passionate about technology & advocate for Innovations.
• Strong Time Management & Client management skills.
• Excellent communication/ presentation skills.
• Diligent in documentation & notes-taking.

Responsibilities :

• Identifying and reporting issues/bugs in products and translate them into problems by identifying the root cause wherever possible
• Align with the Tech team on feasibility checks for any product requirements according to the client's needs.
• Testing of the new products, gathering the feedback from customers, and sharing the same with the involved stakeholders for continuous improvement.
• Proactively involved in Customer portfolio management to understand / tap upselling and cross selling opportunities.
• Involve in product demonstration by working along with the sales team for leads conversion.
• Smooth onboarding of the clients into the system by providing all forms of Implementation & technical support needed.
• Create a knowledge base by preparing high quality & Interactive User Instructions, FAQs and other repositories to help customers
• Timely upgradation / Revision of Documents /Instruction Manuals to meet the applicable standards in order to enhance our Knowledge base portal.
• Identify expansion opportunities for Sales to drive account growth.

Why KARNIVAL

• Competitive package
• Supports Work life balance
• Flexible Work time
• Paramount learning by collaborating with different business units.

Product Design Freelancer

Preference:

Good visual design skills, design thinking

Experience in B2B, SaaS product, Dashboard design, Web interface

Plus point: Part of any modern design cohort (10K Designers is popular)

Any design course.

Plus point: Knowledge about design trends.

Hey All!!

Karnival is expanding the team ! You wanna be a part?

Who are we ?

Karnival is a team of fun filled Techthusiasts, who are into Martech, Customer Experience & Retail Technology space empowering 100 + clients across USA, India, UAE,GCC, Europe & LATAM providing cutting-edge solutions to E-commerce, Physical Retailers, and D2C brands.

What we are looking for

We are looking to hire a “Frontend engineer” who is highly self-directed, a strong individual contributor, and a strong team player to be part of our expanding team. Where you directly interact with core team members and will be the owner to manage the product end to end.

We manage more than 15M monthly active users on our platform.

What will your everyday job look like

• From Ideation to Building intuitive customer front web pages
• Creating Web embedded features
• Ensuring high performance of web technologies on mobile and desktop.
• Writing tested, idiomatic, and documented JavaScript, HTML, and CSS.
• Integration of RESTful API and Communicating with external web services.

Whom does this fit?

• Proven 2-3 years of experience.
• Rigour to work in a high-performance environment
• Passionate to take up the ownership of the product.
• Proficiency required: Angular (9+) , Web markup including HTML, CSS
• Skilled in Javascript/Typescript and Async programming
• Awareness of cross-browser compatibility issues and client-side performance consideration
• One who can optimise web performance at scale
• One who can Accelerate the time from ideation of product feature to the production

Who can be the master fit?

• Previous start-up experience or contribution to any open source project is preferred.
• Candidates having worked on customer-facing applications and components in a B2C or D2C environment
• Expert in HTML/CSS, JavaScript developer who is highly skilled in Angular framework
• Experience in Server-side rendering (SSR) with Angular Universal
• Familiarity with the development of PWAs

Incase you are interested, Kindly share your Profile along with the following details to : vinutha.skarnival.com immediately

1. Notice Period
2. CTC
3. ECTC
4. Current Location

Karnival is expanding the team! You wanna be a part?

Who are we?

Karnival is a dedicated team of passionate individuals, We are an innovative focused - rapidly growing organization, working in Retail Technology, Customer Experience and Martech space empowering 100 + clients across USA, India, UAE,GCC, Europe & LATAM providing cutting-edge solutions to E-commerce, Physical Retailers, and D2C brands.

We are looking for smart customer support professionals with prior experience in Technical support for enterprise-grade products. This position is Ideal for someone who has a customer-first attitude and knows how to ask the right questions to identify underlying problems faced by customers. This role will test your skill of getting things done by involving relevant people across functions and resolving the issue as a team.

Our Customer Success team guides and works closely with global clients from across the industries. Your role here is not limited to addressing the queries but also to forming a relationship of trust with the Clients, foreseeing issues and creating an expert-level solution with the most agility.

We are looking for someone who has : 

• Mandatory 1+ years of customer-facing role in SaaS environment.
• Ability to forge a strong relationship with the clients and to maintain rapport.
• Ability to articulate technical aspects of our product to even the non-technical people.
• Passionate about technology & advocate for Innovations.
• Strong Time Management and client management skills.
• Excellent communication/ presentation skills.
• Diligent in documentation & notes-taking.

Responsibilities : 

1. Identifying and reporting issues/bugs in products and translate them into problems by identifying the root cause wherever possible 
2. Align with the Tech team on feasibility checks for any product requirements according to the client's needs.
3. Testing of the new products, gathering feedback from customers, and sharing the same with the involved stakeholders for continuous improvement.
4. Proactively involved in Customer portfolio management to understand/tap upselling and cross-selling opportunities.
5. Involve in product demonstration by working along with the sales team for lead conversion.
6. Smooth onboarding of the clients into the system by providing all forms of Implementation & technical support needed.
7. Create a knowledge base by preparing high-quality and interactive User Instructions, FAQs and other repositories to help customers
8. Timely upgradation / Revision of  Documents /Instruction Manuals to meet the applicable standards to enhance our Knowledge base portal.
9. Identify expansion opportunities for Sales to drive account growth.

Incase of interest write back with your CV to vinutha.s karnival.com