Cutshort logo

CRM job description

A CRM or customer relationship manager is essentially known as a client relationship manager. This professional significantly helps maintain a persisting level of engagement with a company's key customers. Nevertheless, a customer relationship manager has the efficiency of building trustworthy relationships with clients. They are also responsible for protecting the brand. The professionals can do this only by maintaining a positive image throughout. Besides, a CRM manager can manage customer relations successfully by liaising between the company and the customer. This means they can monitor customer satisfaction for the company. This is undoubtedly the best way to serve the customers of the company.
Job description image
Apply to CRM jobs if you’re a candidate looking for a job.

CRM Job Brief

We are seeking an experienced customer relationship manager who is ready to take on significant responsibilities. The hired candidate will be given the responsibility of engaging with key customers. This can be essentially done by efficiently building and preserving trustworthy relationships.

Also, the CRM will have to identify opportunities constantly. This will significantly help the company grow its consumer base and build positive relationships with new clients. The candidate must also be analytical and strategic while looking out for solutions to new problems. Thus, it will efficiently help in ensuring maximum client satisfaction.

To become a successful CRM, each candidate must possess excellent communication skills. Also, they must maintain the core values offered by the organization. They are also given the responsibility of conducting surveys on quality assurance. This significantly helps in determining customer satisfaction. Also, the findings can substantially improve the areas of complaint.

Most importantly, an efficient CRM is required to work closely with the sales and accounts managers. This helps ensure all staff members maintain a healthy relationship with clients.

CRM Job Responsibilities

Listed here are the job responsibilities of a CRM:

  • Oversee the customer relationship is essentially handled by the entire team.
  • Formulate and maintain significantly profitable relationships with key customers.
  • Keeping customers updated with all information on the latest products. This significantly helps in increasing the sales of the company.
  • Resolve all customer complaints in a quick and efficient manner.
  • Expand the customer base by essentially using the methods of upselling and cross-selling.
  • Organize meetings with the managers within the organization only to bring out a strategic plan.
  • Conduct business reviews frequently by making the best use of CRM programs.
  • Have a clear understanding of the critical individual requirements and addressing them accordingly.
  • Have the best knowledge of competition and planning a strategy according to it.
  • Collaborate with the management team to properly run all the campaigns.

CRM Job Requirements

Listed here are the job requirements of a CRM:

  • Work experience in the post of CRM for at least three years.
  • Bachelor’s degree in business administration or any other related field.
  • 4 to 5 years of experience in digital marketing.
  • Excellent proficiency in all applications of Microsoft.
  • Excellent communication and interpersonal skills.
  • An efficient team player with all the requisite leadership skills.
  • Remarkably superior knowledge about the company’s product.
  • Holding a positive attitude significantly focused on customer satisfaction.

Why hire a CRM using Cutshort?

So, why Cutshort? Why not some other networking or job listing platform?

With such platforms, you first have to "hunt down" multiple candidates by spending weeks (or maybe even months) of your time only to be turned down by them later. Or worse, get bad profile recommendations for the role.

At Cutshort, you get:


Top tech talent

Talent with product development experience. Not found on conventional job portals.


Identify most relevant

Pick best fits using Skill Validator, AI Quality Grader & Screener features.


Best joining ratio

Tools to attract and identify the right candidates to improve joining ratio significantly.

Brought to you by Cutshort

India’s #1 hiring platform for premium Tech talent
Cutshort App on Google Play Store and Apple App Store
Google Play StoreApple App Store
Cutshort on AmbitionBox and Glassdoor

Our thoughts and insights in the media

How HR Tech startup CutShort is leveraging AI to revolutionize recruitment
Read Article
Challenges the recruiters are facing from the new form of hiring
Read Article
How has deep tech hiring transformed since the pandemic?
Read Article

Learning resources

Learn about hiring trends and data points gathered from companies hiring on Cutshort
Tech hiring trends: Key changes in last 6 months

Tech hiring trends: Key changes in last 6 months

Hiring tech talent has seen a lot of change in recent years.How has the scope of hiring tech talent changed in the recent past and how do you best adapt to these changes?

Download now
How to improve your Tech hiring in 2022

How to improve your Tech hiring in 2022

Tech hiring in 2021 saw a huge shift! Companies did not shy away from making the wildest offers. Looking to build a great tech team in 2022? Download our e-book Tech hiring in 2022: Key trends and things you can do to hire effectively to know how

Download now
Understanding the mind of modern candidates

Understanding the mind of modern candidates

A report to help you understand the motivations and behaviors of modern candidates to help you align your hiring process for better outcomes. The report covers problems such as joining ratio, candidates no-show for tests,

Download now
More than 10,000 companies use Cutshort to make their recruiting effective and effortless
To know more about how Cutshort, your best recruiting partner