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Customer Service Executive Job Description

Customer Service Executive job description

A customer service executive is a professional offering answers to the customers of an organization. They communicate the why’s and how’s of a company’s service expectations. They perform a wide range of duties like answering phones and responding to customers’ queries. They often need to offer front-facing duties that influence the customer experience of an organization. They might have to lead a team of customer service professionals. Customer service executives also need to educate other professionals on how to handle customers and their queries. A customer service executive builds a positive image of a company by helping customers. An efficient customer service executive will ensure that customers are satisfied. Satisfied customers are more likely to come back to an organization.
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Customer Service Executive Job Brief

We are looking for an expert customer service executive to join our organization. The customer service executive must be able to manage a team of customer support professionals. The candidate should be comfortable with creating policies and procedures that improve a customer’s experience while looking for support.

The ideal candidate will be able to view the issues from a customer’s perspective and offer the best solution. The candidate must display a wide range of interpersonal skills to be deemed fit for the job. A candidate with a proven record of offering successful customer service will be preferred.

Customer Service Executive Responsibilities

  • Supervising a team of customer support professionals.
  • Monitoring the entire customer service process.
  • Resolving customer issues brought to your attention.
  • Creating procedures and policies for effective customer service.
  • Planning how to train customer support professionals.
  • Standardizing the customer service delivery of an organization.
  • Interviewing the skills of potential candidates through relevant questions.
  • Recruiting the best candidates from a wide range of interviewees.
  • Tracking the work of every customer service representative in the team.
  • Performing quality assurance surveys with customers.
  • Conveying customers’ feedback to the team.
  • Fixing appointments according to the convenience of clients and customers.
  • Interacting with customers to determine whether they have a desirable and shareable experience.
  • Helping every customer service professional improve.
  • Possessing the knowledge and ability to improve customer service of the organization.
  • Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

  • A bachelor’s degree in administration or a related field.
  • A minimum of 3 years of experience as a customer service representative.
  • Superior written and oral communication skills.
  • Leadership skills to guide and improve a team.
  • Data entry and basic computer skills.
  • Knowledge about customer relationship management systems.
  • Knowledge about the best mediation and conflict resolution tactics.
  • Ability to empathize with customers.
  • Utmost patience while dealing with angry and agitated customers.
  • Ability to respect every customer.
  • Fast and efficient problem-solving skills.

Why hire a Customer Service Executive using Cutshort?

So, why Cutshort? Why not some other networking or job listing platform?

With such platforms, you first have to "hunt down" multiple candidates by spending weeks (or maybe even months) of your time only to be turned down by them later. Or worse, get bad profile recommendations for the role.

At Cutshort, you get:


Top tech talent

Talent with product development experience. Not found on conventional job portals.


Identify most relevant

Pick best fits using Skill Validator, AI Quality Grader & Screener features.


Best joining ratio

Tools to attract and identify the right candidates to improve joining ratio significantly.

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