Customer Service Executive Job Brief
We are looking for an expert customer service executive to join our organization. The customer service executive must be able to manage a team of customer support professionals. The candidate should be comfortable with creating policies and procedures that improve a customer’s experience while looking for support.
The ideal candidate will be able to view the issues from a customer’s perspective and offer the best solution. The candidate must display a wide range of interpersonal skills to be deemed fit for the job. A candidate with a proven record of offering successful customer service will be preferred.
Customer Service Executive Responsibilities
- Supervising a team of customer support professionals.
- Monitoring the entire customer service process.
- Resolving customer issues brought to your attention.
- Creating procedures and policies for effective customer service.
- Planning how to train customer support professionals.
- Standardizing the customer service delivery of an organization.
- Interviewing the skills of potential candidates through relevant questions.
- Recruiting the best candidates from a wide range of interviewees.
- Tracking the work of every customer service representative in the team.
- Performing quality assurance surveys with customers.
- Conveying customers’ feedback to the team.
- Fixing appointments according to the convenience of clients and customers.
- Interacting with customers to determine whether they have a desirable and shareable experience.
- Helping every customer service professional improve.
- Possessing the knowledge and ability to improve customer service of the organization.
- Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
- A bachelor’s degree in administration or a related field.
- A minimum of 3 years of experience as a customer service representative.
- Superior written and oral communication skills.
- Leadership skills to guide and improve a team.
- Data entry and basic computer skills.
- Knowledge about customer relationship management systems.
- Knowledge about the best mediation and conflict resolution tactics.
- Ability to empathize with customers.
- Utmost patience while dealing with angry and agitated customers.
- Ability to respect every customer.
- Fast and efficient problem-solving skills.
