Cutshort logo
Application Support Job Description

Application Support job description

The Application Support Engineers have the responsibility of installing and maintaining software applications. This is generally done to streamline the business operations. They are also responsible for optimizing software applications' performance, debugging procedures, and installing updates. However, companies can either hire them as employees or as freelance contractors. Application support has a deep understanding of how the systems function. Moreover, they can perform troubleshooting systems, handle technical glitches, and respond to assistance requests. They are essentially a part of the internal organizational team and sometimes belong to the external agency too. Furthermore, application support analysts are significantly present in both government and private institutions of all sizes.
Job description image
Apply to Application Support jobs if you’re a candidate looking for a job.

Application Support Job Brief

We are seeking a proficient and knowledgeable application support engineer to monitor and maintain the efficiency of our software applications. Here, the selected candidates will have to report to our senior software engineering team. Also, they have to collaborate efficiently with their colleagues while performing successful code migration.

On the other hand, they are also required to provide IT support to all our clients. An application support engineer can only become successful if they have extensive experience in providing application support. This essentially needs to be done in a fast-paced environment. Meanwhile, top-notch application support engineers can significantly distinguish between themselves. They can do this by simply being proactive in providing application support.

Application Support Responsibilities

Listed here are the job responsibilities of application support:

  • Perform analysis of the functionality of software applications and suggest significant improvements.
  • Offer software application support under the supervision of the senior engineer
  • Consult skillfully with the team of software development, clients, and internal users to improve application performance.
  • Ensure very effective back-end and front-end functionality of all applications.
  • Establishing the main causes of application errors while escalating serious concerns to the Senior engineer.
  • Efficiently managing code migration across various environments only to ensure synchronized and continued functionality.
  • Documenting processes proficiently and continuously monitoring the application performance metrics.
  • Keep an updated record of configuration changes while scheduling the updates of applications.
  • Provide extensive front-end support to all colleagues and clients of other departments.
  • Efficiently manage coordination at both local and international levels, whenever and wherever required.

Application Support Requirements

Listed here are the job requirements of an application support engineer:

  • Demonstrable experience as an application support engineer or any other related field.
  • Bachelor’s degree in computer science, software engineering, information systems, information technology, computer engineering, or anything similar.
  • Must be capable of managing code migration, monitoring performance, and documenting all configuration changes.
  • Enhanced knowledge of back-end and front-end programming languages. They include JavaScript, C++, Ruby, and Python.
  • Have the ability to offer significant front-end support to all web-based clients and internal departments.
  • Extensive knowledge of Advanced Encryption Standards or AES.
  • Significantly advanced proficiency in determining the causes of application errors and skillfully repairing them.

Why hire a Application Support using Cutshort?

So, why Cutshort? Why not some other networking or job listing platform?

With such platforms, you first have to "hunt down" multiple candidates by spending weeks (or maybe even months) of your time only to be turned down by them later. Or worse, get bad profile recommendations for the role.

At Cutshort, you get:


Top tech talent

Talent with product development experience. Not found on conventional job portals.


Identify most relevant

Pick best fits using Skill Validator, AI Quality Grader & Screener features.


Best joining ratio

Tools to attract and identify the right candidates to improve joining ratio significantly.

Brought to you by Cutshort

India’s #1 hiring platform for premium Tech talent
Cutshort App on Google Play Store and Apple App Store
Google Play StoreApple App Store
Cutshort on AmbitionBox and Glassdoor

Our thoughts and insights in the media

How HR Tech startup CutShort is leveraging AI to revolutionize recruitment
Read Article
Challenges the recruiters are facing from the new form of hiring
Read Article
How has deep tech hiring transformed since the pandemic?
Read Article

Learning resources

Learn about hiring trends and data points gathered from companies hiring on Cutshort
Tech hiring trends: Key changes in last 6 months

Tech hiring trends: Key changes in last 6 months

Hiring tech talent has seen a lot of change in recent years.How has the scope of hiring tech talent changed in the recent past and how do you best adapt to these changes?

Download now
How to improve your Tech hiring in 2022

How to improve your Tech hiring in 2022

Tech hiring in 2021 saw a huge shift! Companies did not shy away from making the wildest offers. Looking to build a great tech team in 2022? Download our e-book Tech hiring in 2022: Key trends and things you can do to hire effectively to know how

Download now
Understanding the mind of modern candidates

Understanding the mind of modern candidates

A report to help you understand the motivations and behaviors of modern candidates to help you align your hiring process for better outcomes. The report covers problems such as joining ratio, candidates no-show for tests,

Download now
More than 10,000 companies use Cutshort to make their recruiting effective and effortless
To know more about how Cutshort, your best recruiting partner