Hire top Customer Service Expert
React.js
Python
Amazon Web Services (AWS)
Machine Learning (ML)
Python
Data Analytics
FigmaWhat is Customer Service All About?
It is no secret that the perfect definition of customer service is considerably evolving. However, customer service is the support offered to consumers after and before their purchase and using services or products.
Professional customer service helps consumers have a seamlessly enjoyable experience with every brand they purchase from. Nevertheless, present-day customer service provides immediate and proactive consumer support on numerous channels.
Customer service has become so crucial that it is regarded as a strategic function for a plethora of organizations. Besides, numerous companies view them as brand ambassadors and customer advocates.
What to Look for in a Customer Service Professional?
There are numerous ways to help you cut down the time of recruitment. Thus, you can efficiently hire customer support professionals as soon as you require them.
Customer support is a form of art, and the people you hire must enjoy and be passionate about it. However, identifying the recruits from a CV can be essentially complex. So first, you need to learn the suitable characteristics you need to look for while hiring customer service professionals.
You would never want people to visualize customer support as an entry-level job in your company. So it is essential to hire those customer service professionals with career goals.
It is imperative to ensure that the customer service professional you are hiring has incredible knowledge and experience. Also, they should remain updated regarding the latest trends in approaching consumers and encouraging them to make their purchases.
It is certain for a customer service professional to have a creative approach. They must have the efficiency to develop new ideas for assisting customers.
Lastly, you must ensure you can blindly trust the customer service professional you wish to hire. Having a transparent approach and being honest about their capabilities is imperative.
What Do You Need to Know Before Hiring a Customer Service Professional?
Currently, customer service has taken on an entirely new meaning while innovating and rethinking its business practices. So before you head over to hire customer service professionals, there are certain things you need to know.
Since a bad hire can cost your fortune, it is imperative to take time and hire the right person. So, it is always best to commence by listing your candidates' required skills.
Also, ensure the things that will help them succeed in efficiently helping your customers. You should also check whether they are capable of making good eye contact. Moreover, you can listen closely and figure out whether they have empathy in their voice.
Since hiring customer service professionals can be costly, you must check whether they wish to stick around. Thus, hiring professionals who fit these attributes will make a remarkable difference in the quality of your service.
Skills to Look for When You Hire Top Customer Service Professional
When you’re looking forward to hiring a customer service professional, there are a few qualities you need to consider. They are:
Emotional Intelligence
Customer service professionals who possess a high level of emotional intelligence can make easy connections with customers. Besides, they are also capable of demonstrating empathy, managing conflict, and managing their stress levels.
Empathy
No customer service professional is completely efficient without empathy. It is the ability to understand another person's emotions while understanding their point of view. While emotion is the bottom line to most customers’ minds, the professional must be empathetic.
Adaptability
Dealing directly with the public is not quite an easy task. Moreover, professionals will have to answer various inquiries through various channels. Thus, they need mental flexibility and adaptability to respond to different situations.
Steps to Hire a Customer Service Professional
While you know what to look for in a customer service professional, it’s time to search for them. Listed here are the steps to hiring a customer service professional:
-
The first thing you need to do is define the skills and experiences you demand from the candidates.
-
Next, you must create a job description that appeals to and attracts high-quality applicants.
-
Place your job post in front of your ideal applicants.
-
Once applications start pouring in, then you must thoroughly evaluate them.
-
After filtering all applications, you can then conduct in-person or online interviews. You can even make them complete an assignment or a test project where they can showcase their capabilities and skills.
-
And finally, you can welcome onboard your new team member.
How to Hire an Experienced and Reliable Customer Service Professional
-
Ensure that the customer service professional has an engaging approach and also bears the quality of emotional intelligence.
-
Empathy is the essential skill your customer service professional must have.
-
It is crucial for your consumers to get the requisite assistance to enhance their shopping experience.
Why hire a Customer Service Expert using Cutshort?
So, why Cutshort? Why not some other networking or job listing platform?
With such platforms, you first have to "hunt down" multiple candidates by spending weeks (or maybe even months) of your time only to be turned down by them later. Or worse, get bad profile recommendations for the role.
At Cutshort, you get:
Top tech talent
Talent with product development experience. Not found on conventional job portals.
Identify most relevant
Pick best fits using Skill Validator, AI Quality Grader & Screener features.
Best joining ratio
Tools to attract and identify the right candidates to improve joining ratio significantly.
Brought to you by Cutshort
Helping Hundreds of Innovative Companies Find Tech Talent
How Cutshort became upGrad's go-to hiring platform for technical roles
The recruiting team at upGrad was using traditional job portals and agencies and was experiencing high rejection ratio by their technical team resulting in a longer Turnaround Time (TAT). The team started using Cutshort in 2018 and saw an immediate reduction in TAT and wasted effort. Today, Cutshort is their de-facto platform for hiring for technical roles.
How Blackhawk Network made its hiring smart, objective and scalable with Cutshort
When US headquartered gift card technology leader Blackhawk Network started their engineering centre in India, they turned to Cutshort to remove their operational bottlenecks and make their recruitment process faster and scalable. In just 2 months, Cutshort became their central place to coordinate their hiring across all their engineering departments.
How Biofourmis scaled up its engineering centre with 30+ closures by using Cutshort
Biofourmis, a Boston based biotechnology startup with more than $143M in funding, wanted to build a top class engineering team in India. With a small core team in place, they were looking for a solution that could scale fast and doesn’t need a lot of their precious bandwidth. In just 2 months, Cutshort helped them close more than 30+ positions by reducing their effort at each step of the hiring process.
How Antares Tech hand-picked 25+ team members using a super effective hiring process
The recruitment team of Antares Tech was looking for a self-service platform which would help capture the essence of their hiring philosophy. After trying agencies and quite a few traditional sources, they switched to Cutshort. They could easily discover talent that was otherwise hidden from them and saw a remarkably faster turnaround time (TAT).
How Sarvaha's candidate relevancy increased by 300% with Cutshort
Having used conventional recruitment platforms and consultants for years, Sarvaha required a cost-effective and time-saving solution to help them land the best tech talent.
How Swipez tripled its team size using Cutshort
Swipez, after building its core team of 5, was on the lookout for smart and effective hiring platforms to bring in new hires. Initially, they looked to recruiters and other connections, but soon realized the need for having a self-service solution to meet their hiring needs.
Frequently asked questions
Cutshort is designed for top professionals with experience in product companies and startups. Most of our users are techies, marketers, designers, sales professionals and senior execs.
Services like Gild and Belong gather candidate profiles from the internet and score them on your job descriptions. They are search tools for passive talent and are like searching people on LinkedIn. Cutshort connects you with the right matching professionals at the right time - when they are actually interested in new job opportunities. This leads to a 5x better response rate and 10x better chances of closing roles