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Pune
0 - 5 years
{{200000 / ('' == 'MONTH' ? 12 : 100000) | number}} - {{600000 / ('' == 'MONTH' ? 12 : 100000) | number}} {{'' == 'MONTH' ? '/mo' : 'lpa'}}

Skills

Customer Support
Sales
Content Writing
Blogging
Digital Marketing
Tech Support

Job description

Real Customer Success comes from the heart! We’re looking for motivated individuals who can provide exceptional support and troubleshooting for our products, making sure our customers' needs are met and potential concerns are heard and addressed in the best way possible.
 You'll be working directly with founding team members and understand from them the vision for the product and ensure we’re delivering exceptional support to our customers. 
A typical persona we’re looking for : - First and foremost, you're the type of person that people want to hang out with and love being around. - You're personable, fun, creative, witty, and you have big personal and professional goals. - You're a people person that has empathy, emotional intelligence, and can carry a conversation while looking for talent and energy. - Your communication skills are amazing and you can make anyone fall in love with you. ANYONE. - You're a creative genius who never stops having new ideas to test out to improve things.

 Here’s what you’ll be doing - Engage customers, understand their needs, advise them and solve their problems. 
- Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product.

 - Knowing our products inside and out so that you can answer questions and respond promptly to customer inquiries.
 - Develop top notch content to help expand our company's digital footprint, awareness, subscribers, and leads.

 - Distribution of the content on various channels including Quora, Reddit, Facebook & Instagram. 

- Participate & represent the company in various online communities/ offline events.

 - You'll be researching and writing blog posts around various topics that complement our product. 
- Update and repurpose older content to maximize SEO value with the help of our team. - Take care of the sales process from prospecting to closing deals and follow ups. 


Who you are?
 - High EQ with strong communication skills. - Should be a go getter and ready to take on challenges - You have had some exposure to e-commerce, either as a merchant, as a developer or a customer. - Experience working with customer support. - Create quality, authentic, and relevant content for our audience. - Ability to grasp technical and non- technical concepts quickly. - Able to multitask, prioritize, and manage time efficiently. - Ability to work effectively within team environment. - You want to help and serve our customers

. What we offer - 
 - We care about you, therefore you’ll be offered a competitive salary with leave and benefits (these will vary depending on experience and location).
 - We place an emphasis on personal development, with dedicated time scheduled by our production team for self-directed learning and exploration.
 - Work from home, coffee shops or the beach. We offer a remote work environment, flexible hours and the chance to learn from our experienced design and development teams. - We’ll support your professional development however you need, whether it’s with equipment, courses, books or conferences

- Opportunities to work remotely anywhere in the world for extended periods of time. - Monthly wellbeing allowance you are free to spend on new running shoes, yoga classes, mindfulness classes - whatever keeps you happy and healthy.
 - We offer one annual day off per year for employees wanting to do charitable work. 
- We match any annual charitable donations made by employees up to a limit of ₹5000. 
 How to apply - 
 The most important part of your application is your cover letter, which in one page or less should tell us: - Who you are?
 - What your level of experience with customer support & content crafting?
 - Why, specifically, you’d like to work with us at StarApps?

- We’d love to know about your past works - please share all the worthy links which you think can get you shortlisted. It could be your resume, linked in profile, Instagram handle, Facebook profile, your blogging medium or ANYTHING (The more the better). 

* Instagram and Facebook profiles are MUST
 This might change your life. Well, maybe not, but it’ll be worth it. Apply right away!

About StarApps Studio

We make software tools that help Shopify merchants grow their business. These applications drive sales, save money, and deliver great customer experiences. If you’d like to learn more about the sorts of things we work on, you can check out our live Shopify apps here: https://apps.shopify.com/partners/starapps-studio

 

We pride ourselves on our knowledge of Shopify, the relationships we form with the people we work with, and quality of the product that we design.

 

We believe in an open, diverse and friendly workplace, and in taking active steps to promote that goal. We think the work we do is important, and we take it seriously, but we don’t make work our lives.

 

Want to join us?
Our office is based in Pune and for some roles, we require you to be based here (however, everyone in the company is free to work remotely from time to time).

 

Here are our currently open positions:

Full Stack Developer (Key skills: ROR,JS)

Founded

2016

Type

Product

Size

1-5 employees

Stage

Profitable
View company

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