Presence Institute of Image Consulting is a leader in its field. Our World class training programs are available in more than 900 centers in 50 plus countries
Provide Technical Customer Support. Act as a bridge between our in-house Customer Success Team and Engineering team. Make sure issues reported by end users are reproducible, dig deep on client and server side to get logs and metadata, create issues internally. Occasionally you will be asked to write scripts to automate few of the routine ops tasks and work on any other Dev Ops tasks as well. This role will eventually mature into a Jr. DevOps Engineer.
The Response Centre Technical Associate facilitates successful completion of Technical service calls. RCT opens new service calls, verifies entitlement, diagnoses the service requirement, dispatches field resources, monitors alarms, and updates the ticketing system. Escalates calls, and performs the role of communication hub between TERiX, the customer, sub-contractors, and management. RCT serves as customer advocate to insure the service event is managed within the terms of the Service Level Agreement (SLA) and that the customers’ service experience is second to none. RCT provides an initial technical review, properly communicates the failure symptom with the ticket and determines which error logs and other pertinent files to obtain from the customer. RCT resolves low level technical problems. The role includes more of Project Management tasks on ticketing and scheduling of Engineers to Large Corporate Customers Globally. It is not regular Inbound or Outbound calling role. Maximum call will be just QUALIFICATIONS: Associate’s Degree or equivalent educational background Excellent customer service skills Excellent verbal and written communication skills AVAILABILITY REQUIREMENTS: Available to work on shifts. 5 day work culture Open to 24 x 7 work culture Currently there are no night shift however when it will be applicable one has to be open to work on rotation basis.
Play a mission-critical role in transforming 'Finance team' to become a 'Finance Intelligence Team' for a Business. You'll be generating leads for a global SaaS Product that has helped hundreds of businesses have their finance teams gain complete insight into spend data by automating the flow of capital within the organization. Who we are looking for: ++ Great problem-solving skills, taking a consultative approach to find the best solution ++ Excellent verbal & written communication skills. You can explain complex issues in + You have demonstrated excellence in customer acquisition. + You are a self-starter that anticipates requests and doesn’t need a lot of oversight. simple terms and adapt your tone to different users + Comfortable giving presentations to groups of any size Responsibilities: + Qualifying and disqualifying inbound leads in a high-volume environment using calls, emails, and LinkedIn inmails. + Representing our brand as the first point of contact with C-level executives, decision makers, and influencers. + Building credibility and value in our solution through strategic research and preparation. + Innovating lead generation processes by taking part in executive leadership meetings. + Building and maintaining a 3x rolling pipeline in the Mid-Market business (300 to 3000 employees) + Convert cold calls | emails to warm conversations and opportunities in rapid cycles. + Achieving your target and helping build a system that consistently hits quotas. Why we think you'll love it here: + You’ll work alongside amazing, high-performing colleagues + Fast career growth, impact, and progression - Lead Generation is critical to us and this will be a masterclass for the same WE EMPHASIZE CULTURE AND LOOK FOR PEOPLE THAT SHARE OUR VALUES. Our Heart is in the Work: We work exclusively with individuals who are passionate about innovation and the company we’re building Teamwork Wins Championships: If one of us is has a problem, we all have a problem Magic Not Sausage: We jump through hoops to deliver only spectacular experiences for our clients Think Like an Owner: Everyone is an owner of this company and is proactive in identifying what needs to be done and taking action Run Towards Criticism: We seek constant improvement of ourselves and our products.
If you think you love social media, understand how it works, are good with words and excited about building an online brand, we’d like to talk to you. As a social media executive at Rapido, you’d get a chance to build the Rapido brand online. The major job responsibilities will include - Planning and executing the monthly social media calendar Experiment with new and alternative ways to leverage social media activities to drive conversations, engagement, and excitement for Rapido Assist in growing social media channels by monitoring trends and executing the knowledge in increasing the use of social media Manage Online Reputation by responding to customer queries and complaints Assist in crafting content for engagement and retaining existing customers Competencies Required - Understanding of various social media channels Understanding of the audience, their behavior and a knack for using the same to create attractive communication Good command on the English language - written and oral both (better if you’re multilingual) Creative bent of mind with an ability to create real-time content
We are looking to hire a support engineer who is an expert in troubleshooting, quick learner and provides excellent experience to customers. In this position, the engineer shall interact with sys-admin/DevOps engineers of the customer and help them solve issues arising in their OpenStack/Kubernetes installation. This role involves continuous learning and sharpening of OpenStack skills. Apart from providing support to customers, the role involves creating and maintaining automation systems which help reduce human involvement in resolving incidents.
Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills
More than Experience, we are looking for Enthusiasm in candidate and willing to learn. Qualification: Doesn't matter but should be good in English (Verbal and Written). You will be responsible for content promotion using link building strategies. It includes keyword research, content ideas curation and email outreach.
About us Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organizations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals. ROLE : Service Delivery Manager LOCATION : Bangalore YEARS OF EXPERIENCE: 3+ years Job Overview: To oversee the delivery of services and service technology to our company's clients or customers. To evaluate customer feedback to develop quality improvement processes. Roles and Responsibility: Need to establish Delivery Processes efficiently. Responsible for building partnerships and liaising with team leaders to determine services. Should be able to help in acquiring new clients and partners. He/She should constantly be able to assess customer feedback and make necessary improvements. Validating the leads received and exploring how Happay can add value in companies. Identify new business and aid in organization growth strategies Analysing data and making deductions out of it. Required to tracking customer sales and conduct touch base activities regularly to ensure repeat business. Enablement of New Accounts & relationship building with accounts. Eligibility: Excellent conversing skills in both English and Hindi (knowing any one of the languages of regional languages is an added advantage). Bachelor's/Master’s degree Should be good at maintaining internal and external team relations. Detail oriented and diligent Good Leadership Skills Entrepreneurial by nature with a strong sense of ownership
We are working on some innovative products.. Come join us.
Key Responsibilities: Maintaining employee database. Conducting recruitment, induction and joining formalities for new joines. Issuing offer letter, appointment letters etc. Payroll & Salary Administration. Grievance handling of any employees and organised staff meetings. Organizing employee engagement activities. Facilitate and conduct performance appraisal of employees. Minimum Requirements: Qualification: MBA – HR or any equivalent degree Experience: 0 – 1 years of experience in the field of Human Resources Attributes: Should have good communication and writing skill Be confident & pleasing personality Be discreet and maintain confidentiality Skilled in Microsoft PowerPoint & Excel