Ecommerce Specialist

at Cartalyst

Posted by Rubin Shah

"We seek an eCommerce Catalog Specialist who will help content team to present fashion products in the most compelling manner. The ideal candidate is self-starting, detail-oriented, and most importantly, fascinated by latest fashion and the stories that can be told about them online.\n\nResponsibilities include:-\n\n* Categorizing products for easy search on our site/App. \n* Working closely with catalog associates to create product catalog. \n* You will also be required to research other e-commerce or brand websites to procure additional content for products the team is building.\n\nSkills required:-\n\n* Strong communication skills \n* Good familiarity with Microsoft Excel (and/or Google Sheets) \n* Preferably good fashion knowledge\n\nRequirements:\n\n*Bachelor’s degree in any discipline. \n*06 Months years of experience in catalog processes. \n*Experience in Content or Copy Writing (i.e) ( Product description / Style Notes) \n*Experience handling fashion categories will be preferred."

"We as a startup name MoversZone.com is one of the fastest growing logistics marketplace platform in UAE where customers submit their relocation requirements and connect to Movers & Packers in their area. Moverszone.com is one of the first web platforms in the middle east focused completely on Movers & Packers.It helps users save by getting multiple quotes from the vendor and give them a choice to select the best in terms of price and service. The complete digital experience helps users find, select and review the best relocation companies in one place and from the comfort of their home or office.\n\nMoversZone.com is operated by TechMozer International FZE, a company located in Dubai Silicon Oasis.\n\nSummary of Responsibility:-\n\nWe're looking for Offshore Vendor Relationship Managers for one of UAE's fastest growing logistics marketplace and digital platform company.\nThe primary role of Vendor Manager will be to build and maintain the relationship with top-tier relocation companies in logistics spaces and helping them maximize the offerings by these companies from the platform.\nThey would be involved in the entire relationship management process- from identifying new leads, setting up meetings, finalizing agreements to close deals, post sales servicing of clients like sending reports, a positioning of products etc. and deepening of existing relationships.\nThe role is target based and initial responsibilities will include but not limited to identifying and generating new contacts in logistics companies.Simultaneously, a portfolio of existing partner companies will also be given for day-to-day management and deepening of relationship by cross-selling other value added products.\nBeing a part of Vendor Management it allows you to build and maintain a relationship with top-tier relocation companies in logistic spaces. You will be constantly working with and communicating with the vendors and try to onboarding with the new members. Here you have to gain the commitment of your vendors to assist and support the operation of the organization. Prioritizes the Long term relationship by contributing appropriate knowledge or resource with the vendor. Responsible for enhancing business activities and must be good in negotiating point.\nRoles & Responsibilities\nVendor Manager would be involved in the entire relationship management process- from identifying new leads, setting up meetings, finalizing agreements to close deals.\nThe role is target based and initial responsibilities will include but not limited to identifying and generating new contacts in logistic company"

"Job brief\n\nWe are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.\n\nThe Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.\n\nResponsibilities\n\nDevelop service procedures, policies and standards\nIdentifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate\nTake ownership as a Nodal Officer of the escalated issues and ensure speedy resolution\nOrganize, prioritize and schedule issues based on the severity of the issue\nFocus on SLA management, quality and customer experience\nKeep accurate records and documents of customer service actions and discussions\nAnalyse statistics and compile accurate reports\nAssist in developing and implementing training programs to improve the quality and productivity of the team\nExpected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager\nCarrying out supervisory responsibilities in line with the organization’s policies\n\nRequirements\n\nProven working experience in providing customer service support and team management\nDirect experience in support operations \nDemonstrated ability to direct and manage a group of people\nStrong client-facing, interpersonal and communication skills\nAdvanced troubleshooting and multi-tasking skills\nAbility to handle complex and ambiguous scenarios\nCan adapt well to changing circumstances, direction, and strategy\nAbility to support business and provide solutions to customer pain points\nProven ability to manage reporting and analysis\nAbility to effectively and efficiently complete difficult goals or assignments\nConfident in using Microsoft Office especially Excel and Powerpoint\nAdvanced computer skills using a variety of programs highly desired\nRound the clock availability, including willingness to work on weekends, and outside of the \"standard\" work day\nBachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus"

"Should be proficient in English\nShould be able to edit and produce error-free copies\nShould be a team player\nShould be well-versed with pop culture trends\nShould be a movie buff.\nShould edit, compose synopses and copies for BMS events.\nShould constantly monitor and keep error-free the BMS artist database and back office.\nShould contribute with articles for the BMS blog whenever required."