• Manage the P&L of the city and directly responsible for both demand and supply and hence overall growth from a city • Evaluate partner economic and strategic costs and benefits of partner incentive programs and work with management to execute those strategies. • Will require the individual to do analytical and have intuitive skills as the role directly impacts business growth by transferring data into winning real world strategies. • Acquire, train and retain our partners on the platform to always maintain adequate supply for the demand. • Analyze demand and supply dynamics and direct or generate supply to satisfy market demand and achieve optimal levels of driver productivity. • Able to strategize projects to increase city performance and constantly innovate the process flow of our operations. • Accountable for achieving the operations and quality metrics. Desired experience: • Min experience of 4 years into handling e-commerce or food or hyperlocal shipments. • Need to have good knowledge on P&L management. • Should have seen a scale of minimum 2000 parcels per day. • Crisis management & Client management skillset. • Should be process oriented & a strategist to understand rider & client requirement. • Should have handled a team size of minimum 5 in the past.
Real Customer Success comes from the heart! You're passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments for everyone that you work with. If this is you, we'd love to talk! Job Responsibilities : - Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications: - Cheerful, Optimistic go-getters. - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - You're driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers.
The Operations Executive would be responsible for overseeing the Marketplace operations at White Panda. 1. Onboard Technical Writers and Copywriters. Oversee editorial processes 2. Come up with processes and build a steady flow of content creators 3. Proper accounting to be practised. Cost needs to be optimised towards writer pay. 4. Work towards — Higher content quality & Faster delivery times 5. Delegating projects to Writers, while having the track of all the progress and deadline. 6. Coordinating with Content Managers.
Onboard Technical Writers and Copywriters. Oversee editorial processes Come up with processes and build a steady flow of content creators Proper accounting to be practised. Cost needs to be optimised towards writer pay. Work towards — Higher content quality & Faster delivery times Delegating projects to Writers, while having the track of all the progress and deadline. Coordinating with Content Managers.