Similar jobs
i
at Disruptive Electronic Accessories Brand
Agency job
via Unnati
Customer Support
Tech Support
Supplier relationship management
RCA
quality assurance
customer quality
complaint handling
FFR
DOA
i
Mumbai
i
2 - 3 yrs
i
₹4L - ₹5L / yr
Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on.
 
Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.

The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
 
As a Customer Quality Engineer, you will ensure that the products meet quality requirements, and address customer issues in a timely manner to ensure customer satisfaction.
 
What you will do:
  • Coordinating with Supplier to discuss and resolving product quality issues raised by customers.
  • Updating customers in a timely fashion regarding the status of quality issues or any requests.
  • Participating in product quality planning and control process based on customer’s specifications and requirements.
  • Managing escalations to suppliers on product quality, Root cause, action
  • Preparing and updating all necessary quality reports as required by customers.

 

Desired Candidate Profile

What you need to have:
  • Experience in handling customer complaints
  • knowledge of DOA, FFR, RCA & Supplier escalation, Excel report
  • Communication skills, problem solving attitude
  • Client facing experience
  • Product Quality management
  • Escalation and complaint management
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Job posted by
i
Astha Bharadwaj
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i
Founded 2012  •  Products & Services  •  20-100 employees  •  Profitable
Customer Support
Customer Service
Customer Relationship Management (CRM)
MS-Excel
i
Gurgaon, NCR (Delhi | Gurgaon | Noida)
i
8 - 10 yrs
i
₹10L - ₹12L / yr

We at Nirogam, a group of aspiring individuals, have a vision that authentic Ayurveda should reach every home in India and beyond. The Ayurveda industry has seen multifold customer acceptance in the past decade and continues to grow at an unprecedented pace globally. As a person who bags this opportunity, get ready to create a big bang on all platforms of business growth.

Role:

As the Customer Service Manager for Nirogam, We are seeking a highly motivated and resourceful individual to build a customer service team optimizing all channels email, social media, chat and phone all while strengthening team culture and driving customer happiness.

 

You will be responsible for all aspects related to customer satisfaction and care as well as the supervision of our dedicated Customer Service Associates by developing effective customer service procedures, implementing customer loyalty programs,  process improvements, develop internal documentation, and contribute to a team environment, and setting customer satisfaction goals.

 

Responsibilities - What you will do:

Team Management and Collaboration:

  • Develop metrics to measure the growth and performance of the team
  • Develop/Implement/manage the Billing, CRM, and other required software as per the requirement of the project and map the entire customer service activities in it for effective management and monitoring of the department.
  • Manage the approved budget of the customer service department.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports.

Customer Handling:

  • Supervise day-to-day operations in the customer service department.
  • Establish the NPS management system, process, and analysis of outcomes
  • Improve customer service experience, create engaged customers and facilitate organic growth

Process Implementation/Documents/Sops:

  • Create effective customer service processes, procedures, policies, metrics, and standards.
  • Design and Implement an effective customer loyalty program.

 

Requirements - Qualifications and Skills:

Ø  Technical Competencies


  • 5-6 years of relevant experience in a leading customer service role.
  • Bachelor's degree or MBA  in Business, Marketing, and Sales, or related field
  • Target Driven and should possess a Go-Getter Attitude
  • Team Management and Should able to recruit Sales Reps, coach and monitor them

Ø  Behavioural competencies

  • Strong process discipline and process orientation with High analytical skills
  • Knowledge of Excel, CRM, Phone Sales.
  • Ability to effectively influence and communicate cross-functionally
  • Should have excellent time management and organizational skills
  • Good with Negotiation Skills and Problem-solving skills.
  • Deep Listening and being Coachable.

Results/ OKR:

  • Net Promoter Score (NPS) 
  • Customer Retention Score
  • New Customers Added
  • Customer Effort Score(CES)
  • Customer SAtisfaction CSAT

 

We encourage interested aspirants to refer to our:

Facebook: https://www.facebook.com/Nirogam

Instagram: https://www.instagram.com/nirogamayurveda/?hl=en
Blog:https://nirogam.com/blogs/news

Quora: https://www.quora.com/profile/Puneet-Aggarwal-1

Amazon: https://www.amazon.in/s?k=nirogam&ref=nb_sb_noss

Youtube: https://www.youtube.com/channel/UCECKzzJGM2UWqYj46BzTbMw

PodCast:https://www.listennotes.com/podcasts/that-ayurveda-guy-demystifying-ayurveda-T3yfo_blwct/

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Job posted by
i
Deepika Roy
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i
Founded 2016  •  Product  •  100-500 employees  •  Profitable
Customer Support
Communication Skills
Client Servicing
Customer Relationship Management (CRM)
i
Remote, NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore)
i
1 - 5 yrs
i
₹3.6L - ₹8L / yr

Job Title: Customer Support Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Rotational

Job Function: Customer Experience

Employment Type: Full Time

 

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As a member of our Support organization, your focus is to deliver post-sales support and solutions to our customer base while serving as an advocate for customer needs. This involves resolving post-sales technical concerns regarding the use of and troubleshooting for our product JustCall, Helpwise, etc.

 

As the primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal SaaS Labs employees on diverse customer situations and escalated issues.

 

Responsibilities

  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
  • Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipating customer needs and effectively addressing concerns related to their issue or resolution
  • Providing direct technical assistance to customers via phone, email, chat, and tickets.
  • Ensure that the chat and ticket SLAs are honoured
  • Proactively identify the cases that require escalation, technically or strategically, escalate accordingly

 

Qualifications

  • Minimum of 2 years of experience in IT Industry preferably working in a customer facing role, preferably with international customers
  • Advanced level proficiency in written and spoken English
  • Hands-on experience in narrowing down the reported problem into accurate issue, and identification of the root cause
  • Expertise in finding creative solutions to effectively address customer concerns
  • Proficient to ensure customer issues are resolved in the most timely and effective manner possible
  • Questioning skills /probing skills, as relevant to the issue.
  • Ability to empathize and work with customers in real-time to resolve issues..
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Familiarity with chat support systems like Intercom, Zendesk etc.
  • Understanding about CRMs and why businesses use them. Past experience of working with a CRM is a plus
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Job posted by
i
SAPNA SINGH
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i
Founded 2017  •  Product  •  20-100 employees  •  Profitable
Customer Support
Customer Service
Customer Retention
i
Kolkata
i
1 - 6 yrs
i
₹2L - ₹3.6L / yr

About hoichoi:

hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.

Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.

As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.

 

Overview:

Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.

Job Role:

·        Answer user communication/queries via emails, live chats and calls

·        Ensure minimum turnaround time for resolving user queries & complaints

·        Deliver best in class service in the friendliest and timely manner

·        Suggest process & product improvements based on user feedback

·        Assist the team in reporting & analysis

 

Qualifications:

·        2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

·        Excellent proficiency in Bengali, English & Hindi

·        Critical thinking and problem-solving skills

·        An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.

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Job posted by
i
Recha Paliwal
Apply for job
i
at Leading Gaming Company
Agency job
via Unnati
Customer Support
Customer Service
Customer Retention
Customer Success
Customer Relationship Management (CRM)
Issue resolution
outbound calls
chat support
inbound calls
i
NCR (Delhi | Gurgaon | Noida)
i
- yrs
i
₹3L - ₹5L / yr
Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.

 

 
The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services.
 
As  Sr Executive - Customer Support, you will be responsible to deliver extraordinary customer services by responding to customer concerns regarding customer accounts.

What you will do:
  • Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
  • Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
  • Growing and nurturing customer relationships on every interaction that results in measurable Customer value
  • Documenting necessary account information and offering custom solutions that benefit the customer
  • Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Balancing customer interests with the interests of company
  • Resolving all customer queries and following established problem ticket recording procedures as appropriate
  • Gathering relevant information from customers as required and updating it accurately to facilitate the decision process

 


Candidate Profile:

What you need to have:

  • Any graduate with demonstrable experience of 2-4 years
 Professional attributes :
  • Needs proactiveness and anticipation to understand customers problems
  • Adaptability to customer's need and requirement
  • Should be a problem solver
Personal attributes:
  • Should be a go-getter, with high drive and ownership
  • Should have good communication and listening skills    
  • Should have sound English language skills (written and verbal) with good typing speed    
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Job posted by
i
Seemi Ejaz
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Customer Support
BPOS
i
Bengaluru (Bangalore)
i
0 - 5 yrs
i
₹1L - ₹4L / yr
Dear Candidates,
Benefits for TOP MNC's BPO - Free 2 way transport - Good package Free job placement - Job guarantee.
Openings : 
Hiring For Customer Support Associate , Any graduate / Under graduate - Fresher And Experience can apply.
Roles and Responsibilities
You would be engaged in

Banking / Collections / International / Domestic Voice Process / Telecom Finance / Healthcare (Voice Process)
Engaged in handling calls of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.

Ability to work effectively in a team environment Pleasant, professional, and courteous personality Excellent verbal and written communication skills

Strong administrative skills: organized, efficient and versatile

Strong customer service approach to dealing with people at all levels internal and external

Benefits:
Salary - 16k to 30k +inc
Rotational Shifts
Graduates / undergraduate freshers with excellent communication skills.
0-3 years exp.
Immediate joiners.


Documents Required :
Fresher :
10th / 12th / Graduation all semester Marks card
Aadhar Card ID proof
Pan Card ID
Experience :
Previous Companies Offer letter / relieving letter / one month pay slips

*************PLEASE DO REFER YOUR FRIENDS*************
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Job posted by
i
Shivani G
Apply for job
i
Founded 2019  •  Product  •  20-100 employees  •  Raised funding
Customer Support
Customer Service
Customer Retention
i
Remote, Bengaluru (Bangalore)
i
0 - 4 yrs
i
₹2L - ₹4L / yr
About this role
When the entire company takes Customer Support seriously, a department specialized for it needs to be top notch. Being the direct point of contact between us and our esteemed young customers, you ensure that you represent our values, mission and brand image accurately. The Customer Support team at FamPay, like in any other B2C tech startup, can make or break us.
 
In addition to resolving issues and closing tickets, you deliver a consistent and stunning customer experience. You work closely with your mentor to understand what queries may arise and ensure customer loyalty is achieved.
 
If you are a patient listener, attentive to details, use positive language and possess the ability to communicate clearly, we would love to connect with you.

Responsibilities

  • Manage incoming calls, chat and emails from customers in a timely manner
  • Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
  • Manage and resolve customer complaints, escalate to Customer Support Head when necessary
  • Build sustainable relationships and trust with customers through an open communication
  • Provide accurate & complete information to improve customer satisfaction leading to noticeable results
  • Maintain records of every interaction and forward to concerned team member whenever necessary

Apply only if you have

  • Proven experience in a customer support role 
  • Track record of over-achieving performance
  • Strong listening, written and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Must be fluent in English & Hindi
  • Ability to work in shifts

Bonus

  • If you have worked in a fin-tech company
  • If you have worked in a B2C tech startup
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Job posted by
i
Janani Sathviga
Apply for job
i
Founded 2014  •  Products & Services  •  100-1000 employees  •  Raised funding
Customer Support
Customer Service
Telesales
Communication Skills
i
Bengaluru (Bangalore)
i
1 - 4 yrs
i
₹1.4L - ₹3L / yr
We are looking For Customer Support Executive.Responsibilities:Inbound calling for customer service.Identify and assess customers' needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts.Follow communication procedures, guidelines and policies.Take the extra mile to engage customers.Requirements:Experience: 0.6 - 2 yearsLanguage: Hindi and English
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Job posted by
i
Madhan G
Apply for job
i
Founded 2015  •  Product  •  20-100 employees  •  Raised funding
Customer Support
Technical support
Customer Success
Operations
i
Mumbai
i
- yrs
i
₹5L - ₹6L / yr
Branch Overview :- Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.- Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job Overview : This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications :- 1-2 years of previous job experience in customer service- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Good typing speed (ideally above 45 wpm)- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays- Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.
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Job posted by
i
Andrew Huelsenbeck
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i
Founded 2015  •  Product  •  100-500 employees  •  Raised funding
Customer Support
Communication Skills
Mean-shift
i
Bengaluru (Bangalore)
i
- yrs
i
₹2L - ₹3L / yr
We're a startup working out of a bungalow in Koramangala, Bangalore trying to make life easier for car owners across India. We've been around for 3 yrs, and we provide drivers on demand and car care services through our mobile apps (Android, iOS) and website. We recently raised a pre-Series A round of $3M, which will help us grow both our team and our business. We are hiring Customer Service Executives, please find the JD below. > Good communication and convincing skills. > Fluency in English & Hindi. > Flexible for rotational shifts/week offs. > Preferably experienced candidate (>6 months)
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Job posted by
i
Priyadarshini R
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