A Premium Intimate Lifestyle space for women and couples in India.
About opportunity : We have seen tremendous demand and adoption in the Indian market and to spearhead our growth further we are looking to scale up our Customer Success Team across India. With increasing number of customers, it becomes very important to have a strong onboarding and relationship management team, which can ensure retention, upselling and positive WOM. Role & Responsibilities - Drive Customer Success Activities & Outcomes - Oversee successful implementation of Happay's product suite for each client - Oversee portfolio of customers, reduce Churn and explore avenues to Up-sell to maximise revenues from an account - Drive new business growth through greater advocacy and reference-ability - Influence future lifetime value through higher product adoption & customer satisfaction. - Monitor Key engagement metrics like Churn, Customer Health & Renewables - Align with Key Stakeholders of the account to build a strong relationship - Define and Optimize Customer Lifecycle - Map Customer journey and define segmentation of customer base and varying strategies. - Develop listening points in journey (e.g., usage, satisfaction, etc.) - Identify opportunities for continuous improvement - Learn from best practices in industry - Measure Effectiveness of Customer Success - Define & establish a system for tracking operational metrics for the team. - Send periodic performance report with Key Metrics to Happay's Executive team - Lead best in class Customer Success Team - Manage a team of Key Account Managers and help them in implementation & troubleshooting. - Recruit experienced leaders for different functional roles. - Drive a culture of continuous learning and accountability within the team. - Foster collaboration within the team and across the customer lifecycle. - Inspire Customer Success Across Company - Create company-wide culture of Customer Success - Align with Marketing around marketing to existing clients. - Align with Product around driving product roadmap - Align with Sales around cross-sell and up-sell and focus on selling with a retention focus - Align with Executive Team around key metrics and objectives Skills & Background Requirement - Minimum 6 years of experience in Customer Success - Experience in handling team of 15-20 members - Experience in onboarding complex products/solutions with SMEs and Enterprise clients - Excellent communication and presentation skills - Is Excellent in building and nurturing relationships in industry - Networking and strong orientation towards customer management - Deep understanding of value drivers in recurring revenue business models - Is very well-versed on developments related to SaaS products in India. - Ability to manage influence through persuasion, negotiation, and consensus building
Requirement 1. Right attitude to work with a start-up. 2. Willingness to work around the clock if necessary. 3. Outgoing personality with excellent communication skills. 4. Eagerness to take on an evolving role and to scale the same.
The desired candidate preferably a female should be an MBA/Mcom/ should possess excellent written and oral communications with at least 1-2 years of experience as an admin/support in financial services. Should communicate and coordinate with internal departments to handle & resolve client’s complaints, direct requests and unresolved issues to the designated resource. Should be able to manage the day-to-day operations of the office. Organizie and maintain files and records etc. should be · Proficient in financial terminologies. · Good mathematical skills · MS Office Prior experience in a financial institution/wealth management firm would be added advantage
Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time
We are an upcoming startup in the Health & Fitness space.The role that is open is Operations & Marketing Executive, based out of either Thanjavur or Bangalore. This is an exciting opportunity at an with a lot of learning, particularly if you are looking to move into Business & Revenue related roles from your current role. A broad introduction to the business and our ethos. I am Antony Anand - founder of Durafit Fitness Equipments (www.durafit.in). I am an alumnus of IIM-Ahmedabad, with experience in ecommerce (Ex-Flipkart & Snapdeal). I have founded this company with the vision of revolutionising the Fitness Equipment space with IOT and Manufacturing. We have successfully done a pilot launch of our products in Amazon & Flipkart and have established brand presence, within a short period of time. We are now venturing to expand the business into Gym Equipments, Offline stores, Extensive Brand building in the second phase of our plan. We intend to get into Manufacturing and Smart Devices in the next year as well, once brand presence is established. We are looking at potential funding in 6-8 months time frame as well. We are already growing at 100% every quarter, and you will be one of the first employees to join us here at Durafit. This will provide an opportunity to have end-to-end visibility of an entire business from Finance, Marketing, Sales, Funding, Procurement, Manufacturing, HR etc, and then experiment and grow into any role that you are passionate about within the company. We are looking for some smarts, self-motivation, business ownership & people skills - people who can quickly take ownership of the business and grow really fast with the company.
We are currently looking for an accountant who is passionate towards his work. The individual should not only carry his job duties but also identify and take steps for new scope of improvement in his space. 1) General ledger & Bank Reconciliation Statement 2) Maintain accounts Routine 3) Finanlization and payment of statutary dues (GST, TDS, PT, EPF) 4) Audit coordination both internal and statutatry
Do you feel happy when you users are satisfied? And conversely, do you feel restless when users are not able to achieve their desired results? If you're analytical, data oriented, user focused and are tech savvy - this will be a great role to make an impact. Reply to discuss more!
User Support - Assist, train, followup and support users Back End Management - Check and validate Users documents, Manage user enquiries Finding New Leads - Prepare & sort a list of prospective users, Contact them and pursue them to use our portal and services
Illuminei is a diversified Engineering services company in the Clean Energy space currently supporting India, the US and Europe in fulfilling their Energy requirements. We need an agile leader who can accomplish tasks in tight timelines with limited supervision and will be ready to form a team later. Responsibilities Coordinate internal resources and third parties/Client's for the flawless execution of projects Ensure that all projects are delivered on-time and with great quality Ensure resource availability and allocation Followup with new clients to get them up to speed with our internal workflow. Measure project performance using appropriate systems, tools and techniques Report and escalate to management as needed Manage the relationship with the client and followup with them on timely basis to learn the status of the Projects. Establish and maintain relationships with third parties/vendors Create and maintain comprehensive project documentation Requirements: Excellent communication skills as he/she will be dealing with Clients in US Any Engineering Degree Minimum 2 years of work experience Able to work night shifts
I’m Sparsh Gupta, COO @ Wingify, a software product company with offices in Delhi, Pune, and NYC. Wingify is fast growing and has recently hit $18 million annual revenue. I’m based out of Delhi, and I head VWO and PushCrew, the two flagship products from Wingify. I need an executive assistant to help me become more productive. This primarily means I need someone who could: Become a filter on who and what gets my attention Conduct online research on a topic and helping me understand what it is (by summarizing it) Advice on important details that I might be missing to notice (there are so many different contexts where I work that I am probably missing important stuff) Follow up with people who haven’t responded or who commit to certain timelines Help me plan and execute different strategies to run and grow the business efficiently. Give me a hand with managing the P&L Help me sort through my inbox and decide which ones are important for my attention (I get 50-100 emails per day, some important, some cold pitches), draft replies for me. Find time to set up meetings for me and manage my work calendar Help with personal research (where can I get XYZ?) and help me arrange for travel What’s in for you? You get a front seat of the business and startup world. Wingify’s vision is to become the most admired software company to come out of India and be among top 5 worldwide. You, while assisting me and helping me become more productive, become the major force in achieving the vision. If the prospect of growing along with the business head and the company to its billion-dollar journey excites you, the job’s perfect for you. What sort of person am I? Detail oriented. I appreciate thorough research and work Perfectionist. I demand best in class work for just about everything. Appreciate efficiency. I love automation and clear self-running processes Honest, transparent and hate people who lie Calm. I don’t lose temper or shout. A bit all over the place. Doesn’t mind doing unscheduled meetings or canceling/moving scheduled ones (but that’s why my calendar needs to be managed) Appreciates timely follow ups. Hate reminding people to follow up (on something they committed) Demand good communication. Crisp, clear and grammatically correct. Curious. Wants to know and learn about almost everything. What my sidekick (executive assistant) needs to be? You need to have at least 2 and at most 5 years of executive assistant (or equivalent) experience. You need to have following traits: You are a pro at getting things done You are calm, polite and professional You can work on Word, Excel, and Powerpoint with ease You enjoy interacting with people You like to ensure all emails get replies You don’t mind following up with people repeatedly You like to see daily, and weekly calendars sorted You take pride in drafting good emails You can spend hours on Google, understanding a new topic and summarizing it