Loading...

{{notif_text}}

The next CutShort event, {{next_cs_event.name}}, will happen on {{next_cs_event.startDate | date: 'd MMMM'}}The next CutShort event, {{next_cs_event.name}}, will begin in a few hoursThe CutShort event, {{next_cs_event.name}}, is LIVE.Join now!
{{hours_remaining}}:{{minutes_remaining}}:{{seconds_remaining}}Want to save 90% of your recruiting time? Learn how in our next webinar on 22nd March at 3 pmLearn more

Customer Support Executive
Posted by Brijesh Arya

apply to this job

Locations

Mumbai, Navi Mumbai, Thane

Experience

1 - 3 years

Salary

INR 1L - 14L

Skills

Communication Skills
Sales
Customer Success (Customer Support)
Customer Relationship Management (CRM)

Job description

Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time

About the company

Beyond Enough brings the Excitement and Experience back to Deal hunting, Online Shopping, Planning Travel & Leisure, @home pampering. On every deal hunted, product purchased or services availed, consumers get over & above the expectations - Beyond Cash. Our goal is to help our members save on their regular online purchases at leading Indian and International Brands.

Deals & Discounts | Gift Vouchers | Exciting Products | Doorstep Salon | Travel | Entertainment | Recharges

GoBeyond!!

Founded

2016

Type

Products & Services

Size

6-50 employees

Stage

Profitable
View company

Similar jobs

Customer Success

Founded 2013
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune
Experience icon
2 - 7 years
Experience icon
5 - 8 lacs/annum

Responsibilities: Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product. Develop and nurture customers for advocacy. Work with clients, aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Requirements: Cheerful, Optimistic go-getters Learn-ability is more valued than skill set. Impeccable written and verbal communication skills. Self-starter and a good team player. Eager to learnt and execute the new processes for us. You want to help and provide the support to our customers.

Job posted by
apply for job
apply for job
Shilpa Agale picture
Shilpa Agale
Job posted by
Shilpa Agale picture
Shilpa Agale
Apply for job
apply for job

International Trip Crafter (Travel Wizard)

Founded 2015
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Mumbai
Experience icon
1 - 3 years
Experience icon
3 - 6 lacs/annum

Do you enjoy planning trips for your friends? Here's a chance to level up and help travelers all over the world, AND enjoy a fully sponsored international working holiday! #What Ithaka does: On Ithaka travelers can fully personalise their trip plans by chatting with experienced travelers and travel wizards. We're talking deep personalisation through a conversation that flows like between 2 friends. #What your role will involve: - Help travelers plan their trips over chat, using our sleek in-house tools - Read a lot of travel blogs and research new places to grow our knowledge base - Take complete ownership of the traveler's experience - Ensure the traveler transacts with Ithaka #Requirements - Excellent and clean communication in English - Happy personality - Passion for travel - Diligence and adherence to processes #How you will grow First year in this role, 2nd year team lead position in Chat operations and post that performance based growth into other business functions and managerial roles #Compensation The salary is per annum and appears as a range here because of a variable performance bonus. AWESOME TRAVEL PERK: When you are ready (roughly 6-8 months in), you will be sent on a working holiday to an exotic country in South East Asia, fully paid for! #Ithaka's Culture At Ithaka, we believe in building an environment where everyone can take ownership and thrive in their roles. Coming to work should be a top motivation and not a drag every morning. CHECKOUT our values and vision: bit.ly/IthakaValuesVision . If you don't fit in with these values, no matter how good you are, you won't be considered. Some things that are derived from our values 1. Mistakes are cherished at Ithaka, as long as you own up to them. You can't innovate if you don't have the courage to be wrong 2. We don't mind work from home/cafe/some random city in the world as long as your work and your team is not disrupted 3. We don't have a leave policy (there is a guideline for legal reasons) but you are free to take as much personal time as you need as long as you get your job done 4. Everyone has a travel perk, 1 backpacking trip each year to travel outside India 5. We go to a day long team travel outing every quarter (a trek or camping) and every year we go on a workation for a week to a different destination As you can tell, we are crazy about travel. Come join us if you are too.

Job posted by
apply for job
apply for job
Rahul Singh picture
Rahul Singh
Job posted by
Rahul Singh picture
Rahul Singh
Apply for job
apply for job

Customer Success | Operations Manager

Founded 2011
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Mumbai
Experience icon
2 - 4 years
Experience icon
1 - 6 lacs/annum

- Handling customer queries (Call, emails, chats & WhatsApp) - Provide end to end solution to customer - Finding information on Visa related queries - Drafting form, covering letter etc. Visa related documents - Handling walk-in clients if any - Handling customer escalation - Maintain client relation - Meeting clients if needed - Collect & deliver client documents from their respective places - Visa submission and collecting passport

Job posted by
apply for job
apply for job
Maulik Bengali picture
Maulik Bengali
Job posted by
Maulik Bengali picture
Maulik Bengali
Apply for job
apply for job

Key Account Manager

Founded 2014
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
NCR (Delhi | Gurgaon | Noida)
Experience icon
4 - 6 years
Experience icon
11 - 13 lacs/annum

LogiNext is seeking a sharp, personable and highly organized Account Manager to drive its key client accounts. This is an opportunity to work with a stellar team along with the company founders on the daily functions. You will be an ambassador of the company to our clients and must exemplify LogiNext’s culture. You will be representing and building the company's brand and maintaining long term relationships with existing accounts in a competitive market place. The work at LogiNext is very fast paced, sometimes chaotic, and hence, you must be able to multi-task to deal smoothly with competing and conflicting levels of priority. Responsibilities: • Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients. • Operating as the lead point of contact for any and all matters specific to your customers. • Developing a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors • Ensuring the timely and successful delivery of our solutions according to customer needs and objectives. • Focusing on growing and developing existing clients, together with generating new business. • Coordinating the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customer’s expectations. • Acting as the link between the client and the company. • Communicating business relevant information and providing structured feedback to senior management. • Mining the existing accounts for new business possibilities and utilising available resources to drive account retention and growth. • Proactively assessing, clarifying, and validating customer needs on an ongoing basis as well as leading solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel • Analyzing latest marketing trends and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies. Requirements: • Bachelor/Master’s in Sales/Marketing, Logistics, Supply Chain Management or related field from top-tier management school or domain. • 4+ years of experience in Account Management or Territory Sales and display an attitude that is key to success. • Strong negotiation, presentation, communication, organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure. • Willingness to put in extra time and efforts on a daily basis and stamina to be on the toes day and night with dedication. • Strong initiative and positive attitude; passionate about customer success. • Extroverts with strong communication skills and ability to interact with internal and external partners. • Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing. • Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus. • Ability to meet aggressive deadlines and work under continual pressure. • Excellent written and oral communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments

Job posted by
apply for job
apply for job
Avi Sisodia picture
Avi Sisodia
Job posted by
Avi Sisodia picture
Avi Sisodia
Apply for job
apply for job

Customer Success Specialist
at Keka

Founded 2015
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Hyderabad
Experience icon
1 - 3 years
Experience icon
1 - 3 lacs/annum

Summary: Keka is the new generation HR platform with a mission to transform the workplace culture across India. Customer Success is absolutely vital for us. We will not be successful unless our customers are receiving massive value from our platform and service. The Customer Success Specialist is thus a crucial role at Keka and we are looking for awesome person! Job Description: Real Customer Success comes from the heart! Your'e passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments with everyone that you work with. If this is you, we'd love to talk! Job Responsibilities : - Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications : - Cheerful, Optimistic go-getters - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - You're driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers

Job posted by
apply for job
apply for job
Ravi Krishna Teja Kuchibhotla picture
Ravi Krishna Teja Kuchibhotla
Job posted by
Ravi Krishna Teja Kuchibhotla picture
Ravi Krishna Teja Kuchibhotla
Apply for job
apply for job

Customer Success Specialist
at Keka

Founded 2015
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Hyderabad
Experience icon
1 - 3 years
Experience icon
2 - 3 lacs/annum

Job Responsibilities: - Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications: - Cheerful, Optimistic go getters - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - Your'e driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers

Job posted by
apply for job
apply for job
Kumkum Shrivastava picture
Kumkum Shrivastava
Job posted by
Kumkum Shrivastava picture
Kumkum Shrivastava
Apply for job
apply for job

Customer Support Executive for E-Commerce customers

Founded 2015
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Bengaluru (Bangalore)
Experience icon
0 - 1 years
Experience icon
2 - 3 lacs/annum

Responsibilities -  Communicates with customers by phone, chat or email.  Manages difficult or emotional customer situations.  Responds promptly to customer needs and solicits customer feedback to improve service.  Follows up on order shipment and delivery for 100% customer satisfaction.  Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.  Effectively speaks, writes and presents clearly with persuasion.  Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.  Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.  Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview

Job posted by
apply for job
apply for job
sangeeta s picture
sangeeta s
Job posted by
sangeeta s picture
sangeeta s
Apply for job
apply for job

Customer Support Executive

Founded 2012
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[4 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Bengaluru (Bangalore)
Experience icon
0 - 3 years
Experience icon
2 - 3 lacs/annum

Customer Support Executive | Semi Voice Process | 5 Working Days | Day Shift | Only Female Candidates | The Job Role and Responsibilities The primary responsibilities of a Customer Service Executive would be : • Attend to customer queries on all 3 channels (Voice/Email/Chat) professionally to provide information about products and services. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. • Follow up to ensure that appropriate actions were taken on customers' requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are: • Good communications skills • Ability to listen and active problem-solving skills • Good interpersonal skills • Ability to handle pressure Preferred : Experience with International Process

Job posted by
apply for job
apply for job
Vijay Jamwal picture
Vijay Jamwal
Job posted by
Vijay Jamwal picture
Vijay Jamwal
Apply for job
apply for job

Customer Relationship Associate

Founded
Products and services{{j_company_types[ - 1]}}
{{j_company_sizes[ - 1]}} employees
{{j_company_stages[ - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Chennai
Experience icon
0 - 2 years
Experience icon
1 - 3 lacs/annum

About the company JetPat is a fast growing product company in the HealthTech domain. We are well funded and are scaling across India. The Role We are looking for talented women who can be Multilingual and are superb at keeping up Customer Relationship & its support services. The person would be the key member of the company to build a strong bond with them. This role is for someone keen on getting in on the ground floor of a startup, with the opportunity to build out the strong pillars for the company. We also want someone who is passionate about our mission to transform the way that the current market is structured, and is excited about building a company with a potentially high impact. This is a compelling opportunity to play a key role as we build out a disruptive company in an exciting space. Requirements Marketing Professional worked ideally in customer support/service. Clarity of thought with strong communication skills. Passionate about marketing and driven to produce high-quality of customer services. Skillsets patience, politeness and willing to learn new things are a plus. Perks Offer 1. Becoming a leader of your own skill set and interest 2. Exposure to understand market opportunities and contribute directly to growth of company 3. Learning 10X times more than what you know now 4. We will provide great work environment and challenging work. 5. At JetPat, there will be freedom to contribute towards ideas, space to take nice initiatives and flexible working hours

Job posted by
apply for job
apply for job
Nagarajan Chellaiyan picture
Nagarajan Chellaiyan
Job posted by
Nagarajan Chellaiyan picture
Nagarajan Chellaiyan
Apply for job
apply for job

Customer Success Manager

Founded 2015
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune
Experience icon
3 - 7 years
Experience icon
1 - 5 lacs/annum

In this role, you will get a chance to work with founders, directors, hiring managers, HRs who are recruiting on CutShort. Your role will be to ensure they are using the product to its full potential and remove all the hurdles they face along the way. You will also need to have business and sales acumen. Some skills you will need are good communication, customer empathy & product mindset At CutShort, we are building an unconventional startup to connect passionate professionals with each other. Using Artificial Intelligence (AI), gamification and network intelligence our focus is to reduce noise and give high quality results to our users. Our recruitment solution was launched first and is seeing good traction - ~60,000 users and ~ 3000 companies such as Google, Flipkart, Ola, Zomato, Oyo Rooms, HackerRank, BrowserStack have used the platform. So far, more than 250 positions worth $2,500,000 have been closed by the hiring staff at these companies. If you are smart and want to build something as big as LinkedIn, we might have a position for you.

Job posted by
apply for job
apply for job
Neha Soni picture
Neha Soni
Job posted by
Neha Soni picture
Neha Soni
Apply for job
apply for job
Want to apply for this role at Beyond Enough?
Hiring team responds within a day
apply for this job
Why apply via CutShort?
Connect with actual hiring teams and get their fast response. No 3rd party recruiters. No spam.