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Customer Success Manager - Mid Market & Enterprise Specialist
at Tars
Posted by Charanya Rengarajan

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Bengaluru (Bangalore)
4 - 5 years
{{1000000 / ('' == 'MONTH' ? 12 : 100000) | number}} - {{1300000 / ('' == 'MONTH' ? 12 : 100000) | number}} {{'' == 'MONTH' ? '/mo' : 'lpa'}}


Customer Success
Account Management
Customer Support
Business Analysis

Job description

Job Description: - Drive adoption, increasing renewals and advocacy for all of our customers. - Responsible for building a trusted relationship with our customers & be the internal voice of the customer - Optimise product onboarding and processes and enable productization of onboarding - Collaborate closely with cross-functional teams to consistently deliver ROI to our customers - Work with Sales to enable successful handover & onboarding - Work with the Marketing team to build customer testimonials, case studies, and referrals - Identify mid market & enterprise customer pain points and provide active feedback to the product team - Owns churn and actively performs churn analysis, working to reduce churn to zero Requirements: - 4-5 years of prior experience in enterprise Account Management, Customer Success, Business Analyst or leadership positions in Customer Support - Proven record of establishing & maintaining relationships with enterprise customers - A data-driven mindset with a commitment to drive a consistent engagement process - Flexible, quick learner and thrives in a small team where ownership is key - Exceptional communication skills is mandatory - Highly organized & detail oriented - Capable of cross-functional coordination to drive outcomes - Work during US hours - 4 PM to 2:30 AM IST (approx)

About Tars

Bot by bot, we’re reimagining the world’s best conversations💬 We envision a world of no boring forms. Where conversation and tech bring people together, instead of apart. We see future conversational-driven and it starts with you...👩‍💻 👨‍💻


We ensure a diverse and inclusive workplace where we learn from each other is core to TARS’ values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and an awesome and supportive place to work.






6-50 employees


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