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Customer Success Manager - Mid Market & Enterprise Specialist
at Tars
Posted by Charanya Rengarajan

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Bengaluru (Bangalore)
4 - 5 years
{{1000000 / ('' == 'MONTH' ? 12 : 100000) | number}} - {{1300000 / ('' == 'MONTH' ? 12 : 100000) | number}} {{'' == 'MONTH' ? '/mo' : 'lpa'}}

Skills

Customer Success
Account Management
Sales
Customer Support
Business Analysis

Job description

Job Description: - Drive adoption, increasing renewals and advocacy for all of our customers. - Responsible for building a trusted relationship with our customers & be the internal voice of the customer - Optimise product onboarding and processes and enable productization of onboarding - Collaborate closely with cross-functional teams to consistently deliver ROI to our customers - Work with Sales to enable successful handover & onboarding - Work with the Marketing team to build customer testimonials, case studies, and referrals - Identify mid market & enterprise customer pain points and provide active feedback to the product team - Owns churn and actively performs churn analysis, working to reduce churn to zero Requirements: - 4-5 years of prior experience in enterprise Account Management, Customer Success, Business Analyst or leadership positions in Customer Support - Proven record of establishing & maintaining relationships with enterprise customers - A data-driven mindset with a commitment to drive a consistent engagement process - Flexible, quick learner and thrives in a small team where ownership is key - Exceptional communication skills is mandatory - Highly organized & detail oriented - Capable of cross-functional coordination to drive outcomes - Work during US hours - 4 PM to 2:30 AM IST (approx)

About Tars

Use Tars to make a Conversational workflow to talk to your Ad-Click Prospects. Give them a conversational post-click experience and convert them better.

Founded

2015

Type

Product

Size

1-5 employees

Stage

Profitable
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