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Customer Success - Engagement Specialist
at Tars
Posted by Charanya Rengarajan

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Bengaluru (Bangalore)
0 - 2 years
{{600000 / ('' == 'MONTH' ? 12 : 100000) | number}} - {{700000 / ('' == 'MONTH' ? 12 : 100000) | number}} {{'' == 'MONTH' ? '/mo' : 'lpa'}}

Skills

Customer Success
Account Management
Sales
Customer Support
Business Analysis

Job description

Job Description: - Engage with customers post-sale for onboarding and feature adoption, ensuring customer satisfaction - Effectively collaborate with internal and external teams to drive successful end-to-end customer engagement campaigns for early-stage users & drive expansion - Own Net Promoter Score and product reviews in platforms such as G2 Crowd, Capterra, etc - Escalate customer concerns and issues to the product and engineering teams - Monitor customer activity before and after the engagement and present data to the management - Actively identifies at-risk customers and takes action to retain them. - Performs churn analysis and give suggestions for improvement - Identify account growth opportunities before renewals and reach out to customers for upsells Requirements: - Strong critical thinking, data-driven and analytical - Dives deep into the product and closes the feedback loop with the development team - Excellent English communication (both verbal and written) skills is mandatory - Self starter, takes initiative and capable of working in a time-sensitive environment - Comfortable working in a small team, taking ownership of responsibilities Preferred Background: - Skills first, background next. We are looking for learners with strong problem solving skills - Background in Business Analysis, Customer facing roles like Account Management, Support, Sales etc is a plus. -Work during US hours - 4 PM to 2:30 AM IST (approx)

About Tars

Use Tars to make a Conversational workflow to talk to your Ad-Click Prospects. Give them a conversational post-click experience and convert them better.

Founded

2015

Type

Product

Size

1-5 employees

Stage

Profitable
View company

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