- Engage with customers post-sale for onboarding and feature adoption, ensuring customer satisfaction
- Effectively collaborate with internal and external teams to drive successful end-to-end customer engagement campaigns for early-stage users & drive expansion
- Own Net Promoter Score and product reviews in platforms such as G2 Crowd, Capterra, etc
- Escalate customer concerns and issues to the product and engineering teams
- Monitor customer activity before and after the engagement and present data to the management
- Actively identifies at-risk customers and takes action to retain them.
- Performs churn analysis and give suggestions for improvement
- Identify account growth opportunities before renewals and reach out to customers for upsells
- Strong critical thinking, data-driven and analytical
- Dives deep into the product and closes the feedback loop with the development team
- Excellent English communication (both verbal and written) skills is mandatory
- Self starter, takes initiative and capable of working in a time-sensitive environment
- Comfortable working in a small team, taking ownership of responsibilities
- Skills first, background next. We are looking for learners with strong problem solving skills
- Background in Business Analysis, Customer facing roles like Account Management, Support, Sales etc is a plus.
-Work during US hours - 4 PM to 2:30 AM IST (approx)
Use Tars to make a Conversational workflow to talk to your Ad-Click Prospects. Give them a conversational post-click experience and convert them better.