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· Support the roll out of new projects § Operations -Warehouse layout as per requirements -Manpower planning based on client volumes and contracted KPIs -SOP design and documentation -Initial training of employees and clients -Identifying products and technologies to improve productivity -Establish client communication and support protocol § Technology Rollout Support -Understand client business and recommend configuration (warehouses vs. stores vs. channels) -Configuration of client (masters, control parameters etc.) into operations platform § MIS Design -Identify the right points to be captured in MIS -Develop process to capture the points in MIS – manual vs. system · Ongoing Operations Support § Ensure compliance to MIS and delivery of SLAs § Conduct process audits · Continuous improvement of the resources § Improvement to MIS for better customer service § Resource utilization e.g. manpower or packing costs or other inputs § Operations review to reduce costs § Inputs for feature development for operations platform

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