11+ BPML Jobs in Delhi, NCR and Gurgaon | BPML Job openings in Delhi, NCR and Gurgaon

We are seeking a highly experienced SAP FICO Functional Consultant with 8–10 years of experience in design, implementation, and consulting. The ideal candidate should have hands-on experience in at least two full-cycle S/4HANA Greenfield Implementations, with one preferably for a European client in the steel industry. This role demands strong expertise in functional workshops, documentation, RICEFW design, and collaboration with ABAP teams, as well as excellent communication and presentation skills.

Key Responsibilities:

• Lead and contribute to functional workshops, preparing and presenting documentation including BPD, FDD, FSD, WRICEF, etc.
• Perform SAP FICO mapping, configuration, and conceptual/technical design aligned with business requirements.
• Drive end-to-end implementation activities including design, build, testing (SIT/UAT), and deployment.
• Work closely with ABAP developers, solution architects, and other module consultants for integration.
• Conduct gap analysis, perform effort estimation, and support RICEFW sizing.
• Create and manage BPML (Business Process Master List) and ensure alignment with business objectives.
• Design process flows using tools like Visio or ARIS, incorporating SAP Best Practices.
• Deliver Blueprint/High-level Design documents with detailed visual business process flows.
• Prepare and maintain functional documentation, such as FSDs, user guides, and training materials.
• Act as a primary contact for SAP FICO-related issues, escalations, and functional design discussions.
• Collaborate with clients to gather requirements and propose optimized SAP FICO solutions.
• Present technical and functional designs to the global SAP team for validation and review.
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Key Requirements:

• 8–10 years of hands-on SAP FICO experience with strong functional knowledge.
• At least two full lifecycle S/4HANA Greenfield implementations, including one in the steel industry.
• Strong exposure to European client projects with proven participation in all phases of implementation.
• Solid understanding of IDoc structures and ability to prepare functional mapping documentation.
• Experience in global implementations and working with cross-functional teams.
• Proficiency in PowerPoint and Excel for reporting and presentations.
• Knowledge of accounting principles and financial processes.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to work in complex organizational environments and cross-functional SAP landscapes.

Nice to Have:

• Experience working with Global Delivery Models.
• SAP FICO certification (preferred).
• Background in Finance or Accounting (preferred).

Travel Requirement: Willingness to travel for client engagements across regions based on project needs.

1. Ability to work in a fast-paced environment with minimal supervision
2. Experience in Agile development using JIRA, GIT,  Confluence.
3. 3+ years of Experience in  node.js + Express.
4. Experience in profiling, debugging & troubleshooting Node.js processes.
5. Strong Experience as a backend developer for REST API design.
6. Strong knowledge of SQL/NoSQLdatabases like  PostgreSQL / MySQL or MongoDB
7. Understanding accessibility and security compliance
8. Understanding fundamental design principles behind a scalable application.
9. User authentication and authorization between multiple systems, servers, and environments.

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities
• Responsible for distributing information to team members and stakeholders
  
• Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines
  
• Address customer concerns in reference to products, services rendered or employee interactions
  
• Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients

Our client belongs to a reputed 125-year-old group of businesses in multiple locations with a turnover of $4 billion. It is one of the fastest growing brands in the packaged food category committed to adhering to the highest health and safety standards.

It has a diversified range of products in various categories like dairy and snacks. It is also a supplier to the leading institutional buyers like Mother Dairy, Walmart, Grofers, Spencers, Amazon and Big Basket.

The group has earned the recognition of "A Great Place to Work at" and the “Best Employer” tag as well.

• Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
• Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
• Working closely with the management to share funnel conversion improvement ideas, feedback & present results
• Driving the sales performance of all the 3rd party e-commerce platforms & market places
• Overseeing or directly managing digital marketing channels across PPC, SEO, display, affiliates and email marketing and social media
• Managing all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
• Working with developers to improve website performance and overseeing website uploads and landing pages development
• Analysing various data in order to deliver data driven strategies in order to deliver top performance and achieve predesigned KPIs
• Working closely with demand planning and warehousing teams in order to ensure smooth order fulfilment

Desired Candidate Profile

• A degree in Marketing, Business Administration
• Prior experience in a similar role for at least 4 years in performance marketing in consumer products
• A solid understanding of e-commerce frameworks
• A self-starter mentality with the ability to manage multiple projects in a fast-paced working environment
• A high level of attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Excellent communication skills    

Job Description:

• Code and test programming for software and mobile apps.
• Develop and deploy computer applications.
• Execute code builds to test and production environments.
• Fix bugs in existing code.
• Collaborate with product, design, and marketing teams.
• Creating top-quality applications.
• Collaborating with front-end developers.
• Ensuring that junior staff delivers according to standards.
• Improving functionality.
• Using the most updated and appropriate technologies.
• Designing and building application layers.

Sills required:

           .Net, Java & SQL Database

• Work closely with completing projects
• Troubleshoot and fix any issues relating to PHP programs
• Ensure smooth operations of web processes and infrastructure
• Create scripts to facilitate client systems to meet performance and objectives
• Test and develop software for client applications
• Create documentation for software created
• Utilize source debuggers and write or modify client software
• Produce results effectively and within the deadlines set

• Proven experience as a PHP developer in a competitive environment
• Expert of Laravel
• Strong knowledge of PHP coding and web-based applications
• Good understanding of website integration and software creation
• Excellent verbal and written communication skills
• Able to follow clear instructions according to client demands
• Strong analytical and problem-solving skills
• Creative ability to produce effective solutions to client problems
• Good team player that is enthusiastic about delivering results
• Able to work seated in front of a computer screen for long hours at a time

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge

• Directly impact revenue generation
• Advise patients about the service through structured way.
• Understand patients profile & problems to explain the benefits 
• Hand holding the patients throughout their journey