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Locations

Pune

Experience

3 - 8 years

Salary

INR 5L - 10L

Skills

international sales
global sales
Inside sales
demand generation
AM-Sales
Business Development
Sales
Account Managememt

Job description

About Company: At Screen Magic Mobile Media Pvt. Ltd., we endeavor to create innovative ideas and solutions within the Enterprise Mobile Communication niche. Passionate about offering our customers a convenient way to reduce costs, increase operational efficiency and help them delight their consumers. Our flagship product, SMS Magic, is the most recommended and rated #1 enterprise texting application on Salesforce.com platform, the global leader in On-Demand CRM space. We are one of the top ISV partners of Salesforce.com in the APAC region. And have proven value across various industries; lead nurturing, loyalty programs, emergency alerts, event reminders, flash sales, price alerts, time-sensitive status updates, etc. With headquarters in Pune, India and presence in Nevada, US, we have successfully catered to over 700 customers across the globe, under the astute leadership of IITB alumnus. A growing team of 50+ professionals forms the backbone for seamless SMS integration and real-time support to all our global customers. Company Link : : http://www.screen-magic.com/ Position: Account Management-APAC / US Location : Pune Job Description for Account Manager Key Objectives: Improve customer satisfaction and reduce customer churn through innovative customer engagement strategies Increase revenue and LTV of existing customers by implementing various account management, up-selling and cross-selling strategies Requirements: Proven sales abilities Experienced in selling Software, preferably in SaaS model Experienced in selling software products to international customers Inside sales experience of executing sales remotely using combination of telephonic, email and marketing automation strategies Ability to engagement with customers through high quality email communication that reflects empathy, solutoin oriented, customer centric approach Ability to engage with customers from multiple geographies with diverse accents using high quality verbal communication skills Good listening and problem solving skills Job Description: Strategic Account Planning Build annual account management strategies with the help of Head of Customer Success Team Prepare quarterly revenue achievement plans based on the defined targets Prepare quarterly client enagement plan and review existing set of activites Determine innovative customer engagement strategies by researching marketing automation, analytics tools Position new/ updated solution offerings to the customers and generate product improvement/ value addition data points Lead sales bid process including determining client requirements, customizing solutions, estimating commercials, developing win strategy etc. and involving Head Customer Success as required Customer Development and Retention Execute customer development and retention strategies in managing strategic accounts for assigned area Develop client relations and manage assigned strategic accounts on an ongoing basis by: Serving as a single point of contact for all commercial and operational issues Maintaining regular connect with customer and seeking feedback on a regular basis ​Renewing contracts in a timely manner as per defined standards and policies with support from Procurement Maintain and update account plan with new opportunities, retention initiatives etc. Track and monitor account performance, service increase/decrease, referencability, growth potential, and other account management metrices Generate customer references, endorsements through various channels like product reviews on public forums, customer videos, endorsement emails etc. Sales Management & Reporting Achieve quarterly revenue targets from existing customers Identifying and executing selling opportunities Managing price increase process and ensuring recovery Provide inputs to Head of Customer Success on target allocation/ assignment where required Participate in periodic sales reviews to provide a view to Head Customer Success on account performance, highlight issues, discuss resolution options and seek decisions on key issues Record sales data by leveraging appropriate tool/platform and prepare sales metrics/ reports for assigned area (where required) for review Cross-functional responsibilities Coordinating with the sales team in understanding customer use cases, customer requirements and terms of initial engagement Coordinating with the product team in ensuring latest version releases and communicating recuring client requirements that can enhance product functionality Close coordination with Service Delivery team to ensure quality of services as per defined standards Work closely with Technical Support team to ensure resolution of customer queries to their satisfaction Coordinating with Finance team over commercials and renewal requirements Coordinating with Marketing team in building consulting collateral like best practises, analytical reports that can be shared with customers for improving their business performance Develop and execute contracts with support from Procurement and Legal teams Other Responsibilities Comply with standard sales processes (e.g. lead, account, opportunity creation on saleforce.com) Gather and understand client requirements and design and create reports by analyzing and data mining from various internal data bases Logical approach to problems and have ability to solve complex problems with minimum supervision Maintain quality and on time delivery of agreed deliverables Sales Pipeline & Revenue performance analyses on a weekly basis Do Competitor and market trends analysis on a monthly basis Please Note: US Timings will be from 05:00 PM to 02:00 AM

About the company

Simple, Easy to Use Salesforce Texting App! Install and configure SMS Magic using simple drag drop interfaces and get going with texting instantly. More..

Founded

2008

Type

Product

Size

51-250 employees

Stage

Bootstrapped
view more

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