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50+ Customer Success Jobs in India

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Equip

at Equip

1 video
Aishwarya Lohi
Posted by Aishwarya Lohi
Bengaluru (Bangalore)
1 - 5 yrs
₹8L - ₹13L / yr
Customer Relationship Management (CRM)
Customer Success

Vitals

  • Salary: Rs 8 lpa to Rs 13 lpa
  • The actual amount will depend on (i) skill (as demonstrated in the assessment, assignment and interview), and (ii) experience
  • 100% cash
  • No ESOPs to begin with. ESOPs may be offered after 1 year, based on performance
  • Location: Our office in Sanjaynagar, Bangalore.


When is this Role a good fit for you?


  • You like interacting with prospects and customers
  • You are familiar with B2B SaaS tools, and are convinced that they help people get more efficient at their jobs
  • You like to sell, and want to sell by delighting the customer with a great product experience


Day-To-Day Responsibilities


  • You handle Equip's live chat. Users may be: (i) recruiters looking to use us, asking us questions and requesting demos; and (ii) recruiters who are already using us, with doubts about the product
  • If a prospect requests an online demo, you schedule one and give them a ~20 min demo of the product
  • You help the marketing team gain insights into user acquisition and which channels seem to be working
  • Via your user interactions, you inform the product team on how the product needs to improve


Important


Being available on live chat is extremely critical to our business. We have customers from around the globe and we respond in minutes. The more readily we are available on live chat, the better we can serve our customers. (If you sent Swiggy a chat message and they took 6 hours to reply, would you be OK with it?)

So, this role will require a high degree of availability on chat: early morning, late night, weekends, etc. Apply for this role only if you are not looking for a 10-7 type job. You won't be the only person on chat, and if you aren't available, someone else from the team will reply. But, bear in mind that we are hiring for this role specifically because we want one dedicated person for chat.


Skills


Required

  • Excellent English Communication (oral/written)
  • Attention to Detail
  • Customer Empathy (we win if the user wins)


Good-to-have

  • Prior Customer-facing Experience with a B2B SaaS product
  • CRM tools like Hubspot
  • Marketing Experience with Google Ads, LinkedIn Posts, etc


Hiring Process


You can find the process detailed here: https://whimsical.com/customer-success-JiwzonArsegy6MbGXqhrB5

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MTAP Technologies
Trisha Karmakar
Posted by Trisha Karmakar
Navi Mumbai, Mumbai
3 - 6 yrs
₹5L - ₹10L / yr
Customer Success

Roles & Responsibilities: 

  • Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners 
  • Act as single point contact for all client queries. 
  • Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. 
  • Managing the entire show of Account Management and supporting clients.
  • Owning the long term as well as the short-term growth strategy of the account(s).
  • Participate in internal planning activities to develop schedules and align resources for projects and support activities. 
  • Showcasing a consulting mindset by acting as a solution provider rather than an order taker. 
  • Find opportunities to bring in automation/orchestration in order to enhance client service experience. 
  • Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. 
  • Understand client needs and address within defined TAT 


Knowledge & Experience: 

  • Bachelor's degree and demonstrated prior Account/Service Management experience.
  • Information Technology experience 
  • Strong written and oral communication skills. 
  • Strong Microsoft Office skills (Excel, PowerPoint ) 
  • Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment 
  • Understand technical risks and supportability parameters 
  • Strong decision-making skills. 
  • The ability to analyse, think innovatively, adapt and drive new best practices.
  • The ability to farm the account through relationship management.


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Astra Security

at Astra Security

1 video
3 recruiters
Human Resources
Posted by Human Resources
Remote only
1 - 3 yrs
₹7L - ₹10L / yr
Customer onboarding
NPS
Renewals
Customer Retention
SaaS
+5 more

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.


Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 


We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.


Role Overview: 

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform. 

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.  


Roles & Responsibilities: 

  • Ensuring a smooth customer on-boarding
  • Championing product adoption
  • Maintaining high NPS
  • Ensuring renewals of the accounts assigned to you
  • Understanding customer requirements and translating them into deliverables.
  • You will be attending to customer emails and phone calls on a daily basis
  • You will be looking after stakeholder management between various teams and customers.
  • Experience working with brand image and promoting value through customer experience
  • Building a rapport with the customers
  • You will be up-selling and cross-selling complementary Astra products
  • You will be ensuring timely delivery by communicating across teams
  • Diligently maintain customer success platform


Requirements for this role:

  • 1-3 years of experience in customer success
  • Excellent written and verbal communication skills
  • Technical knowledge required to work in a cyber security organization’s customer-facing role
  • Ability to build rapport with the stakeholders
  • Willingness to work in a remote setup


Benefits of joining the Astra Squad:

  • Embrace the cosy remote work lifestyle.
  • Feel the startup adrenaline pumping through your veins.
  • Revel in our open, growth-centric ambiance; it's like a digital playground.
  • Dive deep into the captivating world of cybersecurity.
  • And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.


Read more
HighLevel Inc.

at HighLevel Inc.

1 video
31 recruiters
Sheena Mirg
Posted by Sheena Mirg
Remote only
2 - 8 yrs
Best in industry
Customer Success
Implementation
Onboarding
Integration

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 60,000 customers, we need people like YOU to help us grow and scale even further in the coming years.


We currently have 600+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.


Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home! At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com.


Who You Are: 

As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company. 


What You Will Be Doing:

  • Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
  • Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery. 
  • Design, create and manage applications, and software integration/migration deployments. 
  • Implementation services are delivered within scope or manage any changes in project scope, identify potential issues and collaborate with leadership when needed, to develop contingency plans.
  • Working with other departments and personnel to ensure information on customer needs are communicated.
  • Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
  • Assist in Educational webinars, workshops, and more.
  • Staying up to date with product features and releases. 
  • Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. 
  • Updates customer journey playbooks. 
  • Demonstrate technical acumen to convert plans into workable solutions.
  • Communicate a passion for customer success with a team player attitude.
  • Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
  • Conduct analysis of approved customer content and create a transition plan or migration plan.
  •  Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
  • Responsible for driving consulting milestones and achieving the agreed-upon implementation schedule.
  • Provide guidance to customers to address critical and/or outstanding issues impacting the successful Implementation.
  • Actively lead the consulting engagement throughout the implementation.
  • Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
  • Handle basic support requests during the implementation phase.
  • Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
  • Always looking for ways to improve our onboarding delivery.
  • Maintain product knowledge and consistent education.
  • Cross-training with other success functions. 
  • Other duties may be assigned and/or modified as business needs change


What You'll Bring:

  • Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
  • 2-3 years of experience using HighLevel or other similar vertical solutions.
  • Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills. 
  • Ability to handle multiple tasks in a fast-paced environment.
  • Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
  • Strong understanding and proficiency in software solutions and professional service offerings.
  • 2+ years of customer consulting work experience preferred.
  • 2+ years of marketing experience is a plus!
  • Strong verbal and written communication skills.
  • IT technical skills and platform integrations.
  • Experience in managing a diverse group and training each according to company standards.
  • Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
  • Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
  • Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
  • Strong analytical and organizational skills with superior attention to detail.
  • Ability to produce high-quality documents, SOP’s and customer journey Playbooks. 
  • Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability to advance technically.


This role is 100% remote for residents of India.


EEO Statement:


At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!


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Gurugram
0 - 3 yrs
₹2L - ₹3L / yr
blended process
chat process
Customer Support
Customer Relationship Management (CRM)
Customer Service
+1 more
  • Excellent verbal & written communication skills.
  • Manage Email Process- Payment, Refunds, Cancellation etc.
  • Responsible to provide timely & effective resolutions to customers through emails, chat, etc.
  • Knowledge of payments and fintech would be plus
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ORAI Robotics Pvt Ltd
Promotics Web Solutions SBI Square, 2nd floor Nadra Complex Bhopal
0 - 1 yrs
₹5000 - ₹10000 / mo
Customer Success
Customer Relationship Management (CRM)
Customer Satisfaction
Teamwork

REQUIREMENTS: • Candidate must possess excellent Customer Service and Customer Support Skills. • Must have excellent Communication skills, both written and verbal. • Strong Analytical skills to understand customer feedback and provide solutions. • Must have a strong commitment to Customer Satisfaction. • Should have knowledge about basic AI tools. • Bachelor’s degree in business administration, Marketing, Communications, or any related field is required. • Prior customer service experience is a plus. • Proficiency in Microsoft Office and CRM software preferred. Page 2 of 2 KEY RESPONSIBILITIES: ● Respond to customer queries and customers’ concerns. ● Provide support for data collection to enable Recovery of the account for end user. ● Maintain a deep understanding of client process and policies. ● Reproduce customer issues and escalate product bugs. ● Provide excellent customer service to our customers. ● You should be responsible for exhibiting capacity for critical thinking and analysis. ● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.  

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StarApps Studio

at StarApps Studio

2 candid answers
4 products
Shreya Pillai
Posted by Shreya Pillai
Pune
2 - 3 yrs
₹5L - ₹10L / yr
Customer Support
HTML/CSS
Technical support
Customer Success
English Proficiency
+3 more

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.


This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.


We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.


The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.


Please note that the night shift will be scheduled between 6 pm and 3 am.


What you'll be doing:

  • Engage with customers, understand their needs, advise them, and solve their problems.
  • Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
  • Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
  • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
  • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

  • Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
  • Outstanding written & spoken communication skills.
  • Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
  • Strong time-management and prioritization skills to work with multiple customers.
  • Good Understanding of web technologies like HTML & CSS.

Desired Skills & Experience

  • Bachelor’s Degree Computer Science Related
  • Minimum 2 years of experience in a night shift customer support role
  • Strong problem-solving skills
  • Organized and reliable self-starter who can work independently

What we offer:

  • We care about you; therefore, you'll be offered a competitive salary.
  • We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
  • Flexible holiday policy to help you plan your vacations better.
  • Performance-based rewards and incentives


For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio


This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Read more
StarApps Studio

at StarApps Studio

2 candid answers
4 products
Shreya Pillai
Posted by Shreya Pillai
Pune
1 - 3 yrs
₹5L - ₹10L / yr
Customer Support
HTML/CSS
Customer Service
English Proficiency
Content Writing
+3 more

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.


This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.


We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.



What you'll be doing:

  • Engage with customers, understand their needs, advise them, and solve their problems.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
  • Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
  • Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
  • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

  • Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
  • Outstanding written & spoken communication skills.
  • Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
  • Strong time-management and prioritization skills to work with multiple customers.
  • Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

  • Bachelor’s Degree Computer Science Related
  • Minimum 2 years of experience in a customer support role
  • Strong problem-solving skills
  • Organized and reliable self-starter who can work independently

What we offer:

  • We care about you; therefore, you'll be offered a competitive salary.
  • We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
  • Flexible holiday policy to help you plan your vacations better.
  • Performance-based rewards and incentives.


For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio


This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Read more
Kolkata
1 - 4 yrs
₹1.8L - ₹2.8L / yr
Sales
Telesales
Customer Success

**Hiring for International BPO Sales Executive for Inbound Process**

Must have experience in sales for at least 1 yr in any International Outbound BPO

Process - Travel Sales (US Shift)

Role: Need to handle inbound calls related to Flight booking, car rentals, hotel booking from US customers and convert those calls into sales


Location: Ecospace Business Park (Kolkata)

Salary - upto 25k plus Incentives upto 1 'lac


**Looking for immediate Joiner**

**Ready to work in Night Shift**

**Must have exp in US Sales Process**


Interested one can connect Uzma



Read more
Mumbai
2 - 5 yrs
₹3L - ₹4.5L / yr
Customer Service
Customer Support
Customer Success

About us:  

 

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 



Customer Experience Executive

Location: Santacruz, Mumbai


Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.


Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

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Aurelium India Private Limited
Bengaluru (Bangalore)
0 - 2 yrs
₹4L - ₹6L / yr
Communication Skills
Problem solving
Customer Service
Customer Support
Customer Success
+1 more

About Us:

PyjamaHR is the world's Best FREE applicant tracking system (ATS) and recruitment software. It transforms the recruitment process by reducing the effort and the time taken for each task in the hiring lifecycle. We have raised a funding round from some of the best investors globally and are looking forward to scaling rapidly. Join us to be a part of the journey!


Key Responsibilities:

  • Own overall relationships with new and old customers, which includes giving training to new customers on the product, managing on-boarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Maintain and develop customer success strategies and best practices.
  • Communicate effectively with both internal and external senior-level management to understand customer needs and complaints in detail, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics and data as directed.
  • Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
  • Effectively maintaining client relationships with timely follow-ups, and collecting regular feedback.


Required Skills:

  • 0-1 year of experience is preferred
  • Available in Bangalore
  • Must have excellent verbal and written communication skills in English and excelled verbal skills in Hindi
  • Technical curiosity or experience, willingness to learn new things
  • Quick learner and adaptable


Benefits/Perks:


PyjamaHR offers an array of benefits including competitive salaries, equity options, free food and beverages, and weekly team outings!


Location: Bangalore (Koramangala – 8th Block)

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Mumbai
2 - 5 yrs
₹3L - ₹5L / yr
Customer Service
Customer Support
Customer Success

Customer Experience Executive


Location: Santacruz, Mumbai



Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems


Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO


Note - Candidates must be flexible for 6 days and rotational shifts

Read more
Bizup
Suparn Goel
Posted by Suparn Goel
Remote only
1 - 2 yrs
₹3.6L - ₹6L / yr
cold call
Inside Sales
Customer Success
Customer Support

About the role

  • Calling is an integral part of Bizup’s interaction with its users. Candidates are expected to create conversations with app users and sellers on the platform. 
  • Calls users who have opened and used our app to understand their needs and solve them using Bizup. Candidate needs to be his ‘friend’ who will help the user buy in wholesale better using Bizup.
  • Onboard sellers in target wholesale markets and maintain relationship with them so they create interesting content on the platform.


What we are looking for

  • Min. 1+ yr of customer calling experience for a sales process. Preference to candidates who have worked in fashion / apparel category or worked with e-commerce companies such as Udaan, Indiamart, TradeIndia etc. Or worked with fintech selling products such as loan, insurance etc. on call
  • Candidates who can have conversations and engage the other person on call will be preferred over candidates who can just reading out a script given and fill data in an excel.


About the company

Bizup is an early stage startup, driven by the vision to empower the 60 Mn small businesses (SMEs) in India with technology. We are building first of its kind short video app for B2B (business to business) transactions – think of it like Tiktok for businesses. Aim is to build India’s largest network of business users, with the plan to onboard 2 Mn+ users in next 12 months, largely from Tier 2+ cities. Founders are IIT/IIM/ISB alumni, with leadership experience at McKinsey, Paytm, Tata. If you are someone looking to join in the 0 to 1 journey of building a rocketship, in a huge opportunity area, then reach out to us!



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HighLevel Inc.

at HighLevel Inc.

1 video
31 recruiters
Shahabaj Pattan Khan
Posted by Shahabaj Pattan Khan
Remote only
1 - 3 yrs
Best in industry
Customer Success
Onboarding
Implementation
Technical support
Account Management

About Us:


Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.


Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 500+ professionals operates across 15 nations.


About Role:


We are seeking a White Label Mobile App Account Specialist to join our team. In this role, you will be responsible for managing our White Label app deployments, setting up and maintaining clients Apple and Google Play store accounts, ensuring timely updates and maintaining a healthy relationship with these clients


Responsibilities:


  • Own the whitelabel customer relationship for the lifetime of the customer
  • Monitor new sale events and work with the customers to complete all prerequisites before initial deployment
  • Proceed to initial deployment which includes
  • Setting up access on apple / google accounts
  • Setting up listing specifics
  • Creating multiple security keys and putting them in the right systems in a secure and professional manner
  • Provide exceptional IT support to end-users, troubleshooting and resolving technical issues during onboarding
  • Work closely with developers, testers, and product owners to ensure smooth and efficient deployment of new app versions
  • Get user feedback, and take appropriate actions to ensure user satisfaction
  • Stay up-to-date with the latest app store guidelines and policies, and ensure compliance with them
  • Provide regular reports on version updates and user feedback to the management team


Requirements:

  • Bachelor's degree in computer science or a related field
  • Experience with using multiple dashboards specifically for deployment on both iOS and Android platforms
  • Strong proficiency with using MacOS and good task management and multitasking skills
  • Strong ability to troubleshoot and resolve technical issues related to mobile app on the basis of support documentation
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced and dynamic environment
  • Strong attention to detail and problem-solving skills
  • Proficient in data entry and coordination of data across multiple data management systems.
  • Proficient in managing Google Sheets
  • Proven ability to work independently as well as in a team


If you have a passion for exceptional IT support, and building and maintaining meaningful and productive relationships with customers, we encourage you to apply for this exciting opportunity as a White Label Mobile App Account Specialist.


Interested candidates should be ok with Rotational Shifts.


This role is 100% remote for residents of India.


EEO Statement:


At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!

Read more
Sumtracker Software

at Sumtracker Software

1 video
1 recruiter
Ankit Goyal
Posted by Ankit Goyal
Remote only
2 - 5 yrs
₹12L - ₹15L / yr
Customer Success
Software documentation
Onboarding
Customer Support

Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc

CTC: 12 to 15 LPA*

Experience: 3+ years

Location: Remote

Work timings: Flexible. Based on overlaps with US timezone.

*The offered CTC will depend on your interview performance and past experience


🤩 So, what is Sumtracker?


Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.


📄 The role & what we are looking for


Responsibilities:

  • Develop in depth understanding of how Sumtracker works
  • Take full ownership of Customer Success and Support
  • Work in flexible timings to give support to clients in US timezone
  • Give online demos and take customer support calls
  • Reply to customer support tickets
  • Create help documentation and help videos
  • Send client communication regularly
  • Improve customer onboarding
  • Take client follow ups and reviews
  • Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation

Must Haves

  • You have 3+ years of professional experience working in Customer success team in a SaaS company
  • You are well versed with Customer ticketing softwares
  • Have great communication skills
  • You are open to learning new stuff (super important).
  • You are humble, kind, and are open to feedback (super duper important).


Why should you join us?

  • Attractive salary with annual performance based increments
  • 100% remote company
  • You get to take on a pivotal role in taking your work profile to the next level
  • Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
  • Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
  • Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.


🙋‍♀️ Team, culture and perks


Here are some of our core values to give you a sense of who we are as a team:

  • You should be ready to work in small teams.
  • We like to take ownership of our work and expect the same from our team members.
  • We’re super transparent. We all know what everyone’s working on and how’s the company doing.
  • You can directly share and receive feedback with the founders at any time.
  • You’ll get the freedom to work 100% remote
  • We organise yearly get together for the team offsite

 

🤙 What’s the interview process like?


Yes, we do have a process, and it’s simple.

Step 1: Fill a form with relevant questions for the profile

Step 2: Complete a task to judge your skills

Step 3: Interview round and Reference check

Step 4: Another task round to to judge your skills

Step 5: Job Offer (contingent on the above steps).


Welcome to the Sumtracker team!

So, think we’re a good fit? Then let’s roll.

Read more
Mumbai
2 - 5 yrs
₹2.4L - ₹4.2L / yr
Customer Service
Customer Relationship Management (CRM)
Customer Support
Customer Success
Customer Retention

Position – Customer Service Executive (Chat/Email Process)

 

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!


Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 


Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Read more
AI match startup
Agency job
via Qrata by Blessy Fernandes
Gurugram
1 - 2 yrs
₹2L - ₹6L / yr
Customer Service
Customer Support
Customer Success
Customer Retention
Business Process Outsourcing (BPO)
+4 more

Looking for candidates with Excellent communication skills from good BPO firms and product start ups. In the initial phase, the candidate will play matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback. As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.


Requirements:

  • Outstanding communication, Empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs.
  • Exceptional organizational and time-management skills to manage multiple clients simultaneously.
  • A high bar on excellence.
  • Working knowledge of Excel.
  • High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions.
  • Bachelor's degree in psychology, sociology, or a related field is preferred, but not required.
  • Relevant work experience in client management/customer care of 1-2 years is valued.
Read more
Karnival
Vinutha Shekhar
Posted by Vinutha Shekhar
Gurugram
1 - 3 yrs
₹4L - ₹6L / yr
Customer Success
SaaS
Client Management
Onboarding

Karnival is expanding the team! You wanna be a part?


Who are we?

Karnival is a dedicated team of passionate individuals, We are an innovative focused - rapidly growing organization, working in Retail Technology, Customer Experience and Martech space empowering 100 + clients across USA, India, UAE,GCC, Europe & LATAM providing cutting-edge solutions to E-commerce, Physical Retailers, and D2C brands.


We are looking for smart customer support professionals with prior experience in Technical support for enterprise-grade products. This position is Ideal for someone who has a customer-first attitude and knows how to ask the right questions to identify underlying problems faced by customers. This role will test your skill of getting things done by involving relevant people across functions and resolving the issue as a team.


Our Customer Success team guides and works closely with global clients from across the industries. Your role here is not limited to addressing the queries but also to forming a relationship of trust with the Clients, foreseeing issues and creating an expert-level solution with the most agility.


We are looking for someone who has : 


  • Mandatory 1+ years of customer-facing role in SaaS environment.
  • Ability to forge a strong relationship with the clients and to maintain rapport.
  • Ability to articulate technical aspects of our product to even the non-technical people.
  • Passionate about technology & advocate for Innovations.
  • Strong Time Management and client management skills.
  • Excellent communication/ presentation skills.
  • Diligent in documentation & notes-taking.




Responsibilities : 


  1. Identifying and reporting issues/bugs in products and translate them into problems by identifying the root cause wherever possible 
  2. Align with the Tech team on feasibility checks for any product requirements according to the client's needs.
  3. Testing of the new products, gathering feedback from customers, and sharing the same with the involved stakeholders for continuous improvement.
  4. Proactively involved in Customer portfolio management to understand/tap upselling and cross-selling opportunities.
  5. Involve in product demonstration by working along with the sales team for lead conversion.
  6. Smooth onboarding of the clients into the system by providing all forms of Implementation & technical support needed.
  7. Create a knowledge base by preparing high-quality and interactive User Instructions, FAQs and other repositories to help customers
  8. Timely upgradation / Revision of  Documents /Instruction Manuals to meet the applicable standards to enhance our Knowledge base portal.
  9. Identify expansion opportunities for Sales to drive account growth.


Incase of interest write back with your CV to vinutha.s karnival.com

Read more
Burgundy Hospitality pvt ltd
Mumbai, Bengaluru (Bangalore)
2 - 5 yrs
₹1.5L - ₹3.5L / yr
Customer Service
Customer Success
Sales
Retail
Effective communication

About Us -


Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 


Position – Customer Service Executive

 

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values. 


Duties & Responsibilities 

  • Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions  
  • Replenishing retail shelves as per store requirement  
  • Managing store visual merchandising and managing customer billing and gift-wrapping 
  • Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations  
  • Maintaining a safe and healthy work environment  
  • Following the cleaning and hygiene guidelines set by the store 

 

Candidate Qualifications & Skill Requirements 


  • Candidate should ideally have 2- 3 years of experience in the similar profile
  • Graduate in any stream. Hotel Management qualification/ course will be an added advantage
  • Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
  • Good written and verbal communication skills
  • Ability to work well under pressure
  • Flexible and works well with a team
  • Ability to multitask


Reporting Manager: Store Manager

Read more
Career Forge

at Career Forge

2 candid answers
Mohammad Faiz
Posted by Mohammad Faiz
Jaipur, Rajasthan
0 - 1 yrs
₹2L - ₹3L / yr
Customer Relationship Management (CRM)
Customer Service
Customer Support
Customer Success

Customer Care Executive


Location: Jaipur.

Job Type: Full-Time

Experience Level: Entry Level (Freshers)


Responsibilities:

  • Provide exceptional customer support via phone, email, or chat.
  • Assist customers with inquiries, product information, and issue resolution.
  • Maintain accurate and detailed customer records.
  • Ensure customer satisfaction through effective communication and problem-solving.
  • Adhere to company policies and procedures.


Qualifications:

  • High school diploma or equivalent.
  • Strong communication skills (written and verbal).
  • Excellent interpersonal skills.
  • Willingness to learn and adapt in a fast-paced environment.


Benefits:

  • 14 Days Accomondataion.
Read more
Abmiro

at Abmiro

3 recruiters
Mithil Shah
Posted by Mithil Shah
Remote, Pune
0 - 3 yrs
₹1.2L - ₹1.8L / yr
Customer Success
Customer Support
Customer Service
Technical support
Communication Skills
+1 more

Job Description


This is a remote position.


About the Company:


Abmiro, a fast growing Software-as-a-Service(SaaS) based product company HQ in Pune, India is looking for senior tech roles for its product Postree. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.


We are building a product that is going to be used by thousands of businesses and help them overcome their real world problems. We are taking you on an entrepreneurial journey with a vibrant team and a massive market opportunity. If this excites you, then this is an opportunity you should not miss.


Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support to our vast international customer base. he/she must be able to provide support via phone, web, email, chat, and other channels as needed.


Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues, complaints and queries reported and see those problems through to resolution.

 

If you love to explore CRM platforms and wish to have regular interaction and dialog with our customers across the globe, we are looking for you!

 

We are having our best year yet here in 2022 and looking for talented people who want to make a real difference.



Requirements


Responsibilities and Duties:

  1. Manage growing support teams
  2. Manage inbound calls, chats, ticketing system and emails.
  3. Taking ownership of tickets, acknowledging them for confirmation to the customer.
  4. Guide Customers with technical or non-technical problems
  5. Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
  6. Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
  7. Good written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
  8. Commitment to documenting knowledge in the form of knowledge base tech notes and articles
  9. Act as a liaison between the delivery team, customers and vendors.
  10. Proactively work on building process improvements to enhance the customer experience.

 

Technical Knowledge and Skills:


  1. BE degree in Information Technology, Computer Science, BCA, BCS or similar
  2. Work experience in technical support, IT support, or as a technical engineer is a plus
  3. Aptitude for problem-solving
  4. Excellent client-facing/customer service skills
  5. Excellent written and verbal communication skills
  6. Ability to focus and follow-through to the resolution of issues
  7. Ability to diffuse tension and work the issue at hand

Basic knowledge of MySQL, Shell Scripts, etc is a plus


Benefits


What We Provide -

  1.  Opportunity to improve & learn new things.
  2.  Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
  3.  Hell lot of stuff to innovate and learn at the same time
  4.  Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.
  5.  Company benefits including Provident Funds, Insurance, personal growth opportunities, technology growth opportunities etc.

 

 

Location: Pune (Remote)

PS: We're a small team, and your impact is going to be huge!

Read more
Saffron Tech

at Saffron Tech

1 recruiter
Akanksha Gupta
Posted by Akanksha Gupta
Delhi
0 - 0.6 yrs
₹1L - ₹1.5L / yr
Communication Skills
Sales
Marketing
Customer Service
Know your customer
+1 more

Sales Intern Responsibilities:

  • Working closely with the manager or assigned staff member, and completing all allocated tasks.
  • Conducting desktop research, or gathering information through surveys or by speaking to clients and staff.
  • Attending and participating in meetings, workshops, events, and exhibitions.
  • Liaising with clients, vendors, and suppliers on behalf of the company's managers.
  • Updating documents and sales records.
  • Reviewing sales performance against sales targets.
  • Observing and carrying out sales processes.
  • Identifying potential weaknesses and offering improvement suggestions.
  • Assisting managers with negotiations.
  • Keeping a log of everything learned and delivering presentations to staff and other stakeholders.


Sales Intern Requirements:


  • High school diploma or similar.
  • Degree in marketing, business or similar may be required.
  • Driver's license may be required.
  • Strong self-motivation.
  • Ability to work alone or as part of a team.
  • Proficiency in a foreign language would be advantageous.
  • Ability to cope with rejection.
  • Ability to remain calm in fast-paced environments.
  • Superb interpersonal skills.
  • A professional appearance.


Read more
Loop AI

at Loop AI

2 candid answers
Vinod P
Posted by Vinod P
Remote only
1 - 5 yrs
₹20L - ₹25L / yr
Customer Success
Presales
SaaS
Product Strategy
Technical support
+2 more

About the role


In Loop, we work in super small teams, in very high velocity.


You will be part of such a team, and work day to day with all the team at Loop, plus the founders.


As a generalist, you can wear many hats, and will function across business units.

  • Customer Success: You'll work directly with customers, and make sure that we are building what users want
  • Sales: Speak with customers directly, in a pre-sale fashion. Maintain communications and optimise our CRM
  • Must-haves: Engineering Background is a plus.

Must haves.

  • Must have done this before, or be willing to learn fast.
  • Must be fast. We operate at 200mph, and so do you. -Must be relentless. We never stop, so you are even faster than us. -Must have customer driven. We think customers first and so should you. -Must be driven and go above and beyond. -Must be able to explain and communicate clearly. -Must be prepared to challenge us and disagree. We are thinking and acting as a team. -Must be able to work autonomously. -Must want to work hard. -Last but not least, you are genuinely a nice person.


Big plus You are a founder before


Founders


The team is made of Staff engineers, Senior Managers with a combined 25+ years of experience in Google, Uber, Flipkart and ShareChat.


Sundar is an IITM CS Graduate. Previously, he built Traffic Models, Driver positioning algos that power ETAs for Uber, led teams that built the RecSys for Moj(Indian equivalent of TikTok with >100M users), and represented India in ACM ICPC World Finals.


Anand is a Bits Pilani CS Graduate. Previously he has worn hats including building the first supply chain management of Flipkart in 2012 and being in the first 100 eng, running a FinTech startup for 1.5 years, managing large teams eng at Uber and building the pickup experience for Uber.


Vinod is a Bits Pilani EE Graduate. Previously he was a senior manager at Google managing data science,analytics and operations functions for products across several verticals like assitant,search, trust.

Read more
Pratilipi

at Pratilipi

5 recruiters
Shoaib Ahmed
Posted by Shoaib Ahmed
Remote only
0 - 5 yrs
₹2L - ₹2.5L / yr
Translation
Microsoft Office
Content Writing
Content Management System (CMS)
MS-Office
+5 more

Content Operations Specialist 


Location: Work from home

Type: Primarily contract based 

Nature of work: Full-time.



As a Content Operations Specialist at Pratilipi Marathi, you will closely work with our Content Operations lead and other language owners to ensure delighting millions of readers via content curation. You will be the one who gets to decide which content list goes on our App and Website homepage. You will run writing competitions for thousands of authors. You will focus on the health and hygiene of your language by filtering content from the backend. You will get to decide which content goes into our social media. 


In short - you will own a content funnel in Pratilipi Marathi. We are looking for extraordinarily creative and logical personalities to create great experiences for our authors and build great reading experiences for our readers. 


What we are looking for in a person:


You must be passionate about stories and literature. Strong and commendable verbal and written communication skills in both Marathi and English are a MUST. You are hungry for growth and learning. You should be super organized, take ownership of each initiative, and have a curious mindset to learn new tools and techniques. Proficiency in Microsoft Office and G Suite is required, as is the ability to prioritize tasks and frequently multitask. You must have a deep love for Pratilipi, aspire to work with authors and make a positive impact in the language literature world.


What you’ll be doing:

  • You will be closely working with our Content Operations team and take end-to-end ownership of Writing competitions in your language. You will work on ideas around writing competitions, You will create and translate drafts, rules, and value systems around competitions. You will be in charge of competition results and rewards mechanisms. 
  • You will understand user funnels and take up focused initiatives to scale event participation and published content numbers. 
  • You will do regular content sanity checks based on necessary metrics and choose the best content for the Pratilipi Premium section.
  • You will do awesome vibrant translations of articles whenever required, by fully understanding the content needs.
  • You will choose which story goes in front of readers on our Facebook channel. You will select creatives to engage readers in each story. 
  • You will be an admin of our large social media page and group, where you will approve daily published content and establish communication and customer success. 
  • You will be working on the health and hygiene of the platform by removing pirated content, hate speech, and explicit content. 
  • You will read all event content and curate the highest quality event results based on necessary metrics and what is best suited for the Pratilipi community.
  • You will reply to user queries over email and help them with any kind of issues related to Pratilipi events. 
  • You will be responsible for assisting in the day-to-day content needs of our product managers in order to run different experiments. Your content would go to millions of readers each day. 

What we offer:

  • Work opportunity in a high-growth start-up environment. Be a part of something big, exciting, and meaningful.
  • Learn new skills, take on challenging tasks, grow as an individual, and grow within the organization.
  • Career development in Content operations, Linguist, Content Management, Community operations, Content writing, or similar fields. 
  • Dynamic, creative, and collaborative work environment. Supportive leadership.
  • Flexible work hours and better work-life balance
  • Work from Anywhere
  • Salary 20-25k per month. 

Interview process:

  • We won’t look for an experience.
  • We would take interviews over a few phone calls and Zoom. 
  • Expect one or two assignments once you clear the first round of interviews.


Read more
HighLevel Inc.

at HighLevel Inc.

1 video
31 recruiters
Pritinanda Panda
Posted by Pritinanda Panda
Remote only
2 - 6 yrs
Best in industry
Customer Support
Tech Support
Customer Success

Who We Are:


HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and fast growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want to learn more?


Check out our website:


www.gohighlevel.com


Who You Are:


You are searching for an opportunity to impact the experience of SaaS customers at the very start of their customer journey. Providing them with world class engagement the moment they start their trial of the HighLevel platform. Your creative and strategic problem solving skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business. Our results based atmosphere will give you the autonomy to work independently on some projects and collaborate with various departments on others. Our prospective customers will look to you as a subject matter expert on how the HighLevel platform fits into their business strategy and to make them successful. Tie it all together with an all hands on deck attitude and excellent communication skills and this is the job for you.


This role is 100% remote.


What You’ll Do:


● Engage and nurture new customer relationships.


● Align solutions to the customer’s goals, needs and objectives.


● Develop strong rapport with a pipeline of new business customers through inbound customer engagement.


● Leverage all top of funnel customer demographic information to craft a relevant customer centric demonstration of the HighLevel platform that drives maximum trial conversion.


● Learn, understand, and be able to articulate the Value Proposition of the HighLevel platform to impact conversion to trial metrics.


● Conduct consultative trial engagements for HighLevel’s sales process via phone, SMS, email, and ticketed support driving them to the best trial for their business.


● Collaborate with customers, cross-functional teams, and subject matter experts to identify compelling solutions.


● Work efficiently in a team setting on projects to successful completion.


● Exercise judgment in developing and implementing methods and techniques to obtain desired results following industry best practices.


● Deliver right-sized technology solutions/services within the allocated budget.


● Provide technical support to customers, if needed.


● Develop technical documentation in order to optimize demo environments.


● Support business development and marketing initiatives by meeting with customers and prospective customers, attending industry events, and giving presentations.


● Complete other duties as required/assigned.



What You’ll Bring:


● Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred.


● 2-4 Years of previous customer service experience in a relevant capacity, preferably in Customer Success or Tech Support.


● A strong technical aptitude to help our users succeed with the HighLevel software.


● Experience working with and or ability to learn the use of various CRM Systems.


● Working Knowledge of the following applications is strongly preferred. Google Suite, Zoom, Facebook, Instagram, LinkedIn and other social media.


● Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO.


● Demonstrated experience to learn quickly and apply new technologies to solve problems.


● Ability to develop and maintain deep knowledge of customers, data, business, and markets.


● Demonstrated ability to communicate well with colleagues and customers, both written and oral.


● Ability to pass a pre-employment background check.


EEO Statement:


At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Read more
Bengaluru (Bangalore)
1 - 2 yrs
₹15L - ₹20L / yr
Customer Success
Spanish
Customer Retention

About the company we are hiring for


Here, we are passionate about helping vacation rental owners and managers


grow their business. Backed by Bessemer Venture Partners, we have grown to the global


leader of short term rental revenue management systems that drive revenue growth. We


attribute our success to our belief that the people are the most important part of a


business, and our commitment to being a fantastic place to work.


It's with that in mind that it is looking to add a Customer Success Associate (Spanish


Speaking) to our growing team. We’ve recently built out a new pooled service offering for


our SMB segment and you will be a key asset in developing and executing the strategy. This


is an exciting opportunity for someone with a solid grasp of customer success processes


who’s looking to take their expertise and leverage it in a hybrid model of pooled service and


dedicated service! You’ll serve as the go-to resource for other team members. Retaining


customers ensures it can maintain its foothold as the market leader in the industry


and execute on our aggressive growth plans.


Before reading further...


It is passionate about diversity and cultivating our team’s potential. If you’re hungry


for a good opportunity, but don't meet every point in this job description, please apply


anyway!


As our Customer Success Associate, you'll be responsible for:


● Securing annual subscription renewals and upsell opportunities


● Driving customer adoption, retention, and satisfaction for assigned book of


accounts


● Monitoring and reporting on the health and risk of assigned accounts ●


Managing approximately 150-200 accounts at a time


● Analyzing customer performance data and making recommendations to ensure


revenue growth


● Providing thoughtful, empathetic, and personalized email communication postimplementation


● Supporting our internal Customer Success team by fulfilling partner requests in a timely


manner


● Assisting partners in solving technical and strategy related issues ● Providing best


practices and proactive outreach to partners to ensure they are on their journey to


success


● Maintaining a deep understanding of suite of products ● Working with crossfunctional teams to drive better collaboration and customer experience


● Being the voice of the customer back to our Product organization, communicate


trending customer feedback and ideas


So what kind of person are we looking for in this role? The person who will be


successful in this role will be:


● Curious: By nature, you have a knack for learning the ins-and-outs of software


●Going: You love going above and for teammates and customers


●Detail Oriented: You have a unique ability to proactively identify and address all


customer concerns and colleague needs with thoroughness and precision.


●Empathetic: You provide thoughtful communication which is the foundation of


strong relationships.


●Outgoing: You are enthusiastic and confident in your ability to quickly connect


with new people


Now that we've told you what the job looks like, here are the qualifications we're


looking for in a candidate:


● Willing and able to work in the CEST Time Zone


● 1-2 years of relevant customer success/support experience in a SaaS environment ●


Strong communication skills - you have experience explaining technical concepts to


customers in a professional and thoughtful manner


● Experience being customer centric - you have the ability to understand customer


pain points and genuine desire to help our customers resolve issues ● Experience


working with software or the ability to learn a wide variety of tools ● Fluent in


Spanish

Read more
Anar

at Anar

2 recruiters
Simran (Anar Interns Hiring Team)
Posted by Simran (Anar Interns Hiring Team)
Jogeshwari East, Mumbai
1 - 3 yrs
₹1.8L - ₹3L / yr
Customer Relationship Management (CRM)
Customer Success
Google Docs
Customer Service
Logistics management

About the job -

We are looking for an Order fulfillment & Support Specialist, where you will ensure smooth and efficient transactions for our buyers and sellers. You will assist users throughout the process, from initial queries to order delivery, resolving disputes, and facilitating payment releases. With a focus on logistics, you will coordinate with shipping partners, track shipments, and provide regular updates to buyers and sellers. You will also be responsible for providing regular updates to buyers and sellers, addressing their queries, and maintaining accurate records of all transaction-related activities.


Your typical day at Anar -

1. Serve as the primary point of contact for buyers and suppliers, ensuring smooth deals.

2. Assist users with their queries and concerns, ensuring their satisfaction and resolving disputes.

3. Take charge of logistics, coordinating shipments and tracking progress for timely delivery.

4. Communicate proactively to keep buyers and sellers in the loop with regular updates, addressing their questions and concerns.

5. Develop a strong understanding of the product and business to enhance the customer experience.

6. Follow up with customers to ensure satisfaction.

7. Maintain accurate records of all transactions, interactions, and important information.


Need to Succeed! -

1. Proficiency in Google documents, Google sheets and Google meet

2. Intermediate or more in Hindi and English

3. Drive to meet daily deal targets

4. A working laptop

5. Preference to candidates with 6 to 36 months of experience talking to people and addressing their queries


Take the next step in your career with us and be part of an exciting journey!


Contract Period: 6–12 months

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Wittypen

at Wittypen

1 video
2 recruiters
Anshul Motwani
Posted by Anshul Motwani
Pune
1 - 3 yrs
₹4L - ₹8L / yr
Client Servicing
Customer Success
Client Management
Account Management
Sales
+1 more

We’re hiring a Client Servicing Executive to join our sales team to help WittyPen scale its B2B customers belonging to multiple sectors including SaaS, finance, healthcare, lifestyle and edtech. The ideal candidate should be located in Pune or eager to relocate and hold 1+ years of experience in  Client Servicing Marketing Agencies or B2B sales in SaaS or IT Businesses.

WittyPen is a platform that helps hundreds of businesses get quality content from freelance writers across the world. We are building features and products to help businesses scale their content creation seamlessly, and also let content writers earn well from wherever they are in the world. 


About the role

As a Client Servicing Executive, you will be working as a part of our sales team to increase and expand business from our customers in multiple sectors, including software, finance, healthcare, edtech, and lifestyle. You will be responsible for the complete onboarding and account management process - from project kickoff and dispute handling to upselling.

Your responsibilities will include:

  • Helping customers get on board and maintaining regular relationships
  • Measuring sales numbers and reaching targeted revenues with given accounts
  • Working with the Operations team to ensure quality deliverables
  • Mapping accounts to expand relationships

About You

As a Client Servicing Executive at WittyPen, you are expected to possess at least 1 year of experience working in sales or client service with B2B software or tech companies. Additionally, you should have excellent communication skills and knowledge about project management tools, CRM, and reporting. 

Below are the skills/requirements which would make you a good fit for this job:

  • Hustler who loves customer success
  • MBA is preferred.
  • At least 1+ years of experience in B2B selling in Technology, SaaS, or Marketing Agencies
  • Excellent English communication skills - spoken and written
  • Ability to manage and use CRM
  • Understanding of Inbound or Inside sales approach
  • Understanding of B2B sales approach
  • Capability of relationship management
  • Understanding of Content marketing will be a plus
  • Skilled and forecasting revenues and reaching goals
  • Expert at using MSOffice tools


Benefits and work life

This full-time position and you can choose your own work hours between 10am-8pm. You will be expected to work out of our office in Pune, India, and be available to attend physical meetings with current and potential clients. 

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Loop AI

at Loop AI

2 candid answers
Vinod P
Posted by Vinod P
Remote only
2 - 5 yrs
₹18L - ₹24L / yr
SaaS
Customer Success
Customer Retention
Onboarding

ABOUT Loop AI:


LoopAI is a fast-growing early stage startup led by VCs, executives and repeat entrepreneurs who are building the US's first "Delivery Intelligence Platform" a smart operator to manage your 3P Delivery Business. Loop AI's platform provides instant visibility all the operational metrics and helps structure your finances, accounting using AI. LoopAI's customers are seeing 10X ROI from the engagements. We are working with some of the large brands in the US on track to manage 0.5$B payouts.


LoopAI has grown 3x month on month for the past 4 months, counting more than 5000 Locations by end of the year. Including 2 of the world's top-10 virtual brands, 2 of the top-10 CPA firms in the US.


We process a Million Orders every month and store TerraBytes of data to build our intelligence platform


SUMMARY :


LoopAI is looking for a talented Customer Success Manager with a focus on RESTAURANTS who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Loop's customers. You will drive the continued success of our customers while helping to build a world-class Customer Success function. You will engage with accounts managing customers' needs ensuring product adoption and revenue retention.


A successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of managing a diverse set of customers while helping to build customer success programs in a SaaS startup company.


If you are looking to grow your career in AI based products Loop is the exact location you are looking for


RESPONSIBILITIES :


- Own onboarding, nurturing, retention, up-selling and ongoing success for all customers


- Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources


- Engage actively in client discussions to position the value of our solution


- Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap


REQUIREMENTS:


- Deep understanding of the Customer Success function


- Incredible precision, attention to detail, and organization skills


- 3+ years of customer success experience


- Demonstrated experience in presenting complex data in understandable ways to address customers business questions


- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly


- Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization


- Experience working with cross-functional teams and projects


- Aptitude for being organized with flexibility to deliver results in a fast-paced environment


ADVANTAGES:


Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention.


Experience with Restaurants is required


WHY JOIN Loop AI?


Join a rocketship! We are pioneers of a new market that we are creating


- Take a central and critical role at Placer.ai


- Work with, and learn from, top-notch talent


- Competitive salary


- Excellent benefits


- Fully remote

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Bengaluru (Bangalore), Mumbai
3 - 4 yrs
₹10L - ₹11L / yr
Client Servicing
Customer Relationship Management (CRM)
Client Management
Customer Success

About Company - 


They run a Programmatic-first, Full Funnel Growth Marketing Platform for Digital Marketers and Media Agencies globally.


We combine Machine Learning with Human Intelligence to discover unique audience insights and optimize results across the marketing funnel.


We leverage the power of programmatic media to help brands expand their targeted reach, and deliver non-linear growth by optimizing the marketing funnel for brand lift, search lift and incrementality.


Responsibilities-


1. Ability to translate client briefs into specific actionable items for different departments

2. Handling client engagements at the senior level with client team.

3. Articulate brand requirements and communicate the same to the teams internally

4. Handle the operational job requirements.

5. Should be able to minute meetings clearly

6. Follow up with internal teams for job delivery as per time lines committed

7. Should wear the brand hat and be able to disseminate information internally

8. Conduct market research and data to find out need gaps in the product.

9. Keep a track on competition activities.

10. Ensure all financials in terms of job estimation, billing and collection happens on time.

11. Be the brand custodian 


Requirement -


- Strong Experience in Client servicing and customer success


- Required skills - program management, presentation/communication, number crunching.


- Experience - 3-4 years in the digital media industry


- Not looking for folks with experience outside of the digital media industry


- Someone who have worked with solution providers or publishers managing clients

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Monarch Tractors India
Hyderabad
5 - 10 yrs
₹5L - ₹15L / yr
Customer Success
Customer Support
Customer Relationship Management (CRM)
Customer Retention
Zendesk
+1 more

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.


Responsibilities:

  • Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
  • Set performance goals for the team and ensure that they are met or exceeded.
  • Define and implement a scalable support model to accommodate growth and changing customer needs.
  • Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
  • Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
  • Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
  • Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
  • Train and coach agents on effective communication and problem-solving techniques to improve their performance.
  • Build and maintain strong relationships with customers to ensure loyalty and retention.
  • Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
  • Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.


Qualifications:

  • Bachelor's degree in business, management, or a related field.
  • Minimum of 5 years of experience in customer support or related fields.
  • Experience building and managing a team of agents in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
  • Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Knowledge of Agriculture Products and Farming is a plus.
  • Knowledge of the Monarch product line or similar technical field is a plus.
  • Flexibility to work in different time zones.



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Mumbai, Navi Mumbai
9 - 16 yrs
₹20L - ₹35L / yr
Key account management
Customer Success
BFSI
Communication Skills
Effective communication
+3 more

We are currently looking for highly skilled and established Key account manager/ Customer Success Specialists, for a deep IP technology platform company.


Responsibilities


Develop new business through existing accounts by understanding the customer's business, identify and explore commercial opportunities with the accounts.

Build an incremental sales pipeline for financial services solutions.

Be a thought leader in the rapidly evolving and disruptive space of BFSI.

Regularly liaising with existing clients to identify new business opportunities.

Prepare plans, encompassing sales and pricing activities, to maximize opportunities and value for both parties.

Remain knowledgeable of market and industry trends, competitors, and leading customer strategies.

Understand and clearly articulate CRMNEXT value proposition.

For this role you must have:


Experience in handling large enterprise accounts in domestic and international geographies

Experience of selling enterprise business applications to large banks

Experience in deepening client engagements and developing uncontested market space.

Critical thinking and strong decision-making abilities

Experience in devising Strategic Plans to expand sales and sales forecasting

Solution oriented and problem-solving skills Experience of proposal preparation, contract discussion and negotiation


You will have a dual role of a technology and business expert and help make decisions that will impact the business.

Excellent verbal and written communication skills

Prior experience of Customer facing role.

Good experience into CRM Sales/ Business development.

Strong expertise and passion for the banking and financial services vertical.


Qualifications

BE/BTech/ MSc IT/ MCA - With 60% throughout the academics.

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Voiceoc

at Voiceoc

1 video
1 recruiter
Kush Aggarwal
Posted by Kush Aggarwal
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
2 - 3 yrs
₹7L - ₹10L / yr
Customer Success
upselling
Customer Retention

About Voiceoc

Voiceoc is a Delhi based Startup that is established with an aim to help healthcare companies globally offer unprecedented & personalized experience to their patients by bringing their services on WhatsApp using our very own Hybrid Intelligent System (HIS), which is a contextual combination of artificial & human intelligence.


Today, Voiceoc is trusted by leading healthcare companies of India & GCC including Max Healthcare, SRL, Aster Healthcare etc. and prominent investors of India & USA.

 

Responsibilities Include (but not limited to):

We are looking for a candidate who has 2-3 years of experience working in a B2B SAAS company as a ‘Client Success Associate’. The responsibilities include:

  • Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
  • Assist & train Clients to use the system to its full extent and help them to resolve their support queries
  • Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
  • Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
  • Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  • Carrying out periodic health checks to avoid churn
  • Keeping Clients updated on new features, and new products they might find useful
  • Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
  • Upselling and cross-selling through review of Clients’ progress


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FinTech SaaS Firm
Agency job
via Jobdost by Sathish Kumar
Bengaluru (Bangalore)
4 - 6 yrs
₹10L - ₹16L / yr
Customer Success
SaaS
Vendor Management
Hubspot
Postman

Responsibilities :

  • Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
  • Provide product training to enable the customers to realize the potential of Empuls.
  • Identify product usage gaps and provide actionable solutions to the customers.
  • Build value-based relationships with customers and create Xoxoday champions.
  • Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
  • Drive desired customer outcomes through a consultative approach.
  • Identify opportunities for upselling and cross-selling along with the Account Managers.
  • Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
  • Work with the marketing team to execute customer surveys, case studies, etc.
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives.
  • Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.

Requirements:

  • Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
  • Hands-on with tools like Pendo, HubSpot, Postman etc.
  • Should be open to aligning with the different time zones based on business requirements.
  • Showcases exemplary written and verbal communication skills to work with Global Customers.
  • Has worked directly with Customers in the Americas or European region.
  • Has an exceptional ability to communicate and foster positive business relationships.
  • Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
  • Managed customers across different segments in the past and knows how to manage them differently.
  • Exhibits a true passion for customers and for Customer Success.

What can you look for?

This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.


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Classplus

at Classplus

1 video
4 recruiters
Peoples Office
Posted by Peoples Office
Noida
1 - 1 yrs
Best in industry
Vietnamese
Customer Success
Customer Relationship Management (CRM)
Customer Retention

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities


You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

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Remote only
3 - 9 yrs
₹8L - ₹25L / yr
Customer Success
Customer Support
Customer Retention
Customer Acquisition
chat process
Responsibilities
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs

Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills
Read more
Sulekha.com

at Sulekha.com

2 recruiters
Sreeja Menon
Posted by Sreeja Menon
Chennai
1 - 4 yrs
₹4L - ₹6L / yr
Customer Success
upsell
crossselling

Executive – Customer Success (for a leading SaaS Product)

About Sulekha.com

Sulekha is one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization platform that generates qualified, parameterized leads to local service SMBs every day in 40 cities. Sulekha’s unique, scalable digital platform, stapled to an expanding digital-mobile-local opportunity, has positioned it to serve in 24,000+ location-categories for purchase-oriented users (24+ M user needs p.a.) and growth-oriented businesses (2+ M active local businesses).

About Pro-Manage

Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a Sulekha brand initiative.

Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more.

Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.

Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.

Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.

Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

Job Description & Expectations

We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. This portfolio will be managed by the Pro-Manage SME product of Sulekha.

 

 

Pro-Manage Boost operations

a. Profile Enrichment of existing and new customers of Sulekha who want to enhance their presence in Google, Bing, Facebook and others as we add on, by working on their profile content.

b. Deliver on KYC and 8 vectors of digital presence that include posts, photos, videos directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product

c. Email, Phone call and WhatsApp engagement with customers to obtain content and optimize the Google listings & on other platforms.

d. Closely work with cross functional teams including central design team, central keyword research team and marketing teams to deliver value.

e. Pro-mange Dashboard Training supporting the customer to understand the dashboard.

f. Performance Management for the customers, analyzing the profile performance sharing the reports and insights with the customers and recommend changes to enhance the profile.

Education, Professional and Personal Attributes

· B.Tech/BE/B.Sc. graduation is preferred

· Excellent communication skills, with good knowledge in Hindi and 1 regional language. This is mandatory to help with category expertise

· Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred

· Min. 1 year of experience in digital marketing including interacting with customers will be preferred

· Should possess an innate love of data and ability to see new patterns that impact business

· Positive, initiative driven and passionate about digital marketing

· Result oriented, entrepreneurial, and self-motivated

· Ambitious and flexible

Other aspects

· Reporting to Pro-Manage SME vertical lead

· Must be based out of Chennai with no travel involved

· All days are working from office – no WFH envisaged as of now

What Pro-Manager Offers You

· Opportunity to develop cutting-edge digital SaaS business development expertise

· Develop competence in marketing, product development, customer success and technology

· Highly entrepreneurial and aspirational work environment that inspires and challenges

· Collaborative and fun work environment

· Learning and development program to help you develop skills

· Well-define career path and progression tracking

· Progressive, nurturing and respectful work culture

· Attractive compensation plus incentives

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xoxoday

at xoxoday

2 recruiters
Agency job
via Jobdost by Sathish Kumar
Bengaluru (Bangalore)
5 - 8 yrs
₹25L - ₹30L / yr
Customer Success
Employee Engagement
HR analytics
Management consulting
rewards and recognition
+1 more

About The Role:

Xoxoday is looking for an HR tech consultant who has deep expertise in Rewards & recognition, employee engagement, and employee surveys. A good candidate will possess a strong understanding of Employee Engagement strategy, and an appreciation for the business impact that well-structured programs centered around motivation, feedback, alignment, and collaboration can deliver to teams and businesses. You should bring hands-on experience in consulting in these subjects for at least 5 years for global organizations. 

This role requires you to help our clients to put best practices in employee engagement, rewards & recognition and employee surveys. The role ll also require you to build thought leadership in these subject through different content formats.  

Key Responsibilities:

  • Develop relationships as a subject matter expert, consultant and business advisor for our customers for employee engagement, RnR & workplace culture.
  • Develop and deliver compelling, highly narrative and engaging business case materials and presentations to senior HR and business audiences.
  • Work directly with customers to help them make informed decisions, craft change management plans, and achieve their people strategy goals using our employee engagement product Empuls.
  • Partner closely with the customer success, account management & product teams to ensure customers are receiving a seamless consulting experience. 
  • Educate Customer Success, Sales, Marketing, and Product teams about best practices and well researched material in RnR, employee engagement & employee experience domain.
  • Develop content (such as best practices guides, employee rewards & recognition playbooks, employee survey frameworks, people analytics etc) to educate customers and internal teams.

Qualifications Required:

  • Experience working in the employee engagement, Rewards & recognition, employee experience, workplace culture, employee benefits consulting domain.
  • Ability to have strong opinions that are weakly held and flexible to change based on new learning and situations.
  • Excellent communication and relationship building skills.
  • Deep curiosity about various business models, and motivation to solve customer problems through the use of technology.
  • Bachelor's degree required. MBA / MS preferred.
  • Experience managing multiple projects simultaneously and autonomously in a fast-paced, high-growth environment
  • 5+ years of HRTech or HR consulting experience

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

About Xoxoday

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Read more
xoxoday

at xoxoday

2 recruiters
Agency job
via Jobdost by Sathish Kumar
Bengaluru (Bangalore)
8 - 12 yrs
₹40L - ₹50L / yr
Project Management
Human Resource Management System (HRMS)
Customer Success
HR analytics
Sales Enablement
+3 more

What is the role?

Xoxoday is looking for an AVP of Empuls product. Empuls is an employee engagement SaaS platform focussed on USA & EMEA markets. The Empuls product is going through a 10X to 100X growth journey and we are looking for a seasoned product professional who has experience of taking products from 10X to 100X growth journeys. This role ll report to the CTO of the Empuls product. 

As an AVP Product you will be responsible for the product roadmap, product metrics, feature details, designs and GTM, . This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, driving this through development teams, and getting the go-to-market for various product features.

To read more about the kind of qualities we are looking for in this role, please check this link -https://a16z.com/2012/06/15/good-product-managerbad-product-manager/"> https://a16z.com/2012/06/15/good-product-managerbad-product-manager/

Key Responsibilities

  • Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, RICE metrics and go to market. 
  • Solve customer problems and build functional, technical, and design specifications for the solution.
  • Map the user journey for various customer profiles - simplify and bring more structure and clarity to problem statements which translate into product solutions. 
  • Have strong systems thinking - understanding the impact of process/technology decisions and trade-offs in order to achieve the best possible outcomes to solve the problem.
  • Holistic approach covering all aspects including edge cases and future possibilities.
  • Abreast with the latest Innovations happening in the Employee Experience, Employee Benefits & Workplace culture domain. Experience in the HR Tech industry will be important in this role. 
  • Help define the value proposition of the product for the sales team and work closely with the sales-marketing team for GTM and SaaS revenues.

What are we looking for?

  • An enthusiastic individual with 8+ years of product management function in a product or SaaS company.
  • Have experience in leading product management of fast-growing products (or) major modules of fast large products (or) been an entrepreneur in the past.
  • Strong desire to disrupt, re-invent, and optimize existing processes to build next-generation Enterprise solutions.
  • We'll look forward to the technical skills required for a product role along with the soft skills required to manage multiple stakeholder roles.
  • Candidates should have strong experience in problem solving, UI/UX, analytics, team management, customer success & sales enablement. 
  • Candidates from HR Tech, rewards, and employee benefits experience will be preferred.
  • Candidates from IIM, IIT, NIT, BITS, NSIT, and other premier engineering colleges will be preferred.
  • Experience in managing onboarding, customer success, and support functions preferred.

What can you look for?

Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a competitive salary and a whole load of benefits to make your stay enjoyable with Xoxoday.

Whom will you work with?

You will closely work with technology, design, sales and customer care teams. You will report to the CTO of Empuls. You will provide constant updates to the stakeholders of the product.

About Xoxoday

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 3500 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 400+ strong team with four global offices in Bangalore, San Francisco, Dublin, Singapore, Dubai.

Way forward‍

We look forward to connecting with you. Once we review your resume, the next step will be a discovery call followed by detailed interview rounds. There will be three rounds of interviews. We will prefer candidates who are located in Bangalore and ready to work in hybrid work arrangements (partly in office, partly WFH). 

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Bengaluru (Bangalore)
2 - 7 yrs
₹2L - ₹8L / yr
Product demonstration
Customer Success
SaaS
product training

Hello,

 

Greetings for the day !!!

 

Tridat Technologies is hiring "Customer Success Associate" for one of the Bangalore based Data Science Product Company !!!

 

Position: Customer Success Associate

 

Why Work with Us:

· Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.

· Shape-Up your career by working with young and supportive teams and peers!

· Innovation and Creativity is all that matters!

· Experience and understand the various aspects of the video marketing industry.

· Friendly Policies, good competitive salaries, team outings and what not!

 

Job Description:

  • We’re looking for extremely proactive people with a learning and adaptive attitude, who possess a distinctive ability to initiate and hold conversations with our customers/clients.
  • This role is a part of our Customer Success Team which is focused on providing the best product experience to the organisation customers.
  • You will be responsible for supporting users via email, chat & phone to help them resolve any issues they encounter with our platform.
  •  

Job Responsibilities:

· Having a proactive customer support approach

· Testing product features as assigned

· Build & strengthen customer relationships

· Manage incoming chats, emails and handle appropriate follow-up calls and emails

· Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction

· Demonstrate the value of the platform to our customers every day by providing amazing customer support

· Maintain existing customer success metrics and data as directed

 

Job Requirements:

· Excellence at Googling stuff and spoken English

· Ability to meet deadlines and decent depth of thought process

· Capable of operating without much supervision while still producing results

· Not being camera shy and great presentation skills

· Motivation to pursue customer success as a career

· Understanding the basics of customer support such as treating customers with respect, empathy, and understanding

· Technical understanding and ability to troubleshoot and resolve technical problems

 

Experience: 2+ years

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Reliance Brands Ltd.
Nazim Kapadia
Posted by Nazim Kapadia
Mumbai, Navi Mumbai, Delhi, Gurugram, Noida, Chandigarh, Surat, Pune, Ahmedabad, Chennai, Kochi (Cochin), Bhopal, Indore, Patna, Kolkata, Lucknow
0 - 3 yrs
₹1L - ₹2L / yr
Customer Service
Retail
Know your customer
Customer Success
Sales
+2 more

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

 

Job Title: Fun Consultant

Grade: A1

Role:

  • Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
  • Believes and lives the attitude of “Sheer customer delight” – go beyond
  • To efficiently adhere to all “company procedures and policies.”
  • To work with the team to achieve award winning “customer service.”

Key Responsibilities:

  • Contribute to achieve store KPIs.
  • Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
  • Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

  • Superior understanding of Indian retailing and global trends.
  • Good communication and interpersonal skills - understand customer needs
  • Good at relationship building - conversion to sales
  • Ability to follow brand and store guidelines
  • Good operations experience – receiving stock, inventory keeping, cash handling etc.
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Simform

at Simform

1 video
2 recruiters
Satendra Chauhan
Posted by Satendra Chauhan
Ahmednagar
8 - 13 yrs
₹10L - ₹15L / yr
Customer Success
Customer Relationship Management (CRM)
Relationship building
Client Management
Client Servicing

We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests. 

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value. 

 

 

Customer Success Manager Responsibilities: 

  • Develop and manage client relationships. 
  • Develop and manage relationships with the project team/internal team. 
  • Analyze customer data to improve customer experience. 
  • Act as a liaison between the customer and the delivery team  
  • Identify, troubleshoot and proactively solve customer problems  
  • Create positive relationships with customers to turn them into brand advocates  
  • Responsible for growing customer accounts by identifying new opportunities in existing accounts.  
  • Meet with customers on a regular basis  
  • Manage billing disputes and upgrade/downgrade requests  
  • Provide feedback to the Delivery team on how customers challenges  
  • Ensure all contractual obligations are kept up to date, including payment terms. 
  • Minimize customer churn. 

 

Customer Success Manager Requirements: 

  • Highly organized and able to multi-task. 
  • Self-driven and proactive nature. 
  • Excellent communication and interpersonal skills. 
  • Demonstrate leadership qualities. 
  • Ability to identify and manage risks 
  • Deep understanding of technology 
  • Knowledge of customer success processes. 
  • Experience in document creation. 
  • Patient and active listener. 
  • Passion for service. 
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Remote only
1 - 3 yrs
₹3L - ₹3.6L / yr
Communication Skills
Customer Service
Customer Support
Customer Success
Corporate Communications
+9 more

Primary Customer Facing Responsibilities:


  • Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
  • Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
  • Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.


Key Responsibilities:


Case Analysis and Critical Thinking:

  • Develop comprehensive knowledge of client products and the ticketing system.
  • Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

  • Provide accurate information and solutions for client software products or services.
  • Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

  • Ensure customer satisfaction by following up and updating customer status before case closure.


Client and Operational Responsibilities:


  • Coordinate with team leads and managers for guidance on escalated cases.
  • Record detailed events and problem resolutions in system logs.
  • Forward customer feedback and suggestions to the appropriate internal team.
  • Suggest improvements to processes and knowledge resources.
  • Participate actively in team meetings and maintain effective communication with internal teams.
  • Report to client leads and managers as required.


Requirements:


  • Experience in help desk, software product support, and customer service.
  • Tech-savvy with knowledge of computer operating systems, software, and hardware.
  • Excellent written and verbal communication skills in English.
  • Degree in a relevant field preferred.
  • Proficient with Microsoft Office, Google Sheets, and other business software.
  • Own a desktop/laptop with a stable internet connection.
  • Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.


Additional Information:


  • This is a fully remote position with a 5-day work week.
  • Requires approximately 9 hours of work per weekday.
  • Compensation is competitive and billed hourly.
  • Opportunity for long-term growth and additional responsibilities within the organization.


Our Commitment:


We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.


Benefits:


  • Work-from-home flexibility.
  • Career advancement opportunities and professional development support.
  • Supportive and collaborative team environment.


Application and Selection Process:


Initial Application:


  • Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.


Written Assessment:


  • Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.


Virtual Interview:


  • Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.


Onboarding and Training:


  • Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.


About Inevolution


Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.


We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.


Company Web : https://inevolution.in/

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LogiNext

at LogiNext

1 video
7 recruiters
Rakhi Daga
Posted by Rakhi Daga
Mumbai
1 - 3 yrs
Best in industry
SaaS
Operations
Communication Skills
Escalation management
Incident management
+4 more

Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk0szpm?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk0szpm?source=

LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the customers. Using automated delivery automation and dispatch for increased efficiency, route optimization to avoid local traffic hassles, live tracking of resources for operative responsiveness, and delivery validation for complete transparency, LogiNext helps companies process same-day and even two-hour deliveries.

LogiNext has more than 200 enterprise clients including many satisfied retail and e-commerce players in North America, Middle-East, South and Southeast Asia. It has also been heralded by multiple platforms as being one of the fastest growing SaaS companies in the world.

The true growth hackers, who paved the way for this success are the people working exceptionally hard and adding value to our organization. Our brand ambassadors - that's how we address our people, bring unique values, discipline, and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!


About the Role:

LogiNext is looking for an experienced and dedicated client operations professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where LogiNext products can be put to best use helping clients achieve visionary objectives.

You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the technology operations throughout the client’s journey with LogiNext and deliver ideas and solutions to clients to enhance their customer’s experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.


Responsibilities

Ensuring smooth implementation, execution of projects and immediate support to users of product Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product Maintaining the data sanctity on CRM and keeping all the stakeholders updated Single-handed responsibility of NPS, product adoption, change management and certification of users Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently

Requirements

Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field 0-2 years of experience in client operations with working knowledge of enterprise SaaS products Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards Hands on experience with MS Office (especially PowerPoint, Word and Excel) Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus Willingness to travel around 100% of the time within the city and between cities Team

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PathoGenie

at PathoGenie

1 recruiter
Kunal Bhatt
Posted by Kunal Bhatt
Mumbai
0 - 2 yrs
₹1.5L - ₹2.5L / yr
Communication Skills
Microsoft Excel
Multitasking
Customer Relationship Management (CRM)
Customer Success
+1 more

Qualification: Doesn’t matter. Skills and experience do.

 

Objectives of this Role

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Daily and Monthly Responsibilities

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members
  • Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
  • Work with the sales and marketing team to drill customer references and develop case studies

Requisites

  • 0-3 years of experience in communications, marketing, sales, account management, or customer success
  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Readiness to travel to client location as and when required
  •  

Work location:

Candidates must be based out of Mumbai. Work from office @ WeWork Malad.

 

Salary:

We highly value talent and experience. Competitive salary or better.

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IoTRL Connect Pvt Ltd

at IoTRL Connect Pvt Ltd

2 recruiters
Roopa Sukumaran
Posted by Roopa Sukumaran
Remote, Mumbai, Hyderabad
1 - 2 yrs
₹2L - ₹3L / yr
Customer Success
Customer Retention

Safety Connect is a growing company in the domain of field force and road safety.

We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We’re looking for superior people skills and a positive attitude.

we’re growing and evolving, and if you are flexible then you’ll need to come along for the ride.

 

 

Responsibilities:

  • Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.

  • Manage incoming calls and emails and handle appropriate follow-up calls and emails.

  • Address, resolve and record any customer issues that arise about business growth, billing, and general account satisfaction.

  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.

  • Coordinate and train all new customer starts in an efficient and streamlined way.

  • Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.

  • Work with the sales and marketing team to drill customer references and develop case studies.

 

 

Requirements /Qualifications: 

  • 1-2 years of experience in communications, marketing, sales, account management, or customer success.

  • Multi-tasking skills, strategic planning, and project management skills.

  • Exceptional communication skills (verbal and written). 

  • Analytical and process-oriented mindset.

  • The ability to solve problems & to think quickly on your feet.

  • An eye for detail.

  • Knowledge of SalesForce and project management tools.

  • Event planning experience is a plus.

 

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Concentric AI

at Concentric AI

7 candid answers
1 product
Gopal Agarwal
Posted by Gopal Agarwal
Pune
2 - 10 yrs
₹6L - ₹18L / yr
Data Analytics
Customer Support
Customer Success

 

The role will be part of our customer success team. You will work extensively on large datasets to identify and help remediate data risks for customers from diverse domains, and support them as a trusted security advisor. 


Responsibility 

 

  • Analyse customer data on Concentric Platform, extract relevant insights to identify data risks, develop risk remediation strategies 
  • Prepare and present data risk reports to customers. Handhold them for implementation of the risk remediation strategies 
  • Develop, curate and maintain training datasets for AI models 
  • Label large datasets for supervised learning of AI models 
  • Serve as customer’s trusted data security advisor, providing subject matter expertise, strategic guidance to drive adoption of concentric platform aligned with customer objectives
 Preferred Qualification & Skills 
  • Strong experience on with data analytics. Proven ability to extract relevant insights from big volumes of data to solve specific problems. Eye for detecting trends, anomalies in data. 
  • Experience in developing training datasets for AI models and data labelling for supervised learning of AI models. 
  • Excellent attention to detail 
  • Customer advisory experience preferably in data security domain 
  • Experience on with Excel as data analysis and reporting tool is required. Knowledge of other tools like Python, Kibana, Jira, ppt will be a plus. 
  • Broad knowledge of operationalizing data security, regulations and standards will be an advantage 
  • Excellent communication skills across various formats and mediums. Strong presentation and facilitation skills
  • Use creative problem-solving skills to help customers reach their business goals and maximize the value they are getting from Concentric platform
  • Graduate/Post Graduate in Engineering discipline from premium institute 
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Beyond Enough

at Beyond Enough

3 recruiters
Asha Makwana
Posted by Asha Makwana
Mumbai
0.6 - 1 yrs
₹1.2L - ₹2.4L / yr
Customer Support
Customer Service
Customer Success

Looking for Guest Management Team: (Immediate Joinee Required)


Ideal candidate will be an enthusiast, with a right approach to learn and grow.


Primary KRA:
a) Support & Guidance to our Guests via Calls | Chats | Email
b) Lead Management – CRM (for sale closures)
c) Competition Analysis, New Campaigns & Site updates
d) Data & Trend Analysis
Mandatory skills: strong communication and convincing skills, go-getter.


Job Description:
- Manage proper database of leads pipeline & follow-up for closure
- Manage our Chat Platform: real time chats with guests to resolve their queries & drive conversions
- Mail Lead: Outbound calling to the consumers who have shown interest in our services
- Close tracking of competition offers, our site offers and analytics


What we offer: A great learning experience across different business verticals, Very Strong Mentors with about 10-15Yrs of industry  experience, flexible working hours, family working culture, start-up environment.

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Shvasa

at Shvasa

2 recruiters
Sumukh Shetty
Posted by Sumukh Shetty
Bengaluru (Bangalore)
3 - 6 yrs
₹4L - ₹7L / yr
Customer Success
Customer Support
Customer Relationship Management (CRM)
Customer Service

Shvasa is a yoga startup focussed on taking authentic yoga practices from India to the western world.

 

We are a team of internet entrepreneurs who love yoga as much as we love science.

 

Our vision is to lighten thw load of humanity one breath at a time.

 

The real pandemic in the world is stress, anxiety, and procrastination. Yoga has all the tools which if practiced consistently can help you reach your highest potential. Here we bring the best teachers on our platform and give them all the tools necessary to make a practitioner's journey easy and super effective.

 

We are a small team of calm and passionate folks who would want like-minded people, who share the love for yoga and also are the best in their respective specializations, to join our team.



  • Handle the dual role of being the face of the brand to the customers, and the voice of the customer to the company.
  • Handling customer queries related to Shvasa's products, brand, sales, payments and other related topics.
  • Own the Live chat feature and inbound customer calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Create and present reports as required.
  • Provide internal teams with constant feedback to improve products and processes as per valid customer needs.

Key skills required

  • Proven customer support experience or experience as a client service representative
  • Exposure to US customers, with excellent oral and written communication skills in English.
  • Ability to independently handle queries, proactively update one's own knowledge by keeping in touch with other stakeholders.
  • A customer focussed mindset with the sensitivity to handle complex queries and escalations as well.
  • Ability to work in fast paced and high pressure environment
  • Ability to problem solve, multi-task, prioritize, and manage time effectively Note: This is a night shift role.
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StoryXpress

at StoryXpress

2 recruiters
Yash Panchal
Posted by Yash Panchal
Gurugram
1 - 2 yrs
₹2L - ₹5L / yr
Customer Service
Customer Relationship Management (CRM)
SaaS
Hubspot
Technical support
+2 more
StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.

Job Responsibilities:

  • Having a proactive customer support approach
  • Testing product features as assigned
  • Build & strengthen customer relationships
  • Lead scoring and qualification
  • Manage incoming chats, emails and handle appropriate follow-up calls and emails
  • Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
  • Demonstrate the value of the platform to our customers every day by providing amazing customer support
  • Maintain existing customer success metrics and data as directed

Job Requirements:

  • Excellence at Googling stuff and spoken English
  • Ability to meet deadlines and decent depth of thought process
  • Capable of operating without much supervision while still producing results
  • Not being camera shy and great presentation skills
  • Motivation to pursue customer success as a career
  • Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
  • Technical understanding and ability to troubleshoot and resolve technical problems



Note:
 The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.

Brownie Points If - You are great at video presentation and love engaging with customers through videos

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