Zoho Consultant

We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests. 

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value. 

Customer Success Manager Responsibilities: 

• Develop and manage client relationships. 

• Develop and manage relationships with the project team/internal team. 
• Analyze customer data to improve customer experience. 
• Act as a liaison between the customer and the delivery team  
• Identify, troubleshoot and proactively solve customer problems  
• Create positive relationships with customers to turn them into brand advocates  

• Responsible for growing customer accounts by identifying new opportunities in existing accounts.  
• Meet with customers on a regular basis  
• Manage billing disputes and upgrade/downgrade requests  
• Provide feedback to the Delivery team on how customers challenges  
• Ensure all contractual obligations are kept up to date, including payment terms. 

• Minimize customer churn. 

Customer Success Manager Requirements: 

• Highly organized and able to multi-task. 
• Self-driven and proactive nature. 

• Excellent communication and interpersonal skills. 
• Demonstrate leadership qualities. 
• Ability to identify and manage risks 
• Deep understanding of technology 
• Knowledge of customer success processes. 

• Experience in document creation. 
• Patient and active listener. 
• Passion for service. 

Job Title: Entry-Level Sales Representative

Location: Bangalore, India

About Green Tiger:

Green Tiger is a pioneering player in the Electric Vehicle (EV) industry, committed to creating a sustainable future by offering cutting-edge EV solutions.

Job Description:

As an Entry-Level Sales Representative at Green Tiger, you will play a pivotal role in our mission to promote electric mobility. Your responsibilities will include providing test drives at home for potential customers and actively participating in offline events to showcase our innovative EV products. You will be at the forefront of promoting Green Tiger's vision and helping customers transition to a more eco-friendly and sustainable mode of transportation.

Key Responsibilities:

Conduct Home Test Drives:

Schedule and conduct test drives at the homes or preferred locations of potential customers.

Showcase the features and benefits of our EV models, providing an informative and engaging experience.

Participate in Offline Events:

Represent Green Tiger at various offline events, including exhibitions, auto shows, and community gatherings.

Engage with event attendees, answer inquiries, and provide information about our EV products.

Customer Relationship Building:

Establish a strong rapport with potential customers and address their queries and concerns.

Follow up with leads and maintain a database of interested prospects.

Product Knowledge:

Stay updated on the latest developments in the EV industry and thoroughly understand Green Tiger's product lineup.

Articulate the advantages of our EVs, including cost savings, environmental benefits, and cutting-edge technology.

Sales Reporting:

Maintain accurate records of customer interactions and test drives conducted.

Collaborate with the sales team to generate leads and contribute to the overall sales strategy.

Qualifications:

A Bachelor's degree in a relevant field is preferred but not mandatory.

Strong communication and interpersonal skills.

Enthusiasm for clean energy and a sustainable future.

Willingness to learn and adapt to new technologies and industry trends.

Proactive and self-motivated with a passion for sales and customer engagement.

A valid 2-wheeler driver license is mandatory.

Benefits:

Competitive compensation package.

Training and development opportunities to enhance your sales and product knowledge.

Involvement in a pioneering company that is leading the EV revolution.

Opportunities for career growth and advancement within Green Tiger.

If you are excited about promoting green mobility and being a part of our mission at Green Tiger, we encourage you to apply and be a key player in revolutionizing the electric vehicle industry. Join us in shaping a sustainable future with innovative electric mobility solutions.

Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.

Responsibilities :

·  Customer Relationship Management

·   Incident Management. Manage ticket queue and resolve it in timely manner.

·   Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.

·  Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.

·  SLA Management

·  Develop and maintain accurate technical and user documentation.

·  Working with QA to ensure the quality and timing of new release deployments.

Skills/Experience :

·  Strong analytical and problem-solving skills and interest in learning new things will be the key.

·  Excellent interpersonal skills handling internal and external customers

·  About 3 years of professional experience in providing product support in leading BFSI sector organisations

·  Experience in any DB (SQL/noSQL)

·  Testing Exposure will be an added advantage

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Desired Candidate Profile

• 1-2 yrs of experience of working in a tech/software company
• Excellent communication and presentation skills to formulate & articulate technical, financial and value points
• Strong technical skills and capabilities to understand business applications, analytics and platform technologies
• Data-driven with exceptional analytical and problem solving skills
• Strong interpersonal skills to create and maintain customer relationship        

Roles and Responsibilities:

• Review training content and assessments. The review parameters include (but are not limited to) the following:

○ Rewrite the training content wherever necessary to simplify it or to make it more age

appropriate.

○ Create engaging learning activities and provide exercises and activities that enhance

the learning process.

○ Devise modes of assessment, such as tests or quizzes, to measure the effectiveness

of course.

○ Analyze and apply trends and best practices in learning technologies and instructional

design.

○ Suggest instructional enhancements to the content and assessments so the learning

experience is superior.

○ Check if all the training assets follow the instructional guidelines.

○ Work with subject matter experts to identify target audience’s training needs

○ Do a thorough language review.

○ Do a thorough formatting check and fixes.

• Brainstorm with the content developer to storyboard the concepts introduced in a lesson/chapter.
• Create guidelines and templates as and when needed.
• Conduct audits of the live classes to check how the content is getting translated into the actual class experience.
• Give inputs for process improvements.

Skill Set:

1. General:

• In-depth understanding of activity based teaching-learning methods with a strong knowledge of pedagogies to teach 21st Century Skills.
• At least 3-4 years of experience in instructional design and/or content writing.
• Experience in editing documents with an eye for details.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Creative and analytical thinker with strong problem-solving skills.
• Excellent verbal and written communication skills.

○ Must demonstrate the ability to communicate effectively at all levels of the 

organization.

1. Technical:

• Understanding of Object-Oriented concepts.
• Basic understanding of core programming concepts with teaching skills will be an asset.
• Good exposure on-
  • Object-Oriented Programming language(s) (preferably JavaScript/Python)
  • Web Technology (HTML/CSS/JavaScript)- Front End Development
  • Block-Based Coding environment like Code.org or Scratch will be a plus
  • Knowledge of RDBMS (MySQL, Airtable, Firebase etc.) will be an added advantage