Wolken Software - ITIL Specialist

Required/ Desired Skills

• Customer Support, Helpdesk Operations, Incident Management, Hardware Troubleshooting, Basic Networking, Basic Cloud Technology, Basic server
• ITIL Certified Must
• Troubleshooting knowledge on MAC Must
• Excellent verbal and written communication
• Basic service desk operations Must
• Basic Networking Must
• Responsible for end-to-end Hardware troubleshooting
• Basic knowledge about server Technology Must
• Ensuring CSAT
• Knowledge about IT ticketing tool (Any) Must
• Ready to work in flexible working hours including shift duty
• Ready to work from office Must
• Ready to work on weekends
• Tolerant and Soft spoken
• Immediate joiner Preferred
• Fluency on Hindi, English and Marathi language Must
• Through knowledge about Laptop/Desktop building

Primary Responsibilities

• SPOC for all end users
• Adhering all SLA’s
• Adhering all QOS / TAT’s
• Owning all incidents
• End to End Troubleshooting

 

Education: ITIL, Network Certification, Microsoft certified, preferred

   Degree / Diploma in IT, BE IT, BSC IT, BCA, BCS

Senior Service now Developer -Role description

At least 4 years of development experience in ServiceNow

• Experience with Business Rules, Client Scripts, ACLs, UI Policies, Workflows, and SLAs
• Experience in Implementing ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset and Service Catalog), Customer Service module and Performance Analytics
• Experience in developing ServiceNow software solutions using JavaScript, Jelly, HTML, CSS, XML, Web Services SOAP/REST is required
• ServiceNow Experience with Scripted Web Service or Direct Web Services including Rest, SOAP APIs
• Experience with Agile SCRUM and SAFe Methodologies
• Understanding of ITIL Concepts
• Experience with Domain Separation, Service Portal, Multi Provider Single-Sign-on, XML, AJAX, JSON
• Custom UI Changes with usage of Web Technologies such as DOM, HTML changes

 

Other:

• Strong interpersonal skills, able to communicate across a broad spectrum of users.
• Good oral and written skills using English language
• Ability to interpret incomplete and/or ambiguous information
• Ability to map and document technical and business processes
• Proactive team player.

Finding infrastructure challenges interesting.

Optional Skills (Good to have):

• Project management framework foundation certified
• Good understanding of Data models and Data Centric organisations
• ServiceNow Certified System Developer or Administrator

 

Experience level: Minimum 10 years

Job Description:

This role would be leading the DBA teams of multiple experience level DBAs for a mix of – Teradata, Oracle and SQL.

Skill Set:

Minimum 10 years of relevant Database and Datawarehouse experience.

Hands on experience of administrating Teradata.

Leading the performance analysis, capacity planning and supporting the batchops and users with their jobs.

Drive implementation of standards and best practices to optimize database utilization and availability.

Hands on with AWS Cloud infrastructure services such as EC2, S3 and network services.

Proficient in Linux system administration relevant to Teradata management.

 

Teradata Specific (Mandatory)

Manage and Operate 24x7 production as well as development databases to ensure maximum availability of system resources.

Responsible for operational activities of a Database Administrator such as System monitoring, User Management, Space Management, Troubleshooting, and Batch/user support.

Perform DBA related tasks in key areas of Performance Management & Reporting, workload management using TASM.

Manage Production/Development databases in areas like Capacity Planning, Performance Monitoring & Tuning, Strategies Defined for Backup/Recovery Techniques, Space/ User/ Security management along With Problem determination and resolution.

Experience with Teradata Workload management & monitoring and query optimization.

Expertise with system monitoring using viewpoint and logs.

Proficient in analysing the performance and optimizing at different levels.

Ability to create advanced system-level capacity reports as well as root cause analysis.

 

Oracle Specific (Optional)

Database Administration Installation of Oracle software on Unix/Linux platform.

Database Lifecycle Management - Database creation, setup decommissioning.

Database event alert monitoring, space management, user management.

Database upgrades migrations, cloning.

Database backup restore recovery using RMAN.

Setup and maintain High-Availability and Disaster Recovery solutions.

Proficient in Standby and Data Guard technology.

Hands on with the OEM CC.

 

Mandatory Certification:

• Teradata Vantage Certified Administrator

ITIL Foundation

Experience: Minimum 1-2 Years

Location: Noida ( Permanent WFH)

Please find the JD :

• Expertise in ServiceNow Administration & Development
• Thorough understanding of ITIL/ITSM processes.
• Strong understanding of ServiceNow development platform including but not limited to ITSM, CMDB, change management, Problem management, custom development, etc.
• Ability to work on Servicenow enhancement requests in Jira.
• Manages and resolves incidents against ServiceNow applications
• Manages Instance Security, User/Group Access/Access Control Lists
• Performs routine maintenance to include performance monitoring and error identification/ remediation 
• Leads ServiceNow upgrade planning and execution
• Schedules and verifies instance clones
• Manages Update Set creation and migration
• Minimum 1-3 years of experience in ServiceNow configuration and administration.
• Provide Level 2 support on ServiceNow platform for users
• Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, workflow management, orchestration, Cloud provisioning, etc.
• Perform core configuration tasks such as Add users, group, create workflow activities, configure alerts and notifications View, perform instance branding and customization, Monitor health, usage, and overall compliance of the application
• Experience in Platform Upgrades will be an added advantages
• Knowledge of scripting  ( JAVA ) and APIs would be desired

Understanding HTML, JavaScript, AJAX, and third-party controls.

Role Description

• Office 365 Migration Specialist
• Position requires prior Office 365 mailbox migration experience, scheduling migration batches and process management.
• Under the general direction of the customer IT/Security/Okta Teams is responsible for assisting in the planning and support of the migration from multiple on-premises Exchange environments & third party provided Mail services into a single Azure-hosted Office 365 environment.
• Candidates must be flexible to work Monday through Friday

 

Experience and educational requirements

• Bachelors degree/Any equivalent Post Graduation.

 

Experience: 4 to 8 years

Experience & Background

• B-Tech/BCA/MCA
• 0-2 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.
• Exposure on Service Now integration protocols with other application/systems
• Excellent attention to details, ability to multitask, and effective time management skills
• Knowledge of web based development languages; specifically JavaScript, Ajax
• Exposure of ITSM Framework and ITIL
• Good Communication Skills

 

Responsibilities:

• Monitoring our client’s systems and ensuring the SLAs are not breached
• Respond, diagnose, and resolve Azure messaging failures
• Work within a BAU stream to fix bugs and deploy them to production
• Issue analysis and coding fix to address bugs.
• Documentation
• Feature development
• Assisting quality assurance with testing
• Out of hours’ support on a roster basis
• Actively contribute to healthy team culture and share what you learn with the community

Experience Required:

• Azure experience
• Software development experience/exposure
• Azure Integration Service exposure - API Management, Logic Apps etc
• ITIL experience

1. Must be able to build and lead a team and deliver results. 2. Must have good knowledge of technical terminology and be able to read contractual agreements. 3. Must have excellent communication skills- should be a good listener. 4. Must be able to deal with stress. 5. Must have good writing skills. 6. Must be diplomatic and have good problem solving skills. 7. Must have strong interpersonal skills to communicate problems/issues effectively and concisely to different audience to achieve the solution. 8. Must be customer focused. 9. Must have atleast L1/L2 knowledge on IT Infrastructure products- server, storage, networking and basics of laptop, desktop and printers and should have knowledge on atleast one OS, Microsoft or Linux. 10. Must have about 8-10 years of experience in IT services industry.