Endurance International Group is a publicly traded (NASDAQ: EIGI) technology company that helps power small and medium-sized businesses online. Through its proprietary cloud platform, Endurance provides web presence solutions including web hosting, eCommerce, eMarketing and mobile business tools to approximately 4.4 million subscribers around the globe. The company’s world-class family of brands includes Bluehost, HostGator, LogicBoxes, BigRock and ResellerClub, among others. Headquartered in Burlington, Massachusetts, Endurance employs more than 2,700 people across the United States in Utah, Texas, Washington and Arizona and in the United Kingdom, India, Israel and Brazil. It's Asia-Pacific headquarters, based in Mumbai India accounts for over 450 employees.
Experience: 2 -4 years Shift: Rotational (will include UK & US shift) Job Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background
* Very Energetic to mine/dig the requirements, discuss the functionality, features of the product, make recommendations and prepare various documents for the development team. * Help the developers, testers by clearing the functional problems. * Enthusiastic to archive the goals and results. * Flexible to work with various people at flexible timings. * Understand the Startup Environment * Good communication and interpersonal skills * Problem solving skills, critical thinking skills, find alternatives to a problem * Visual modelling, business analysis tools, soft skills, relation building skills, * Knowledge in Spiritual and religious activities. Nice to Have * Certifications such as BABOK, etc * Living near Gachibowli, Hyderabad area for easy commute.
Job Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background
Looking for an experienced Tech Support Engineer to give our customers world-class support with any technical issues or product questions they have. We are looking for someone that is interested and capable of growing into leading a team of support engineers.
We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)
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Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payments. Being a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need.
VPS is working on a new idea. The job of the candidate is to work in an environment and teach fellow colleagues about coding. The job will be based in Navi Mumbai.
About Job- MindTickle believes in hiring for potential and not necessarily for an already proven and exactly matching work experience. We are looking for a self< driven individual with the ability to wear multiple hats – supporting product queries, product development etc. The position will involve overnight working hours (Indian Standard Time). About MindTickle- MindTickle is an Accel portfolio startup with headquarters in the US, and dev center at Pune. MindTickle creates SaaS based gamification products for enterprise learning and engagement that are being used by a rapidly growing list of clients including some of the biggest brand names from the Billion Dollar Club that include SAP, Yahoo!, InMobi, Vodafone, Walmart, MakeMyTrip, Tata & Bajaj, to name a few. MindTickle was founded by top minds from the IITs, Stanford and ISB. MindTickle founders collectively bring over 30 years of deep technology and business experience spread across many successful startups in Silicon Valley and Pune, India.