Technical Support L2- AD & Exchange

at An international MNC specialized into Hardware & Networking

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Mumbai, Navi Mumbai, Pune
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2 - 8 yrs
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₹2L - ₹6L / yr
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Full time
Skills
Active Directory
MS Exchange Server
Troubleshooting
MS Patching
SLA
Microsoft Windows Server
MS-Office
Windows Azure
Hello,

Greetings for the day !!!
 
Tridat Technologies is hiring "Technical Support L2 - AD & Exchange" for one of the leading international MNC specialized into Hardware & Networking based @ Mumbai !!!

Must Have Skills:
MS Patching, Good Communication, DNS, Exchange Server 2010, Window Server, Servers

Experience Level: 2+ Years

External Description
Roles & Responsibility:
  1. Document partner interaction, troubleshooting, and results in a clear and concise manner. Monitor alert dashboards and Maintain Alert and Ticket SLA and ensure their SLO are achieved.
  2. Interact with partners to provide support via phone and ticket system and answer user inquiries regarding the alerts.
  3. Diagnose and troubleshoot issues related to MS Patching, AD, Exchange, Mail Flow Monitoring, and Device Down based on the alerts generated on Windows Servers.
  4. The candidate has to work 24*7 shifts. 
 
Education: Any / Computer science Graduate

External Skills And Expertise
Required Skills
  1. Must have knowledge of Good Communication, Window Server & MS Patching.
  2. Organized, detail-oriented, and self-motivated.
  3. The ability to effectively communicate through phone, chat, and email is required.
  4. Server level technical skills: server builds and administration, support, virtual environment administration.
  5. Must-Have Knowledge of Server OS and Application monitoring through Event Viewer.
  6. Basic knowledge in a clustered environment (Windows Cluster / DAG)
  7. Good to have knowledge on O 365, Azure & Virtualization Domains.
  8. Ability to work on multiple issues simultaneously in a fast-paced environment.
  9. Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency

Joining Period: Immediate to 20 days
 
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