Technical Support Engineer( Mumbai,Bangalore ,Delhi, Kolkata)

at Truemeds India

DP
Posted by Kiran Kamble
icon
Mumbai, Pune, Bengaluru (Bangalore), Delhi
icon
1 - 6 yrs
icon
₹2.5L - ₹6L / yr
icon
Full time
Skills
Customer Support
Technical support
Administrative support
Operations support system
Product support
Communication Skills
Bug tracking
Remote desktop
Network Management
File formats
Microsoft Windows
MS-Office
Debugging
Printer support
Routers
Remote support
JIRA

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

  • Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
  • Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
  • Create and maintain product-related documentation, internal and external
  • Debug user issues and create reproducible test cases for engineers to resolve
  • Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
  • Understand user goals and their desired outcome from using the product.
  • Document use cases and feature requests

What we are looking for:

  • Previously done customer support role. Preferably technical customer support
  • You're data-driven and analytical
  • Excellent follow-up skills with great attention to detail
  • You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
  • You have a highly structured work approach, the ability to manage multiple activities in parallel
  • Good communication skills: English / Hindi / Marathi / Bengali 

Location:

  • Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
  • Kasba Industrial Estate - Kolkata
  • Naraina Industrial Area Phase 1 - Delhi 

Timings:

12.00 PM to 9 PM

Working Structure:

In-Office: Monday - Saturday

Remote: Sunday 

1 Weekly off, 2 Monthly offs. 


Joining:

Immediately.

About Truemeds India

True medicines at true prices! Our motto is to deliver value added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it in their price range. Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
Founded
2019
Type
Products & Services
Size
100-1000 employees
Stage
Raised funding
View full company details
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

Network Support Engineer

at A global network of top quality engineers and AI assistant

Agency job
via Jobdost
Routers
Routing & Switching
Firewall
VPN
Linux administration
Troubleshooting
VMWare
icon
Ahmedabad
icon
2 - 3 yrs
icon
₹6L - ₹9.6L / yr

We're a network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

We are looking for a friendly, hands on technical, and dependable computer professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.

 

 

This person MUST have:

  • Minimum of 2 year's experience in a similar role.
  • Experience in Configure and install various network devices and services (routers, switches, firewalls, VPN, servers)
  • Perform network maintenance and system upgrades
  • Must be good in Linux platform and basic hardware.
  • Provide Level-1/2 support and troubleshooting to resolve issues.
  • Work on ticket portal for ongoing customer queries.
  • Ability to work effectively in a team environment pleasant, professional, and courteous personality skills
  • Good verbal and written communication skills providing call support to Internal and External End Users.
  • Handle customer calls/emails regarding technical issues for end users.
  • Strong communication skills
  • Attention to detail.
  • Linux, drafting for email and tickets, basic understanding of vmware is important.

 

Experience:

  • Min 3 year experience

 

Location:

  • Ahmedabad

 

Timings:

  • 40 hours a week with a rotational shift every month.

Position:

  • Full time/Direct
  • We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
  • We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

 

Job posted by
Mamatha A

Tech Support Engineer

at AJACKUS

Founded 2011  •  Products & Services  •  100-1000 employees  •  Profitable
Technical support
IT support
Tech Support
Communication Skills
Microsoft Windows
Problem solving
Asset management
IT asset management
Hardware
Hardware troubleshooting
icon
Mumbai
icon
2 - 10 yrs
icon
₹2L - ₹10L / yr

Role

We are looking for an IT Support Engineer to join our engineering team and help us support & maintain IT requirements.


Responsibilities

  • Responding to technical support queries from Team Members forAssets and software applications
  • Setting up and installing new Laptops and software
  • Installing and configuring operating systems, anti-virus software, and other required applications
  • Diagnosing and fixing hardware or software faults
  • Maintaining inventories of Assets and software
  • Keeping a record of issues and faults along with solutions, for future reference.
  • Conducting regular preventive maintenance
  • Adhering to reporting protocols and documentations
  • Ensuring a high level of Team Members satisfaction
  • Identify and suggest possible improvements on procedures.

Qualifications

  • Any Bachelor’s degree, or a related field qualification. 
  • Must have 2+ years of work experience as a IT Support 
  • Knowledge of backup process
  • Team spirit
  • Good problem-solving skills
Job posted by
Kaushik Vedpathak

International BPO

at Genius Placement Services

Business Process Outsourcing (BPO)
International BPO
Customer Service
Customer Support
Blockchain
Communication Skills
Fluent English
icon
Ahmedabad
icon
1 - 1 yrs
icon
₹1.5L - ₹2L / yr
Good communication and convinience sklills,
Fluent English 
Prefer Night shift 
This concept is known as Business process outsourcing (BPO), it is a process of contracting people from a third party service provider to do non-core work of the organization. ... Getting a job in an international BPO is not very tough when it is prepared regularly.
Job posted by
Toral Prajapati

Web Chat Executive

at Ecosmob Technologies Pvt Ltd

Founded 2007  •  Products & Services  •  100-1000 employees  •  Profitable
Customer Support
Customer Service
Business Process Outsourcing (BPO)
chat bot
KPO
icon
Ahmedabad
icon
1 - 3 yrs
icon
₹3L - ₹6L / yr
Job Title- Website Chat Executive

Reports To- Marketing Manager

Job Overview- Looking for a Software Technology Savvy candidate who wants to get trained  and kick off a career in Lead Generation in IT Industry


Key Responsibilities-
 
● Understand IT Industry
● Learn, Grasp and Utilize Lead Generation Practices through Website
Chat
● Learn and Understand different Software Development Services of the
company so he/she can communicate well with the website visitor over
the chat
● Collaborate with Sales and Marketing Team members as and when
needed
● Reach out to each visitor of the website through the chat and solve their
queries as well as make them interested in our services and convert the
visitor to a lead.
● Fill Lead Webforms to feed the lead details into CRM System
● Should be good at handling multiple chat at the same time

Eligibility Criteria-
 
● Awareness of IT Industry
● Software Technology Savvy
● Interested to develop career in IT Sales
● Fluent at Written English Communication
● Flexible with working hours
Job posted by
Sanya Jain
Technical support
Tech Support
Python
NodeJS (Node.js)
NOSQL Databases
Relational Database (RDBMS)
Linux administration
Linux/Unix
Elastic Search
ELK stack
icon
Bengaluru (Bangalore)
icon
2 - 10 yrs
icon
₹2L - ₹10L / yr

Job Description

Technical Support Engineer – Elastic Stack

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

RESPONSIBILITIES

· Be the First point of contact for support queries

· Be responsible for solving customer queries and tickets in timely manner.

· Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.

· Log monitoring, event monitoring and resolving tickets in defined SLA.

· Apply updates and patches to keep the software up-to-date in line with organizational policies

· Provide support for installation and configuration.

· Monitor and identify areas of performance improvement

· Identify and write scripts for automating support tasks.

· Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

ESSENTIAL SKILLS

· Hands-On experience and skills in Linux operating system

· Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.

· Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.

· Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards

· Hands-On experience of Linux operating system

· Experience in NoSQL or RDBMS technology is desirable

· Python/Node.js or relevant data processing programming experience is preferred.

· Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.

· Knowledge of real-time data collection with various data sources.

Experience in deploying scalable Elastic cluster is desirable

QUALIFICATION AND EXPERIENCE

· 2 -4 years of experience in technical support role.

· At least 2+ years experience working across multi-cultural and geographically distributed teams

· Experience in trouble shooting, maintaining and supporting production setup

· Engineering or equivalent degree

· Ability to interact effectively with customers for problem resolution.

· Sense of urgency and ownership to get problems solved in timely manner

· Attention to details.

· Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

Location: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

Job posted by
Sandeepa Kasala

Technical Support Specialist (L2 Support)

at SaaS Labs

Founded 2016  •  Product  •  100-500 employees  •  Profitable
Technical support
Tech Support
SQL
HTML/CSS
PHP
Javascript
icon
Remote, NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore)
icon
2 - 5 yrs
icon
₹5L - ₹8L / yr

Responsibilities

  • Act as a bridge between the L1 Support team and the Engineering team
  • Second level troubleshooting of the issues raised by L1 agents
  • When required escalate tickets with product/engineering team for the same, and connect with the relevant stakeholders to get them to closure
  • Work with the Product team to prioritise the issues
  • Work with upstream providers to prioritise concerns and get a closure on the same
  • Reduce the overall time to resolve for tickets raised as bugs
  • Work with CSMs and Product team to help prioritise the feature requests raised by the customers
  • Identify repeated problems, and opportunity for technological resolution to avoid future tickets with same concerns
  • Review the solutions documentation from technical standpoint and keep it up to date

    Qualifications

    • Minimum of 2 years of experience in IT Industry preferably working in a customer facing role, preferably with international customers
    • Hands-on experience with SQL, HTML, PHP, Javascript
    • Expertise in finding creative solutions to effectively address customer concerns
    • Proficient to ensure customer issues are resolved in the most timely and effective manner possible
    • Demonstrable ability to handle various tasks or projects with changing priorities.
    • Familiarity with support systems like Intercom, Zendesk etc.
    • Understanding about CRMs and why businesses use them. Past experience of working with a CRM is a plus
Job posted by
Neha Bhaidkar

Customer Support executive (Domestic)

at Andesoft Consulting

Founded 2012  •  Services  •  20-100 employees  •  Raised funding
Customer Support
Customer Service
icon
Remote, Mumbai
icon
0 - 2 yrs
icon
₹2L - ₹2.5L / yr

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

 

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

 

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

 

You will be responsible for -  

  • Manage incoming phone calls from the Company’s Customer Service number
  • Generate sales leads if needed for equipment upsells and trade-ins
  • Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

 

Requirements –

 

  • All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity working with Customer Relationship Management (CRM) systems and practices
  • Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

  • Any Graduate or Post Graduate or HSC
  • 1 Year of Professional Experience.

 

Great to have’s: Must have skills or competencies.

  • Strong written and verbal communication skills
  • A basic understanding of mobile phones and computers (Apple)
  • Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

 

What we offer you? 

  • An open minded, collaborative culture of enthusiastic technologists.
  • Getting to work with our clients and be part of the next level evolution.

 

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

 

 

Company Profile: http://www.andesoftconsulting.com

Job posted by
Ashish Sharma
Technical support
Application Support
Support
SQL
ServiceNow
JIRA
icon
Bengaluru (Bangalore)
icon
3 - 6 yrs
icon
₹12L - ₹20L / yr
About the Company:

Blume Global (HQ California, www.blumeglobal.com) is a disrupter in the supply chain software market and has built the next generation cloud first Digital Supply Chain Platform for fortune 500 companies. Blume Global uses its 25+ years of data insights and global network to help enterprises be more agile, improve service delivery and reduce cost removing significant wastage from their operations.

Role Summary:

As an experienced Analyst, you will:
Primarily making our customers think you are magical by resolving complex problems through your technical and product expertise. When
you learn more about our product suite, you will be able to extend your depth of knowledge on the products you support, as well as
expand to new technology stacks and supply chain domain knowledge. To hone your technical prowess, dig deep into database, data files,
logs, and traces to find the source of any problem. Finally, you will be someone our customers trust. They will depend on you to provide
timely and accurate information to their application issues.


Responsibilities:

• Prior experience of working in Application/Production support environment.
• MySQL knowledge and SQL querying abilities are needed. Skills in Python scripting would be advantageous.
• Troubleshooting and developing new solutions that solve the root cause of customer problems in tickets elevated from our L1 support team. Work Independently in the team.
• Problem Management (identifying recurring incidents, notify L3 for permeant fixes)
• Along with Customer Success Manager, participate in Weekly & Monthly reviews with the customers.
• Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English.
• Study ticket patterns and suggest improvement. Identify areas that can be automated.
• Experience in Application support ticketing tool such as ServiceNow & Jira
• Thorough understanding of SLA Management & Operational reporting.
• Provide value to the Customer in line to Quality, Process Improvements & Other customer centric initiatives.
• ITIL V3 Foundation Certified and through in-Service management processes, Event Management, Incident, Problem Management & Change Management.
Job posted by
Mutahira ahad

Desktop Support Engineer

at One of the best IT firm(MNC) of Indore.

Computer Networking
Technical support
Hardware troubleshooting
Software troubleshooting
Remote support
LAN
VAN
TCP/IP
Effective communication
English Proficiency
icon
Indore
icon
2 - 7 yrs
icon
₹2L - ₹7L / yr

 

Essential duties and Responsibilities:

•             Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.

•             Maintain employees' access on associated computer systems and/or phone/voicemail systems

•             Assist employees with Smartphones, Laptops and Tablets

•             Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

•             Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.

•             Works with senior IT staff to purchase hardware and software.

•             Assesses functional needs to determine specifications for purchases.

•             In Person, Phone, Email and Ticket support with onsite and remote employees.

•             Manage Ticket pipeline within stated SLA's.

•             Performs all other duties as required.

Essential Knowledge & Skills:

•             Knowledge of principles, methods, and practices related to payroll activities.

•             Knowledge of accounting procedures and practices.

•             Able to exercise great initiative independent judgment.

•             High regard for confidentiality and ability to maintain confidential information.

•             Ability to manage several projects and tasks simultaneously.

•             Solid problem-solving and business acumen skills.

•             Willingness to work additional hours in order to meet tight deadlines.

•             Exceptional written and verbal communication

•             Excellent customer service

•             Highly organized, with exceptional attention to detail

•             Able to thrive in a fast-paced environment

•             Efficient written and verbal skills in the English language

Education and/or Experience:

•             Associates Degree in Information Systems, Business, Communications or related field

•             3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers

•             3-7 years IT Customer Service Experience a must

•             Experience troubleshooting hardware issues remotely.

•             Experience installing software, patches and updates on Desktops and Laptops remotely

•             Experience troubleshooting basic network, software and printing problems

•             Mortgage Industry experience a plus

•             High School Diploma required

Machines, office equipment & software:

•             Windows 7/8/10 desktop, laptop and tablet computers

 

Job posted by
Priya Pandey

Customer Support executive

at Bright Money Technology Pvt

Founded 2019  •  Product  •  0-20 employees  •  Raised funding
Communication Skills
Customer Service
Interpersonal Skills
Problem solving
icon
Bengaluru (Bangalore)
icon
0 - 3 yrs
icon
₹2L - ₹5L / yr
Customer Service Executive role at Bright is to support the company with all the customer related interaction and defining processes and procedures to improve service levels. Looking for clients who can cater to the US market and have no problem with night shift.
Job posted by
Vaishnavi A B
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at Truemeds India?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort