Technical Support Engineer

at Arque Capital

DP
Posted by Sonam Gupta
icon
Mumbai
icon
2 - 15 yrs
icon
₹4L - ₹10L / yr
icon
Full time
Skills
Technical support
Product support
FIX
Shell Scripting
Linux/Unix
Databases
You will be part of our front office proprietary Algorithmic trading desk for Indian and global
markets. As a Technical Support engineer, you will analyze, troubleshoot, and fix the defects.
You will be responsible for end customer communication, understanding the issue they are
facing, analyzing the functional and technical areas of code impact, and fix the defects
reported. There would be small enhancements in the customer solutions built on top of core
products and you will be working on those items, also any consulting to end customer in case
they have any difficulties in understanding custom developed solution/features

Selected candidate’s day-to-day responsibilities include:
1. Technical support for various kinds of algorithmic trading strategies on the in-house trading
platform
2. Deploy trading software for new clients
3. Work with clients, sales and developers defining trading and technical requirements.

Other requirements:
1. 2+ years solid experience in either FIX support or trade support
2. Strong knowledge of Indian cash, futures & option markets required
3. Experience with financial front-end applications (preferably algorithmic
trading) in supporting traders
4. Demonstrate excellent customer service skills working with customers in high
stress situations on complex problems
5. Ability to work as a good team player with different internal business and IT
groups to communicate and resolve any technical issues
6. Basic knowledge of Linux, Shell scripting
7. Excellent writing and technical skills with proven experience writing high-
quality documentation for software applications
8. Strong knowledge of FIX protocol and testing procedures
9. Familiarity with C++, Java a plus

About Arque Capital

Arque Tech provides backtesting & automated trading services. The Arque algo trading platform is used for custom-made algorithms which are developed to match all your trading requirements. Backtesting trading strategies using 10 years data is now possible through our backtesting engine.
Founded
2016
Type
Products & Services
Size
0-20 employees
Stage
Bootstrapped
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