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50+ Tech Support Jobs in India

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HighLevel Inc.

at HighLevel Inc.

1 video
31 recruiters
Pritinanda Panda
Posted by Pritinanda Panda
Remote only
2 - 6 yrs
Best in industry
Customer Support
Tech Support
Customer Success

Who We Are:


HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and fast growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want to learn more?


Check out our website:


www.gohighlevel.com


Who You Are:


You are searching for an opportunity to impact the experience of SaaS customers at the very start of their customer journey. Providing them with world class engagement the moment they start their trial of the HighLevel platform. Your creative and strategic problem solving skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business. Our results based atmosphere will give you the autonomy to work independently on some projects and collaborate with various departments on others. Our prospective customers will look to you as a subject matter expert on how the HighLevel platform fits into their business strategy and to make them successful. Tie it all together with an all hands on deck attitude and excellent communication skills and this is the job for you.


This role is 100% remote.


What You’ll Do:


● Engage and nurture new customer relationships.


● Align solutions to the customer’s goals, needs and objectives.


● Develop strong rapport with a pipeline of new business customers through inbound customer engagement.


● Leverage all top of funnel customer demographic information to craft a relevant customer centric demonstration of the HighLevel platform that drives maximum trial conversion.


● Learn, understand, and be able to articulate the Value Proposition of the HighLevel platform to impact conversion to trial metrics.


● Conduct consultative trial engagements for HighLevel’s sales process via phone, SMS, email, and ticketed support driving them to the best trial for their business.


● Collaborate with customers, cross-functional teams, and subject matter experts to identify compelling solutions.


● Work efficiently in a team setting on projects to successful completion.


● Exercise judgment in developing and implementing methods and techniques to obtain desired results following industry best practices.


● Deliver right-sized technology solutions/services within the allocated budget.


● Provide technical support to customers, if needed.


● Develop technical documentation in order to optimize demo environments.


● Support business development and marketing initiatives by meeting with customers and prospective customers, attending industry events, and giving presentations.


● Complete other duties as required/assigned.



What You’ll Bring:


● Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred.


● 2-4 Years of previous customer service experience in a relevant capacity, preferably in Customer Success or Tech Support.


● A strong technical aptitude to help our users succeed with the HighLevel software.


● Experience working with and or ability to learn the use of various CRM Systems.


● Working Knowledge of the following applications is strongly preferred. Google Suite, Zoom, Facebook, Instagram, LinkedIn and other social media.


● Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO.


● Demonstrated experience to learn quickly and apply new technologies to solve problems.


● Ability to develop and maintain deep knowledge of customers, data, business, and markets.


● Demonstrated ability to communicate well with colleagues and customers, both written and oral.


● Ability to pass a pre-employment background check.


EEO Statement:


At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Read more
Open Finanacial Technologies

at Open Finanacial Technologies

1 video
4 recruiters
Remya Ravikumar
Posted by Remya Ravikumar
Bengaluru (Bangalore)
1 - 4 yrs
Best in industry
Tech Support
Product support
Troubleshooting
Debugging
MySQL

We are hiring for

Product Support Engineer

1-4 yrs | Bangalore Office


Responsibilities


● Someone who are passionate and super excited to work on world’s fast growing neo banking platform and be self-directed in a fast-paced environment that gives you freedom and responsibility.

● Would be responsible for day to day maintenance of engineering system. Confer with Internal teams to identify problems, replicate them, and troubleshoot for root cause.

● Evaluate failures, bugs, systemic problems, and report on necessary steps.

● An advocate for the customer who is passionate about addressing customer pain points.

● Logging and Keeping records of various issues to help the team prioritize fixes and automations along with measuring the product quality.

● Documenting troubleshooting and problem solution steps.

● Taking ownership of technical issues and working closely with developers to resolve the problems.

● Build a deep understanding of the domain.


Responsibilty


● Passionate individual with excellent analytical and logical thinking.

● Being able to work a full-time schedule of 24*7 hours from Monday through Saturday shift wise.

● Basic knowledge of the scripting languages like PHP, Python.

● Being able to creatively come up with ideas or solutions for various problems and implement them.

● Basic/ Advanced knowledge in MYSQL and writing simple queries to get data from the Database.

● Quick troubleshooting/debugging, diagnosing, and problem solving skills.

● Interest in facilitating monitoring systems to identify issues before they happen.

● Dynamic, outgoing, enthusiastic individual and must bring a high level of energy to the table.

● Skilled in managing multiple cases

● Keen to learn.

Read more
Wellness 360 Technologies

at Wellness 360 Technologies

1 video
1 recruiter
Amit Chaudhary
Posted by Amit Chaudhary
Gachibowli Hyderabad
1 - 2 yrs
₹3L - ₹4L / yr
Tech Support
Customer Support
Product Management
Product support
SQL
+3 more

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.


Job Responsibilities:


  • Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
  • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
  • A certain degree of creativity, latitude, and problem- solving is required
  • Coordinate with cross-functional teams to achieve the
  • highest level of customer satisfaction.
  • Streamline and expedite operational tasks, including inbound and outbound marketing.
  • Follow communication procedures, guidelines, and policies.


REQUIREMENTS


  • Experience of 1 year in customer service role handling customer support/technical queries.
  • Excellent oral and written communication and people interaction skills.
  • Hands-on experience with ticketing software like Freshdesk/Freshchat.
  • Good analytical skills with active listening and attention to detail.
  • Ability to multi-task, prioritize and manage time effectively.
  • Work independently and own the raised matter till closure.
  • Work experience in SAAS companies is an added advantage 
Read more
Concinnity Media Technologies

at Concinnity Media Technologies

2 candid answers
Anirban Biswas
Posted by Anirban Biswas
Mumbai
10 - 15 yrs
₹20L - ₹30L / yr
IT infrastructure
Backup
Storage & Networking
Virtualization
Technical support
+4 more

Location: Goregaon, Mumbai


Job Description:

We are seeking a highly skilled and experienced Technical Support Head to join our team in Mumbai. The ideal candidate will have a minimum of 10 years of experience in the SI industry, specifically in technical support roles, and possess extensive product knowledge in server, storage, backup, networking, security, and virtualization domains. As the Technical Support Head, you will be responsible for leading and managing a team of technical support professionals, ensuring the highest level of customer satisfaction, and driving continuous improvement in support processes.


Responsibilities:

  1. Lead and manage a team of technical support professionals, including hiring, training, mentoring, and performance evaluations.
  2. Establish and maintain support policies, procedures, and service level agreements to ensure effective and efficient support delivery.
  3. Collaborate with cross-functional teams, including sales, product management, and engineering, to address customer issues and provide timely resolutions.
  4. Serve as an escalation point for complex technical issues, providing guidance and expertise to resolve customer challenges.
  5. Develop and implement metrics and key performance indicators (KPIs) to measure the team's performance and identify areas for improvement.
  6. Stay up-to-date with industry trends, emerging technologies, and product advancements to enhance the team's technical knowledge.
  7. Foster a customer-centric culture within the support team, ensuring high levels of customer satisfaction and retention.
  8. Analyze support data and trends to identify recurring issues and proactively address them through process improvements or product enhancements.
  9. Collaborate with vendors and third-party partners to resolve technical issues and ensure timely delivery of support services.
  10. Prepare and present regular reports to senior management on support team performance, customer satisfaction, and key metrics.


Qualifications:

  1. Minimum of 10 years of experience in the systems integration (SI) industry, with a focus on technical support.
  2. In-depth knowledge and experience with server, storage, backup, networking, security, and virtualization technologies.
  3. Proven experience in managing and leading technical support teams.
  4. Strong problem-solving and troubleshooting skills with the ability to analyze complex technical issues and provide innovative solutions.
  5. Excellent verbal and written communication skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.
  6. Strong customer service orientation and a passion for delivering exceptional support experiences.
  7. Demonstrated ability to drive process improvements and optimize support operations.
  8. Familiarity with industry-standard support tools and systems.
  9. Bachelor's degree in computer science, information technology, or a related field (preferred).


Read more
Digi Upaay Solutions Pvt Ltd
Sridhar Chakkravarthy
Posted by Sridhar Chakkravarthy
Jaipur
1 - 5 yrs
₹6L - ₹8L / yr
German Language Proficiency
German
Customer Service
Customer Support
Tech Support

Requirement & Job Description

Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders, respond to inquiries, provide general information. You will be a part of the contact team that believes in Delivering Joy through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.

Desired skills & Experience :

Should be a graduate

Should possess Graduation in German Language (Level C2)

If has some international voice experience of minimum 6 months in reputed International BPO would be an added advantage

Should have flair for customer service , Excellent upselling skills

Should be comfortable with Rotational shifts/Offs

Read more
Navi Mumbai
4 - 10 yrs
₹6L - ₹10L / yr
Presales
Sales
Computer Networking
Microsoft Windows
Linux/Unix
+14 more

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

  • Maintain, drive, supervise and implement robust technical standards, systems and processes
  • Influence technology strategies and decisions with a high level of expertise and knowledge
  • Provide direction and support to ensure compliance with relevant legislative specifications and standards
  • Lead a team of staff developing products, and addressing training needs when necessary
  • Coordinate the regular testing of products to address faults, and provide evaluations to improve them
  • Act as a key contact with customers who have technical issues
  • Experience in handling technical support Team
  • handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
  • Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
  • Conduct product demos and training
  • Should be open to work in general shift.

REQUIRED SKILLS :

  • Good communication skills, both written and verbal
  • Self-motivated with the ability to work under pressure and own initiative
  • Problem-solving skills, analytical skills and the ability to make decisions quickly
  • Organisational and team leader skills
  • Knowledge of process improvement and validation
  • Knowledge of regulatory standards relevant to your industry
  • The ability to investigate and identify trends
  • Good Knowledge of Hardware and Networking concepts
  • Good Knowledge of Windows, Linux and Mac OS, Android and iOS
  • Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
  • Should be capable to handle a team of L1 engineers.
  • Prepare documents on technical knowledge.
Read more
Chennai
1 - 4 yrs
₹2L - ₹4L / yr
Business Process Outsourcing (BPO)
Customer Support
Tech Support
International non voice
mail process
+1 more
Hi,

Greetings !!

Details :

Exp - 1 + Yrs

Shift - Rotational shifts

Location - Chennai Guindy

CTC - 2 To 4.5 LPA

Gender - Male only

Roles & Responsibilities:

• Confirming/Cancelling hotel reservations through Emails.

• Booking Hotels from backend to provide a good Service to the Corporate Clients.

• Reserved hotel Room Rates & preference for business travelers.

• Looking candidate from Experience into International voice /Non voice BPO industry , Hotel industry or Travel industry background.

• Willing to work rotational shifts & rotational week half.

Regards,

HR Team.
Read more
Egnyte

at Egnyte

4 recruiters
Prasanth Mulleti
Posted by Prasanth Mulleti
Mumbai
2 - 5 yrs
Best in industry
Tech Support
SaaS
Microsoft Windows Server administration
Proposed Job Description

We’re on the lookout for a talented Level I Technical Support Engineer to join our team in Mumbai, India.

What You’ll Do (but is not limited to)

  •        Provide technical support to Egnyte's clients and partners
  •        Provide support via e-mail, phone and Zoom
  •        Work effectively and professionally with users who span from IT, business users, partners and executives
  •        Provide a workable solution that addresses client issue based on their use case
  •        Master Egnyte's product capabilities and serve as the subject matter expert within the support organization
  •        Work with Product Management, Engineering and Sales to effectively take issues to resolution
  •        Participate in testing of new and updated products and provide feedback
  •        Write technical documents such as service and product FAQ's, guides, and manuals

Your Qualifications

  •        Excellent customer engagement and communications skills
  •        Familiarity with Support Ticket, Call Center, and Knowledge Based Systems
  •        Minimum three years of experience in SaaS support
  •        Experience in administering Windows 10, Mac OS and Linux (any distribution)
  •        Experience in administering Windows Servers (2016, 2019)
  •        Proficiency with Microsoft Office products
  •        Bonus if you have:
    •      Virtual Machine Environment (i.e. VMware ESX, Microsoft Hyper-V)
    •      Experience with Cloud Based File management systems


Equal Opportunity Employment

Egnyte is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

About Egnyte

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visithttp://www.egnyte.com/"> www.egnyte.com

Read more
Appitsimple infotek Pvt. Ltd.
Kiran Guwalani
Posted by Kiran Guwalani
Remote only
0.6 - 4 yrs
₹1L - ₹4L / yr
Customer Support
Troubleshooting
Tech Support
Live chat
chat process
+1 more

Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.

 

 

ApiItsimple is an all-remote organization with a team of 150+ members. With over 300 customers of SoftwareSuggest and 2000+ customers of CallHippo, AppItSimple has a dominant presence over the globe.

URL: https://appitsimple.com/about" target="_blank">https://appitsimple.com/about

 

 

Product: CallHippo.

URL: https://callhippo.com/" target="_blank">https://callhippo.com/

 

 

CallHippo was launched in 2017. It is an intelligent VoIP (voice over Internet protocol) service provider for business organizations and call centers. The main objective behind launching CallHippo was to provide easy-to-adopt, cost-effective, scalable, and accessible phone systems to businesses. Customized pricing plans24/7 available support, and innovative top-of-the-line features make CallHippo stand out from market competitors. With 2000+ customers across 25+ countries, the company is just getting started and is sure to scale greater heights in the future.

 

Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.

 

Experience- 0.6-3 years

 

The Job Description for Customer Support Executive:-

 

1)Work on chats and Tickets

2)Maintain a mean response time of less than 1 minute since it is live chat support

3)Chat Quality score should not be less than 4/5

4)Close maximum support tickets in a month

5)Resolve queries with utmost efficiency to facilitate customer retention.

 

Requirements

 

1)Experience in Tech Support

2)Experience with troubleshooting

3)Hands-on knowledge in providing support for any kind of application software

Read more
Bengaluru (Bangalore)
8 - 15 yrs
₹60L - ₹100L / yr
IT operations
Software Development
Fullstack Developer
Project Management
Tech Support
+3 more
Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech
 
It aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.
 
 
Role description:
 
We are looking for a competent CTO (Chief Technology Officer) who will be our first technology go-to expert and play an integral role in setting the company’s strategic direction, development, and future growth. In this position, you will oversee our overall technology development and technology utilization plan to manage all information technology resources of our company.
 
Key Responsibilities
 
● CTO will be leading, building, and operating exciting products with a passionate team.
 
● We are looking for someone who has developed and deployed software with a strong focus on end-user experience. We are seeking someone with a proven track record of shipping web scalable products.
 
● The ideal candidate will have a track record of building and delivering cloud solutions with delightful consumer experiences, combined with ease of implementation/reliability.
 
● Experience with massively scalable distributed compute product architectures.
 
● Experience with micro services-oriented architectures, Experience with scaling Big Data infrastructure.
 
● Experience delivering platform technology and creating an ecosystem of applications and services across multiple verticals and solution offerings
 
● Experience successfully scaling technology infrastructure to support rapid customer /data
 
growth.
 
● Experience with fast-paced, rapidly-iterating, design-forward, product-focused companies.
 
● "Roll-up-your-sleeves" entrepreneurial, start-up attitude, team player with record of leading and mentoring employees

Requirements

● He/she should have prior work experience of 6-12 years on large-scale SaaS/Mobile app products and can rapidly familiarize yourself with complex products
 
● Strong track record of being able to develop and set release plans, track deadlines, deliverables, resource allocations, issues/risks and create mitigation strategies as needed to deliver a quality product on time
 
● Strong technical and architecture skills in wide areas of platform engineering with proven ability to dive deep in any area as needed.
 
● Extensive experience with eCommerce platforms, cloud systems, payment solutions, digital marketing technology, automation, and multi-device development is required; AWS experience is a strong plus
 
● Experience managing small teams and remote teams is a strong plus
 
● Competent in driving a culture of continuous learning to improve technology and remove roadblocks that hold the team back.
Read more
Mphasis
Agency job
via Asvatthah by Surendhar D
Pune, Chennai, Bengaluru (Bangalore), Noida
4 - 15 yrs
₹7L - ₹30L / yr
Java
J2EE
Microservices
application support
PL/SQL
+5 more
  • 4-15 year experience in Application Support
  • Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
  • Good to have knowledge in Agile, JIRA, Splunk, Service Now
  • Good understanding and hands-on experience in Incident, Problem and Change Management
  • Provide technical leadership to the team & contribute in the skill development within team
    Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
  • Good communications skills are necessary, must be team player and inquisitive.
  • Strong customer service and support focus with a desire to deliver a high-quality service
  • Ability to multi-task, work under pressure and to tight deadlines
  • Flexible in working outside of office business hours at short notice (as required)
  • Should be able to examine the system and identify the areas for Service Improvements & Value adds.
Read more
Chennai
3 - 6 yrs
₹1L - ₹7L / yr
JAMF Casper Suite
OS X
MDM
Tech Support
SQL server
Designation: Senior Engineer-IT support Mac equipment
Experience: 3-6 years
Location: Chennai

Roles & Responsibilities

 

· Providing IT support for all Mac equipment including system, application, and server issues.

· Providing technical advice and troubleshooting for end users

 · Experience in Enterprise Apple support like ABM, VPP,ACE and MDM

· Excellent OSX desktop and server support skills

· Experiencing supporting OS X desktop and server across a range of versions

· Strong experience with using and administrating JAMF

· Package Deployment, Image upgrade. Security patches &DEP

· Hands on experience with JAMF tools like Recon , Composure , remote and Admin

· Endpoint hardening via JAMF and self service management.

· Experience using terminal commands and scripts

· Great customer relationship skills

· Good written & verbal communication skills

· Being flexible and customer solution focused

· Experience in various application outlook , AD and Teams.

· Cloud knowledge

Read more
Prabal Information systems LLP
Prabal Information Systems LLP
Posted by Prabal Information Systems LLP
Chennai
3 - 5 yrs
₹3L - ₹6L / yr
Red Hat Linux
Tech Support
• Maintain production server farms.
• Server installation, configuration, and maintenance.
• Recommending, upgrading, and maintaining current Linux systems.
• Database administration (MySQL)
• Network configuration, and system security
• Linux mail server.
• Ability to work on weekends and holidays.

Required Skills

• Good English language skills.
• Strong interpersonal communication skills; interacting positively with upper management.
• Independent problem-solving, self-direction.
• Comfortable with most aspects of operating system administration; for example, the configuration of mail systems, system installation, and configuration, printer systems, fundamentals of security, installing third-party software.
• Has a solid understanding of a LINUX-based operating system; understands paging and swapping, inter-process communication, devices and what device drivers do, filesystem concepts (inode, clustering, logical partitions).
• Familiarity with fundamental networking/distributed computing environment concepts; understands routing concepts.
• Ability to write scripts in some administrative language (Shell, Perl, Python).
Read more
Ahmedabad
0 - 1 yrs
₹3L - ₹4L / yr
Java
SQL
Tech Support
Communication Skills
MySQL

Job Functions / Responsibilities:

  • Find technical resolutions on issues or queries related to unknown or new scenarios
  • Meet cases resolution SLA"s
  • Manage relationships with clients
  • Work with cross-functional teams as and when required
  • Keep up to date with all eCW products and their enhancements
  • Maintain excellent customer satisfaction level
  • Other duties as assigned

Requirements: 

  • Proficient with relational databases (MySql, MsSql)
  • Knowledge / Experience with Java or C++ (OOPs Concepts)
  • Experience with Internet Protocols, HTTP / HTTPs
  • Default ports for HTTP / FTP / MYSQL etc
  • Experience with Web Application Server(s)
  • Understanding of 3 -Tier / N-Tier Architecture
  • Knowledge of SQL Server 
  • Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols)

Other Skills / Abilities: 

  • Telephone etiquette
  • Fluency in English Communication.
  • Ability to balance multiple priorities
  • Strong analytical and problem-solving skills
Read more
Ashnik
Agency job
via InvokHR by Sandeepa Kasala
Bengaluru (Bangalore)
2 - 8 yrs
₹4L - ₹8L / yr
Elastic Search
ELK
SolaR
Splunk
Tech Support
+4 more
Technical Support Engineer – Elastic

 

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

 

THE POSITION

Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

RESPONSIBILITIES

  • Be the First point of contact for support queries
  • Be responsible for solving customer queries and tickets in timely manner.
  • Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
  • Log monitoring, event monitoring and resolving tickets in defined SLA.
  • Apply updates and patches to keep the software up-to-date in line with organizational policies
  • Provide support for installation and configuration.
  • Monitor and identify areas of performance improvement
  • Identify and write scripts for automating support tasks.
  • Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

 

ESSENTIAL SKILLS

  • Hands-On experience and skills in Linux operating system
  • Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
  • Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
  • Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
  • Experience in NoSQL or RDBMS technology is desirable
  • Python/Node.js or relevant data processing programming experience is preferred.
  • Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
  • Knowledge of real-time data collection with various data sources.
  • Experience in deploying scalable Elastic cluster is desirable

 

QUALIFICATION AND EXPERIENCE

  • 2 -4 years of experience in technical support role.
  • At least 2+ years experience working across multi-cultural and geographically distributed teams
  • Experience in trouble shooting, maintaining and supporting production setup
  • Engineering or equivalent degree
  • Ability to interact effectively with customers for problem resolution.
  • Sense of urgency and ownership to get problems solved in timely manner
  • Attention to details.
  • Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

 

LOCATION: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

Read more
DUIUX Infotech

at DUIUX Infotech

1 recruiter
Rensi Sutariya
Posted by Rensi Sutariya
Surat
2 - 8 yrs
₹2L - ₹10L / yr
Business Development
Sales
Internet of Things (IOT)
Tech Support

Responsibilities

  • Develop a growth strategy focused both on financial gain and customer satisfaction
  • Conduct research to identify new markets and customer needs
  • Arrange business meetings with prospective clients
  • Bidding on different portal (Like, Upwork, Guru, Freelancers etc)
  • Promote the company’s products/services addressing or predicting clients’ objectives
  • Prepare sales contracts ensuring adherence to law-established rules and guidelines
  • Keep records of sales, revenue, invoices etc.
  • Provide trustworthy feedback and after-sales support
  • Build long-term relationships with new and existing customers
  • Develop entry level staff into valuable salespeople 

Requirements

  • Proven working experience as a business development manager
  • Proven sales track record
  • Experience in customer support is a plus
  • Proficiency in MS Office 
  • Proficiency in English
  • Market knowledge
  • Communication and negotiation skills
  • Ability to build rapport
  • Time management and planning skills
Read more
OneFin

at OneFin

6 recruiters
Abhash Anand
Posted by Abhash Anand
Bengaluru (Bangalore)
0 - 3 yrs
₹4L - ₹5L / yr
Python
Tech Support
Communication Skills

We are looking for an Integration Engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations.


You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients and providing ongoing help to them to resolve any issues. Eventually you should be able to automate common issues and development of solutions.


You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to help customers and shape future product design, we can’t wait to hear from you!


Responsibilities

  • Understand and explain APIs to clients.
  • Help clients integrate OneFin APIs.
  • Research and identify solutions to issues during integration.
  • Escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Become a product expert for clients.
  • Configure OneFin system for customized usage by clients.
  • Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides etc.
  • Automate solution of common issues using Python.
  • Help live clients resolve issues and coordinate with the development team for issue resolution.

Requirements

  • BS/B.Tech. in Computer Science, Engineering, or equivalent.
  • Strong verbal and written communication skills.
  • Experience in writing code in Python.
  • Understanding of web based systems.
  • Proficient in understanding and writing JSON.
  • Experience in SQL databases.
  • Experience working with REST APIs.
  • Excellent analytical skills, passion for pinning down technical issues, and solving problems.
  • Enjoys a fast-paced startup environment.
Read more
Remote only
2 - 13 yrs
₹7.5L - ₹15L / yr
Technical support
Tech Support
Customer Support
Python
SQL
+6 more

Customer / Tech Support Engineer JD

 

We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.

What You’ll Do:

  • Participate in requirement, design discussions, and come up with solutions according to functional specifications
  • Develop in-depth product expertise as a master Fulfil user and teacher
  • Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
  • Technical support and troubleshooting production issues and solution implementation
  • Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
  • Identifying and resolving application issues, providing feedback for product improvements and overall direction
  • Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
  • Involved in other programming and documentation including API references, guides, and tutorials
  • Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better

Requirements

We’re Looking for Someone With:

  • Demonstrated proficiency with Python and SQL
  • Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
  • Ability to adapt and write high-quality code that will be peer-reviewed.
  • Familiarity with code versioning tools like GIT.
  • Experience in working with web services i.e. HTTP, REST, JSON
  • Superior interpersonal and customer support skills to provide excellent service

Read more
Promobi Technologies

at Promobi Technologies

1 video
15 recruiters
Ritu Sarvade
Posted by Ritu Sarvade
Pune, Hyderabad
2 - 5 yrs
₹2L - ₹6L / yr
Technical support
Troubleshooting
Tech Support
ProMobi Technologies Pvt. Ltd.

Position: Technical Support Engineer


We are looking for a Strong Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer Technical issues and concerns. Someone who will help build a Support team for our product build for the Education sector called Academia.

Key Responsibilities
The individual role that you’ll play in our team:
● Deal directly with customers, and respond promptly to customer inquiries
● Handle issues by providing the appropriate Root cause of the issue
● Diagnose, troubleshoot, and resolve issues by asking customers about the issues they
are facing in a detailed fashion so that they understand the nub of the problems.
● Interacting with the customer to understand the issue.
● Get the triaging steps or reproduction steps
● Try and reproduce the issue on the h/w devices provided to you
● Extract and Analyse the Android app and Backend logs
● Provide the resolution shared by the engineering team to the customer.
● Work with the consulting team in understanding customer use cases and assist
accordingly
● Resolving all technical related issues, suggesting the best solution and practices to
avoid a future issue.
● Deploying software updates to the client machines and channelizing updates

Technical Skills:
Must Haves
● Knowledge on SAAS product support which has a cloud console and a mobile app -
preferably Android
● Worked with SQL, ELK or other log collection and analysing tools.
● Resourceful in understanding fundamental network, information security, IT
communication, troubleshooting, debugging and maintenance in multi-platform
environments.

Nice To Have
● Shell Scripting
● Technical troubleshooting involving monitoring web-app performance, crash analysis
etc
● Should have basic experience in writing product manuals or feature manuals.
● Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows &
Mac) can be an added advantage.
Skills
● Must possess strong communication skills in English, both written and verbal
● Working experience with Partners & Customers, Voice and Remote support
● Quick learner and versatile.
● Flexible to work in different shifts
● Excellent Email communication is a must.
● Strong ownership
● An excellent problem solver with strong analytical skills

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion is a one-stop solution, focused on managing corporate-liable & dedicated
devices, tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and
digital signages. Our Unified Device Management dashboard is intuitive and easy to use.
It allows you to manage all your devices, apps, and content from one place.

Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS
devices from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management.
Read more
IT Infrastructure Service Co | Remote/ Delhi NCR
Remote, NCR (Delhi | Gurgaon | Noida)
2 - 3 yrs
₹3L - ₹6L / yr
Windows Azure
Tech Support
Linux/Unix
Powershell
cloud engineer
+3 more
This is a great opportunity for young and ambitious people looking to make a career in IT infrastructure solution sales!!

Our Client is an IT infrastructure services company, focused and specialized in delivering solutions and services on Microsoft products and technologies. They are a Microsoft partner and cloud solution provider. Our Client's objective is to help small, mid-sized as well as global enterprises to transform their business by using innovation in IT, adapting to the latest technologies and using IT as an enabler for business to meet business goals and continuous growth.

With focused and experienced management and a strong team of IT Infrastructure professionals, they are adding value by making IT Infrastructure a robust, agile, secure and cost-effective service to the business. As an independent IT Infrastructure company, they provide their clients with unbiased advice on how to successfully implement and manage technology to complement their business requirements.
 
As a Cloud Engineer, you will be responsible for assessment, planning, design, and testing for the implementation, support of existing & potential customers.
 
What you will do:
  • Working closely with other engineers and administrators
  • Learning intimate knowledge of how best to customize the services available on various cloud platforms to help us become more secure and efficient.
  • Assessing client requirements and coming up with costing for the sales team
  • Planning and designing client infrastructure on Microsoft Azure and AWS
  • Setting up alerts and monitor the health of cloud resources
  • Handling the day-to-day management of clients’ cloud-based solutions Implementing security and protecting Identities
  • Diagnosing and troubleshooting technical issues relating to Microsoft Azure and AWS
  • Helping customers successfully deploy and implement cloud computing solutions
  • Resolving technical support tickets via telephone, chat, email and sometimes in-person
  • Keeping self and team updated with new cloud services offerings from Microsoft, Amazon & Google
  • Staying current with industry trends, making recommendations as needed to help the company excel

 

What you need to have:
  • Experience in cloud-based tech
  • This position requires excellent written and verbal communication skills and negotiation 
  • Should have working knowledge of Microsoft Azure Calculator and AWS Calculator
  • A clear understanding of core Cloud Computing services
  • Knowledge of various computer services on Microsoft Azure and AWS
  • Knowledge of various storage services on Microsoft Azure and AWS
  • Knowledge of log collecting services available with Microsoft Azure and AWS
  • Experience of working with popular operating systems such as Linux & Windows
  • Experience of computer networks
  • Experience of computer technologies like Active Directory, network protocols & subnetting
  • Experience in automating day to day tasks using PowerShell scripting
  • Confidence in own abilities
  • Knowledgeable within this subject area and a thought leader
  • Fast assimilator of information
  • Imaginative problem solver
  • Structured organizer
  • Strong relationship building skills
  • Strong analytical & numeracy skills
  • Ability to use initiative and work under pressure, prioritizing to meet deadlines
  • Driven, leading on initiatives, being committed to the role, and delivering on objectives and deadlines
  • Service Orientation, demonstrable commitment to customer service
Read more
CustomerSuccessBox

at CustomerSuccessBox

1 recruiter
Anu Dudhat
Posted by Anu Dudhat
Remote only
0 - 1 yrs
₹4.2L - ₹4.6L / yr
Implementation
Tech Support
API
Data integration

If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along. 

 

We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.

 

Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.

Your Primary Responsibilities

  • Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc) 
  • Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow. 
  • Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
  • You will get opportunities to learn & develop on different technologies and platforms. 
  • Understand the business requirement as to prioritize data sources and objects.
  • Conduct workshops with customers to break the requirement in smaller & achievable format.
  • Create an implementation framework to capture and decide what are all the data that is required
  • Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
  • You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
  • Resolve customer issues, with or without collaboration with other teams; 
  • Build strong customer relationships by maintaining high levels of engagement and communication.
  • Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
  • Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
  • Pass Feedback to Product Management
  • Work with the Support & CustomerSuccess team to coordinate and prioritize open items.  

What experience will you gain?

  • Tech – Learning about huge enterprises tech stack
  • Tech – Understanding enterprise technical architecture and implementation
  • Tech - Understanding of APIs/JS/analytics
  • Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
  • International Customer exposure – Talking to industry leaders

 

What Makes You The Right Fit

  • Any experinece where you have done some Customer facing role. 
  • Is hands on with BI tools. (good to have)
  • Has an understanding of the B2B SaaS ecosystem & tools usually companies use. 
  • Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
  • Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology

What This Is Not

  • This is NOT a 9 to 5 job.
  • We don't offer or encourage any hierarchical structure.

Compensation

  • Among the best in the industry.
  • Cash, Incentives

Why CustomerSuccessBox?

CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.

 

In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.

 

CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.

 

Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.

 

People and Culture

CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019. 

 

At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.

 

As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.

 

In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.

 

CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.

Read more
Mumbai
2 - 3 yrs
₹4L - ₹5L / yr
Technical support
Tech Support
Customer Support
Supplier relationship management
RCA
+5 more
Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on.
 
Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.

The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
 
As a Customer Quality Engineer, you will ensure that the products meet quality requirements, and address customer issues in a timely manner to ensure customer satisfaction.
 
What you will do:
  • Coordinating with Supplier to discuss and resolving product quality issues raised by customers.
  • Updating customers in a timely fashion regarding the status of quality issues or any requests.
  • Participating in product quality planning and control process based on customer’s specifications and requirements.
  • Managing escalations to suppliers on product quality, Root cause, action
  • Preparing and updating all necessary quality reports as required by customers.

 

Desired Candidate Profile

What you need to have:
  • Experience in handling customer complaints
  • knowledge of DOA, FFR, RCA & Supplier escalation, Excel report
  • Communication skills, problem solving attitude
  • Client facing experience
  • Product Quality management
  • Escalation and complaint management
Read more
CommVault Systems

at CommVault Systems

6 recruiters
Reshmi Menon
Posted by Reshmi Menon
Remote, Bengaluru (Bangalore)
4 - 8 yrs
₹8L - ₹16L / yr
Tech Support
Technical support
Communication Skills
Linux/Unix
Troubleshooting
+1 more

Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime. 

 

As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do. 

 

NOW is the time to join a growing company with strong roots, where you can take on your next challenge. 

 

Job Description 

The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.  This position is part of our UNIX and DB group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site. 

Why Commvault? 

You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day. 

We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team. 

 

Position Responsibilities include: 

Troubleshoot and resolve complex support problems 

Troubleshoot customer issues using remote desktop software 

Successfully interact through phone and email with customers as you solve their problems 

Dedication to the success and satisfaction of our customers 

Recreation of problems in house 

Root Cause Analysis and / or provision of examples of software bug 

Working independently and as a team to come up with the best solutions to a customer problem. 

Providing best-in-class phone based support for a variety of complex, time critical issues. 

Using and sharing your knowledge of a wide range of technologies 

Working remotely on enterprise level customers and dark sites 

Having the opportunity to build labs and simulators 

Ability to be involved in product BETA testing 

Contributing to our Solutions Engine and online forums 

Position Requirements include: 

 

At least 5+ years of technical/customer support experience 

Expert level knowledge of Unix-flavoured operating systems and its components. 

Strong understanding of Oracle , HANA and SAP databases, 

Good understanding of Unix/Linux clusters, with installing and configuring software. 

Solid understanding of Unix device management (tape and disk) 

Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware. 

Desirable to have exposure to storage arrays like NetApp, HDS 

Understanding backup theory and design.  Backup and data management fundamentals 

Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus 

Previous experience troubleshooting enterprise environments 

Strong customer relations skills. 

Strong multi-tasking and prioritization skills. 

Strong written and verbal communication skills. 

Excellent team player. 

Qualifications 

We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others. 

 

Ideally a Bachelors Degree 

Preferred - OCP/OCA/OCM, Red Hat – RHCSA, RHCE 

Read more
Skandhanshi Infra Projects
Nagraj Kumar
Posted by Nagraj Kumar
Pune
6 - 15 yrs
₹6L - ₹12L / yr
Tech Support
Linux/Unix
IT infrastructure
Linux administration

Role & Responsibilities

  • The successful candidate will be experienced in leading and developing a support team within a product support environment
  • This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
  • Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
  • Assists with the maintenance of and compliance with department policies and procedures
  • Identifies team and individual training needs and assist in driving the delivery of these training initiatives
  • Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
  • Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

  • 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
  • Experience of leading L1 & L2 support resources
  • Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
  • Prior experience working for a global IT vendor in a similar role
  • Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
  • Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
  • Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
  • Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
  • Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
  • Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
  • Proven ability to prioritize workload
  • Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

  • Three years bachelor regular degree
  • Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
  • Understanding of SLA definitions and tracking.
  • Understanding of Support metrics
  • Excellent in Customer communication and has a natural flavour for Customer Service
  • Good people management skills.
  • Good understanding of computer systems, mobile devices, and other tech products
  • Hands on experience on On-premise & Cloud deployments
  • RHEL/CentOS and Debian/Ubuntu
  • NodeJS (PM2 is a plus)
  • MongoDB and Oracle , RabbitMQ
  • Strong understanding of Networking and TCP/UDP protocols
  • AWS (Covers S3)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Ability to diagnose and troubleshoot basic technical issues
  • Bachelor’s degree in Information Technology, Computer Science or relevant field
  • Startup experience is a plus
Read more
Zoop.one

at Zoop.one

6 recruiters
Gunjan G
Posted by Gunjan G
Pune
1 - 3 yrs
₹3L - ₹6L / yr
Tech Support
Relational Database (RDBMS)
MongoDB
Redis
NewRelic
+5 more

Job Brief

 

Role and Responsibilities:

 

  • Provide technical assistance to the customers by performing the following duties:
  • Take control of and resolve complex technical and escalated customer problems
  • Should have excellent communication & troubleshooting skills.
  • Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
  • Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
  • Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
  • Perform routine maintenance of internal services as and when required.
  • Ability to analyze, research, and solve technical and unique problems.
  • Good in computer science fundamentals.
  • Creative, independent, self-motivated, and willing to learn new technologies.
  • Prepare accurate and timely reports.

 

Skill and Requirements:

 

  • Good understanding of QA methodologies and processes.
  • Good command of Linux CLI tools - including system administration, data analysis and munging.
  • Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis.
  • Proficiency in at least one scripting language python, node, etc.
  • Have prior experience in testing back-end systems that involve interaction with multiple restful services.
  • Must be able to think proactively; excellent follow-through and attention to detail.
  • Knowledge of distributed applications/service-oriented applications is a plus.

 

Good to have:

 

  • Knowledge of Kibana/ElasticSearch
  • Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc.
  • Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc.
  • Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk.

 

Required Experience and qualifications:

 

  • Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience.
  • Ability to work independently and efficiently to meet deadlines and SLAs.
  • Ability to promptly answer & support-related tickets, chats, emails and phone calls.
Read more
Quick Dry Cleaning Software
NCR (Delhi | Gurgaon | Noida)
2 - 4 yrs
₹3L - ₹4L / yr
Customer Support
Customer Service
Technical support
Tech Support

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.


We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 


Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.


Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!


Responsibilities

  • You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
  • Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
  • Reproduce customer issues and log tickets to be solved by the engineering team.
  • Guide users on product features and train them to use it effectively.
  • Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
  • Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
  • Rigorously measure support SLA & metrics and improve it continuously.
  • Maintain regular communications with customers about new feature developments and enhancements to the product. 
  • Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months


Within 1 month


  • You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
  • You should have gone through at least 3 onboarding and sales experience in the buddy system.
  • You should have spent a day at the laundry store to get live hands-on experience.
  • You should be able to configure SMS API’s for national and international clients.
  • Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
  • Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months


  • Independently handle hardware integration and support. 
  • Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months


  • Maintain a  level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months


  • Help interview, onboard and train incoming team members.
  • Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.


What an ideal candidate looks like?

  • At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
  • Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
  • Ability to understand a software product and its nuances very well.
  • Experience managing customer interactions effectively.
  • Previous B2B SaaS and enterprise software experience.
  • Excellent written and verbal communication skills.
  • Ready to work in US Shift in the future when required.


What are we looking for?

Attitude

Skills

  • Empathy
  • Positive Attitude
  • Patience
  • Organized
  • Process Driven
  • Coachable
  • Metrics Driven
  • Attentive and Listening Skills
  • Ability to explain in uncomplicated/ simple language




About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

  • Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
  • Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
  • Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

  • 3 Billion garments processed through QDC Dry Cleaning Cloud
  • 47 countries
  • 1000+ Paid subscribers
  • 5000+ Users
  • All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

    • Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
    • Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
    • Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
  • Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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PurpleRain

at PurpleRain

4 recruiters
Nivetha G
Posted by Nivetha G
Remote, Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹3L / yr
Customer Support
Tech Support
Troubleshooting
Remote access
VPN
+3 more
-Front line support via live chat, tickets, and telephone. -Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product -Performs miscellaneous job-related duties as assigned by the supervisors and management. -Provide customer support and technical support for various products -Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency -Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying the customer's understanding of information and answer. -Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. -Improves quality service by recommending improved processes; -identifying new product and service applications.
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NexSales

at NexSales

3 recruiters
vinod yadav
Posted by vinod yadav
Mumbai
1 - 3 yrs
₹1L - ₹2L / yr
Tech Support
Computer Networking
Microsoft Windows Server
Hardware installation
Desktop administration
+2 more
We’re looking for Tech Support Engineer for IT Dept. Job Description :- • Install, upgrade, support and troubleshoot for Laptop ,computer hardware, voice equipment and any other authorized peripheral equipment. • Troubleshooting day to day system and network problems and diagnosing and solving hardware or software Issue • Working technical knowledge of TCP/IP protocols, operating systems and Cisco Routers, switches and Sonic firewall experience. • Management of AD user accounts and access controls • Responsible for the implementation, support, administration and management of Thin clients and servers • Backup & Restoration of data as per the request from users • Asset Management • Ready to working in routing shift. Requirements • BE in Electronic / Computer’s or equivalent experience. • MCSE & CCNA certification preferred. • 2-3 years directly related work experience in a technical support position • Experience supporting Windows 7 , Microsoft Office latest version, Outlook in and Exchange Environment, Internet Explorer, system hardware issues, desktops, laptops, printers, and Antivirus both in person and remotely. • Knowledge of multiple desktop programs, configuration and debugging techniques. • Good understanding of VoIP technologies will be preferred • Strong problem solving skills, work ethic, detail oriented as well as excellent oral and written communication skills.. • Experience with TCP/IP and general networking issues.
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NoBroker

at NoBroker

1 video
26 recruiters
Sweta Pattnaik
Posted by Sweta Pattnaik
Bengaluru (Bangalore)
1 - 4 yrs
₹1L - ₹4L / yr
Telesales
Customer Support
Lead Generation
UPS
Sales
+1 more
- Identifies business opportunities by identifying prospects.- Sells products by establishing contact and developing relationships with prospects; recommending solutions.- Outbound calling on data collected through lead generation activities/secondary data sources.- Daily follow-ups on older leads and work on new leads.- Maintains quality service by establishing and enforcing organization standards.- Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization.
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NCR (Delhi | Gurgaon | Noida), NCR (Delhi | Gurgaon | Noida)
1 - 4 yrs
₹2L - ₹3L / yr
Software Testing (QA)
Load Testing
Performance Testing
Stress Testing
Test Planning
+2 more
We are looking for IT Support Engineers(Desktops,Laptops,servers,cctv Camera,Projectors) . Must have minimum exp of 2 years in IT Support Role.
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Smartstorey LLP

at Smartstorey LLP

2 recruiters
Darshan Kannan
Posted by Darshan Kannan
Bengaluru (Bangalore)
0 - 5 yrs
₹1L - ₹2L / yr
Team Management
Tech Support
Customer Relationship Management (CRM)
Supply Chain Management (SCM)
1. Managing 4 site supervisors and get installation of furniture done. 2. Understand client requirements and fulfill the same. 3. Managing site activities and supervising site team. 4. Ensure work is carried out as per standards/drawings/specifications. 5. Plan, schedule and stick to timelines of project. 6. Willing to travel. 7. Strong aptitude. 8. Solve problems at site. 9. Negotiate with vendors/workers and get the work done efficiently. 10. Ensuring safety and quality of the project. 11. Basic excel skills.
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NCR (Delhi | Gurgaon | Noida)
5 - 7 yrs
₹10L - ₹13L / yr
Java
Tech Support
Javascript
HTML/CSS
"job scheduling"
Designation Specialist Development Band 5.1 Team Name Asia IT Team Type New Employment Type Permanent About Sunlife Sun Life Financial’s roots in Canada go back nearly 150 years when we began selling life insurance to Canadian families in 1871. With innovative technology, a strong distribution network and long-standing relationships with some of the country’s largest employers, we are today providing financial security to millions of Canadians. The financial success and stability here at home continues to fuel our expansion in other parts of the world. About ASCI · Our Purpose · To create economies of scale for common functions, improve productivity, reduce unit costs, and enable Sun Life to make more effective investments in technology. · By working in a collaborative mode with the Sun Life business partners, India Service Centre seeks to extend the Clock, the Dollar and provide Scalability. · Our Strategic Objectives (what is to be achieved) · Contribute to growth · Customer focused execution · Increase efficiency and effectiveness · Ensure effective governance · Innovate for business value · Maximize our people capabilities · Our Culture · At Sun Life India Service Centre, we are committed to Sun Life Financial value system. · We value our employee relationships. We offer long term associations and invest resources to provide opportunities to develop professional, technical and management skills. · We view our employees as catalysts in building success. We invite our employees to play a part in delivering better business processes and solutions to help Sun Life business partners become high-performance businesses. · At Sun Life India, we provide safe, stable working conditions and a supportive working environment. · We respect diversity of individuals and recognise that diverse cultures and backgrounds make Sun Life a great place to work. · Sun Life India builds relationships of mutual trust, in accordance with our global practices and strives to be an organization in which individuals can demonstrate their abilities fully, grow professionally and have pride. Role Summary 5-7 years of experience in java development and production support activities. Good knowledge of HTML and JavaScript, experience in post go live support activity - 3-4 years of working experience in analyzing production support issue, triaging issues and work on root cause of the issue, Good hand on experience in PL/SQL, My SQL and Oracle database Should have knowledge of application deployment and Software development life cycle. Knowledge on Application/Web Server:- IIS/JBoss Server. Must have experience in Server Monitoring activities.
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LogiNext

at LogiNext

1 video
7 recruiters
Mukti Shetty
Posted by Mukti Shetty
Mumbai
2 - 4 yrs
₹4L - ₹7L / yr
Java
J2EE
Spring
RESTful APIs
MySQL
+2 more
- LogiNext is looking for a technically savvy and experienced developer to be part of the application support team. Application support engineering is an important part of the LogiNext experience. - You will help in quickly resolving the technical issues across the entire product suite. - You will be responsible for maintaining the SLA as defined by the organization. - You would be collaborating with the client's technical operations team, engineering team and other support team members to resolve the issues and to ensure the best possible service and support to our clients.Responsibilities :- Provide technical support to LogiNext's enterprise clients - Work on defined SLA's to make sure that our client receives the best of the services- Be hands-on, adopt practical approach to software and technology - Troubleshoot application and software related issues and determining the root cause for the issues- Work with the existing engineering team to develop highly scalable products- Must be able to manage and prioritize multiple work requirements to meet deadlines- Ability to work independently and in a team environmentRequirements :- Bachelor's degree in Computer Science, Information Technology or related field- 2+ years of development experience in scalable and distributed enterprise applications - Experience in developing web applications using Java/J2EE, JPA, Spring framework and RESTful web services- Excellent coding skills in Java- Experience in MySQL, MongoDB, etc.- Experience in front-end technologies HTML5, CSS3, jQuery, AngularJS and D3.js is preferred- Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership- Excellent written and oral communication skills, judgment and decision-making skills, and the ability to work under continual deadline pressure- Rotational shifts with weekly off on Fridays
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Seclore

at Seclore

5 recruiters
Julie Thinagaran
Posted by Julie Thinagaran
Mumbai
1 - 2 yrs
₹2L - ₹4L / yr
Customer Relationship Management (CRM)
MS-Office
Tech Support
licensing
DUTIES AND RESPONSIBILITIES: •Act as a point-of-contact for technical license issuance and dispatch, creation and dispatch of internal packages needed for technical deployments and upgrades, assigning, tracking and monitoring activities of the team to achieve SLA targets, various reporting activities etc. •Handles real-time voice-calls and chats related to tasks and licensing •Adheres to the TAT on task and licensing activities •Handles email queries and responds in a timely-manner •Achieves basic understanding of Seclore product needed for the task and licensing activities •Handles multiple cases created at the same time with varying degrees of severities and priorities •Effectively communicates procedural and technical issues to internal and external customers/stakeholders •Manages schedule of cases, determines priority and severity levels, negotiates and sets expectations with internal and external customers/stakeholders •Engages with internal teams to prioritize customer requests if needed •Engages in ongoing trainings at functional and organizational level, along with self-learning •Creates support documentation as and when needed •Works in a team with assorted expertise •Comfortable working in shifts •Multitasks and works well in a fast-paced environment QUALIFICATIONS: •Required: Bachelor’s Degree or Diploma in Computer Science •Understands basic details of operating systems and is aware of various technology terminologies •Knows MS-Office Suite in depth •Good to know: Some level of scripting used for automation EXPERIENCE: •1 to 2 years of experience in a customer support/licensing role •Managed customers from regions such as NA, EMEA or APAC •Exposed to working in shifts •Handled customers on the phone •Current job includes exposure to CRM tool •Exposure to severity-based models would be preferable •Exposure to Enterprise/Corporate customers preferable ABILITIES REQUIRED: •Strong customer-focus and passion for customers •Excellent written and verbal communication skills •Strong problem-solving attitude •Keen sense of ownership •Keen to learn and upgrade •Ready to work in a 24/7 support team •Be a team player with ability to stretch (time-wise) when required •Willing to work in high-pressure environment •Skills in planning, organizing, and adapting within a multi-tasking environment •Willing to work in night shifts if needed
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Tropicool Car Gadgets

at Tropicool Car Gadgets

2 recruiters
Khushboo Shinagare
Posted by Khushboo Shinagare
Pune
1 - 2 yrs
₹2L - ₹2L / yr
English Proficiency
Business Process Outsourcing (BPO)
Sales
Tech Support
Tropicool is a car electronics & accessories manufacturer since 2002. India's top 20 companies in car accessories. Tropicool develops products for automobile manufacturers like Tata, Mahindra, Volvo, Ashok Leyland, etc. Customer Support & Sales Coordinator responsible for handling Tropicool's customer support calls and responding to customer complaints , sales requests, etc. Involves registering customer complaint, coordinating with Service Centres to resolve the issue and communicating with customer by Email. Good Understanding and getting trained on Company's products, answer customer queries, send quotations, proforma invoices etc. Assisting the Sales team with Pre-sales activities. Timing: 9.30am -6.30pm, no late shifts.
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Cashfree

at Cashfree

7 recruiters
Reeju Datta
Posted by Reeju Datta
Bengaluru (Bangalore)
1 - 8 yrs
₹4L - ₹12L / yr
Customer Success
Inside Sales
Customer Acquisition
Account Management
Tech Support
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.
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Cashfree

at Cashfree

7 recruiters
Reeju Datta
Posted by Reeju Datta
Bengaluru (Bangalore)
1 - 6 yrs
₹4L - ₹6L / yr
Customer Success
Tech Support
Account Management
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support Executive.The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- Providing quick, intelligent solutions to questions asked by businesses and their customers.- Handling disputes and chargebacks. In the process, we need to coordinate with multiple financial institutions and banks.- Talking to inbound leads. - Onboarding new sign ups quickly We work on trust and mutual respect.
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Dhanush Tech

at Dhanush Tech

1 recruiter
Nishant Chhabria
Posted by Nishant Chhabria
Pune
1 - 7 yrs
₹2L - ₹4L / yr
Tech Support
Communication Skills
Telesales
Business Process Outsourcing (BPO)
JOB DESCRIPTION TECHNICAL ASSOCIATE 1. Work with International Clients (US UK AUS). 2. Sales and Delivery of Technical Service and Support for APPLE(iOS, MAC) 3. Troubleshoot and resolve client tech issues related to MAC Deskstop, ipad, iPhones 4. Fixation of Virus & Malware Intrusion Etc. 5. Well known company in delivering outstanding customer by performing accurate and timely technical troubleshooting to resolve issues. 6. Microsoft certified JOB SPECIFICATION: 1. Fluent English Communication Skills. 2. Undergraduate / Graduate 3. Attention to detail. OFFERING: SALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY + ONE MEAL KEY ACTIVITIES: 1. Provide Technical Support to International Customers through REMOTE. 2. Providing Technical Support related to any of the Product lines like computers, laptops, Operating system (Windows, iOS, Android), browser, email, chat , anti-virus, firewall, router, printer, scanner, computer hardware etc.
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Adsvento

at Adsvento

1 recruiter
Ruchi Purang
Posted by Ruchi Purang
Noida, NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹2L - ₹3L / yr
Sales
Tech Support
Inside Sales
Responsibilities: o Working with customers/employees to identify computer problems and advising on the solution o Logging and keeping records of customer/employee queries o Analysing call logs so you can spot common trends and underlying problems o Updating self-help documents so customers/employees can try to fix problems themselves o Working with field engineers to visit customers/employees if the problem is more serious o Testing and fixing faulty equipment Skills: • An ability to assess each customer/employee's IT knowledge levels • Ability to deal with difficult callers • Good analytical and problem solving skills • Good interpersonal and customer care skills • Good accurate records keeping
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Akeed

at Akeed

2 recruiters
Darshan Puranik
Posted by Darshan Puranik
Muscat, Oman
3 - 7 yrs
₹12L - ₹18L / yr
Amazon Web Services (AWS)
Linux/Unix
Tech Support
DevOps
AWS Lambda
+1 more
The AWS Cloud Solution Architect is responsible for the engineering of business and technical solutions leveraging AWS. Delivery responsibilities in the areas of cloud network administration, security administration, instantiation, provisioning, optimizing the environment, third party software support. Supporting the Dev team with migration from On-premise to Cloud. Implementing security best practices, and analyzing the partner compatibility. Automation of manual tasks using Ansible, Python following the standard DevOps practices. Key Responsibilities: Manage and support 24x7 AWS environments. Automate the manual pre-provisioning, deployment and post-provisioning tasks by using Ansible, Python, Shell scripts and adhere to the standard DevOps practices (CI/CD). Devise and implement security, operations best practices. Implementing development, production environment for cloud environment. Backup, Archive and Recovery planning and execution of the cloud. Throughput monitoring, load balancing, improving the overall system health by optimizing the key AWS resources. System and IT Operations. Real-time troubleshooting and problem resolution. Patching and system updates. Desirable Skills: Hands-on experience with AWS and strong understanding of AWS capabilities and limitations. Thorough understanding of Cloud Computing virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service. Cloud delivery models and the current competitive landscape. Thorough understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security etc) and have experience with orchestration to develop a cloud solution. Should have good knowledge of AWS services like EC2, S3, Glacier, ELB, RDS, SQS, SWF, EBS, Auto Scaling etc. Working experience with setting up an environment using Cloud Formation templates (CFT’s) will be added advantage. Should have experience in using AWS APIs and building automation scripts invoking the APIs. Knowledge of IaaS, PaaS, SaaS along with Private, Public and Hybrid Cloud technologies. Knowledge of monitoring, logging and cost management tools that integrate with AWS. Hands-on experience with database architecture and modeling, RDMS and No-SQL. Should have a good understanding of data archive/restore policies. Skills & Attributes: Working experience on AWS services. Working experience in writing Shell Scripts. Working experience in Linux and Windows administration. Working experience on any of the RDBMS and NoSql. Good presentation, communication skills. Good team player. Qualifications: 4 Year Engineering Degree. Minimum 5 years of IT experience. Minimum 3 years of AWS hands-on experience. Excellent oral and written communication skills in the English language Desirable Certifications: Certified Solutions Architect (Associate or Professional) Certified SysOps Administrator – Associate Must be willing to provide 24x7 on-call support on a rotational basis with the team.
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Purplerain

at Purplerain

2 recruiters
Reena KJ
Posted by Reena KJ
Bengaluru (Bangalore)
1 - 3 yrs
₹1L - ₹3L / yr
Tech Support
Communication Skills
Customer Success
Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.
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Dhanush Tech

at Dhanush Tech

1 recruiter
Nishant Chhabria
Posted by Nishant Chhabria
Pune
1 - 5 yrs
₹-1L - ₹4L / yr
Telesales
Tech Support
Customer Success
JOB DESCRIPTION FOR CSE Skills and Qualifications Excellent Customer service and negotiation skills Basic PC skills including quick data entry Strong Analytical Skills and ability to work through ambiguous situation Willing to work in 24/7 shifts Willing to work Graduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar) Foreign Language skill will be an added asset Willing to work in Pune Kharadi 411014 Job Description and Duties 1. Maintain company product knowledge 2. Receive and resolve customer queries via inbound phone call/email/web chat 3. Provide support on non technical account management customer queries 4. Effectively articulate necessary customer and non-technical information to customers in a 5. simple and concise manner. 6. Guide customer through online payment portal and ensure a smooth sales process. 7. Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions 8. Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
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Doxper

at Doxper

1 recruiter
Manish Singh
Posted by Manish Singh
Mumbai
0 - 3 yrs
₹3L - ₹4L / yr
Tech Support
00118
Communication Skills
Presentation Skills
Skills: ● Willing to travel ● Basic understanding of Technology / IT ● Strong Customer Service Skills ● Flexibility and Persistency ● The ability to handle pressure and meet deadlines ● Attention to details ● Excellent time management and organisation ● Knowledge of The Healthcare industry and its current events will be an added advantage Responsibilities: Job Description ● Provide support to clients in any issue they are facing. ● Manage all on-site technical support, troubleshooting, installations and test activities. ● Diagnose technical problems and offer respective resolutions. ● Adherence to company’s procedures and protocols. ● Cooperate with technical team and ensure timely resolutions to customers. ● Comprehend customer requirements and make appropriate recommendations. ● Formulate relationships of trust with customers.
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Tenmiles

at Tenmiles

1 recruiter
Sharon Samuel
Posted by Sharon Samuel
Chennai
1 - 3 yrs
₹3L - ₹6L / yr
Tech Support
Customer Success
Customer Relationship Management (CRM)
We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)
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Bizician Tech Solutions
Abhishek Singh
Posted by Abhishek Singh
NCR (Delhi | Gurgaon | Noida)
0 - 3 yrs
₹2L - ₹4L / yr
Tech Support
Communication Skills
PHP
MongoDB
Databases
+1 more
We are looking for candidate who would be responsible for the smooth running of our cloud based platform and ensuring customers get maximum benefits from them. Individual tasks vary depending on the size and structure, But may include: Bridge between operations team and technical team Managing Data uploads/ integrity and synchronisation for Clients Installing and configuring computer hardware operating systems and applications monitoring and maintaining cloud platform and networks Talking to tech support team and clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; Troubleshooting system and network problems and diagnosing and solving hardware or software faults; Providing support, including procedural documentation and relevant reports; Following standard operating procedures to repair a fault or set up a System; Supporting the roll-out of new applications; Setting up new users' accounts and profiles and dealing with password issues; Prioritising and managing many open cases at one time; Testing and evaluating new technology
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Creative Appography Research Labs Pvt. Ltd.
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹3L - ₹5L / yr
Tech Support
Customer Relationship Management (CRM)
Customer Success
Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions. Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling. Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit. Understands the role of IT within area of specialization and how company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities Account planning and accurate account revenue forecasting skills. Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities. Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position company as the preferred vendor for meeting all business needs
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ItnaEasy

at ItnaEasy

2 recruiters
Chiraayu Sethi
Posted by Chiraayu Sethi
Mumbai
0 - 2 yrs
₹1L - ₹3L / yr
Technical Training
Learning & Development
Education & Research Management
Corporate Training
MS-Office
+2 more
We make technology ItnaEasy for our clients. Experts (trainers) are the face of the company as they actually visit clients' homes and offices and empower them to use today's technology. Experts must love using technology and interacting with new customers! Patience is a must and familiarity with Windows, Apple, Android and MS Office are big pluses. Freshers are welcome to apply too! It is essential that you believe in our idea and join us with the idea of growing with us!
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Financial Hospital

at Financial Hospital

2 recruiters
Manish Hingar
Posted by Manish Hingar
Mumbai
1 - 3 yrs
₹1L - ₹3L / yr
Communication Skills
Tech Support
Customer Success
Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills
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HRStop

at HRStop

1 recruiter
Rashmi Agarwal
Posted by Rashmi Agarwal
Noida, NCR (Delhi | Gurgaon | Noida)
0 - 5 yrs
₹1.5L - ₹0.0L / yr
Customer Success
Technical Training
Tech Support
Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on our services via remote desktop calls if required Route/Assign tickets to the appropriate support group, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets
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Y Media Labs

at Y Media Labs

8 recruiters
Abhishek Chatterjee
Posted by Abhishek Chatterjee
Chennai, Bengaluru (Bangalore), Bengaluru (Bangalore)
0 - 1 yrs
₹0L - ₹2L / yr
Technical support
technical support engineer
Tech Support
We are having an opening for Technical support engineer: Requirement: Good experience in technical support. Good communication skill. Voice process. Rotational shift (including night shifts). Intro about YML: We're a company headquartered in San Francisco bay area (US) and also have a offices & employees in Bangalore and Europe. We work with fortune 500 companies directly to develop their mobile products and also have our own suite of mobile products. Apps developed by us have ranked in the top spot on the app store. One of the apps "Intro to Letters" was handpicked by "Steve Jobs" and featured in an Apple prime time commercial. We have a strong Technical and Management team having experience working at eBay, Google, Yahoo, Dell with Strong educational background from IIT, Stanford, Georgia, Purdue University. For more information you may check out our website at http://www.ymedialabs.com Y Media Labs Domlur Diamond Destrict
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