Tech Support Engineer

at Plobal Apps

DP
Posted by Tejas Phatak
icon
Pune
icon
2 - 4 yrs
icon
₹4L - ₹8L / yr
icon
Full time
Skills
Technical Writing
Tech Support
Communication Skills
Customer Relationship Management (CRM)
HTML/CSS
A Technical Support Engineer at Plobal Apps serves as an expert for PlobalApps’ products and associated technologies. Since our products are built largely for Shopify store owners, The PlobalApps Technical Support Engineer is an expert on the Shopify product as well.

This is a high-profile customer facing technical role to find solutions faced by our customers with their mobile apps and therefore help them work through technical difficulties.

The Support Engineer is a strong interface between our customers’ and our Engineering / Product teams.

Job Responsibilities:

• Research, Diagnose, troubleshoot and identify solutions to resolve customer issues.
• Regular and Proactive follow-ups with customers via the tickets/issues raised with recommendations, work-arounds, updates and action plans.
• Log Software defects using a bug tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies
• Prior experience of supporting enterprise-level customers
• Demonstrated excellence in working with cross-functional and multi-disciplinary teams
• Outstanding written & spoken communication skills
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues
• Strong time-management and prioritization skills to work with multiple customers
• Good Understanding of web technologies

Desired Skills & Experience
• Bachelor’s Degree Computer Science Related
• Minimum 4 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

About Plobal Apps

Build e-commerce mobile app in 10 minutes using plobal apps DIY platform which supports shopify, magento, woo-commerce, wix, PrestaShop and bigcommerce.
Founded
2016
Type
Products & Services
Size
20-100 employees
Stage
Profitable
View full company details
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

Customer Success Executive

at AiSensy

Founded 2020  •  Product  •  0-20 employees  •  Profitable
Customer Success
English Proficiency
Customer Relationship Management (CRM)
SaaS
icon
Gurugram
icon
1 - 5 yrs
icon
₹3L - ₹8L / yr

We at AiSensy, are building end-to-end WhatsApp based Marketing Automation, CRM & Customer Support platform for Enterprises & growing SMBs. Helping brands like SkullCandy, NMIMS, Byjus, Rentomojo, etc.and are handling 5 million+ messages per month.

 

The ideal candidate will have impeccable relational skills.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

 

Responsibilities:

 

  • Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
  • Ensures all customers are successfully using the product or service they’ve purchased from the company.
  • Is often the first port of call for customers and is available to answer any inbound questions.
  • Give customer the onboarding, gather feedback and notifying them about the new features
  • Driving higher NPS

 

Skills Required:

 

1 year of experience in Customer Success

Job posted by
Kamlakshi Talwar

Lead - Customer Support

at Fynd

Founded 2012  •  Product  •  100-500 employees  •  Raised funding
Customer Relationship Management (CRM)
Customer Support
Customer Success
Customer Service
Strategy development
Business communications
Team Management
Team building
MS-Excel
SQL
Attention to detail
Retail
Startups
icon
Mumbai
icon
8 - 10 yrs
icon
₹12L - ₹15L / yr

About role

Fynd is looking for an experienced professional to lead the customer support function. The selected candidate will be leading a team of customer support executives and will be responsible for the overall Customer Satisfaction of our marketplaces business.

Roles & Responsibilities
  • Create, implement and maintain customer support processes
  • Work with multiple teams like growth, operations, and engineering to solve customer complaints
  • Evaluate team performance and coach the team
  • Ensure targets set for Customer Satisfaction scores are achieved across channels
  • Ensure the customer support tool stack is always updated
  • Attend customer support escalations personally
  • Create and share custom reports pertaining to customer support


Requirements

  • Minimum 10 years of experience with at least 2 years leading a customer support team
  • Excellent written and spoken communication skills
  • Proficiency in English and Hindi is a must
  • Previous experience working in chats, calls, and emails process
  • Working knowledge of customer support software. Knowledge of Freshworks suite is an advantage
  • Excellent data analysis skills with mastery of MS Excel. Knowledge of SQL is a plus
  • Ability to work under pressure, especially during sale days
  • Bachelors degree or higher from a reputed institute. B.Tech will be an advantage
Job posted by
Akshata Kadam

WEB DEVELOPER

at BFC SOFTTECH PVTLTD

Founded 2019  •  Products & Services  •  20-100 employees  •  Profitable
PHP
MySQL
React.js
NodeJS (Node.js)
Zend
CodeIgniter
jQuery
Javascript
HTML/CSS
MongoDB
icon
Lucknow
icon
1 - 3 yrs
icon
₹3L - ₹6L / yr

Exp: 1-3 years

Candidate should be able to develop logic and code independently.

Candidate should have good experience in core React/NodeJs/MYSQL, js,jquery and any One CMS of framework.

Candidate should be able to Deployment of application on AWS, Git and Heroku

Web designing knowledge will be an added advantage.

Candidate profile Degree - B-Tech/ B.E./MCA preferable full time only.

Must have knowledge in PHP either of the Frameworks (Zend/ Cake PHP / Code Igniter / Zend/ Symphony).

PHP Programmer with bright ideas and clear goals and Proficiency in ReactJs,NodeJsMySql, jQuery, JavaScript, CSS, HTML, Angular MangoDB Core PHP should be very strong.

Desired Skills and Experience

JS,css , jquery , javascript , cake , web developer , NodeJs, , mysql , html , web designing , React programmer, AWS Server Deployment


Location :- Gomti Nagar, Lucknow

Job posted by
Ravi Singh

Technical Content Writer

at HeadSpin

Founded 2015  •  Product  •  100-500 employees  •  Raised funding
Technical Writing
Content Writing
Systems Development Life Cycle (SDLC)
Test Automation (QA)
Software Testing (QA)
Search Engine Optimization (SEO)
Software Development
icon
Remote only
icon
2 - 5 yrs
icon
₹5L - ₹7L / yr

Job title - Technical Content Writer

Job Description

HeadSpin has a commitment for businesses to prioritize digital user experience through our platform and grow into an industry leader. The driving force behind our success is our unwavering belief in clear and effective communication. We’re searching for an experienced technical writer to join our team and help take our client-focused services and marketing efforts to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role

  • Develop comprehensive documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly content that meets the needs of the target audience
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

Daily and Monthly Responsibilities

  • Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

  • Bachelor’s degree in a relevant technical field
  • 2-4 years’ industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Firm understanding of the systems development life cycle (SDLC)
  • Previous software development experience
  • Certification through the Society for Technical Communicators
Job posted by
Vishnu Alil

Project Manager

at TIGI HR Solution Pvt. Ltd.

Founded 2014  •  Services  •  employees  •  Profitable
Project Management
Project coordination
Agile/Scrum
Project implementation
Documentation
Communication Skills
Risk Management
Drupal
icon
Delhi
icon
2 - 4 yrs
icon
₹5L - ₹15L / yr

Job Responsibilities

 

  • Ensure resource availability and allocation.
  • Assembling and Leading Project Team.
  • Create and maintain a comprehensive project 
  • Coordinate and supervise works on-site during project execution,
  • Lead projects in Agile methodologies in the capacity of ProjectManager/ Scrum Master for allocated projects.
  • Ensure that all projects are delivered on time, within the scope, and within 
  • Develop a plan to track project progress and provide periodic updates to the client
  • Manage changes in project scope, schedule, and cost.
  • Report and escalates to management as needed.
  • Manage and establish a good relationship with the client and all the stakeholders.
  • Perform risk management to minimize project 

 

Required Skill Set

  • Drupal experience would be preferred.
  • Strong documentation and communication skills.
  • Exposure in website development and agile methodology is a must.
Job posted by
Happy Kantesariya

Business Analyst

at Process Master Technologies Pvt Ltd

Founded 2012  •  Products & Services  •  20-100 employees  •  Profitable
Communication Skills
Presentation Skills
Analytical Skills
Business Analysis
Business Intelligence (BI)
BRD
icon
Indore
icon
0 - 1 yrs
icon
₹2L - ₹3L / yr

Requirements

  • Graduates from CS/IT/MCA/EC/EE stream with no backlogs (10th, 12th and graduation above 65%)

 

  • Candidate should be aware with Software Development Life Cycle and
  • Participating as team member in all phases of software development life cycle including the analysis and design of system
  • Candidate Should have Effective Problem-Solving skills with excellent communication skills
  • Exceptional analytical and conceptual thinking skills
  • Advanced technical skills and Excellent documentation skills
  • Good Knowledge about creating detailed reports and giving presentations
  • Competency in Microsoft applications including Word, Excel, and PowerPoint
  • Excellent planning, organizational, and time management skills

 

Responsibilities:

  • Responsible for on call support for our software system to customers
  • Responsible for End user training of our software products
  • Responsible to implement software system to the end user/customer end
  • Responsible for business requirement gathering and preparations of BRD FRD documents according to business needs
  • Responsible for data management of software system for implementation purpose
Job posted by
Nikhita Chourasia

Customer Support

at Globalshiksha.com

Founded 2011  •  Product  •  100-500 employees  •  Profitable
Effective communication
Customer Relationship Management (CRM)
Communication Skills
Microsoft Office
Negotiation
icon
Bengaluru (Bangalore)
icon
2 - 3 yrs
icon
₹3L - ₹4L / yr
We, at GlobalShiksha , are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We’re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents.

Role and responsibilities:
Responsible for effectively, efficiently, and promptly responding to customer inquiries, requests, and complaints received via phone, e-mail, or mail to achieve customer satisfaction.
Maintaining a positive, empathetic, and professional attitude towards customers at all times
Processing and logging information into a CRM system along with resolving inquiries
Follow communication procedures, guidelines, and policies
Forwarding and escalating inquiries to relevant individuals and departments
The main goal is to ensure the delight of existing/new customers.

Requirement:
2+ years of Customer Success related experience in a B2C/product based company
Bachelor's degree in English and/or psychology is preferred.
Ability to multitask, prioritize and manage time effectively.
Proficient computer skills and with MS Office suites.
Customer orientation, Outstanding communication skills, both verbal and written, and ability to speak English & Hindi language.
Phenomenal telephone etiquette, great writing skills, and amazing negotiation skills are essential for this position.
Job posted by
Career | The Wellness Shop

Customer Support

at YTVIEWS DIGITAL MEDIA PVT LTD

Founded 2020  •  Services  •  0-20 employees  •  Profitable
Customer Support
Communication Skills
Customer Service
icon
Remote only
icon
0 - 5 yrs
icon
₹1L - ₹3L / yr

1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams

2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database

4. Meet personal/team qualitative and quantitative targets

5.Providing complete information about the product to the customer.

6.Solving all product or service related issues of the customers.

7.Keeping a proper record of the customers.

8.Maintaining and updating the information of the customers regularly.

9.Maintaining a pleasant working environment for your team.

10.Creating policies and procedures.

11.Conducting quality assurance surveys with customers and providing feedback to the staff.

Hide
 
 
Job posted by
Himanshu Mittal

Data Conversion Supervisor

at taxmann Allied

Founded 1960  •  Product  •  20-100 employees  •  Profitable
XML
Data conversion
XSLT
HTML/CSS
adobe
icon
Delhi, NCR (Delhi | Gurgaon | Noida)
icon
3 - 12 yrs
icon
₹4L - ₹7L / yr

Job description

Duties and Responsibilities

  • Managing Workflow
  • Training New Hires
  • Creating and managing team schedules.
  • Reporting to Senior Management.
  • Helping to resolve employee issues and disputes.
  • Identifying and applying career advancement opportunities.
  • Supervises personnel which typically includes recommendations for hiring, performance evaluation, training, work allocation, problem resolution and provide feedback.
  • Manages the conceptualization, development, maintenance and expansion of print and digital publishing projects, including digital-only publications, simultaneous print and digital publications, and print publications.
  • Manages the execution of special projects and other initiatives designed to achieve the overall mission, goals, and objectives of the organization.
  • Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, operating procedures, and product roadmap; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
  • Advises and collaborates with other staff to evaluate and manage resources for preparation, production and tracking of publications.
  • Works with other departments to develop procedures and systems for appropriate recordkeeping related to expenses and revenues for print and digital publishing.
  • Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
  • Knowledge, Skills and Abilities Required
  • knowledge in print and digital publishing will be preferable.
  • Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
  • Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
  • Demonstrated proficiency with suite of Adobe and Microsoft Office products; strong knowledge of electronic publishing formats as well as XML, HTML, XSLT and other languages and technologies related to e-books and electronic publishing.
  • Strong knowledge of principles, practices and techniques of print and digital publishing and development.
  • Demonstrated ability to resolve complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and their resolution in an effective and timely manner.
  • Ability to foster a cooperative work environment.
  • Strong analytical communication, critical thinking and problem solving skills.
  • Employee development and performance management skills.
  • Excellent verbal and written communication skills.
  • Excellent time management skills and ability to prioritize projects.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to manage multiple projects simultaneously in a fast-paced environment.
  • Ability to develop and maintain recordkeeping systems and procedures.
Job posted by
Kanika Bhatia

Business Administration

at BSA Logistics

Founded 2002  •  Services  •  20-100 employees  •  Profitable
Business administration
Communication Skills
Business Development
Management Information System (MIS)
Interpersonal Skills
MS-Office
icon
NCR (Delhi | Gurgaon | Noida)
icon
1 - 4 yrs
icon
₹2L - ₹3L / yr
Urgently required a female candidate:

  • Good Communication and interpersonal skills
  • Proficient in MS Office
  • Well versed with written and spoken english
  • Self motivated and hard working
  • Salary no bar for deserving candidates
Job posted by
Maria Michael
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at Plobal Apps?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort