Tech Support Engineer

at Angel One

DP
Posted by Sailee Dorle
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Mumbai
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3 - 6 yrs
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₹7L - ₹9L / yr
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Full time
Skills
ITIL
Technical support
Tech Support
Service desk
Help desk
Incident management
Hardware troubleshooting
IT operations
Asset management
IT Ticketing tool
networking
VIP Support
cloud technology

Required/ Desired Skills

  • Customer Support, Helpdesk Operations, Incident Management, Hardware Troubleshooting, Basic Networking, Basic Cloud Technology, Basic server
  • ITIL Certified Must
  • Excellent verbal and written communication
  • Basic service desk operations Must
  • Basic Networking Must
  • Responsible for end-to-end Hardware troubleshooting
  • Basic knowledge about server Technology Must
  • Ensuring CSAT
  • Knowledge about IT ticketing tool (Any) Must
  • Ready to work in flexible working hours including shift duty
  • Ready to work from office Must
  • Ready to work on weekends
  • Tolerant and Soft spoken
  • Immediate joiner Preferred
  • Fluency on Hindi, English and Marathi language Must
  • Through knowledge about Laptop/Desktop building

Primary Responsibilities

  • SPOC for all end users
  • Adhering all SLA’s
  • Adhering all QOS / TAT’s
  • Owning all incidents
  • End to End Troubleshooting

 

Education: ITIL, Network Certification, Microsoft certified, preferred

   Degree / Diploma in IT, BE IT, BSC IT, BCA, BCS

 

About Angel One

We are Angel One (formerly known as Angel Broking). India's most trusted Fintech company and an all-in-One financial house. Founded in 1996 Angel One offers a world-class experience across all digital channels including web, trading software and mobile applications, to help make millions of Indians informed investment decisions.


Certified as a Great Place To Work for six-consecutive years, we are driven by technology and a mission to become the No. 1 fintech organization in India. With a 9.2 Million+ registered client base and more than 18+ million app downloads, we are onboarding more than 400,000 new users every month. We are working to build personalized financial journeys for customers via a single app, powered by new-age engineering tech and Machine Learning.


We are a group of self-driven, motivated individuals who enjoy taking ownership and believe in providing the best value for money to investors through innovative products and investment strategies. We apply and amplify design thinking with our products and solution.


It is a flat structure, with ample opportunity to showcase your talent and a growth path for engineers to the very top. We are remote-first, with people spread across Bangalore, Mumbai and UAE. Here are some of the perks that you'll enjoy as an Angelite,


  • Work with world-class peer group from leading organizations
  • Exciting, dynamic and agile work environment
  • Freedom to ideate, innovate, express, solve and create customer experience through #Fintech & #ConsumerTech
  • Cutting edge technology and Products / Digital Platforms of future
  • Continuous learning interventions and upskilling
  • Open culture to collaborate where failing fast is encouraged to invent new ways and methods, join our Failure Club to experience it
  • 6-time certified as a Great Place To Work culture
  • Highly competitive pay structures, one of the best


Come say Hello to ideas and goodbye to hierarchies at Angel One!

Founded
1987
Type
Product
Size
1000-5000 employees
Stage
Profitable
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