Walkover is a place where developers work under one roof with thinkers and creators bringing ideas into existence.
To introduce best possible tools in the market in the least possible time, which will make the lives of people even easier and they are able to take benefit of the IT industry in a true sense.
To bring simple and easy-to-use products year after year and enhance our development process. For the year 2015, Walkover is working with the mission to work on its three major products:
Along with this, Walkover will strive for continuous innovation, experiments, and research which will show us the future.
Area of expertise
Being the IT domain for over 4 years, Walkover specializes in web based application development and mobile application development. It has been creating innovative products since it was founded and continues to introduce new products from time to time.
Technologies we use
Core PHP, Python, Node.js, Android, Windows, open source software, and powerful AWS servers. Walkover uses the best available technology - premium version of databases and so on so that our products work smooth and robust.
MSG91 (SMS solutions provider)
MSG91 is an internet based service that allows you to send SMS and critical alerts to the masses.
Product info: https://msg91.com/
Giddh (Accounting software)
Giddh is an extremely simple to use Accounting software that manages your day to day financial transactions in a systematic way so that it enhances the efficiency of your business.
Product info: https://giddh.com/
Socket (API Middleware)
Socket makes API integration process super easy and helps to connect multiple software so that you build a big business, not big software.
Product info: https://viasocket.com
We continuously inspire with our innovative ideas and let you evolve as a winner with us. We believe in aspiring and encouraging you at every step to make more meaning out of your personal and professional life.
Top Skills: Must have neutral accent (Most important) 1. Technical aptitude & ability to learn complex cloud apps 2. Provide customer support via ticket-based help desk, or Skype calls. 3. Ability to write technical user documentation with perfect grammar 4. Excellent communication and presentation skills with neutral accent 5. Familiarity with CRM systems and practices. 6. Candidate with the technical background will be plus. 7. Everything else that is required to become a true customer support champion
We are looking for test automation of our e-learning platform. Planing to use selenium webdriver for web version of the platform and appium for Mobile apps.
Experience: 2 -4 years Shift: Rotational (will include UK & US shift) Job Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background
* Very Energetic to mine/dig the requirements, discuss the functionality, features of the product, make recommendations and prepare various documents for the development team. * Help the developers, testers by clearing the functional problems. * Enthusiastic to archive the goals and results. * Flexible to work with various people at flexible timings. * Understand the Startup Environment * Good communication and interpersonal skills * Problem solving skills, critical thinking skills, find alternatives to a problem * Visual modelling, business analysis tools, soft skills, relation building skills, * Knowledge in Spiritual and religious activities. Nice to Have * Certifications such as BABOK, etc * Living near Gachibowli, Hyderabad area for easy commute.
Job Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background
Looking for an experienced Tech Support Engineer to give our customers world-class support with any technical issues or product questions they have. We are looking for someone that is interested and capable of growing into leading a team of support engineers.
We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)
We have brought together the best minds in industry, academia and technology domains to transform stakeholder journeys through innovation and digitalization of businesses and education institutions.
Tech Support 00118 Communication Skills Newworking Firewall window systment Office 365 MS-Office
Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payments. Being a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need.