Loading...

{{notif_text}}

The next CutShort event, {{next_cs_event.name}}, in partnership with UpGrad, will happen on {{next_cs_event.startDate | date: 'd MMMM'}}The next CutShort event, {{next_cs_event.name}}, in partnership with UpGrad, will begin in a few hoursThe CutShort event, {{next_cs_event.name}}, in partnership with UpGrad, is LIVE.Join now!
{{hours_remaining}}:{{minutes_remaining}}:{{seconds_remaining}}Want to save 90% of your recruiting time? Learn how in our next webinar on 22nd March at 3 pmLearn more
The job you are looking for has expired or has been deleted. Check out similar jobs below.

Similar jobs

Tech Support Engineer

Founded
Products and services{{j_company_types[ - 1]}}
{{j_company_sizes[ - 1]}} employees
{{j_company_stages[ - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune
Experience icon
3 - 7 years
Experience icon
As per market standards10 - 20 lacs/annum

Able to conduct detailed diagnostics on resource usage some hardware. Able to communicate with Customers and understand issues Consult Customers on answering technical questions and providing best solutions as per setup requires. 1. assist our customers migrating our application COMOS and some more applications into the IT infrastructure of existing and new customers 2. consult our customers how to integrate our software products in a datacenter for example Citrix Xenapp, Xenserver, MS SQL Server and a file share 3. configuring Windows Operating systems, the rights concept in Windows, the resource management + monitoring 4. require knowledge on performance diagnostics in various areas – mainly Windows Performance Monitor together with MS SQL server and the physical storage parameters 5. Maintain Customer satisfaction with in Support

Job posted by
apply for job
apply for job
Suneel Jagdale picture
Suneel Jagdale
Job posted by
Suneel Jagdale picture
Suneel Jagdale
Apply for job
apply for job

After Sales Technical Engineer

Founded 1996
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Noida, NCR (Delhi | Gurgaon | Noida)
Experience icon
2 - 7 years
Experience icon
As per market standards3.5 - 4.5 lacs/annum

About Logipix Logipix Ltd. is a privately held-company established in 1996 in Budapest, Hungary. Since then, Logipix has grown into the international company that it is today – one of the most innovative developers and manufacturers of end-to-end video solutions. The main profile of the company is to provide specially designed, high-end video surveillance solutions considering the various characteristics of different application areas. Logipix India Pvt Ltd was established in India with office in Noida, Sector 132 for dedicated focus of business in the Indian subcontinent. Over the past 2+ years, the company provides solution for prestigious clients both existing and future. Job Summary The After Sales Technical Engineer is responsible for the local and remote assistance to the partners in India and abroad in the region, providing support in the engineering aspects of projects to the Regional Director. He is able to systematically organize the tasks at hand, do worklogs and follow up on the issues. An ideal candidate has the ability to install and test software & hardware components and able to document his work thoroughly. Responsibilities • Assistance in identification and localization of Hardware and Software problem in installed systems • Logipix Software installation, configuration and troubleshooting • Provide remote or local support for partners • Track project tasks through project lifecycle • Following up issues according to worklog • Assistance to the Regional Director in electrical engineering technology related to projects • Cooperate with Logipix Hungary After Sales engineers on installation and testing • Create reports both internal and external for periodically submissions Requirements • Graduate in computer and/or electronics engineering • Strong documentation skills • Knowledge of TCP/IP networks • Strong knowledge in Windows OS • High level English skills • Stable technical knowledge Preferred skills • Interest in photography and cameras • Autocad • Project Management What we offer • International company background • Long-term employment status at a dynamic company • Online training to help with the daily routine

Job posted by
apply for job
apply for job
Nóra Soós picture
Nóra Soós
Job posted by
Nóra Soós picture
Nóra Soós
Apply for job
apply for job

Tech Support Engineer

Founded 2013
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune
Experience icon
2 - 4 years
Experience icon
As per market standards4 - 8 lacs/annum

A Technical Support Engineer at Plobal Apps serves as an expert for PlobalApps’ products and associated technologies. Since our products are built largely for Shopify store owners, The PlobalApps Technical Support Engineer is an expert on the Shopify product as well. This is a high-profile customer facing technical role to find solutions faced by our customers with their mobile apps and therefore help them work through technical difficulties. The Support Engineer is a strong interface between our customers’ and our Engineering / Product teams. Job Responsibilities: • Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. • Regular and Proactive follow-ups with customers via the tickets/issues raised with recommendations, work-arounds, updates and action plans. • Log Software defects using a bug tracking system and work closely with the engineering team to analyse defects and track them to resolution. • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn. • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests. Professional Competencies • Prior experience of supporting enterprise level customers • Demonstrated excellence in working with cross-functional and multi-disciplinary teams • Outstanding written & spoken communication skills • Well-organized with utmost care for details, along with excellent comprehending skills to address issues • Strong time-management and prioritization skills to work with multiple customers • Good Understanding of web technologies <insert technology names>   Desired Skills & Experience • Bachelor’s Degree Computer Science Related • Minimum 2 years of experience in customer support role • Strong problem solving skills • Organized and reliable self-starter who can work independently • Willing to work in rotating shifts

Job posted by
apply for job
apply for job
Tejas Phatak picture
Tejas Phatak
Job posted by
Tejas Phatak picture
Tejas Phatak
Apply for job
apply for job

Tech Support Engineer

Founded 2014
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune, Balewadi, Banur
Experience icon
0 - 3 years
Experience icon
As per market standards1 - 4 lacs/annum

Support to all over company atmosphere Team for Application, system, software & hardware. Achievement of customer satisfaction. Installation of System / computer hardware Machine & security firewall on customer machines. Trouble shooting. Minor software solution, adjustments & restoration of equipment's. >>> KT & Training will be provided. <<<<

Job posted by
apply for job
apply for job
Vikas Mantute picture
Vikas Mantute
Job posted by
Vikas Mantute picture
Vikas Mantute
Apply for job
apply for job

Tech Support Engineer,

Founded 2014
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune
Experience icon
0 - 2 years
Experience icon
As per market standards1 - 3 lacs/annum

Tech Support 00118 Communication Skills Newworking Firewall window systment Office 365 MS-Office

Job posted by
apply for job
apply for job
Vikas Mantute picture
Vikas Mantute
Job posted by
Vikas Mantute picture
Vikas Mantute
Apply for job
apply for job

Technical Sales Executive/Tech Support

Founded 2011
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[1 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Noida, NCR (Delhi | Gurgaon | Noida)
Experience icon
3 - 7 years
Experience icon
As per market standards2 - 3 lacs/annum

Responsibilities: o Working with customers/employees to identify computer problems and advising on the solution o Logging and keeping records of customer/employee queries o Analysing call logs so you can spot common trends and underlying problems o Updating self-help documents so customers/employees can try to fix problems themselves o Working with field engineers to visit customers/employees if the problem is more serious o Testing and fixing faulty equipment Skills: • An ability to assess each customer/employee's IT knowledge levels • Ability to deal with difficult callers • Good analytical and problem solving skills • Good interpersonal and customer care skills • Good accurate records keeping

Job posted by
apply for job
apply for job
Ruchi Purang picture
Ruchi Purang
Job posted by
Ruchi Purang picture
Ruchi Purang
Apply for job
apply for job

Task and Licensing Specialist

Founded 2009
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Mumbai
Experience icon
1 - 2 years
Experience icon
As per market standards2 - 4 lacs/annum

DUTIES AND RESPONSIBILITIES: •Act as a point-of-contact for technical license issuance and dispatch, creation and dispatch of internal packages needed for technical deployments and upgrades, assigning, tracking and monitoring activities of the team to achieve SLA targets, various reporting activities etc. •Handles real-time voice-calls and chats related to tasks and licensing •Adheres to the TAT on task and licensing activities •Handles email queries and responds in a timely-manner •Achieves basic understanding of Seclore product needed for the task and licensing activities •Handles multiple cases created at the same time with varying degrees of severities and priorities •Effectively communicates procedural and technical issues to internal and external customers/stakeholders •Manages schedule of cases, determines priority and severity levels, negotiates and sets expectations with internal and external customers/stakeholders •Engages with internal teams to prioritize customer requests if needed •Engages in ongoing trainings at functional and organizational level, along with self-learning •Creates support documentation as and when needed •Works in a team with assorted expertise •Comfortable working in shifts •Multitasks and works well in a fast-paced environment QUALIFICATIONS: •Required: Bachelor’s Degree or Diploma in Computer Science •Understands basic details of operating systems and is aware of various technology terminologies •Knows MS-Office Suite in depth •Good to know: Some level of scripting used for automation EXPERIENCE: •1 to 2 years of experience in a customer support/licensing role •Managed customers from regions such as NA, EMEA or APAC •Exposed to working in shifts •Handled customers on the phone •Current job includes exposure to CRM tool •Exposure to severity-based models would be preferable •Exposure to Enterprise/Corporate customers preferable ABILITIES REQUIRED: •Strong customer-focus and passion for customers •Excellent written and verbal communication skills •Strong problem-solving attitude •Keen sense of ownership •Keen to learn and upgrade •Ready to work in a 24/7 support team •Be a team player with ability to stretch (time-wise) when required •Willing to work in high-pressure environment •Skills in planning, organizing, and adapting within a multi-tasking environment •Willing to work in night shifts if needed

Job posted by
apply for job
apply for job
Julie Thinagaran picture
Julie Thinagaran
Job posted by
Julie Thinagaran picture
Julie Thinagaran
Apply for job
apply for job

Tech Support Engineer

Founded 2014
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Bengaluru (Bangalore)
Experience icon
1 - 3 years
Experience icon
As per market standards1 - 3 lacs/annum

Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.

Job posted by
apply for job
apply for job
Reena KJ picture
Reena KJ
Job posted by
Reena KJ picture
Reena KJ
Apply for job
apply for job

Tech Support

Founded 2004
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[1 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Mumbai
Experience icon
1 - 3 years
Experience icon
As per market standards1 - 3 lacs/annum

Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills

Job posted by
apply for job
apply for job
Manish Hingar picture
Manish Hingar
Job posted by
Manish Hingar picture
Manish Hingar
Apply for job
apply for job

Customer Success Specialist

Founded 1994
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[1 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Noida, Agra, NCR (Delhi | Gurgaon | Noida)
Experience icon
1 - 5 years
Experience icon
As per market standards2 - 5 lacs/annum

Embarc was established in 1994 and has established itself as a leading company in providing solutions for location based services. We have developed Find’n’Secure web based real time GPS Tracking and Fleet Management Software. We also have Find’n’Secure for Mobiles. We supply different kind of GPS trackers and accessories depending on the need of tracking (Vehicles, children, pets, ships, airplanes etc.). We have partners in more than 45 countries. We have now launched Find’n’Secure Ver 5.0. We have also launched FnS Apps for Android and iOS platforms. We are looking for a bright Technical Customer Success Specialist to provide enterprise level support to our customers via phone, web, email, chat and other support channels as required. Responsibilities: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles

Job posted by
apply for job
apply for job
Shailendra Bansal picture
Shailendra Bansal
Job posted by
Shailendra Bansal picture
Shailendra Bansal
Apply for job
apply for job
Why apply via CutShort?
Connect with actual hiring teams and get their fast response. No 3rd party recruiters. No spam.