Team Lead L3 Technical Support
at USA based product engineer company .
Team Lead (L3 Technical Support)
Job Description
PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.
To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.
Location: Pune
Education
- Bachelors or Masters of Computer Science or related
Total years of experience - 6 to 13
Required Experience
- Must have experience in leading technical small to medium size teams.
- Full-Stack Software Development experience in both front end and back end technologies.
- Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
- Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
- Experience with continuous integration infrastructure for software development such as Jenkins.
- Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
- Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
- Dynamic, energetic, motivated, positive outlook. Team player with good interpersonal skills
- Strong customer service and support focus with a desire to deliver a high-quality service
- Self-motivated and highly professional with the ability to lead and take ownership and responsibility
- Ability to multitask, work under pressure and to tight deadlines
- A desire to learn and improve skills and knowledge
- Adaptable and flexible to business demands
- Strong organisational and planning skill
Preferred Experince
- Experience in developing software for medical devices (ISO 13485/IEC 62304)
- Experience with any Cloud Platform like AWS, GCP or Azure.
- Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
- Experience using Test Driven Development processes
- Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
- Experience with MongoDB
- Experience with at least one dynamically typed language (Python, Node.js, Groovy).
Responsibilities
- Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
- Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
- Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
- Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
- Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
- Maintain application by regular monitoring, performance tuning and testing activities
- Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
- Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments
- Design, prepare and conduct training relating to Problem & Incident Management
- Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
Similar jobs
Our IT Company needs a capable, motivated Desktop Support Engineer to take over all aspects of the configuration and maintenance of our computer systems. Do you love tackling problems head-on? Do you enjoy coming up with creative solutions to a business’s pain points? Are you constantly updating your knowledge of hardware and software trends and advancements? If you can answer “yes” to those questions, you’ll fit in well with our company. We run a fast-paced but casual office in a supportive atmosphere. As the only IT staff member on our team, you’ll wear lots of hats and gain plenty of valuable experience
What you will be doing:
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
- Creating user accounts and performing access control
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
- Provide desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
- Troubleshooting networking and connection issues
- Meeting with the user to diagnose software, networking, or hardware issues
- Providing technical support via remote-access systems
- Administrate infrastructure, including firewalls, databases, malware protection software, and other processes
- Tracking and managing work records
- IT asset inventory management
- Provide documentation and technical specifications to management for planning and implementing new or upgrades of IT infrastructure
- Creation of the local work environment in Linux for the project management/project deployment
What you will bring:
- 2-5 years of experience as Desktop Support Engineer/IT administrator
- Strong knowledge of systems and networking software, hardware, and networking protocols
- Ability to respond to help desk requests after hours on a limited basis
- Working with internet gateways, firewalls, and routers
- Experience in Installation & Troubleshooting of operating systems such as Mac, Linux, Windows
Educational Qualification:
- Diploma or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
What we will offer you:
- Floating Holidays: As we work remotely, you can choose your own regional festival holidays for the year. You get a total of 30 days of paid time off
- Rewarding Culture: Employee rewards and recognition, performance bonuses, special gifts on birthdays and important life events, and more...
- Cross-cultural team: Opportunity to work with cross-cultural, cross-country, and cross-functional teams across the globe
- People First Approach: We believe in taking care of our employees and therefore constantly empower them with a dedicated learning budget for courses and certifications
- Company retreats: Once a year
- Work with the founder: We follow a flat structure and an open-door policy that enables you to interact daily with everyone up to our CEOs
- Special Leaves: We value our employees and want them to spend quality time with their families during important life events like birthdays, maternity, and paternity events
TechnoFunctional Expert:
Job Description
Key Responsibilities:
Primary responsibilities:
- Good in translating Technical architecture to implementation
- Hands on experience in programming and scripting languages (NodeJS, HTML, TypeScript & JavaScript).
- Experience in any server-side programming
- Strong knowledge in REST, SOAP APIs, interfaces and data delivery via APIs
- Design and develop REST APIs for the business functionalities.
- Knowledge of data related applications and best practices
- Understanding of leveraging various database capabilities like stored procedures, triggers, reusable functions using MySQL
- Proficient understanding of JavaScript frameworks, including jQuery.
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of code versioning tools like GIT/SVN
- Working with and leveraging cloud PaaS components for front end delivery
- Deployment experience on Cloud (Azure / AWS / GCP)
- Build solutions on and around Hyperautomation platform
- Experience working x
-
Secondary responsibilities:
- Discovery and Assessments
o Run Automation opportunity discovery lifecycle from start to finish
- Data analysis and engineering
o Identify data dependencies in a solution
o Simulate data, create data layer for consumption
o Create high level data architecture as part of solutioning and MVP lifecycle
o Identify solution for reporting and dashboarding needs
- Own up the discovery phase
- Work with different stakeholders including process owners and tech spocs
- Understand nuances of data (structured and unstructured) and assess its impact on application performance
- Work with ML expert and frontend/middleware expert in a seamless manner and help create optimal solutions and robust applications
Qualifications
o B.E. or MCA or MBA
o 6 to 10 years of overall experience
Support Executive
- To plan, prioritize, and manage multiple tasks independently
- To interact with customers to resolve their queries and issues on CRM (emails, calls, social media handles etc)
- To respond to requests and troubleshoot to resolve technical problems correctly within the defined SLA.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- To communicate complex ideas effectively – both verbally and in writing.
- To work and contribute to the creation of an environment that facilitates high performance
- Facilitate communication, education and issue resolution for multiple users at the same time.
- Demonstrate integrity and an ability to handle sensitive information
- Actively look for continuous improvement areas to make processes more efficient
- Meet Support Quality requirements as outlined via various support metrics.
- Should have hands on experience of using Zendesk, JIRA.
Job Requirements: - Be able to multi-task calls (Type & Talk), should be a keen listener.
- Come with a minimum of 3 years of customer support experience.
- Have strong technical support & communication skills.
- Good listening and problem-solving skills
- Ability to handle stress and perform under pressure.
- Ability to multitask and handle multiple customer requests at the same time
- Willingness to suggest new features by understanding customer needs
- Work with a sense of proactiveness & ownership.
- Should be able to engage the customer in a conversation and avoid dead air on calls.
- Must accurately capture required customer details in CRM.
- Possess a high degree of self-motivation and drive.
- Ability to work independently and as part of a team.
- An ability and interest in working in a fast-paced, ambiguous, and rapidly-changing environment
- Hustler, get things done attitude
- Disposition to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve goals and realize the value
AWS Architect
at Reputed MNC client of people first consultant
Experience: 9-12 years
Location: Bangalore
Job Description
Strong Experience across Applications Migration to Cloud, Cloud native Architecture, Amazon EKS, Serverless (Lambda).
Delivery of customer Cloud Strategies aligned with customers business objectives and with a focus on Cloud Migrations and App Modernization.
Design of clients Cloud solutions with a focus on AWS.
Undertake short-term delivery engagements related to cloud architecture with a specific focus on AWS and Cloud Migrations/Modernization.
Provide leadership in migration and modernization methodologies and techniques including mass application movements into the cloud.
Implementation of AWS within in large regulated enterprise environments.
Nurture Cloud computing expertise internally and externally to drive Cloud Adoption.
Work with designers and developers in the team to guide them through the solution implementation.
Participate in performing Proof of Concept (POC) for various upcoming technologies to fit in business requirement.
Job Description:
- Experience as a Web Methods Developer with both MFT and JDBC adapter
experience
- Experience in Web Methods Integration 9.x, 10.x/above.
- AS2 transmission with partners.
- Working experience in webMethods designer, Integration Server, Web Services
(REST, SOAP), pub-sub model, JMS, SAP adapter, SFDC adapter, AS400 adapter,
Web Methods Test Suit and MQ Adapters.
- Hands on building BPM and TN integrations. Must have built process models in
deployed them till production.
- Hands on CAF. Must have built custom pages on CAF and deployed then till
production.
- Knowledge on Scrum methodology.
- Basic Fundamental understanding, logical reasoning, problem solving approach.
- Excellent communication.
- Good Problem Solving Approach
Primary Skills :
- Experience as a Web methods Developer with both MFT and JDBC adapter
experience
- RESTful service development
- In-depth ESB knowledge
- Experience in SAP adapters
Senior DevOps Engineer
at They platform powered by machine learning. (TE1)
- Deploy company Application on customer public cloud and on-premise data centers
- Building Kubernetes based workflows for wide variety of use cases
- Document and Automate the deployment process for internal and external deployments
- Interacting with customers over call to deployment and debugging
- Deployment and Product Support
Desired Skills and Experience
- 4-6 years of experience in infrastructure development, or development and operations.
- Minimum 2+ years of experience in docker and kubernetes.
- Experience working with Docker and Kubernetes. Aware of Kubernetes Internals, Networking etc. Experience with Linux infrastructures tools.
- Good interpersonal skills and communication with all levels of management.
- Extensive experience in setting up Kubernetes on AWS, Azure etc.
Good to Have
- Familiarity with Big Data Tools like Hadoop, Spark.
- Experience with Java Application Debugging.
- Experience in monitoring tools like Prometheus, Grafana etc
Looking for a mid level .NET developer with 3+ Years of Experience.
Extensive experience with Microsoft technologies including.NET, ASP.Net Core MVC, C#, MS SQL Server. WPF, WCF C#, ASP.NET, XML, XSL, scripting languages including JQuery/JavaScript and HTML.
Working on ASP.Net Core2 MVC is added advantage.
Good to have knowledge with SQL Server 2012, indexing and queries and SSIS/SSRS.
Has Implemented Ajax Controls in C# . Net Projects
Complete understanding of MS SQL Database. Data modelling to visualize database structure.
Writing queries use for front‐end applications (websites, desktop applications, Mobile App or cloud apps).
Good understanding of Reviewing query performance and optimizing code.
Designing and coding database tables to store the application’s data.
Creating database triggers, stored procedures & functions.
Creating table indexes to improve database performance.
Has experience in writing unit tests & performing unit tests on own codes.
Responsibilities:‐
• To be responsible for managing technology in projects and providing technical guidance / solutions for work completion.
• To develop and guide the team members in enhancing their technical capabilities and increasing productivity.
• To ensure process compliance in the assigned module and participate in technical discussions/review.
• To prepare and submit status reports for minimizing exposure and risks on the project.
• Experience working with MVC framework.
• Hands on experience on various design patterns
• Experience in Unit testing development.
• Good to have experience on Team foundation server and Agile Development.
• Oversee and review code as required.
• Drive implementation and address technical roadblocks that the team is facing.
• Experience with diagnosing performance and/or memory issues is a plus, including using relevant profiler tools.
• Oversee and assist during system testing, UAT and deployment.
Java Developer
Joining Location: Bangalore
Experience - 4 to 6 Yrs
Notice Period: Immediate (15-30 Days max)
Salary (Per Annum) :
min Sal:8
max Sal:12L
Description:
- Work experience as a Senior Java Developer or similar role
- Experience designing, building and testing Java EE applications
- In-depth knowledge of popular Java frameworks like Spring and Hibernate
- Minimum of 4+ experience with Spring
- Minimum 2 years’ experience with Hibernate
- Sound knowledge of core java and collections
- Hands on experience building ReST based web services
- Spring Boot experience a plus
- Experience with Object-Oriented Design (OOD) and design patterns
- Hands on experience working with databases
- Good delegation and time management skills
- Problem-solving abilities
Responsibilities:
- Identify and analyze user requirements
- Prioritize, assign and execute tasks throughout the software development life cycle
- Develop Java EE applications
- Write well-designed, efficient code
- Review, test and debug team members’ code
- Design database architecture
- Schedule product releases with internal teams
- Document development phases
- Ensure our applications are secure and up-to-date
Soft Skills
- Good written and oral communication skill
- Team player
- Mentoring and leadership capability
