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Customer Retention Jobs in Mumbai

24+ Customer Retention Jobs in Mumbai | Customer Retention Job openings in Mumbai

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Bigul.co

at Bigul.co

1 recruiter
Apoorva Goel
Posted by Apoorva Goel
Navi Mumbai, Mumbai
5 - 8 yrs
₹7L - ₹10L / yr
Customer Relationship Management (CRM)
Salesforce
Customer Retention
Automation

Job Brief 

We are currently looking to hire an enthusiastic & driven CRM Manager to join our team and implement improvements to the CRM processes, propose methods to acquire & retain customers and participate in growth campaigns. 

 

Responsibilities 

  • Analyzing data to inform business development and campaigns 
  • Driving CRM initiatives and overseeing the execution of campaigns 
  • Acting as a liaison between the IT and CRM team to identify consumer segments to be targeted for campaigns 
  • Partnering with different stakeholders to keep them informed about upcoming data management initiatives 
  • Maintaining and improving data management processes and accuracy 
  • Working with IT to manage CRM systems and data warehousing 

 

Qualifications 

  • A bachelor’s degree or higher in marketing, computer science or related field 
  • Minimum experience of 3 years in creating systems and processes for customer lifecycle management and customer success 
  • Can work in a fast-paced environment and deliver results on tight deadlines 


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Mumbai
2 - 5 yrs
₹2.4L - ₹4.2L / yr
Customer Service
Customer Relationship Management (CRM)
Customer Support
Customer Success
Customer Retention

Position – Customer Service Executive (Chat/Email Process)

 

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!


Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 


Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

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Product start-up in mumbai
Agency job
via Qrata by Blessy Fernandes
Mumbai
1 - 3 yrs
₹8L - ₹10L / yr
Revenue growth
Customer Retention
Customer Relationship Management (CRM)
Digital Marketing

Responsibilities

We’re growing quickly on grounds of great customer love & are looking to add a new Retention Marketing Manager to our growth team. Your responsibilities would include (but not be limited to):

● Find key levers for growth in the user journey funnels across all channels (CRM, Digital marketing, direct, etc.) and platforms (App, Web, Mweb, etc.)

● Develop a personalization roadmap and execution plan across teams to help drive better visits/user and visit to buy conversions

● Drive initiatives to maximize LTV

● Manage cross-functional growth projects at both macro and micro levels, working closely with product and functional teams to run experiments, A/B tests, and roll out features on an ongoing basis

● Analytical :- Develop data-backed insights to predict good/bad customer journeys, understand user engagement, new vs retention programs to find levers for growth


Skills You’d be a great fit for the role if you display these qualities:

● Ability to drive data-backed business decisions for revenue growth

● Detail Oriented- Good at problem-solving skills

● Experience of working in unstructured environment and entrepreneurial in nature

• Action-oriented and energetic, with a focused and pragmatic approach to problem

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For a Media company
Agency job
via Qrata by Prajakta Kulkarni
Mumbai, Gurugram
7 - 9 yrs
₹10L - ₹16L / yr
Account Management
Customer Relationship Management (CRM)
Customer Retention

Designation: Account Director Team: Account Management

Grade: 6

Job Location: Mumbai/ Gurugram

Reporting Manager: Business Head

Job Purpose

The Account Director is responsible for maintaining a leadership position in the market by contributing to:

● Success of a set of assigned client accounts, leading to account renewals and upsells

● Building of capable, independent and motivated teams

● Accurate internal planning, budgeting and forecasting

Role Responsibilities & Deliverables

1. Strategic ● Create plans, budgets & forecasts for internal consumption and usage ● Review & vet decoded client briefs of existing clients every quarter and of new clients as they come in ● Create and communicate Annual Operating Plans (AOP) basis the clients’ decoded briefs. Update the AOP incase of significant modifications in the client’s brief or digital platform policies during the course of the year ● Create quarterly execution plans based on internal plans and decoded client briefs ● Update resource planning basis quarterly FTE and utilization mapping ● Maintain monthly client P&Ls ● Ensure achievement of billing targets by the team ● Ensure timely renewal of contracts. Identify any obstacles to contract renewal well in advance, and resolve (or escalate) the same

2. Communication & Coordination

● Monthly / Quarterly (as pre-defined) meetings with clients to build relationship, understand client’s strategic / growth plans and identify upsell opportunities ● Monthly communication with clients to provide updates and collect feedback ● Ensure timely and proactive response to client emails (by self and by team) Mumbai | Gurugram

3. Account Management

● Brainstorm (when required) with relevant teams for client pitches and execution of briefs ● Ensure accurate referencing and industry benchmarking by the team ● Upsell offerings to existing clients based on specifically identified needs of the client ● Strategic intervention and inputs to the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same

4. Finance ● Follow up with the client for any overdue payment and ensure it’s release incase the Associate AD isn’t able to ● Review quarterly financial trackers and update the management on the same. Provide necessary inputs and course correction where required

5. Team ● Hire capable, independent resources that can understand, communicate and execute client briefs accurately ● Create a team culture of research and self-development ● Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

Core Competencies

1. Business & Financial Acumen ● Fluency in comprehending, tracking and maintaining financial data ● Keenness in understanding Client business with the aim at linking team efforts with Client revenue

2. Leadership & Team Management ● Lead by example & mentor team members ● Keep team members motivated at all times ● Ensure quality resources are brought on board ● Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback) ● Train, mentor and motivate the team Mumbai | Gurugram

3. Industry Knowledge ● Monitor competitor offerings and identify potential business avenues ● Update self and the team on the latest industry trends

4. Customer Focus ● Keep client needs in mind while framing strategies ● Timely resolution of client escalations

5. Planning & Organizing ● Tactfully prioritise tasks and projects to manage work across brands ● Deliver quality work within deadlines with the available resources

6. Communication ● Excellent written and verbal skills ● Ability to clearly articulate complex ideas and strategies to clients and the team ● Ability to sell work and ideas, and respond positively to feedback


Desired Qualifications & Expereince

1. UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.

2. Candidates with 5+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three

3. Prior team management experience preferred

4. Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it

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Mumbai
2 - 4 yrs
₹4L - ₹6L / yr
Client Servicing
Customer Retention
Team Management
Business Development
Insurance management

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.


Roles & responsibilities:

• Key connect with Insurance Companies to procure competitive pricing and terms

• Timely and compliant placements of all lines of General Insurance Products

• Assisting the sales team to close business

• Client onboarding, retention & renewals, and servicing requirements

• Assisting onboard clients for all their new / renewal requirements

• Keeping customers updated on the latest products to increase sales.

• Preparing RFQ’s for all General Insurance requirements

• Retention – Manage servicing team for renewal retention; visiting clients for managing relationships; retention of existing policies/clients


Requirements:

Technical Skills:

• MS Office – Word, Excel, PowerPoint, and Outlook.

Education, experience & skills required:

• Graduate / MBA or relevant degree. Insurance degree would be an added advantage.

• Knowledge of insurance / General Insurance domain preferred.

• 2 to 4 years of experience in Insurance Broking / Placement & Retention.

• Excellent interpersonal and communication skills

• Proficient in all Microsoft Applications

• Superior product knowledge

• A team player with leadership skills

• Maintain a positive attitude focused on customer satisfaction.

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Mumbai, Navi Mumbai
9 - 16 yrs
₹20L - ₹35L / yr
Key account management
Customer Success
BFSI
Communication Skills
Effective communication
+3 more

We are currently looking for highly skilled and established Key account manager/ Customer Success Specialists, for a deep IP technology platform company.


Responsibilities


Develop new business through existing accounts by understanding the customer's business, identify and explore commercial opportunities with the accounts.

Build an incremental sales pipeline for financial services solutions.

Be a thought leader in the rapidly evolving and disruptive space of BFSI.

Regularly liaising with existing clients to identify new business opportunities.

Prepare plans, encompassing sales and pricing activities, to maximize opportunities and value for both parties.

Remain knowledgeable of market and industry trends, competitors, and leading customer strategies.

Understand and clearly articulate CRMNEXT value proposition.

For this role you must have:


Experience in handling large enterprise accounts in domestic and international geographies

Experience of selling enterprise business applications to large banks

Experience in deepening client engagements and developing uncontested market space.

Critical thinking and strong decision-making abilities

Experience in devising Strategic Plans to expand sales and sales forecasting

Solution oriented and problem-solving skills Experience of proposal preparation, contract discussion and negotiation


You will have a dual role of a technology and business expert and help make decisions that will impact the business.

Excellent verbal and written communication skills

Prior experience of Customer facing role.

Good experience into CRM Sales/ Business development.

Strong expertise and passion for the banking and financial services vertical.


Qualifications

BE/BTech/ MSc IT/ MCA - With 60% throughout the academics.

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IoTRL Connect Pvt Ltd

at IoTRL Connect Pvt Ltd

2 recruiters
Roopa Sukumaran
Posted by Roopa Sukumaran
Remote, Mumbai, Hyderabad
1 - 2 yrs
₹2L - ₹3L / yr
Customer Success
Customer Retention

Safety Connect is a growing company in the domain of field force and road safety.

We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We’re looking for superior people skills and a positive attitude.

we’re growing and evolving, and if you are flexible then you’ll need to come along for the ride.

 

 

Responsibilities:

  • Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.

  • Manage incoming calls and emails and handle appropriate follow-up calls and emails.

  • Address, resolve and record any customer issues that arise about business growth, billing, and general account satisfaction.

  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.

  • Coordinate and train all new customer starts in an efficient and streamlined way.

  • Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.

  • Work with the sales and marketing team to drill customer references and develop case studies.

 

 

Requirements /Qualifications: 

  • 1-2 years of experience in communications, marketing, sales, account management, or customer success.

  • Multi-tasking skills, strategic planning, and project management skills.

  • Exceptional communication skills (verbal and written). 

  • Analytical and process-oriented mindset.

  • The ability to solve problems & to think quickly on your feet.

  • An eye for detail.

  • Knowledge of SalesForce and project management tools.

  • Event planning experience is a plus.

 

Read more
Series A Funded Startup -Organic food brand for kids
Mumbai, Bengaluru (Bangalore), Gurugram
6 - 8 yrs
₹20L - ₹25L / yr
Customer Retention
Product Marketing
Marketing
Digital Marketing
Revenue growth
+2 more
Roles and Responsibilities
• Lead the local execution of the marketing campaigns and D2C commerce across all owned, earned and paid channels.
• Shapes the future of D2C marketing and sales, develop a clear strategy for the activation and sales in the market and to plan, implement and optimize all media campaign activities together with the global D2C team and agency partners.
• Responsible for enabling cutting edge, agile and technology enabled
audience based, personalized activation & omni-channel marketing and direct sales & engagement via owned platforms to increase consumer, customer and business impact.
• Drive all marketing campaign activities across all digital channels and all
categories. Lead the execution and constant optimization of D2C digital
marketing activation strategy.
• Drive full P&L responsibility and ensure high repeat values & LTV for
customers.
• Plan sales/events to highlight the offers and new product launches of the
company.
• Coordinate between the Brand & D2C team to maintain the Brand
architecture.

• Responsible for the full funnel flow on the website for customers and ensuring high
CR&AOV.

Required Skills/ Experience
• 6-7 years of relevant experience
• Prior experience in D2C companies or consultancies
• Experience in digital marketing
• Worked on different live projects, web optimization.
Read more
BlitzPools

at BlitzPools

1 recruiter
Saloni Mehta
Posted by Saloni Mehta
Mumbai
3 - 8 yrs
₹4L - ₹10L / yr
Customer Retention
Product Strategy
Social Media Marketing (SMM)

Company Profile:
Blitzpools is an Indian fantasy sports platform that allows users to
play fantasy cricket, football and kabaddi.

Blitzpools is a Game of Skill where user creates a team of real
players for an upcoming match and compete with other users for big
prizes. User's team earns points based on user's player performances
in the real-life match.

Years of Experience: 6+yrs.

Responsibilities:

  • End-to-End ownership of retention programs and processes across a variety of direct-to-customer channels – Outbound & Inbound, Manual / Assisted (tele-calling, visits) & Automated (including email, SMS, push notifications, merchandising and other new upcoming digital mediums)
  • Conceptualizing, building, executing and analyzing retention programs, making continuous improvements based on performance, trends, and insights via tests and iterative optimization
  • Generate deep insights about customers that increase their retention, root-cause & predict churn and lead to inventing new ways to delight and retain customers. Will include conducting primary & secondary customer research
  • Own the product strategy and roadmap for retention - Partner with the product team to translate business goals into short term and long-term product roadmaps- Comfortable in generating a strategic vision as well as glide path with product teams. Stay abreast of new innovations and the latest technology trends and explore ways of leveraging these

Desired Skills:

  • Bachelor’s degree from a reputed institute. 6-8 years of overall experience with 5+ years of relevant work experience in lifecycle marketing in consumer products / services
  • Demonstrate result orientation and high Bias for action. The candidate must have strong operational experience and be willing to get hands dirty.
  • Proven track-record of managing and delivering marketing programs identifying customer actions and conversions for each stage and achieving those KPIs
  • Highly customer-obsessed thinking with a deep understanding of customer needs and aspirations. Skilled at decoding the price-value equation from a customer’s perspective and an ability to speak the customer’s language
  • Demonstrated experience using data and KPI metrics to monitor and measure performance, measure effectiveness and plan ongoing improvements
  • Strong verbal and written communication skills. Ability to think big and rethink how to better serve our customers
  • High bias for taking end-to-end ownership of responsibilities, flexibility and exceptional communication skills earning trust of others

 

Read more
Mumbai
3 - 10 yrs
₹15L - ₹16L / yr
Customer Retention
CleverTap

Company Overview:

It is one of India’s leading consumer products companies in the global beauty and wellness space.

Has a turnover of Rs. 73.3 billion (USD 1.05 billion) through its products sold in India and chosen markets in Asia and Africa.

Its portfolio of brands include Parachute, Parachute Advansed, Saffola, Saffola FITTIFY Gourmet, Coco Soul, True Roots, Hair & Care, Nihar Naturals, Livon, Kaya Youth O2, Set Wet, Set Wet Studio X, Revive and Mediker


Role Description for Customer Retention Manager (DTC):


Role in a brief:

What will you do?

As Customer Retention Manager, you will own end to end planning & execution of various CRM channels (Email, Notification, SMS, etc.) along with the help of team members. You will drive initiatives to engage users of the brands.


  • Responsible for strategizing and executing marketing automation, segmentation, and complex workflow builds to drive growth, engagement, and retention throughout the customer journey.

  • Complete ownership of engagement, retention, and reactivation funnel and marketing activities and focus on improving product metrics (DAU, MAU, Retention, etc)

  • Developing Strategies for Improving Direct Marketing Channels with Impactful Retention Strategies.

  • Develop the CRM strategy for reactivation to drive and maintain a constant retention rate across all categories.

  • Drive all marketing automation activities to develop and execute end-to-end user journeys from onboarding to reactivation.

  • Work closely with product, UX/design engineering to enable Growth and Merchant marketing initiatives to drive bottom-line conversion.

  • Responsible for creating monthly/quarterly plans for critical retention metrics (Repeat Rate, Activation Rate, Resurrection Rate) and ensuring the achievement of the same

  • Help strengthen data-led thinking and lead the development of customer intelligence frameworks (Churn prediction, Most Valuable Customer, etc) across the retention charter

  • Work on customer segmentation strategies to deliver personalized campaigns to reduce churn & reactivate churned users

  • Lead the reporting, monitoring, tracking for all CLM initiatives

What will you bring to the table:

  • Well-versed with one or more CRM and marketing automation tools such as Netcore Cloud, CleverTap, WebEngage, MoEngage, etc.

  • Should have strong analytical skills and a data-driven problem-solving approach.

  • Should be able to strategize and execute campaigns and link them to the organizational goals

  • Familiarity with major digital marketing channels and tools

  • Minimum 3 years of experience in Retention Marketing / Growth roles

  • Prior Startup experience

  • Prior demonstrated excellence in previous roles

Experience bracket – 3+yrs in customer retention marketing & growth marketing

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UniAcco

at UniAcco

1 recruiter
Ayush Poddar
Posted by Ayush Poddar
Mumbai
0 - 2 yrs
₹2.5L - ₹3L / yr
Business Process Outsourcing (BPO)
Customer Service
Customer Support
Customer Success
Communication Skills
+2 more

What you’ll do

Roles and Responsibilities

 

  • Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods.
  • Meet customer service team call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.

 

 

Qualifying Criteria

 

  • 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
  • Fluent in English.
  • Strong phone handling skills.
  • Ability to multitask.
  • Prioritise and Manage time effectively.
  • Academics - Minimum Graduate
  • Age - 20 to 25 years 

 

 

About UniAcco

 

UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK.  We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.

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BLITZPOKER

at BLITZPOKER

1 video
1 recruiter
ESPERANZAGAMING PRIVATELIMITED
Posted by ESPERANZAGAMING PRIVATELIMITED
Mumbai
4 - 8 yrs
₹10L - ₹15L / yr
Digital Marketing
Online advertising
Marketing Strategy
Gaming
Customer Retention
+2 more

About the job

     As the AGM - Retention, you will be responsible for developing and implementing our marketing strategy for player retention on the platform. You will consistently execute, learn, and iterate result-oriented marketing campaigns to ensure player retention on the platform and optimum utilization of all resources. Ideate and execute innovative campaigns for player retention on the platform. You will need to strategize and implement various promotional offers and bonus offers to increase deposits and ARPU. Leading a team of marketing specialists, you will work with senior leadership across functions and ensure we achieve industry-leading revenue and budget targets consistently.

 

Responsibilities

  • Develop and implement a cohesive marketing plan for player retention through various platforms.
  • Create aggressive monthly and quarterly retention plans and ensure we meet them.
  • Ideate and execute innovative campaigns for player retention on the platform. Strategizing and implementing various promotional offers and bonus offers to increase deposits and ARPU.
  • Track the effectiveness of ongoing campaigns through regular reporting that includes details of customer behavior, usage, and spend.
  • Analyse the customer journey and identify key touchpoints in the customer's interaction to optimize customer activation and retention. 
  • Prepare regular reports and presentations on marketing metrics.
  • Conduct market analysis to identify challenges and opportunities for growth.
  • Provide guidance and ideas to organize effective marketing events.
  • Conduct thorough competitive analysis to stay informed and ahead of the competition.

 

 

 

Requirements

Qualifications

 

 

  • Demonstrable experience in a senior role leading customer retention as well as designing and implementing successful marketing campaigns.
  • Thorough knowledge of SEM, Facebook and CRM tools like CleverTap, Web-engage, etc.
  • Advanced Excel skills, and knowledge of SQL and tableau is preferable.
  • Ability to creatively solve business problems through strategic and innovative approaches.
  • Ability to work with various teams in a complex environment, ensuring timely delivery of multiple projects.
  • Highly analytical with the ability to collate, analyse, and present data and drive clear insights into decisions that improve KPIs.
  • Ability to effectively communicate and manage relationships with senior management, company divisions, and partners.
  • Ideally, should have gaming or e-commerce industry experience.

 

 

 

About BLITZPOKER

 

BLITZPOKER is part of one of the largest poker networks in the world with over a million registrations and 100,000 active users.

 

In India, majority- owned by i3 Interactive Inc. BLIZTPOKER brings together all the fun and class in the world of online poker games in India with its exciting poker tournaments and promotions. It offers varieties of games in poker like Texas Hold’em, Omaha, Open Face Chinese Poker among others for professional and recreational players.

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sharadmishracom

at sharadmishracom

1 video
1 recruiter
Sharad Mishra
Posted by Sharad Mishra
Mumbai
0 - 3 yrs
₹1L - ₹3L / yr
Customer Support
Customer service manager
Customer Relationship Management (CRM)
Customer Retention
• JD For Customer Service Manager

• This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Strong client-facing and communication skills.
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
• A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
• Managing a large number of incoming calls and emails.
• A thorough knowledge of the product or service the company they work for is offering
• Liaising with internal stakeholders and follow up with external customers.
Read more
Zoltan Properties

at Zoltan Properties

1 recruiter
Ali Khan
Posted by Ali Khan
Remote, Hyderabad, Bengaluru (Bangalore), Mumbai, Pune, Chennai
1 - 2 yrs
₹2L - ₹3L / yr
Sales
Business Development
Lead Generation
Field Sales
Telesales
+3 more
The Role Of A Sales Executive Is To Assist The Organisations Sales And Growth Efforts By Contributing To New Customer Acquisition. Candidate Should Be Able To Provide Ideas To Attract New Clients And Keep The Senior Management Updated About Marketplace And Competitor Activity. The Primary Role And Responsibilities Of A Business Development Executive Include Responsibilities: • Build Contacts With Potential Clients To Create New Business Opportunities • Keep Prospective Client Database Updated • Make Cold Calls For New Business Leads • Support In Writing New Business Proposals • Maintain Knowledge Of All Product And Service Offerings Of The Company • Arrange Meetings For Senior Management With Prospective Clients • Follow Company Guidelines And Procedures For Acquisition Of Customers, Submission Of Tenders Etc. • Have A Proven Track Record Of Selling Digital Marketing Services To Small And Medium Businesses
Read more
Mumbai
2 - 6 yrs
₹10L - ₹25L / yr
Marketing
Customer Retention
  • Strategizing & executing to improve Key Retention Metrics i.e Repeat Rate, % of Repeat Revenue, Revenue Per Customer, etc.
  • Analyzing Regular Customer Cohort Performance, both on a product & company level.
  • Developing the product subscription business on the website.
  • Build retention marketing campaigns based on customer segmentation.
  • Drive User Engagement in Lower Funnels using user engagement platforms
  • Build the Customer Loyalty Programme for the brand.
  • Creating Email & Marketing Strategy to increase repeat rate & overall basket size.
  • Profiling Key Customer Groups Regularly
  • Conducting Survey & Research to better understand Repeat Customer Behaviour & Habits
  • Analyze and track performance - activation, engagement, retention and churn data analyzing experience is required.
Read more
Mumbai
3 - 8 yrs
₹15L - ₹30L / yr
Product Management
Product Manager
Product Lifecycle Management (PLM)
Customer Retention
Product Strategy
Prepare, maintain, and evangelize the product & features roadmap for short-
and long-term releases, based on business opportunities and market research.

● Work with cross-functional product teams to accomplish product objectives,
overseeing timelines and meeting deadlines for product releases.
● Validate detailed specifications and development costing versus market potential and future predictable revenue.
● Responsible for product launch and release plans. Coordinates internal and external product launches working with Marketing Support and Training
teams.
● Collaborate with technology to create strategies by which technology will be developed or adapted to meet market needs and leverage opportunities. (e.g.,
Buy/Build decisions)
● Monitor and analyze new technologies and inform the team of their potential applications to our business. Conduct and lead forward looking research
studies.
● Create and maintain profit and loss documentation for products and services.
● Act as liaison between Marketing, Technology, and Customer Experience teams to support product positioning and customer demand as part of new
product development
Read more
Wealth Advisors India

at Wealth Advisors India

1 recruiter
Vidya K
Posted by Vidya K
Pune, Mumbai, Ahmedabad
1 - 2 yrs
₹3L - ₹3.5L / yr
Sales
Business Development
Field Sales
Telesales
Client Servicing
+4 more

Main Purpose of Job:

1. Responsible for Lead Generation and Client Conversion (Closing deals with Pharmacies and Doctors)

2. Working on Client Retention and Marketing Strategies (Onboarding patients by doing promotional activities)

3. Cold calling and Field sales activities.


 

Key Responsibilities / Accountabilities:

Key Activities - End Results

1. R&D for Lead Generation:

Will ensure lead generation and conversion as well.

2. Competitive Research Analysis:

Research will ensure less error rates and hence more efficiency.

3. Provide Weekly and Monthly reports:

Will show regular growth and advancements.

4. Identify potential market and test them extensively:

Opens new market ways and hence will help in increasing revenue.

5. Collecting and evaluating customer feedback:

Will show customer or client satisfaction.

6. Evaluating customer research, market conditions and competitor data:

Will provide more insights and hence increase productivity.


 

Competency Profile:

1. Experiences in delivering client focused solutions to customer needs.

2. Ability to work to budgets and deadlines.

3. Highly Energetic

4. Self-discipline & commitment

5. Innovative & Creative

6. Cost Consciousness

7. Efficient in Microsoft office (Excel & PowerPoint)

8. Good reasoning abilities. Sound judgment.

9. A creative approach to problem-solving skill

10. Tactful, mature, flexible.

11. Result oriented

12. Strategic Thinker

13. Build and Maintain strong, long lasting client relationship.

14. Strong verbal and written communication

Read more
Remote, Mumbai, Navi Mumbai
1 - 4 yrs
₹3L - ₹5L / yr
Relationship Manager
Sales
Customer Relationship Management (CRM)
Relationship building
Business Development
+4 more
We are urgently hiring a 'Relationship Manager' for our client, a real estate broking company, located in Mumbai.

Role: Relationship Manager

Location: Mumbai (Andheri; Vashi)

Experience: 1-4 Years

Qualification: Any graduate
Salary offered: Fixed salary + Travel reimbursement + gratuity + telephone reimbursement + Performance Linked Incentives


Key Responsibilities:

  • Contacting and following up with new prospective Clients and setting up new business opportunities.
  • Convert prospects into customers by showcasing appropriate residential properties to the prospects matching the investment/ residential needs of the prospects.
  • Plan approaches and pitches
  • Build relationships with new clients.
  • In some cases, Cold calling for sales of Primary properties.
  • Achieving written down sales targets by the organisation.
  • Attending Developer meetings & Channel partner orientations as and when required.
  • Participate in the negotiation meeting with buyer & Seller.

Skills Required:

  • Excellent communication and negotiation skills
  • Persuasive with Marketing and Sales skills
  • Customer Service orientation
  • High levels of Passion and Ownership
  • Result-driven individual

Qualifications & Experience:

  1. Graduate & above
  2. Must have two wheeler with a valid Driving license. Should believe in riding with safety (Helmet, Law-abiding, etc.).
  3. 1 to 4 years of Sales Experience in Any Sector
  4. Must be willing to travel within the city
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Skandhanshi Infra Projects
Nagraj Kumar
Posted by Nagraj Kumar
Mumbai
1 - 4 yrs
₹3L - ₹13L / yr
Customer Success
Customer Retention
Customer Relationship Management (CRM)
Job Responsibilities - - Empathize with each and every aspect of the customer experience, putting customers needs first. - Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty. - Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges. - Spot opportunities for improvements to the product and work with the product team to drive and implement them. - Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams. - Partner with sales team for up selling and renewals, and increase the revenue per customer. - Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster. Expectations: - Must be fluent in English with excellent written and communication skills. - Strong analytical aptitude. - Self motivated and proactive team player to inspire customer
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Mindsarray Technologies Pvt ltd

at Mindsarray Technologies Pvt ltd

1 video
2 recruiters
Riddhi Pandya
Posted by Riddhi Pandya
Remote, Malad, Mumbai
0 - 1 yrs
₹1L - ₹2L / yr
Customer Support
Customer Relationship Management (CRM)
Voice of the customer
Customer Retention
Hiring for Customer Care Department (Purely inbound process)
NO SALES NO TARGET
English + Tamil/Kannada & Hindi
Good with communication
Reqiured Male candidates
Hsc/Grads Fresher can apply
Shift timing : 8am to 11pm (Any 9hrs shift)
Job Location : Malad west
who can join us spot
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Estrella Headhunters

at Estrella Headhunters

3 recruiters
avinash rathod
Posted by avinash rathod
Navi Mumbai
1 - 3 yrs
₹2L - ₹5L / yr
Inside Sales
Customer Support
Logistics
Shipping
Negotiation
+2 more
Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly
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eZee Technosys

at eZee Technosys

3 recruiters
Shirin Gafoor
Posted by Shirin Gafoor
Remote, Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida), Mumbai, Kolkata, Manali, Udaipur, Nagpur, Varanasi, Agra, Munnar
3 - 7 yrs
₹3L - ₹7L / yr
Business Development
Sales
Marketing
Client Servicing
Customer Retention
Role: Business Development ManagerWhat will you do?- Identifying new sales leads and pitching eZee products and services. - Maintaining fruitful relationships with existing customers- Recognizing the pain-points of the hospitality businesses and presenting eZee as the best solution. - Researching for establishments online to identify new leads and potential new markets- Contacting potential clients via email or phone to establish rapport and set up meetings- Planning and overseeing new marketing initiatives in your region. - Market and competitor research to identify and apply best strategies to penetrate the market. - Attending conferences, meetings, and industry events- Contacting clients to inform them about new developments in the company's products- Developing quotes and proposals- Negotiating and renegotiating by phone, email, and in person- Developing sales goals for the team and ensuring they are met- Training personnel and helping team members develop their skills- Providing round-the-clock support to customers in your region.
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GetSetHome

at GetSetHome

1 recruiter
Harshil Shah
Posted by Harshil Shah
Mumbai
0 - 3 yrs
₹1L - ₹1L / yr
Customer Retention
English Proficiency
Customer Relationship Management (CRM)
The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed
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Scholr

at Scholr

1 recruiter
Manil Gupta
Posted by Manil Gupta
Mumbai
0 - 2 yrs
₹1L - ₹2L / yr
English Proficiency
MS-Office
Communication Skills
Customer Relationship Management (CRM)
Negotiation
+2 more
Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats
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