InfoBeans is a global IT software services provider company, with a committed team of happy engineers based across geographies - USA, India & EMEA. With more than 18 years we have been developing cutting edge software solutions for various small & large enterprises across all verticals. With our extremely innovative, dedicated & experienced team we have been able to develop robust & ascendable solutions that helped our clients - overcome all of their technology and business related hurdles. By following our industry recognized best practices of software development we consistently work towards our mission of Creating WOW!Creating WOW for businesses globally, by provisioning world-class technology solutions.
• Team player with Good Communication Skills • Design, development and deployment of Remedy 9.x with ARS IT Service Management 9.x (ITSM 9.x) out-of-box applications using filters, forms, workflow, active links and any other interface or internal process need. • Performs ITSM Architecture Support Reviews, validates and revises the System Architecture Document for Remedy 7.6.04, 8.x based on the ITSM requirements. • Provides engineering support for the BMC Remedy family of products to include Remedy AR Developer Studio, Service Desk(IM), Change Management(CM), Service Level Management(SLM), Knowledge Management, Service Request Management(SRM). • Performs software maintenance as required for the Development environment, the Functional Quality Testing FQT on System Integration Testing (SIT) environment, and the Production environment. • Makes configuration changes as necessary and make administrative changes to include but not limited to updates to foundations data, roles and permissions. • Responsibility includes design, development, testing, and deployment as required and stated in the current System Development Life Cycle SDLC process, standard and policy said by process owners. • Diagnose and remediate issues as required within the Remedy ITSM Change and Service Management. • Should have knowledge on preparing HLD, LLD, Use Case diagrams and Process documents. • Provide excellent troubleshooting skills to drive non-scan issues to identify root cause and provide creative suggestions to resolving the issues. • Ensure the performance of the system especially during the operations & data integration by optimizing the design and implementation. Experience : 3+ years