Senior Manager- Client Servicing

at Team Pumpkin

DP
Posted by Nidhi Singh
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Delhi, Bengaluru (Bangalore)
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5 - 9 yrs
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₹6L - ₹10L / yr
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Full time
Skills
Social media management
Client Servicing
Digital Marketing
Account Management

Senior Manager - Account Management (Client Servicing)

  • Have an overarching view of all the accounts.
  • Manage the client servicing team.
  • Creating a positive onboarding experience for new clients.
  • Manage daily activities and tasks for clients by Line Manager
  • Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
  • Responding to clients' requests as they arise in real time
  • Maintaining an accurate record of all necessary documents pertaining to the brand.
  • Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
  • Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
  • Upsell! Always be on a lookout to identify opportunities and convert them to grow revenue
  • Ensure that projects are completed on time and within budget.
  • Coach and support team members to help them meet departmental goals
  • Take responsibility for the quality of work, the accuracy of brief and the team’s output
  • Maintain weekly, fortnightly and monthly reports 
  • Meeting clients to discuss strategy and report on progress
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Maintain an orderly workflow according to priorities

BECOME A PEOPLE’S PERSON!

  • Exhibit strong leadership skills and motivate-inspire your team members
  • Stick to the client’s brief and the agreed process to deliver effectively
  • Utilize your team’s productivity keeping the Scope Of Work and allocated budget
  • Be all ears to Account Managers and mentor to get the best performance possible

IMPROVE THE PROCESS!

  • Relentlessly work on improving the internal processes while solving problems along the way

COMMUNICATE AND COLLABORATE!

  • Manage all business communications
  • Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief

SKILLS WE DESIRE

  • Develop and maintain existing client relationships.
  • Excellent organizational and time management skills.
  • Strong analytical and problem-solving skills.
  • Effective communication skills.
  • A+ presentation skills (making PPTs included)
  • Natural attention to detail
  • Financial management and commercial acumen
  • Advanced software skills including Word, Excel, PowerPoint, Visio, MS Project (or equivalent Project management tool).
Read more

About Team Pumpkin

We are a top digital marketing & web designing company in Bangalore & Mumbai who can help in your business growth through our innovative ideas & strategy.
Read more
Founded
2012
Type
Services
Size
100-1000 employees
Stage
Profitable
View full company details
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