SocialHelpouts is now CutShort! Read about it here\
The next CutShort event, {{next_cs_event.name}}, will happen on {{next_cs_event.startDate | date: 'd MMMM'}}The next CutShort event, {{next_cs_event.name}}, will begin in a few hoursThe CutShort event, {{next_cs_event.name}}, is LIVE.Join now!

Refund and Chargeback Analyst ( Operations)
Posted by Vijay Jamwal

apply to this job


Bengaluru (Bangalore)


2 - 6 years


INR 5L - 10L


Master Card

Job description

Roles and responsibility: Processes disputed transactions received from payment partners, per established procedures, to avoid unwarranted losses. With little supervision and direction, analyzes disputed transactions to determine the appropriate response and backup documentation requirements to defend disputes. Manages numerous deadline specific dispute requirements and meets strict requirements to ensure minimal loss to Happay and our clients. The position will require the reviewing of complex/unique situations regarding refunds, chargeback and fraud patterns in order to take actions about these issues. Recommend product, process, and tooling improvements. Time distribution: 60% hands-on refund and chargeback processing 20% in building and sustaining relationships with acquirers 10% in daily reconciliation using Visa and MasterCard reports and files 5% in preparing daily, weekly and monthly reports 5% in improving the product by giving meaningful input to the product team Candidate Profile: Must have skill sets: 2+ years Demonstrated proficiency in customer service, fraud investigation, fraud prevention and chargebacks Experience in financial services and/or risk management, is a must Solid experience and knowledge of the intricacies of bank card processing including a comprehensive understanding of various types of issuer billing, refunds and the analysis of card transactions. Knowledge of MasterCard and Visa Operating rules and regulations must Possesses strong analytical and critical thinking skills, and demonstrates advanced judgment capability Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently Well-developed accuracy, analytical, organizational, and written and verbal communication skills

About the company

Happay is one of the leading spend management systems that provide automated solutions for petty cash management, travel and expense management, prepaid cards for business expense, international expense card and more.


Happay caters to businesses of all size helping them automate their spending through world-class innovation, diverse industry knowledge, proactive client support system, and applications. Providing technical support and actionable insights help companies stay at top of their business expenditures so they can reduce leakage, avoid ambiguity and have a 360-degree view of the company spending.


Automate and streamline your business expense management software.Empower your employees with a web and mobile app solution with easy employee expense claims. Sign Up Now!






250+ employees


Raised funding
View company

Similar jobs

Want to apply for this role at Happay?
Hiring team responds within a day
view all jobs
Why apply via CutShort?
Connect with actual hiring teams and get their fast response. No 3rd party recruiters. No spam.