Quality Analyst Voice Process

at https://www.everquote.com/

Agency job
via Talpro
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Remote, NCR (Delhi | Gurgaon | Noida), Haryana
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3 - 4 yrs
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₹4L - ₹6L / yr
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Full time
Skills
Quality audit
Voice processing
Compliance
Quality control
CSAT
Desired Skills: ➢ Min. 2 + years of experience of working as a QA or Sr QA for a US, UK or Australian process (Voice Process)
➢ Exposure to Sales domain will be preferred.
➢ Excellent Verbal & Written Communications Skills
➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Very Good Presentation, Feedback and Coaching skills ➢ Ability to observe, analyze and identify process improvement opportunities ➢ Must be comfortable working in 24/7 rotational shifts ➢ Ability to work under pressure, Customer Service Attitude with Analytical bent of mind ➢ Highly energetic & enthusiastic. ➢ Should be able to work as Individual Contributor and as a good Team player ➢ Hands-on experience on MS-Office; preferably on MS-Excel, Power Point. ➢ Basic Data Handling and Data interpretation skill
➢ Graduation mandatory
➢ Package: up to 4 - 6 Lac
➢ Location: Gurgaon
➢ Should be from neighbouring/ accessible locations from Gurgaon.
➢ Should be comfortable with 24*7 rotational shifts & self-commuting.
Key Responsibilities: ➢ Audit Call (Voice) interactions on Product, Process, Communication and compliance parameters ➢ Conduct One-O-One and Group Feedback Sessions for the targeted population to improve their performance ➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Data analysis and making quality reports and review decks ➢ Conducting calibration sessions with partner BPO teams and work as master calibrator to ensure consistent scoring approach ➢ Identify Process Improvements and make recommendations ➢ By using knowledge of process, proactively identify areas of concern & highlight to the change Team ➢ Identify Training needs and working in close coordination with Training team to help Advisors come up of the learning curve ➢ Conduct Certification for the New Hires ➢ Conducting Compliance Audits to trace malpractices and share internal compliance feedback with the Management
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Nucleus Softwares: Senior Quality Lead

NOIDA

Job Role:

  • Associate Manager  for Nucleus Product, Implementation,  Support and Services projects
  • Sound Knowledge of Quality Management Processes and Software Development Lifecycle
  • Experience in IT Organization
  • Strong knowledge of industry best practices including Agile, CMMI, PMBOK, ISO, Six Sigma
  • Strong knowledge of key areas of project management including  Schedule, Quality and Risk Management
  • Strong insights about Quality Measurement Framework & Metrics
  • Proven internal stakeholders management skills
  • Strong verbal and written communication skill
  • Proactive outlook and approach

Job Responsibilities:

Software Quality Assurance

  • Liaison with business heads, program manager and team to maintain continuous process implementation and improvements
  • Identify improvement areas and raise right alert at the right time
  • Ensure timely reporting of metrics and dashboard
  • Ensure information readiness for quick reference
  • Consistently strong performance as a quality management professional
  • Strong insight on Defect Prevention and Causal Analysis
  • Assist and support business leaders in driving various Quality Management programs and initiatives

Desired for the Role:

  • Qualification: MCA / M.Sc. Computer Science
  • 7-12 years of experience, good insights of the prevailing Quality Management Standards
  • Good Knowledge of Microsoft Office, Microsoft Project, JIRA, SVN, SharePoint
  • Strong analytical skills and knowledge of analytical tools.
  • Strong experience of planning and managing Audits and Reviews
  • Team player with highly collaborative mind set
  • Needs to be go getter, highly motivated professional

 

Future Career Progression:

Nucleus is well known for identifying, nurturing and promoting the internal talent and having long mutually rewarding associations with its performing associates.  Our focus programs helps our associates to continuously grow based on their capability, performance and career aspirations. 

Over coming years, this role can evolve, either in the area of SEPG and  Analytics

Job posted by
Sandeepa Kasala

Warehousing & Packaging Executive

at Comprehensive Ayurveda Platform

Agency job
via Unnati
warehousing
supply chain
Inventory Management
packaging
Supply Chain Management (SCM)
Vendor Management
Negotiation
Quality control
Global sourcing
Time management
Warehousing
Packaging
Procurement
Vendor Diversification
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NCR (Delhi | Gurgaon | Noida)
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0 - 3 yrs
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₹4L - ₹5.5L / yr
Are you ready to join a fast-growing, hyper-focused company with a variety of people from very different walks of life - a close-to-perfect ecosystem for both personal and professional growth?
 
Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.

Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
 
As a Warehousing and Packaging Executive, you will be looking after the aesthetic appeal of our customers, packaging standards in the cosmetic industry in the West, cost management, vendor development expertise, basic warehouse management skills, cross-
functional collaboration and effective communication skills, with a keenness for learning in a cross-cultural & cross functional environment.
 
What you will do:
  • Coming up with innovative ideas for packaging which enhance attractiveness, improve functionality, deflate shipping costs and reduce overall costs of production.
  • Coordinating with designers and other members of the content team to come to an optimal design/packaging solution.
  • Maintaining records of packaging requirements, predicting packaging requirement based on information supplied to you to ensure we never have to stock out due to lack of packaging/delayed delivery.
  • Negotiating with vendors to get the lowest rates possible with the best quality possible.
  • Coordinating with vendors to ensure all requirements are conveyed to them and they meet delivery timelines.
  • Visiting the facility of the vendors to conduct a strict quality check.
  • Ensuring every single piece of packaging delivered to the office is fully checked and only high-quality output is accepted.
  • Teaching packaging staff the right way of packaging the products manually and maintain a strict quality check there as well.
  • Ensuring risk diversification by way of vendor diversification - find more and better vendors to continually optimize packaging.
  • Proactively coordinating with the marketing teams as well as the product team to predict packaging requirements and ensuring supply of packaging well in advance.
  • Being responsible and taking complete ownership of QC of the packaging material and ensuring it is executed by team members in the most efficient and effective manner possible.
  • Packaging Procurement and Coordination:
  • Collaborating with Design team, Brand Development, Supply Chain, Procurement, Product development and Packaging Suppliers, to drive consumer focused innovative and optimized packaging solutions.
  • Ensuring packaging is “fit for purpose” and compatible with FDA regulations/regulations of a specific geography.
  • Being responsible for on time packing as per packing plan.
  • Coordinating with quality and warehouse departments to monitor and document everyday activities of units and ensure efficient working of both manufacturing and packaging department and ensure continuous improvement in the same.
  • Taking ownership of sample development and quality assurance and getting approvals from respective authority/manager.
  • Understanding of ‘package & product’ relationship, in terms of shelf life, transportation, physical/climatic hazards and brand identity.
  • Preparing and developing vendor technical/design briefs where required, working closely with vendors.
  • Delivering packaging which not only meets the required quality and technical standards, but also creates a luxurious experience for the customers and establish brand positioning and loyalty.
  • Partnering with packaging vendors, and material suppliers, globally, for the development of packaging components.
  • Receiving of material with proper documentation.
  • Managing assigned packaging projects, with minimal guidance, working with cross category teams to gather requirements, ensuring packaging meets the packaging brief, Quality norms, and is delivered on time, in full.
  • Constantly innovating design, techniques and processes and identification of new vendors to fulfil new and continuing project requirements.
  • Conducting QC of all packaging materials and get it approved from design team.
  • Warehouse and Inventory Ops:
  • Maintaining receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Maintaining and monitoring inventory of supply and products.
  • Minimizing inventory loss by incorporating best supply chain practices.
  • Making improvements and managing inventory life cycle.
  • Complying with state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
  • Safeguarding warehouse operations and contents by establishing and monitoring security procedures and protocols.
  • Controlling inventory levels by conducting physical counts; reconciling with data storage system.
  • Maintaining physical condition of warehouse by planning and implementing design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
  • Achieving financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Completing warehouse operational requirements by scheduling and assigning employees, following up on work results.
  • Maintaining warehouse staff by orienting, and training employees.
  • Contributing to team effort by accomplishing related results as needed.

 


Candidate Profile:

What you need to have:

  • Looking for a candidate with 0-3 years of experience in supply chain with clear understanding of packaging, materials, equipment, warehouse ops and inventory management.
  • Must be proficient in vendor management, Negotiation, Quality Check (production aesthetic), Global sourcing, Communication.
  • Basic understanding of costing, warehouse and inventory management, procurement.
  • Having a superlative sense of aesthetics will be critical.
  • Being able to contributes to the business positively and is actively looking for challenging environment.
  • The candidate should be energetic, have a sense of ownership and ready to unlearn and learn.
  • Added advantage:
  • Experience in Personal care / cosmetic / luxury packaging.
  • Capable of handling projects and decision making independently understanding on Design principles, and should be strong on project execution skills.
  • Knowledge of excel.
  • What is in it for you?
  • Enjoy industry standard salaries, but, better than industry standards annual growth rates (based on performance, of course).
  • Claim the opportunity to grow into a leadership role.
  • Get a chance to become a critical part of a very unique global experience and build a distinctive brand that stands-out amidst a crowd of beauty and wellness products across the globe.
  • Enjoy the satisfaction of spreading the power of one of the crowning glories of Indian heritage- the science of Life: Ayurveda, in a way that has never been attempted before.
  • Gain the experience of working for an international market and thereby, stay abreast if not ahead of global trends.
  • Work in a fast-growth, hyper-focused company with a variety of people from very different walks of life.
  • Before you apply, please take note of the following:
  • Please value your time as well as ours and read through the entire company and job description.
  • Do your research, go through the company website before you apply. You may also visit the company links to understand what we do better.
  • Please do send in a detailed CV and links to your work. Applications without links / samples / complete portfolio may not be considered.
Job posted by
Gayatri Joshi

Senior QA/ Manager- Quality

at Visionary Ed-Tech Startup

Agency job
via Unnati
Quality improvement
Quality audit
Quality control
Customer Support
MS-Office
Business Process Outsourcing (BPO)
Performance improvement
Process improvement
call auditing
call monitoring
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NCR (Delhi | Gurgaon | Noida)
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3 - 5 yrs
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₹6L - ₹8L / yr
Our client is one of the largest online tech education company in India, focusing on courses on C++, Java, Python, Android, Machine Learning, Data science, WebDev, interview prep, tech aptitude etc. They are the most preferred technical course platform for students in India and currently has a monopoly position across the college market in India.

With the vision to teach millions in a scalable way, they have pioneered a proprietary online teaching platform, which completely mirrors the offline classroom experience into online, and thus delivers a world-class learning experience to students.

With an in-house placement cell, they are actively involved in sourcing relevant tech openings and showcasing their students profiles to get them a rewarding career in tech.
 
As a Senior QA/ Manager- Quality, you will be setting up quality process for sales and customer support teams including toll free, chat and outbound team.
 
What you will do:
  • Coordinating and facilitating call calibration sessions for the teams.
  • Preparing timely and relevant reports and providing actionable data for internal stakeholders as needed.
  • Identifying process gaps and fixing them to ensure that the process is streamlined.
  • Training and coaching the team members to help them improve the quality and deliver the required performance.
  • Undertaking various initiatives to ensure high standards of quality across all teams.
 

 

What you need to have: 

  • Should have experience in call auditing and call monitoring. 
  • Minimum 3 years of work experience into quality for BPO/ Ed-Tech/ E-commerce/ Internet industry.
  • Good with MS office skills like excel, word, powerpoint etc.
  • Confident and Presentable
  • Excellent Communication Skills
  • B-Tech or IT Background Preferable (Not Mandatory)  
Job posted by
Prabha Ramamurthy
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