The Context:
Leading brands in financial services, retail, pharma, consumer goods, telecom, auto and other industries struggle with building a differentiated but consistent customer experience and with driving sales productivity at the same time.
Based on over 20 years of experience, we have developed an industry leading sales readiness & enablement platform that upskills, engages & enables frontline reps to enhance customer conversations to boost sales & customer experience.
By habituating sales & customer facing reps through gamification, automation and insights, Master-O provides clearer linkages between the rep's preparedness & his or her productivity.
However, scaling excellence requires exceptional operational leadership and strategic execution. That's why this role is perfect for a results-driven leader who thrives on building systems, driving performance, and turning strategic vision into measurable outcomes.
About the Role
We are looking for a seasoned professional with experience in project management & content development to join our team and serve as the operational backbone of our organization, driving excellence across customer implementations.
This is a high-impact role that combines strategic thinking with hands-on execution. Reporting to the Founder, this role is key to ensuring consistent, efficient, and timely execution of client projects & content through strong team leadership, operational oversight, and delivery process management. The role includes direct client-facing responsibilities and plays a critical internal role in optimizing team performance and engagement outcomes. You will lead & oversee the delivery of high-quality client engagements by our India-based team.
Key Result Areas:
- 8+ years of experience in one or more of the following areas: program operations,—ideally in a B2B & edtech context.
- Operational strength in systems setup, logistics, and troubleshooting, with experience managing large datasets or platforms.
- Proven ability to work cross-functionally with customer success, content, engineers, product and teams
- Strong team management, project management and organizational skills, with the ability to juggle multiple workflows in a fast-paced environment.
- Excellent written and verbal communication skills, with a talent for translating technical concepts for non-technical audiences including creative copywriting.
- Comfort with ambiguity and a bias toward action; you enjoy building and iterating in evolving contexts.
- A collaborative and entrepreneurial mindset, eager to contribute and coordinate effectively with diverse partners.
- High level of professionalism, discretion, and integrity when handling sensitive information.
- Proficiency in relevant software tools such as Microsoft Office Suite, Canva, project management platforms, and communication tools.
- Implement and enforce project delivery standards and best practices across teams, including quality assurance reviews and risk mitigation
- Mentor and coach teams to develop consulting capabilities, strengthen analytical rigor, insight generation skills, and improve project execution skills
- Collaborate closely with Leads to track project progress, identify delivery risks, and recommend corrective actions
- Help define and implement best practices for effective and efficient cross project delivery at both local and global local level
- Drive continuous improvement initiatives focused on enhancing delivery processes, tools, and methodologies
- Lead local onboarding and training initiatives, in collaboration with the product & HR team
- Track key project performance metrics (e.g., utilization, quality scores, deadlines) and report progress to senior leadership
What We Value
We recognize that not every candidate will meet every qualification listed. If you’re excited about this role and believe you have relevant experience or transferable skills, we encourage you to apply. We value curiosity, a growth mindset to take initiatives and a commitment to disciplined execution.
Qualifications, Skills & Experience:
Essential Requirements:
• 10+ years of experience in consulting, strategy, operations, or business development roles ideally in small sized organizations
• Proven track record of driving operational excellence and cross-functional leadership
• Strong background in B2B SaaS or enterprise software companies
• Experience in digital marketing and brand building for technology companies
• Demonstrated success in revenue generation and go-to-market execution
• MBA or equivalent from a top-tier institution preferred
What We Offer:
• Direct impact on company strategy and growth trajectory
• Diverse responsibilities spanning operations, project management, content and leadership
• Growth opportunities in expanding markets with significant potential
• Collaborative environment working closely with founders and senior leadership
• Competitive compensation with performance bonuses
• Professional development opportunities and continuous learning environment
Shubham Vishwakarma
Full Stack Developer - Averlon
About Master O
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