Production Support Engineer

at Gaian Solutions India Pvt Ltd-GAIA TV

DP
Posted by Rajshree Vyas
icon
Hyderabad
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2 - 8 yrs
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₹5L - ₹15L / yr
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Full time
Skills
RESTful APIs
Troubleshooting
Linux/Unix
Amazon Web Services (AWS)
API
SQL
Computer Networking
SOAP
Key Responsibilities
 Taking ownership of customer issues reported and seeing problems through to
resolution
 Understand, interpret, reproduce, and diagnose issues reported by the customers.
 Researching, troubleshooting and identifying solutions to resolve product issues
 Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
 Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
 Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
 Contributing actively towards knowledge base articles
 Adherence to strict SLA’s
 Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
 Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge

Primary skills:
 1-3;3-8 years of relevant experience.
 Strong technical knowledge on:
 Cloud Technologies – AWS, Azure etc.
 Databases – SQL, Oracle, MySQL etc.
 Operating Systems – Linux, Windows etc.
 Networking – Basic networking concepts and troubleshooting
 Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
 Excellent communication skills – English written and verbal
 HTTP technology and principles, including REST and SOAP principles (Required)
 JSON & XML Data formats (required)
 Javascript Regular Expression (Good to have)
 Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
 Working knowledge of database technologies and SQL (Required)
 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
 Strong analytical and logical reasoning for technical troubleshooting
 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
 Should be a team player who keeps team’s success before individual achievements
 Knowledge on data integration (Informatica/ Mulesoft))

About Gaian Solutions India Pvt Ltd-GAIA TV

Gaian Solutions provides world-class digital signage software solutions, ATSC 3.0 Next-Gen Broadcast TV, Targeted TV Advertising, IPTV Solution Providers, OTT sports and private OTT marketplace
Founded
2007
Type
Products & Services
Size
100-1000 employees
Stage
Profitable
View full company details
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1. Network Services Team – Responsible for IP Network and its associated components

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· Sense of humour

 

Role Key Performance Indicators:

 

· Design and deliver repeatable, best in class, cloud database solutions

· Pro-actively monitor service quality and take action to scale operational services, in line with business growth

· Generate operating efficiencies, to be agreed with Infrastructure Services Manager

· Establish a “best in sector” level of operational service delivery and insight

· Help creates an effective team

· Continuous improvement

 

 

 

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