Onboarding and Support Specialist

at My Yoga Teacher

DP
Posted by Dolly Singh
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Remote only
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3 - 10 yrs
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₹4L - ₹6L / yr
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Full time
Skills
Onboarding
Customer Support
Client Management
Customer Relationship Management (CRM)
Administrative support
We are looking for a Client Onboarding and Support Specialist to oversee daily online client interaction in our marketing and support function. This will include onboarding of students for various Yoga classes. This role requires high degree of collaboration with the client and support functions. You should be an empathetic person and an extremely good listener with great communication abilities. You should be interested in hearing out people's problem as well as be methodical and systematic about the solutions that MYT provides. Your knowledge in Yoga would be of great help and understanding in client's well being. If you are committed to talking to people and solving their mental and physical problems and love yoga we would love to talk to you.


Skills Needed

- Experience of working in support role before - 5-10 year work experience minimum.

- Supremely organised.

- Great communication skills - both oral and written.

- Great deal of empathy and ability to feel students frustration or challenges.

- Ability to follow a process with consistent follow ups while handling setbacks.

- Comfortable with technology and data reporting etc.

- Collaborative in terms of working with other teams.

- Trainable - ability to learn MI skills, listen etc.

- Happy.

- Ability to go the extra distance for the students - double check response and make sure that the student problems are indeed solved.

- Should be able to work in the US time zone.

- Able to do small talk and should be a conversation starter.

- Added skill if understand asanas, Yoga but not an essential condition.


Education

- At least a graduate in any field humanities, physiotherapist, Yoga, science, communications etc.

- At least 3 years of experience in related work in dealing with people.

- It's an online work based out of home but may be required to travel to our offices in Bangalore sometime or for some meet, conferences etc.

Values

- Empathy: Listens to teacher stories, connects with them and understands their needs.

- Honesty/Integrity: Does not cut corners. Earns trust and maintains confidence. Does what is right not just what is expedient. Speaks plainly and truthfully.

- Persistence: Demonstrates tenacity and willingness to go the distance to get something done.

- Attention to detail: Does not let important details slip through the cracks, well organized.

- Growth mindset: Learns quickly and not afraid to fail. Demonstrates ability to quickly and proficiently understand and absorb new information.

- Follow through on commitments: Lives up to verbal and written agreements, regardless of personal cost.

- Enthusiasm: Exhibit passion, excitement and positive energy about work.

- Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

- Yoga & Spiritual ideas: Ability to talk about yoga and spiritual matter with students.

- Honesty/Integrity: Does not cut corners. Earns trust and maintains confidence. Does what is right not just what is expedient. Speaks plainly and truthfully.

- Persistence: Demonstrates tenacity and willingness to go the distance to get something done.

- Attention to detail: Does not let important details slip through the cracks, well organized.

- Growth mindset: Learns quickly and not afraid to fail. Demonstrates ability to quickly and proficiently understand and absorb new information.

- Follow through on commitments: Lives up to verbal and written agreements, regardless of personal cost.

- Enthusiasm: Exhibit passion, excitement and positive energy over work.

- Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

- Yoga & Spiritual ideas: Ability to talk about yoga and spiritual matter with students.

- Great communication skills: Good understanding of self and motivations of audience in order to communicate effectively with different stakeholders - engineering, design, executive team, students and teachers.


Culture

- Student centric: Ability to put student interest above everything else. Demonstrate respect for customers and ensure that customers get the best service possible

- Professional: Cares deeply about his/her profession and invests in professional growth.

- Respect for the team: Respects everybody's right to have opinions. Affirms the positive in other people

- Risk-taking: Embrace challenges, try new approaches and be ok with all failures except a failure to learn.

- If you don't meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.


About us

https://www.myyogateacher.com/

Read more

About My Yoga Teacher

My Yoga Teacher provides the finest personalized Live Yoga sessions with industry leading Yoga practitioners
Read more
Founded
2018
Type
Product
Size
20-100 employees
Stage
Raised funding
View full company details
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