Skills Needed
- Experience of working in support role before - 5-10 year work experience minimum.
- Supremely organised.
- Great communication skills - both oral and written.
- Great deal of empathy and ability to feel students frustration or challenges.
- Ability to follow a process with consistent follow ups while handling setbacks.
- Comfortable with technology and data reporting etc.
- Collaborative in terms of working with other teams.
- Trainable - ability to learn MI skills, listen etc.
- Happy.
- Ability to go the extra distance for the students - double check response and make sure that the student problems are indeed solved.
- Should be able to work in the US time zone.
- Able to do small talk and should be a conversation starter.
- Added skill if understand asanas, Yoga but not an essential condition.
Education
- At least a graduate in any field humanities, physiotherapist, Yoga, science, communications etc.
- At least 3 years of experience in related work in dealing with people.
- It's an online work based out of home but may be required to travel to our offices in Bangalore sometime or for some meet, conferences etc.
Values
- Empathy: Listens to teacher stories, connects with them and understands their needs.
- Honesty/Integrity: Does not cut corners. Earns trust and maintains confidence. Does what is right not just what is expedient. Speaks plainly and truthfully.
- Persistence: Demonstrates tenacity and willingness to go the distance to get something done.
- Attention to detail: Does not let important details slip through the cracks, well organized.
- Growth mindset: Learns quickly and not afraid to fail. Demonstrates ability to quickly and proficiently understand and absorb new information.
- Follow through on commitments: Lives up to verbal and written agreements, regardless of personal cost.
- Enthusiasm: Exhibit passion, excitement and positive energy about work.
- Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
- Yoga & Spiritual ideas: Ability to talk about yoga and spiritual matter with students.
- Honesty/Integrity: Does not cut corners. Earns trust and maintains confidence. Does what is right not just what is expedient. Speaks plainly and truthfully.
- Persistence: Demonstrates tenacity and willingness to go the distance to get something done.
- Attention to detail: Does not let important details slip through the cracks, well organized.
- Growth mindset: Learns quickly and not afraid to fail. Demonstrates ability to quickly and proficiently understand and absorb new information.
- Follow through on commitments: Lives up to verbal and written agreements, regardless of personal cost.
- Enthusiasm: Exhibit passion, excitement and positive energy over work.
- Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
- Yoga & Spiritual ideas: Ability to talk about yoga and spiritual matter with students.
- Great communication skills: Good understanding of self and motivations of audience in order to communicate effectively with different stakeholders - engineering, design, executive team, students and teachers.
Culture
- Student centric: Ability to put student interest above everything else. Demonstrate respect for customers and ensure that customers get the best service possible
- Professional: Cares deeply about his/her profession and invests in professional growth.
- Respect for the team: Respects everybody's right to have opinions. Affirms the positive in other people
- Risk-taking: Embrace challenges, try new approaches and be ok with all failures except a failure to learn.
- If you don't meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.
About us
About My Yoga Teacher
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Visit https://sarasanalytics.com/
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Client Success Specialist - US Shift
HOW TO APPLY
Click here - https://vantagecircle.kekahire.com/jobdetails/11656
ABOUT THE ROLE
Are you an energetic, motivated, and articulate team player who is passionate about Client Success and Customer Experience?
If so, you might be the perfect candidate we are looking for!
We are looking for a Client Success Specialist, who will be responsible for building and maintaining relationships with our US clients. You will be the point of contact for client matters, anticipate the client’s needs, ensure deadlines for the client are met. In this role, you will liaise with cross-functional internal teams (including Customer Support and Product Development departments) to improve the entire Customer Experience.
RESPONSIBILITIES
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About Kaplan
Kaplan is one of the world's largest and most diverse education providers. Throughout our more than 80-year history, Kaplan has been a beacon for expanding educational access and a leader in instructional innovation.
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Kaplan Interview Process
1. Technical Interview.
2. HR Round
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Medical Insurance • Lots of Flexibility
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Founded in 1938 • More than 10000 employees • Headquartered in Florida, United States
Kaplan on the Web
- http://www.kaptest.com/" target="_blank">Website
- https://twitter.com/kaplanintl" target="_blank">Twitter
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