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50+ Customer Support Jobs in India

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Nyteco

at Nyteco

2 candid answers
1 video
Alokha Raj
Posted by Alokha Raj
Remote only
2 - 3 yrs
₹7L - ₹14L / yr
Customer Support
carbone.io
dbeaver
papertrail
Microsoft Office

Join Us in Pioneering the Future of Recycling


At Jules AI, we are on a mission to empower recyclers with the best of what digital technology can offer and as a result contribute to a greener planet.Our SaaS platform, is designed to dramatically automate recycled materials procurement and sales processes. We operate with an agile and globally distributed team across multiple continents, including Canada, Europe, and Asia.


Who we are looking for

  • As a Technical Configuration and Setup Expert at Jules Trade, you will play a critical role in the onboarding process of our clients, understanding their business niche, client challenges, and ensuring that their setup on our platform is configured to meet their specific requirements. 


  • You will lead the configuration and setup of customer accounts based on requirements shared by the Customer Success (CS) team, provide technical and configurational support using advanced software tools, and manage confidential client data with utmost integrity.


Key Responsibilities

  • Lead the onboarding process for new clients, understanding their business model, niche, and specific challenges to ensure a smooth transition to the Jules Trade platform.
  • Configure and set up customer accounts based on specific requirements provided by the CS team, ensuring a tailored experience for each client.
  • Provide advanced technical support using software tools such as Carbone.io, DBeaver, Papertrail, Postman, Redis/Medis, and Microsoft Word, along with leveraging AI technologies like ChatGPT for innovative solutions.
  • Manage sensitive client data securely, ensuring accurate data mapping for an efficient user experience on our platform.
  • Employ creative problem-solving skills to meet technical and configurational requirements of clients, thinking outside the box to find effective solutions.
  • Offer proactive recommendations to clients for optimizing their use of the Jules Trade platform, enhancing their trading efficiency and productivity.
  • Contribute to the team by sharing knowledge, skills, and ideas to improve overall performance and service delivery.


Required Skills and Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Proven experience in technical support, IT configuration, or a similar role, preferably in a trading or fintech environment.
  • Strong proficiency in using advanced software tools such as Carbone.io, DBeaver, Papertrail, Postman, Redis/Medis, and Microsoft Word.
  • Experience with AI technologies like ChatGPT and ability to apply them creatively to solve customer challenges.
  • Solid understanding of data management principles and experience in handling confidential information with integrity.
  • Excellent problem-solving skills and the ability to think creatively to fulfill customer technical and configurational requirements.
  • Strong communication and interpersonal skills, with the ability to work closely with the Customer Success team and interact effectively with clients.
  • Ability to provide insightful recommendations for platform optimization and contribute to team performance improvement.
  • Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously in a fast-paced environment.


Grow, develop and thrive with us

  • As a global company, we treasure and encourage diversity, perspective, interest, and representation through inclusivity. The more we have, the better the solution.
  • Connect and work with leading minds from the recycling industry and be part of a growing, energetic global team, across time zones, regions, offices and screens.
  • Exposure to developments and tools within your field ensures evolution in your career and skill building.
  • We adopt a Bring Your Own Device policy and encourage flexibility and freedom in how you work through competitive compensation and yearly appraisals
  • Health insurance coverage, paid vacation days and flexible work hours help you maintain a work-life balance
  • Have the opportunity to network and collaborate in a diverse community.


Are You Ready for the Challenge?

If you are a proactive problem solver passionate about technology and business integration, committed to delivering exceptional results, we invite you to join us in shaping the future of the recycling industry at Jules AI.


Apply to us directly: https://nyteco.keka.com/careers/jobdetails/33546

Read more
Foundation AI
Neha Sharma
Posted by Neha Sharma
Remote only
5 - 10 yrs
₹8L - ₹20L / yr
Python
SQL
JIRA
confluence
Customer Support
+2 more

Technical Shift Lead, Customer Support

As a Customer Support Technical Shift Lead, you'll be at the forefront of managing day-to-day operations for our Customer Support team. This role requires a proactive leader with stellar communication skills and a genuine commitment to delivering outstanding customer service. The ideal candidate will possess a track record of efficiently handling internal alerts and client tickets while fostering a positive team culture.

Responsibilities:

Team Leadership:

  • Lead and motivate a team of Technical Support Engineers to achieve performance targets.
  • Provide guidance and coaching for continuous improvement.
  • Foster a collaborative and positive team culture.

Ticket Resolution:

  • Oversee the resolution of internal alerts and client tickets promptly.
  • Ensure effective handling of customer inquiries and issues by support representatives.
  • Monitor ticket queues to maintain optimal response and resolution times.

Quality Assurance:

  • Implement and uphold quality assurance standards for ticket resolution.
  • Conduct regular audits to assess the quality of customer interactions.
  • Provide feedback and coaching to enhance team performance.

Communication:

  • Collaborate with other departments to address escalated issues and coordinate solutions.
  • Communicate updates and changes in processes to the customer support team.
  • Act as a point of contact for internal stakeholders and clients.

Reporting and Analysis:

  • Generate regular reports on ticket resolution metrics, team performance, and customer feedback.
  • Analyze data to identify trends and areas for improvement.
  • Make data-driven recommendations for process enhancements.

Training and Development:

  • Conduct training sessions for new hires and ongoing professional development.
  • Keep the team updated on product/service knowledge and industry best practices.

Customer Satisfaction:

  • Monitor customer satisfaction scores and implement strategies for improvement.
  • Address and resolve escalated customer issues to ensure high levels of satisfaction.


Qualifications:

  • Eight years of proven Customer Support experience, including at least two years in a leadership position.
  • Strong problem-solving skills in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Familiarity with customer support ticketing systems and Jira-related tools.
  • Ability to analyze data and generate meaningful reports.
  • Proactive and positive attitude committed to delivering exceptional customer service.
  • Flexibility to work in shifts, including weekends.

Education:

  • Bachelor's degree in Computer Science or equivalent work experience.

Mandatory Qualifications:

  • Python, SQL database troubleshooting and debugging, network troubleshooting skills.
  • Hands on experience of databases (SQL, PostgreSQL) and proficiency in writing advanced queries.
  • Advanced scripting skills (Python, Postman)
  • Exposure to Linux, Windows, etc.
  • Good to know about Cloud Services (AWS S3, Azure Blob, OneDrive, SharePoint).
  • Familiarity with collaboration tools (Jira, Confluence) 

If you are a dynamic leader with a passion for customer service excellence and possess the mentioned qualifications, we invite you to apply for this exciting opportunity to lead our Customer Support team. Join us in creating a positive and efficient support environment for both our internal teams and valued clients.


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SamvadSocial Technologies Private Limited
Pune
2 - 8 yrs
₹4L - ₹6L / yr
Time management
Effective communication
Customer Support
Customer Retention

Manage inbound and outbound customer calls in a timely manner.

Ability to understand the customers needs and articulate a solution

Research every issue and provide solutions to them

Ability to explain features and benefits without using scripts

Build strong relationships with customers

Meet qualitative and quantitative targets

Work in brick and mortar call center

Requirement-

Previous experience in a call center customer support, sales and or retention

Previous experience with US market

Strong phone and verbal communication skills

Excellent listener and time management skills

Accent Neutral

Additional Advantage

Understanding of USA Credit Bureau, Credit Report and Credit Score culture

Customer Success Associate

Industry Type-BPO / Call Centre

Functional Area-Customer Success, Service & Operations

Employment Type-Full Time, Permanent

Read more
Shipthis Inc

at Shipthis Inc

2 candid answers
Shariba Tasneem
Posted by Shariba Tasneem
Bengaluru (Bangalore)
0.5 - 1 yrs
₹4L - ₹5L / yr
Customer Support
Product support
JSON
Javascript

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient. 

 

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry. 

 

Visit us at www.shipthis.co 

 

JOB DESCRIPTION 

 

Responsibilities: 

 

  • Take ownership of customer issues reported and see problems through to resolution 
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues 
  • Follow standard procedures for escalation of unresolved issues to the appropriate internal teams 
  • Provide prompt and accurate feedback to customers 
  • Ensure proper recording and closure of all issues 
  • Prepare accurate and timely reports 
  • Document knowledge in the form of knowledge base tech notes and articles 
  • Follow the SLA for issues with respect to the severity. 

 

Requirements: 

  • Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred 
  • Must be flexible to work the Night shifts 
  • Excellent client-facing skills 
  • Excellent written and verbal communication skills 
  • Deep knowledge of the product that the technician is supporting. 
  • Basic knowledge of JavaScript and JSON is an added advantage 

 

Who can apply 

  • Bachelor’s/master's degree in engineering/ computer science or any other domain with a strong orientation toward computer programming as part of the coursework or projects 
  • Have relevant skills and interests. 
  • Female candidates returning to work after a career break are strongly encouraged to apply  
  • Can start the job immediately.  


We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status.  


JOB SYNOPSIS 

  • Job Role: Customer Support Associate 
  • Location: Bangalore 
  • Job type: Full-time, permanent 
  • Shift:  Night Shift. 
  • Experience: (0-2) years 
  • Industry Type: Software Product 
  • Functional Area: Software Development 

 

Read more
Gurugram
0 - 3 yrs
₹2L - ₹3L / yr
blended process
chat process
Customer Support
Customer Relationship Management (CRM)
Customer Service
+1 more
  • Excellent verbal & written communication skills.
  • Manage Email Process- Payment, Refunds, Cancellation etc.
  • Responsible to provide timely & effective resolutions to customers through emails, chat, etc.
  • Knowledge of payments and fintech would be plus
Read more
StarApps Studio

at StarApps Studio

2 candid answers
4 products
Shreya Pillai
Posted by Shreya Pillai
Pune
2 - 3 yrs
₹5L - ₹10L / yr
Customer Support
HTML/CSS
Technical support
Customer Success
English Proficiency
+3 more

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.


This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.


We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.


The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.


Please note that the night shift will be scheduled between 6 pm and 3 am.


What you'll be doing:

  • Engage with customers, understand their needs, advise them, and solve their problems.
  • Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
  • Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
  • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
  • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

  • Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
  • Outstanding written & spoken communication skills.
  • Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
  • Strong time-management and prioritization skills to work with multiple customers.
  • Good Understanding of web technologies like HTML & CSS.

Desired Skills & Experience

  • Bachelor’s Degree Computer Science Related
  • Minimum 2 years of experience in a night shift customer support role
  • Strong problem-solving skills
  • Organized and reliable self-starter who can work independently

What we offer:

  • We care about you; therefore, you'll be offered a competitive salary.
  • We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
  • Flexible holiday policy to help you plan your vacations better.
  • Performance-based rewards and incentives


For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio


This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Read more
StarApps Studio

at StarApps Studio

2 candid answers
4 products
Shreya Pillai
Posted by Shreya Pillai
Pune
1 - 3 yrs
₹5L - ₹10L / yr
Customer Support
HTML/CSS
Customer Service
English Proficiency
Content Writing
+3 more

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.


This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.


We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.



What you'll be doing:

  • Engage with customers, understand their needs, advise them, and solve their problems.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
  • Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
  • Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
  • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

  • Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
  • Outstanding written & spoken communication skills.
  • Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
  • Strong time-management and prioritization skills to work with multiple customers.
  • Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

  • Bachelor’s Degree Computer Science Related
  • Minimum 2 years of experience in a customer support role
  • Strong problem-solving skills
  • Organized and reliable self-starter who can work independently

What we offer:

  • We care about you; therefore, you'll be offered a competitive salary.
  • We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
  • Flexible holiday policy to help you plan your vacations better.
  • Performance-based rewards and incentives.


For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio


This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Read more
KNS Technologies
Bengaluru (Bangalore)
0 - 6 yrs
₹3L - ₹6L / yr
Sales presentations
B2B Marketing
Sales and operations planning
Customer Support
Sales Operations
+1 more

IT Sales Executive


Job Summary:


As a Sales Executive at KNS Technologies, you will play a pivotal role in driving revenue growth and building strong client relationships. You will be responsible for identifying new business opportunities, managing existing accounts, and achieving sales targets. Your ability to understand customer needs, communicate the value of our products/services, and provide exceptional customer service will be crucial in this role.


Key Responsibilities:


Business Development:

  • Research and identify potential clients in the [target market/industry].
  • Generate leads through various channels, including networking, cold calling, and attending industry events.
  • Develop and maintain a robust pipeline of potential clients.

Sales and Client Management:

  • Engage with prospective clients to understand their needs and tailor solutions that align with their requirements.
  • Conduct product presentations and demonstrations to showcase the benefits of our offerings.
  • Negotiate terms and pricing agreements with clients while adhering to company guidelines.
  • Build and nurture long-term relationships with existing clients to ensure customer satisfaction and repeat business.

Sales Targets and Reporting:

  • Set and achieve ambitious sales targets and objectives on a monthly, quarterly, and annual basis.
  • Keep accurate records of sales activities and maintain detailed reports in the CRM system.
  • Provide regular sales forecasts and performance reports to the sales manager.

Market Insights:

  • Stay up-to-date with industry trends, market conditions, and competitor activities.
  • Provide feedback and insights to the marketing and product development teams based on customer interactions.

Collaboration:

  • Work closely with the marketing team to align sales efforts with marketing campaigns and initiatives.
  • Collaborate with colleagues to share best practices and contribute to the overall growth strategy.

Qualifications and Requirements:

  • Bachelor’s degree in Business, Marketing, or a related field.
  • Proven track record of achieving and exceeding sales targets in a B2B/B2C environment.
  • Excellent communication and presentation skills.
  • Strong negotiation and relationship-building abilities.
  • Proficiency in using CRM software sales tools and Cold Callings.
  • Self-motivated, results-driven, and able to work independently.
  • Ability to adapt to changing market conditions and customer preferences.
  • Willingness to travel for client meetings and industry events as needed.


Read more
Mumbai
2 - 5 yrs
₹3L - ₹4.5L / yr
Customer Service
Customer Support
Customer Success

About us:  

 

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 



Customer Experience Executive

Location: Santacruz, Mumbai


Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.


Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Read more
Aurelium India Private Limited
Bengaluru (Bangalore)
0 - 2 yrs
₹4L - ₹6L / yr
Communication Skills
Problem solving
Customer Service
Customer Support
Customer Success
+1 more

About Us:

PyjamaHR is the world's Best FREE applicant tracking system (ATS) and recruitment software. It transforms the recruitment process by reducing the effort and the time taken for each task in the hiring lifecycle. We have raised a funding round from some of the best investors globally and are looking forward to scaling rapidly. Join us to be a part of the journey!


Key Responsibilities:

  • Own overall relationships with new and old customers, which includes giving training to new customers on the product, managing on-boarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Maintain and develop customer success strategies and best practices.
  • Communicate effectively with both internal and external senior-level management to understand customer needs and complaints in detail, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics and data as directed.
  • Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
  • Effectively maintaining client relationships with timely follow-ups, and collecting regular feedback.


Required Skills:

  • 0-1 year of experience is preferred
  • Available in Bangalore
  • Must have excellent verbal and written communication skills in English and excelled verbal skills in Hindi
  • Technical curiosity or experience, willingness to learn new things
  • Quick learner and adaptable


Benefits/Perks:


PyjamaHR offers an array of benefits including competitive salaries, equity options, free food and beverages, and weekly team outings!


Location: Bangalore (Koramangala – 8th Block)

Read more
HIPPO CLOUD TECHNOLOGIES
Neeharika P
Posted by Neeharika P
Secundrabad, Hyderabad
0 - 2 yrs
₹1.5L - ₹2L / yr
Field marketing
Customer Support
Telesales
Tally
Tally ERP

We Are Hiring For Field Sales

Job Role: Telecalling & Sales Supporting

Experienced & Freshers Can Apply To This Position

Candidates Must Have Good Communication Skills

Candidates Should Be Able To Speak English Fluently

Qualification: Any graduate can Apply

Job Location: Begumpet, Hyderabad, Secundrabad

Experience: 6months - 1 year experience is required


Read more
JP Nagar Bangalore, Bengaluru (Bangalore)
0 - 1 yrs
₹2L - ₹3L / yr
Telesales
Customer Support
Customer Service
Sales
English Proficiency
+1 more

Job Summary:

We are seeking a motivated and enthusiastic Telecaller to join our admissions team. As a Telecaller, you 

will be responsible for contacting customers, introducing our products or services, and generating leads. 

Your primary objective will be to engage customers over the phone, provide information about our 

offerings, address any inquiries or concerns, Excellent communication skills, persuasive abilities, and a 

customer-oriented approach are essential for success in this role.

Responsibilities:

• Contact potential customers via telephone to introduce our programs. • Make outbound calls to clients and provide information about our offers. • Engage in active listening to understand Parent’s needs. • Answer customer inquiries, resolve complaints, and provide appropriate solutions. • Maintain accurate and up-to-date records of customer interactions and leads in the CRM system. • Follow up with customers to ensure satisfaction and foster long-term relationships. • Collaborate with the sales team to develop effective strategies and techniques. • Stay updated with product knowledge, market trends, and competitors' activities. • Participate in sales meetings, training sessions, and team-building activities.

Requirements:

• Proven experience as a Telecaller or similar sales role.

• Excellent verbal communication and interpersonal skills.

• Persuasive and confident with the ability to build rapport with customers.

• Active listening skills to understand customer needs and concerns.

• Ability to work in a target-driven environment and achieve goals.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Proficiency in using CRM software and other telecommunication tools.

• Ability to handle objections and resolve customer complaints professionally.

• High school diploma or equivalent; additional education or certifications in sales or customer 

service is a plus.

Read more
AdPushup Inc

at AdPushup Inc

1 recruiter
Ankita Tiwari
Posted by Ankita Tiwari
Delhi
1 - 5 yrs
₹6L - ₹12L / yr
Analytical Skills
A/B Testing
Customer Support
SaaS
Google Adsense

Your Day-to-Day Tasks Include:

  1. Helping users get acquainted with our product and optimizing their ad layouts and use other services.
  2. Managing DFP, Header Bidding, Individual tag based partners to set up ad optimization and constantly test and review results with the objective of increasing yield.
  3. Resolving Customer Queries ASAP with a pinch of awesomeness.
  4. Building a KB and Canned Responses for common queries.
  5. Co-od with internal teams to resolve their issues.
  6. Helping users understand the tool/product better.
  7. Ensuring users are able to use AdPushup optimally and optimizing their ad layouts, demand, and ultimately yield.

You Should Have:

  1. An understanding of analytics, ad networks (AdSense, AdX and DFP) and A/B testing; customer support and SaaS.
  2. An understanding of the basics of HTML, JS and Ad Operations.
  3. Smartness and ability to get things done.
  4. A consistently curious and inquisitive mind.
  5. Excellent written and verbal communication skills.
  6. Data-driven mentality (Experiment and Optimize!)
  7. Willingness to work as a team.

Why Should You Work for AdPushup?

At AdPushup, we have:

  1. A culture of valuing our employees and promoting an autonomous, transparent, and ethical work environment.
  2. Talented and supportive peers who value your contributions.
  3. Challenging opportunities: learning happens outside the comfort-zone and that’s where our team likes to be – always pushing the boundaries and growing personally and professionally.
  4. Flexibility to work from home: We believe in work & performance instead of measuring conventional benchmarks like work-hours.
  5. Plenty of snacks and catered lunch.
  6. An attractive and equitable package with ESOPs on the table.
  7. Transparency: open, honest and direct communication with co-workers and business associates.
Read more
Mumbai
2 - 5 yrs
₹3L - ₹5L / yr
Customer Service
Customer Support
Customer Success

Customer Experience Executive


Location: Santacruz, Mumbai



Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems


Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO


Note - Candidates must be flexible for 6 days and rotational shifts

Read more
Bizup
Suparn Goel
Posted by Suparn Goel
Remote only
1 - 2 yrs
₹3.6L - ₹6L / yr
cold call
Inside Sales
Customer Success
Customer Support

About the role

  • Calling is an integral part of Bizup’s interaction with its users. Candidates are expected to create conversations with app users and sellers on the platform. 
  • Calls users who have opened and used our app to understand their needs and solve them using Bizup. Candidate needs to be his ‘friend’ who will help the user buy in wholesale better using Bizup.
  • Onboard sellers in target wholesale markets and maintain relationship with them so they create interesting content on the platform.


What we are looking for

  • Min. 1+ yr of customer calling experience for a sales process. Preference to candidates who have worked in fashion / apparel category or worked with e-commerce companies such as Udaan, Indiamart, TradeIndia etc. Or worked with fintech selling products such as loan, insurance etc. on call
  • Candidates who can have conversations and engage the other person on call will be preferred over candidates who can just reading out a script given and fill data in an excel.


About the company

Bizup is an early stage startup, driven by the vision to empower the 60 Mn small businesses (SMEs) in India with technology. We are building first of its kind short video app for B2B (business to business) transactions – think of it like Tiktok for businesses. Aim is to build India’s largest network of business users, with the plan to onboard 2 Mn+ users in next 12 months, largely from Tier 2+ cities. Founders are IIT/IIM/ISB alumni, with leadership experience at McKinsey, Paytm, Tata. If you are someone looking to join in the 0 to 1 journey of building a rocketship, in a huge opportunity area, then reach out to us!



Read more
Sumtracker Software

at Sumtracker Software

1 video
1 recruiter
Ankit Goyal
Posted by Ankit Goyal
Remote only
2 - 5 yrs
₹12L - ₹15L / yr
Customer Success
Software documentation
Onboarding
Customer Support

Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc

CTC: 12 to 15 LPA*

Experience: 3+ years

Location: Remote

Work timings: Flexible. Based on overlaps with US timezone.

*The offered CTC will depend on your interview performance and past experience


🤩 So, what is Sumtracker?


Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.


📄 The role & what we are looking for


Responsibilities:

  • Develop in depth understanding of how Sumtracker works
  • Take full ownership of Customer Success and Support
  • Work in flexible timings to give support to clients in US timezone
  • Give online demos and take customer support calls
  • Reply to customer support tickets
  • Create help documentation and help videos
  • Send client communication regularly
  • Improve customer onboarding
  • Take client follow ups and reviews
  • Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation

Must Haves

  • You have 3+ years of professional experience working in Customer success team in a SaaS company
  • You are well versed with Customer ticketing softwares
  • Have great communication skills
  • You are open to learning new stuff (super important).
  • You are humble, kind, and are open to feedback (super duper important).


Why should you join us?

  • Attractive salary with annual performance based increments
  • 100% remote company
  • You get to take on a pivotal role in taking your work profile to the next level
  • Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
  • Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
  • Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.


🙋‍♀️ Team, culture and perks


Here are some of our core values to give you a sense of who we are as a team:

  • You should be ready to work in small teams.
  • We like to take ownership of our work and expect the same from our team members.
  • We’re super transparent. We all know what everyone’s working on and how’s the company doing.
  • You can directly share and receive feedback with the founders at any time.
  • You’ll get the freedom to work 100% remote
  • We organise yearly get together for the team offsite

 

🤙 What’s the interview process like?


Yes, we do have a process, and it’s simple.

Step 1: Fill a form with relevant questions for the profile

Step 2: Complete a task to judge your skills

Step 3: Interview round and Reference check

Step 4: Another task round to to judge your skills

Step 5: Job Offer (contingent on the above steps).


Welcome to the Sumtracker team!

So, think we’re a good fit? Then let’s roll.

Read more
Mumbai
2 - 5 yrs
₹2.4L - ₹4.2L / yr
Customer Service
Customer Relationship Management (CRM)
Customer Support
Customer Success
Customer Retention

Position – Customer Service Executive (Chat/Email Process)

 

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!


Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 


Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Read more
Ytviews Digital Media

at Ytviews Digital Media

1 recruiter
Himanshu Mittal
Posted by Himanshu Mittal
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
0 - 1 yrs
₹60L - ₹70L / yr
Communication Skills
English Proficiency
Customer Support

The Client Support Intern will be responsible for assisting clients and providing support with their technical needs, answering client inquiries via email and phone, and resolving client complaints in a timely manner. As a hybrid role, this internship position will be located in Dubai but some work from home is acceptable.

Read more
AI match startup
Agency job
via Qrata by Blessy Fernandes
Gurugram
1 - 2 yrs
₹2L - ₹6L / yr
Customer Service
Customer Support
Customer Success
Customer Retention
Business Process Outsourcing (BPO)
+4 more

Looking for candidates with Excellent communication skills from good BPO firms and product start ups. In the initial phase, the candidate will play matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback. As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.


Requirements:

  • Outstanding communication, Empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs.
  • Exceptional organizational and time-management skills to manage multiple clients simultaneously.
  • A high bar on excellence.
  • Working knowledge of Excel.
  • High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions.
  • Bachelor's degree in psychology, sociology, or a related field is preferred, but not required.
  • Relevant work experience in client management/customer care of 1-2 years is valued.
Read more
nVipani Technology Solution
Chethana Punnapu
Posted by Chethana Punnapu
Indiranagar, Bengaluru
0 - 0 yrs
₹1 - ₹10 / mo
Client Management
Customer Support
Market analysis

Job Title: Carbon Management Solutions Sales Specialist


Job Overview: As a Sales Representative for Carbon Management Solutions, you'll seek new business opportunities in carbon management and sustainability. You'll work closely with potential clients, understanding their needs and demonstrating how our software and services can help them achieve their environmental goals.


Key Responsibilities:


  1. Prospecting and Lead Generation:
  2. Client Engagement:
  3. Product Knowledge:
  4. Sales Presentations:
  5. Proposal and Contract Negotiation:
  6. Market Analysis:
  7. Customer Support:
  8. Sales Reporting:



Qualifications:


  • A Bachelor's or Master's Degree (Preferably in Business Administration or Sustainability with Sales and Marketing as specialization).A demonstrated track record of 3-5 years in successful sales, with a preference for experience in software or the sustainability sector.
  • A solid grasp of Carbon Management Solutions and its market, sustainability reporting standards, sustainable development
  • Good B2B network
  • Exceptional skills in communication, presentation, and negotiation.
  • Self-driven, results-focused, and the ability to work autonomously.
  • Proficiency in utilizing CRM software and other sales tools


Benefits:


  • Attractive compensation package featuring a competitive base salary and commission structure.
  • Comprehensive health, dental, and retirement benefits.
  • Continuous training and avenues for professional growth.
  • The chance to collaborate with an innovative company at the forefront of the Green Economy


About PlanetWise


PlanetWise, founded by experts in Singapore, offers integrated sustainability solutions to diverse clients. They help measure carbon footprints, create reduction plans, and deliver tangible benefits through process improvement and technology.



Read more
Microcode Software LLP
Microcode Software LLP, Plot No.B-07 second floor, Main Road, Patel Garden,infront Metro Pillar No.786, Dwarka Mor, New Delhi- 110059
0 - 1 yrs
₹0.7L - ₹1L / yr
Email Marketing
Customer Service
Customer Support

Microcode Software looking Intern for the post of Email Process Executive responsible for working as assigned by the senior.

Read more
Trusted Exclusive Singles Club
Gurugram
1 - 2 yrs
₹2L - ₹4L / yr
Customer Support
Customer Relationship Management (CRM)
Voice of the customer

Product Operations Analyst

Company:

It's a Trusted Exclusive Singles Club. We are an Applied AI start-up using technology to make online dating/matchmaking more efficient and healthier, given dating app fatigue/burnout is at an all-time high. Our founders are experienced alumni of Google, Zomato, Wharton, and IIT and believe high-performing companies can be created with a culture of respect & empathy. Come work with us in this exciting, fun space to combine a job with doing social good!

Job Description:

In the initial phase, the candidate will play a matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback.

As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.

Requirements:

●     Outstanding communication, empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs

●     Exceptional organizational and time-management skills to manage multiple clients simultaneously. A high bar for excellence

●      Working knowledge of Excel

●     High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions

●      Bachelor's degree in psychology, sociology, or a related field is preferred, but not required. Relevant work experience in client management/customer care of 1-2 years is valued


Read more
HighLevel Inc.

at HighLevel Inc.

1 video
31 recruiters
Shahabaj Pattan Khan
Posted by Shahabaj Pattan Khan
Remote only
1 - 5 yrs
Best in industry
SaaS
Technical support
Product support
Customer Support

Who We Are: 


HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years. 


We currently have 700+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.  


Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. 


Want to learn more? Check out our year-in-review: https://blog.gohighlevel.com/highlevel-2022-year-in-review/ and visit our website www.gohighlevel.com


Who You Are: Is “customer service” your middle name? Do you look for proactive ways to get in front of customer inquiries before they become issues? Do you understand the differences between Customer Success and Customer Support, but can thrive in either role? We are looking for strategic thinkers with creative problem-solving skills, excellent communication and a belief that all-hands-on-deck teamwork and collaboration are the keys to success!


The other requirements for this position are:



  • Previous customer service experience in a relevant capacity - even better if you’ve been in Customer Success or Customer Support / Tech Support/Product Support from Product company preferably B2B SaaS
  • Excellent written/verbal English communication skills are required, fluency in other languages is a plus!
  • Ability to easily adapt to CRM systems and automation tools.
  • You can maintain a positive, empathetic, and professional attitude to customers/clients at all times.
  • Ideally, you LOVE tech, and marketing, and are constantly learning new things.
  • Ability to pass a pre-employment background check specific to the position applied for.


Day-to-Day: On a day-to-day basis you will be building strong relationships with our clients to ensure a successful experience with HighLevel products and services. This may include:

  • Fielding and servicing all direct customer inquiries and requirements, working in conjunction with the internal teams in accordance with agreed strategies and business plans.
  • Assisting with new client trial-to-pay conversion through contributing to demos, taking part in presentations, and speaking to the long-term success of clients.
  • Daily correspondence through any number of channels, including video conferencing, email, telephone and social media inquiries - from customers regarding requirements that include product information, pricing, services, and delivery information.
  • Providing customer service on small to midsize accounts of moderate complexity.
  • Providing regular status reports and communication on the progress of client concerns, issues, and bugs both internally and externally.
  • Conducting product training to clients as needed.
  • Addressing and resolving customer conflicts in an effective and professional approach.
  • Acting as a liaison with colleagues throughout all HighLevel departments to drive a common strategy.

 

Job Type: Full-time

Read more
Compliance  Registration Service Pvt Ltd
Compliance & Registration  Services Private Limited
Posted by Compliance & Registration Services Private Limited
Delhi
1 - 1 yrs
₹1.5L - ₹2L / yr
Recruitment
Data management
Job scheduling
Appointment scheduling
Payroll Management
+1 more
  1. Manage front desk operations, welcoming visitors and handling phone calls;
  2. Schedule and confirm appointments for meetings and interviews;
  3. Provide general administrative support, including data entry and filing;
  4. Assist with recruitment tasks, such as job postings and resume screening;
  5. Facilitate employee onboarding and orientation processes;
  6. Maintain and update HR records and employee files;
  7. Manage HR-related correspondence and communication;
  8. Support basic HR functions, including payroll and benefits administration;
  9. Coordinate HR-related events, training sessions and meetings;
  10. Resolve day-to-day HR and administrative issues for employees and visitors


Read more
Corpone
Sai Varun
Posted by Sai Varun
ameerpet, Hyderabad
0 - 0.6 yrs
₹1.9L - ₹3.9L / yr
Communication Skills
Customer Support

Greetings from the day!!


We are HIRING: Customer Support Executive(Voice Inbound Process)

No vacancy : 100+ (Work From office)

Job Role : Customer Support Executive

Work Location : Begumpet/Ameerpet

Language : Telugu/English/Hindi 

Salaries : - 12K - 18K

Qualification : Graduation

Eligibility : Fresher/Experienced


Job brief :-

- Handle Inbound/Outbound calls

- Identify the needs of customers, resolve issues, and provide solutions

- Maintain good customer relations

- Attend mandatory training sessions to stay updated on product or company policy changes

- Input data into the company computer platform to keep each customer record updated

Read more
SleepyCat

at SleepyCat

1 video
2 recruiters
Agency job
via Career One Stop by Manzar Imam
Gurugram
0 - 2 yrs
₹3L - ₹3.5L / yr
Communication Skills
Customer Service
Customer Support

About the role:

For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,


who will be able to -

  • Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
  • Identify customer needs and help them provide a 360-degree experience.
  • Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
  • Handle Escalations of all types and nature.
  • Handle E-commerce channels.
  • To perform all duties to a high standard of customer care in attitude, approach, and resolution.


Pre-requisites

  • A chance to earn monthly as well as annual incentives.
  • Proficiency in English and Hindi.
  • Excellent knowledge of MS Office, Excel, and PowerPoint
  • Fast learner with and passion for sales and an understanding of negotiation techniques
  • Self-motivated with a results-driven approach
  • Graduate degree
Read more
Reqroots

at Reqroots

7 recruiters
Dhanalakshmi D
Posted by Dhanalakshmi D
Coimbatore
0 - 0 yrs
₹1.6L - ₹2L / yr
Customer Support
hindi

We are looking "Customer Support Trainee" for Reputed Client @ Coimbatore Permanent Role.

Experience: 0-1 Yr

• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner. 

• Support represent interact with customers on a variety of channels such as phone, email,and ensure that all valid customer concerns are being dealt with immediately. 

• Processing excellent product knowledge to enhance customer support. 

• Ability to meet deadlines and prioritize tasks

• Competency in Microsoft applications including Word, Excel, and Outlook. 

• Updating, implementing, and maintaining procedures. 

• Documenting and communicating the results of your efforts. 

• Conducting meetings and presentations to share ideas and findings. 

• Prioritizing initiatives based on business needs and requirements

• Working closely with clients, technicians, and managerial staff. 

• Able to speak Hindi, Tamil & English

Read more
Career Forge

at Career Forge

2 candid answers
Mohammad Faiz
Posted by Mohammad Faiz
Jaipur, Rajasthan
0 - 1 yrs
₹2L - ₹3L / yr
Customer Relationship Management (CRM)
Customer Service
Customer Support
Customer Success

Customer Care Executive


Location: Jaipur.

Job Type: Full-Time

Experience Level: Entry Level (Freshers)


Responsibilities:

  • Provide exceptional customer support via phone, email, or chat.
  • Assist customers with inquiries, product information, and issue resolution.
  • Maintain accurate and detailed customer records.
  • Ensure customer satisfaction through effective communication and problem-solving.
  • Adhere to company policies and procedures.


Qualifications:

  • High school diploma or equivalent.
  • Strong communication skills (written and verbal).
  • Excellent interpersonal skills.
  • Willingness to learn and adapt in a fast-paced environment.


Benefits:

  • 14 Days Accomondataion.
Read more
Abmiro

at Abmiro

3 recruiters
Mithil Shah
Posted by Mithil Shah
Remote, Pune
0 - 3 yrs
₹1.2L - ₹1.8L / yr
Customer Success
Customer Support
Customer Service
Technical support
Communication Skills
+1 more

Job Description


This is a remote position.


About the Company:


Abmiro, a fast growing Software-as-a-Service(SaaS) based product company HQ in Pune, India is looking for senior tech roles for its product Postree. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.


We are building a product that is going to be used by thousands of businesses and help them overcome their real world problems. We are taking you on an entrepreneurial journey with a vibrant team and a massive market opportunity. If this excites you, then this is an opportunity you should not miss.


Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support to our vast international customer base. he/she must be able to provide support via phone, web, email, chat, and other channels as needed.


Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues, complaints and queries reported and see those problems through to resolution.

 

If you love to explore CRM platforms and wish to have regular interaction and dialog with our customers across the globe, we are looking for you!

 

We are having our best year yet here in 2022 and looking for talented people who want to make a real difference.



Requirements


Responsibilities and Duties:

  1. Manage growing support teams
  2. Manage inbound calls, chats, ticketing system and emails.
  3. Taking ownership of tickets, acknowledging them for confirmation to the customer.
  4. Guide Customers with technical or non-technical problems
  5. Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
  6. Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
  7. Good written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
  8. Commitment to documenting knowledge in the form of knowledge base tech notes and articles
  9. Act as a liaison between the delivery team, customers and vendors.
  10. Proactively work on building process improvements to enhance the customer experience.

 

Technical Knowledge and Skills:


  1. BE degree in Information Technology, Computer Science, BCA, BCS or similar
  2. Work experience in technical support, IT support, or as a technical engineer is a plus
  3. Aptitude for problem-solving
  4. Excellent client-facing/customer service skills
  5. Excellent written and verbal communication skills
  6. Ability to focus and follow-through to the resolution of issues
  7. Ability to diffuse tension and work the issue at hand

Basic knowledge of MySQL, Shell Scripts, etc is a plus


Benefits


What We Provide -

  1.  Opportunity to improve & learn new things.
  2.  Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
  3.  Hell lot of stuff to innovate and learn at the same time
  4.  Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.
  5.  Company benefits including Provident Funds, Insurance, personal growth opportunities, technology growth opportunities etc.

 

 

Location: Pune (Remote)

PS: We're a small team, and your impact is going to be huge!

Read more
Reqroots

at Reqroots

7 recruiters
Dhanalakshmi D
Posted by Dhanalakshmi D
Chennai
0 - 2 yrs
₹2.4L - ₹3.5L / yr
chat
Communication Skills
Customer Support

We are looking "Associate" for Reputed Client @ Chennai Permanent Role.

Experience: 0 - 2 Yrs

Responsibilities:

• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.

• Provide friendly and efficient service via chat or voice support to our customers regarding 

  - Order Status Queries

  - Promotional Assistance

  - Product Information

  - Site & App Navigation & Troubleshooting

  - Problem with Orders Received Queries

• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.

• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.

• Consistently achieve metric goals proactively and independently with minimal direction and support.

• Stay up to date with and follow on-going process, product, and policy changes.

• Ensure the privacy and security of Client and Sutherland information

• Build a culture of open and honest communication by offering and being open to receiving feedback.

• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.

Requirements:

• Excellent command of the English Language and communication skills

• Ability to type 35-40 words per minute

• Competently multi-task in a fast-paced environment

• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.

• Ability to actively listen, understand and summarize with clarity and simplicity.

• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.

• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.

• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.

• Genuinely care about people and are eager and ready to help under any circumstances.

• Can communicate with clarity, style, compassion, and purpose.

• Technical aptitude and the ability to pick up new technology quickly. 

Read more
New age aesthetic treatments
Mumbai
0 - 4 yrs
₹2L - ₹3L / yr
Business Process Outsourcing (BPO)
Customer Service
Customer Support

Greetings of the day !


ONLY FEMALE CANDIDATES NEEDED


Role = Customer care Executive

Location = Andheri(E), Mumbai

6 day working Rotational off

Good communication skills

Experience range = Fresher to 4 years





ABOUT THE ROLE


Position = CUSTOMER CARE EXECUTIVE


Answering calls

Resolving queries and issues over the phone

Assisting the customer


Read more
FancyPants
Jankee Desai
Posted by Jankee Desai
Bandra, mumbai
1 - 3 yrs
₹4L - ₹5.5L / yr
Customer Support
Fashion
Organized
Team Management
Sales and operations planning
+1 more

We are looking for an enthusiastic, fashion-forward, friendly and organised candidate to head our flagship retail store in Bandra, Mumbai. We are an all-girls team and hence are only hiring FEMALE candidates. We have a beautiful store and are looking for someone who can elevate the store experience for customers while achieving our sales targets, We look forward to making a great new addition to our team! Retail experience is a big bonus!

Read more
Axess Technology
Paramesh K
Posted by Paramesh K
Chennai
2 - 4 yrs
₹4L - ₹6L / yr
Customer Relationship Management (CRM)
Customer Support
Communication Skills
  • Interacting via various channels, such as live chat, emails, social media and direct calls
  • Modifying sales pitches in response to customer demand
  • Acquiring and retaining contact information databases
  • Put forward suggestions in accordance with the requirements of the consumer
  • Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
Read more
Fxbytes technologies

at Fxbytes technologies

1 recruiter
Shweta Bharti
Posted by Shweta Bharti
Indore
1 - 5 yrs
₹1L - ₹3L / yr
Customer Support
Communication Skills
Customer Service

JD : Customer Support Executive

 

We are looking for enthusiastic Customer Support Executives with excellent communication skills.

  •  

Experience in support and service domains.

  •  

Good knowledge of handling Excel, Word, and website access

  •  

Should understand customer requirements and close deals over call.

  •  

Candidates should have excellent communication skills in Hindi and English (good to have).

  •  

Personality: Communication Skills, Convincing ability, Self-motivated, Accessible, Analytical

 

Graduate/PG with a minimum of 6 months of experience.

Preference for immediate Joiners


Follow me on LinkedIn to get more job updates 👇


https://www.linkedin.com/in/shweta-bharti-a105ab197/

 

 

Read more
HighLevel Inc.

at HighLevel Inc.

1 video
31 recruiters
Pritinanda Panda
Posted by Pritinanda Panda
Remote only
2 - 6 yrs
Best in industry
Customer Support
Tech Support
Customer Success

Who We Are:


HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and fast growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want to learn more?


Check out our website:


www.gohighlevel.com


Who You Are:


You are searching for an opportunity to impact the experience of SaaS customers at the very start of their customer journey. Providing them with world class engagement the moment they start their trial of the HighLevel platform. Your creative and strategic problem solving skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business. Our results based atmosphere will give you the autonomy to work independently on some projects and collaborate with various departments on others. Our prospective customers will look to you as a subject matter expert on how the HighLevel platform fits into their business strategy and to make them successful. Tie it all together with an all hands on deck attitude and excellent communication skills and this is the job for you.


This role is 100% remote.


What You’ll Do:


● Engage and nurture new customer relationships.


● Align solutions to the customer’s goals, needs and objectives.


● Develop strong rapport with a pipeline of new business customers through inbound customer engagement.


● Leverage all top of funnel customer demographic information to craft a relevant customer centric demonstration of the HighLevel platform that drives maximum trial conversion.


● Learn, understand, and be able to articulate the Value Proposition of the HighLevel platform to impact conversion to trial metrics.


● Conduct consultative trial engagements for HighLevel’s sales process via phone, SMS, email, and ticketed support driving them to the best trial for their business.


● Collaborate with customers, cross-functional teams, and subject matter experts to identify compelling solutions.


● Work efficiently in a team setting on projects to successful completion.


● Exercise judgment in developing and implementing methods and techniques to obtain desired results following industry best practices.


● Deliver right-sized technology solutions/services within the allocated budget.


● Provide technical support to customers, if needed.


● Develop technical documentation in order to optimize demo environments.


● Support business development and marketing initiatives by meeting with customers and prospective customers, attending industry events, and giving presentations.


● Complete other duties as required/assigned.



What You’ll Bring:


● Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred.


● 2-4 Years of previous customer service experience in a relevant capacity, preferably in Customer Success or Tech Support.


● A strong technical aptitude to help our users succeed with the HighLevel software.


● Experience working with and or ability to learn the use of various CRM Systems.


● Working Knowledge of the following applications is strongly preferred. Google Suite, Zoom, Facebook, Instagram, LinkedIn and other social media.


● Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO.


● Demonstrated experience to learn quickly and apply new technologies to solve problems.


● Ability to develop and maintain deep knowledge of customers, data, business, and markets.


● Demonstrated ability to communicate well with colleagues and customers, both written and oral.


● Ability to pass a pre-employment background check.


EEO Statement:


At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Read more
Visakhapatnam, Vijayawada, Guntur, Anantapur
0 - 2 yrs
₹1L - ₹1.5L / yr
Marketing
Customer Relationship Management (CRM)
Sales
Customer Support

We Are Hiring For Tally Sales Representative

Job Role: Field Sales & Customer Support

Candidates Must Have Experience In Fieldwork. Freshers can also apply

Candidates Must Have Good Communication Skills

Qualification : B.com graduates are required for this job role

Experience : 0-2 years is required

Job Location : Visakhapatnam , Vijayawada, Guntur, Anantapur


Read more
Bengaluru (Bangalore)
1 - 2 yrs
Best in industry
Customer Support
Spanish

About the company we are hiring forHere, we are passionate about helping vacation rental owners and managers


grow their business. Backed by Bessemer Venture Partners, we have grown to the global


leader of short term rental revenue management systems that drive revenue growth. We


attribute our success to our belief that the people are the most important part of a


business, and our commitment to being a fantastic place to work.


It's with that in mind thatit is looking to add a Customer Support Generalist to our


growing team. Working in the CEST time zone and reporting to the Senior Manager of


Global Support, you will have the opportunity to help support our internal teams and


accelerate our growth. We believe in bringing your whole self to work. We are committed to


building a diverse team and embracing an inclusive culture. If you are looking to get in on


the ground floor of a high-growth startup and be a part of a founding team, we’re excited to


chat with you.


Before reading further...


It is passionate about diversity and cultivating our team’s potential. If you’re hungry


for a good opportunity, but don't meet every point in this job description, please apply


anyway!


As our Customer Support Generalist, you’ll be responsible for:


 Supporting our internal Customer Experience Team by fulfilling Partner Requests


 Uploading settings in Bulk for our Partners


 Assisting in Property Management System Migrations


 Adding newly translated articles to our Help Center and updating existing articles


 Collaborating cross-functionally to share and learn from best practices


 Assisting our Customer Success team to prep for Executive Business Reviews


 Assisting our Customer Success team with Booking Reviews


 Providing thoughtful, empathetic, and personalized email communication postimplementation


 Be ready to assist other areas of the business as needed


So what kind of person are we looking for in this role? The person who will be successful


in this role will be:


 Curious: By nature, you have a knack for learning the ins-and-outs of software


 Going: You love going above and for teammates and customers


 Detail Oriented: You have a unique ability to proactively identify and address all


customer concerns and colleague needs with thoroughness and precision.


 Empathetic: You provide thoughtful communication which is the foundation of


strong relationships.


 Outgoing: You are enthusiastic and confident in your ability to quickly connect with


new people


Now that we’ve told you what the job looks like, here are the qualifications we're looking


for in a candidate:


 1+ years of experience working in Customer Support or Service


 Willing and able to work in the CEST Time Zone


 Fluent in Spanish


 Strong communication skill and experience communicating difficult, technical


concepts in a professional and thoughtful way


 An empathetic approach with the ability to understand customer pain points and


genuine desire to help our internal team resolve issues


 A drive to identify creative ways to improve the customer experience and don’t


hesitate to suggest new, out-of-the-box ideas


 The desire to dive into issues and understand what is going on beneath the surface.


You know when something is over your head and are not afraid to ask for help


 Experience balancing multiple tasks and customer needs simultaneously. Ability to


prioritize your workday independently


 Ability to handle working in a fast-paced work environment


 Experience working with software or the ability to learn a wide variety of tools.


 Clear, concise, and effective written and oral communication skills.


 Familiarity with Property Management Systems and/or the vacation rental market


 Advanced Excel knowledge ex. Data matching, Vlookups, etc.


So what can you expect after you apply? Your application will be personally reviewed by a


member of the hiring team and if there is a match in your experience and the role,


you will:


 Have a video conversation with someone on our Recruiting team. This is a high-level


conversation about your experience and interest, but also an opportunity for you to


learn more about us


 Complete a writing assignment


 Meet with our Manager of Global Support for a deeper dive video conversation


 Meet with Director of Special Projects, and Head of Commercial


 Speak with our Co-Founder as a final step

Read more
Hyderabad
0 - 5 yrs
₹2L - ₹3.8L / yr
Customer Support
telecalling
Sales
Customer Relationship Management (CRM)

Responsibilities


· Resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.


· Performing routine assignments in the entry level to a professional job progression.


· Providing prompt recovery and problem escalation using multiple system management and problem management tools.


· Working closely with development teams, support teams and vendors to coordinate special operations, and communicate/escalate problems to meet assigned deadlines.


· Providing analytical support for the development & enhancement of system interfaces and develop/enhance those tools under technical direction from seniors.


· Assisting in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations.


· Working closely with support groups to refine system monitoring, reporting, and to assist them in their analysis and problem recovery.


· Providing prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.  

Read more
Ahmedabad, Baroda
1 - 3 yrs
₹1.5L - ₹3.5L / yr
Technical support
Network
Customer Support




We are looking for a results-driven network support technician to enhance and secure our business's computer network. You will be analyzing our network's performance, collaborating with our IT department to increase network capacity, and providing IT support.

To ensure success as a network support technician, you should exhibit extensive knowledge of network infrastructure and experience in a similar role. A first-class network support technician will be someone whose network expertise translates into the fast, stable, and secure exchange of business information.

Network Support Technician Responsibilities:

  • Collaborating with the IT department on the deployment and maintenance of network technologies.
  • Enhancing intranet performance and creating internet domains.
  • Testing the exchange of data between computers, servers, modems, and routers.
  • Installing, configuring, and updating network software, as well as maintaining hardware and network devices.
  • Performing diagnostic tests and repairs, as well as developing data archiving, backup, and retrieval procedures.
  • Optimizing server capacity to keep up with demand in online traffic.
  • Testing network protocols and ensuring stable and secure server connectivity.
  • Training junior IT personnel, providing onsite or remote or technical support, and preparing user manuals.
  • Documenting network processes and layouts, as well as enhancing network security.
  • Keeping abreast of developments in network infrastructure and technologies.

Network Support Technician Requirements:

  • Bachelor's degree in computer science, information technology, or similar.
  • Certified Microsoft, CompTIA, or Cisco network professional preferred.
  • At least two years' experience as a network support technician.
  • In-depth knowledge of network infrastructure, architecture, connectivity, and security.
  • Superb analytical and problem-solving skills.
  • Exceptional organizational and time management skills.
  • Excellent interpersonal, communication, and collaboration skills.
  • Willingness to travel to client locations.
  • Availability to perform urgent network repairs outside of business hours
Read more
taxmann publications
Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Mumbai, Ahmedabad
1 - 3 yrs
₹1.8L - ₹2.4L / yr
Inside Sales
Customer Relationship Management (CRM)
Customer Support
Customer Service
Sales
+4 more

About Taxmann 


Taxmann is India’s leading publisher on Taxation and Corporate Laws. We maintain the largest and most accurate online database on Income Tax, GST, Indirect Tax, International Taxation, Corporate Laws, Accounts & Audit, Insolvency & Bankruptcy Code and Indian Acts & Rules. Taxmann Group is the only publishing & product development company in India with complete backward and forward integration, right from the self-owned paper printing unit to in-house research and editorial team, and finally reaching the reader through its distribution network across India, along with a robust technology team that ensures delivery of the content in various digital formats.


Roles & Responsibilities:


• Expertise in handling out bound sales.

• Ability to communicate clearly with customers. 

• Identify potential customers to sell Taxmann’s products. Demonstrate them Products and Services.  Close sales deals and maintaining good customer rapport.

• Schedule feedback activities with existing clients to make sure they are satisfied and request referrals. Interact with customers to Cross sell products

• Follow and achieve sales goals on a monthly, quarterly and yearly basis

• CRM Operations is mandatory wherein one has to maintain customer’s record and the activities done for one single customer

• Excellent Customer service skills.

• Attend trainings to stay up to date with the specifications of new products and service offerings.

• Typing Speed 20-30 words per minutes. 

 

Required Experience 

• Total experience (Year wise) : 1 year experience

• Experience Work wise in capacity of : Sales 

• Should know regional language like Gujrati, Marathi and Punjabi                                  

 • Only Female candidates apply

Read more
HIPPO CLOUD TECHNOLOGIES
Shimoga, Mangalore, Tumkur, Mysore, Chitradurga
1 - 2 yrs
₹1L - ₹1.5L / yr
Customer Support
Customer Relationship Management (CRM)
Field Sales
Marketing
Customer Service
+1 more

We Are Hiring For Tally Customer Support

Job Role: Tele calling & Sales Supporting

Candidates Must Have Good Communication Skills

Candidates Should Be Able To Speak English Fluently

Qualification: B.com Graduates Can Apply

Job Location: Shimoga, Mangalore, Karnataka

Experience: 1 - 2 year experience is required

Read more
TalkCharge Technologies Pvt Ltd
Anjali Gupta
Posted by Anjali Gupta
JMD MEGAPOLIS, 323-324, 3rd Floor, Badshahpur Sohna Rd Hwy, Sector 48, Gurugram, Haryana 122019
0 - 2 yrs
₹2.2L - ₹3L / yr
Customer Support
Affiliate marketing
Payment gateways

Key Responsibilities:


  1. Excellent verbal & written communication skills.
  2. Manage Voice/Non voice Process- Payment, Refunds etc.
  3. Ensures metrics, monitor process, provide regular coaching & mentoring to team.
  4. Knowledge of payments and fintech.
  5. Respond to requests through emails or chats for information in a timely, professional and positive manner to develop strong customer relations.
  6. Providing information about a product or service.


Desired Candidate Profile:


  1. Excellent verbal and written communication skills.
  2. Technical bent of mind to isolate a problem quickly.
  3. Have proven experience in the same domain.


Education- Any Graduate

Read more
YOLODESTIN NETWORKING PVT LTD
Surat
3 - 5 yrs
₹3.6L - ₹4.2L / yr
Sales
Business Development
Communication Skills
Hard working
Telesales
+1 more

ob Description:


Position: Telesales Executive


🌟 Join the Fastest Growing Startup! 🚀


YOLOFARMS.IN is a recently funded startup providing stunning villas for rent, perfect for celebrations, shoots, and stays. 🏰


Requirements:

✅ Minimum 3 years of experience in telesales, preferably in a startup environment.

✅ Proven track record of achieving high conversion rates (20%+) from provided leads.

✅ Ability to handle 40 leads per day and achieve a daily sales target of 80k.

✅ Availability from 2 PM to 11 PM.


💰 Competitive Salary and Incentives! 💸

🔹 Base salary: 35k

🔹 Lucrative incentive structure: 7.5% (1.8 lacs monthly)


🔍 Selection Process:

1️⃣ Initial resume filtration.

2️⃣ Telephonic interviews.

3️⃣ Video call interviews.

4️⃣ Task-based assessment.

5️⃣ Final one-on-one interview for formalities.


🌟 Desired Skills:

✨ Excellent communication and convincing abilities.

✨ Strong customer support skills.

✨ Hospitality, politeness, and humility.

✨ Logical thinking and problem-solving abilities.


🌍 Preferred Background:

✨ Previous experience in hospitality, tours & travels, edtech, MLM, event, real estate, packages, and luxury lifestyle industries.

✨ Candidates should show commitment and no frequent job switching.


📆 Responsibilities:

1️⃣ Handle inbound leads and calls.

2️⃣ Book sales and provide after-sales support.

3️⃣ Ensure end-to-end customer satisfaction.


📍 Location: Surat (Relocation required)


Don't miss out on this incredible opportunity! Apply now and be a part of our growing success story! 🌱

Read more
Zycus

at Zycus

10 recruiters
Amit Jha
Posted by Amit Jha
Mumbai
0 - 1 yrs
₹4L - ₹5L / yr
Technical support
Customer Support

Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst and is organizing a Walk-In drive on 22nd July 2023 at our office in Mumbai, Seepz, Andheri East.

In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.

 

As a Product Technical Analyst at Zycus, you will:

  • Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
  • Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
  • Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
  •  Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
  •  Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
  • Evaluate and suggest innovative solutions and workarounds for customer requirements
  • Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
  • Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

 

Job Requirement

  • Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
  • Experience Level: 0-1 years
  • Strong written and verbal communication skills
  • Willingness to work 24*7 shifts .
  • Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
  • Ability to collaborate with various internal and external stakeholders
  • Ability to learn, execute and excel. Multitask and work with priorities

Salary Range: INR 4,50,000 to INR 5,00,000

 

Walk In Drive Date: 22nd July, 2023

Time: 10:000 AM to 4:00 PM

Read more
BookWater
Akshaya Elango
Posted by Akshaya Elango
Chennai
0 - 2 yrs
₹1L - ₹4L / yr
Customer Support
Customer Service
Communication Skills
Effective communication

Responsibilities:

●     Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.

●     Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.

●     Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.

●     Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.

●     Collaborating with other departments to address customer needs and continuously improve the overall customer experience.

●     Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.

●     Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.

●     Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.

●     Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.

Read more
Wellness 360 Technologies

at Wellness 360 Technologies

1 video
1 recruiter
Amit Chaudhary
Posted by Amit Chaudhary
Gachibowli Hyderabad
1 - 2 yrs
₹3L - ₹4L / yr
Tech Support
Customer Support
Product Management
Product support
SQL
+3 more

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.


Job Responsibilities:


  • Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
  • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
  • A certain degree of creativity, latitude, and problem- solving is required
  • Coordinate with cross-functional teams to achieve the
  • highest level of customer satisfaction.
  • Streamline and expedite operational tasks, including inbound and outbound marketing.
  • Follow communication procedures, guidelines, and policies.


REQUIREMENTS


  • Experience of 1 year in customer service role handling customer support/technical queries.
  • Excellent oral and written communication and people interaction skills.
  • Hands-on experience with ticketing software like Freshdesk/Freshchat.
  • Good analytical skills with active listening and attention to detail.
  • Ability to multi-task, prioritize and manage time effectively.
  • Work independently and own the raised matter till closure.
  • Work experience in SAAS companies is an added advantage 
Read more
Provakil
Sanyukta Shekatkar
Posted by Sanyukta Shekatkar
Pune
0 - 2 yrs
₹3.5L - ₹4.5L / yr
Customer Service
Customer Support
Communication Skills
Technical support
Customer Relationship Management (CRM)

 Technical Customer Support


  • Ability to work in team environment
  • Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
  • Ability to work flexible hours ,including evenings and weekends.
  • Earlier experience into chat and call support process.(Technical support experience)
  • Customer oriented approach and ability to adapt different situations 
  • Hands on experience on MS office suite.
  • Ability to multitask and problem solving skills
  • 0-2 years of experience 
  • Excellent communications skills written and verbal.


Responsible for :


  1. Respond to customer queries via chat or phone in a timely and professional manner.
  2. Proactively responding on tickets or issues.
  3. Resolve customer queries or issues with required solutions 
  4. Coordinate with internal teams for query resolution.
  5. Provide required information about products and services offered by Provakil.
  6. Update customer information and issue details in ticketing platform
  7. Analysing the challenges faced by clients and passing the details to technical team.
  8. Should be aware of product feature updates.
  9. Flexible in working shifts


Requirement: 


  1. Respond to customer queries or technical issues via email in a timely and professional manner.
  2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
  3. Should have knowledge of API integration, cloud based tool.
  4. Interact with cross team to get the issues resolved.
  5. Hands on experience on CRM or any ticketing system.
  6. Should be able to lead meetings and training sessions.
  7. Worked in customer facing environment.
  8. Troubleshoot technical issues at level 1 and level 2 .
  9. Handled customer escalations and worked on escalation matrix 
  10. Provide weekly status on ticket received and resolved 


Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.



Bachelor’s degree in CS or IT or related field.



Read more
AbleCold Logistics

at AbleCold Logistics

1 recruiter
guna sehkar
Posted by guna sehkar
Bengaluru (Bangalore)
0 - 3 yrs
₹2.5L - ₹3L / yr
Customer Relationship Management (CRM)
MS-Excel
Customer Service
Customer Support
Communication Skills
+1 more

Job Title:– Customer relationship Manager

Location: Bangalore

About AbleCold Logistics: (www.ablecold.com)

We are India's fastest-growing integrated end-to-end cold chain solutions company. Within a short span of time, with our asset-light model and strong diverse operations experience, we have disrupted the cold chain space and solved several unique problems that had never been addressed over decades. Our ability to create cold chain solutions depending on our customers’ needs and maintain operational excellence while being frugal has rewarded us with being compared to the largest players in the cold chain industry by several market analysts and investment firms.


Our customer base includes some of the largest brands in India in quick commerce, quick service restaurants, seafood, ice creams, and frozen food. Our core team members have a diverse set of experience across several industries and startups/corporates and are alumni from prestigious institutions such as IITs, IIMs and Harvard Business School.

AbleCold is at an inflexion point and for the next phase of rapid growth, we are seeking individuals with high-energy, highly motivated to work in ambiguity, and interpersonal and cross-functional skills to join our team.

Role and Responsibilities:

●       The ideal candidate should have a solid understanding of customer relationship management principles, excellent communication skills, and a passion for delivering exceptional customer service

●       Serve as the main point of contact for customers, addressing their inquiries, concerns, and requests in a timely and professional manner.

●       Collaborate with internal teams, such as sales, marketing, and product development, to ensure seamless customer experiences.

●       Maintain accurate and up-to-date customer records, interactions, and communications



Required skills/experience:

●       High energy with a zeal to build a business from scratch and have a sense of ownership.

●       Willingness to roll your sleeves and hustle for ad-hoc problem solving whenever the operational need arises.

●       Strong team player with the ability to work independently and collaborate with cross-functional teams.

 

 

Benefits of Working at AbleCold Logistics:

●      Be part of a high growth start-up

●      Steep learning curve - we believe in learning by doing

●      Work with Mentors and true innovators from Harvard Business School, IITs, IIMs and ISB. Founders and employees work together; there's no middle management, so you learn from the best.

●      Empowering place to be in - We believe that each individual brings in a new perspective and new ideas. You will have the opportunity to implement your ideas and try out experiments and pilot projects.

●      Meritocratic culture - Your work will be recognised as will your failures. You will be instilled with the value of creativity, hard work and ownership.

Read more
Monarch Tractors India
Hyderabad
5 - 10 yrs
₹5L - ₹15L / yr
Customer Success
Customer Support
Customer Relationship Management (CRM)
Customer Retention
Zendesk
+1 more

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.


Responsibilities:

  • Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
  • Set performance goals for the team and ensure that they are met or exceeded.
  • Define and implement a scalable support model to accommodate growth and changing customer needs.
  • Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
  • Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
  • Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
  • Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
  • Train and coach agents on effective communication and problem-solving techniques to improve their performance.
  • Build and maintain strong relationships with customers to ensure loyalty and retention.
  • Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
  • Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.


Qualifications:

  • Bachelor's degree in business, management, or a related field.
  • Minimum of 5 years of experience in customer support or related fields.
  • Experience building and managing a team of agents in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
  • Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Knowledge of Agriculture Products and Farming is a plus.
  • Knowledge of the Monarch product line or similar technical field is a plus.
  • Flexibility to work in different time zones.



Read more
Kotak Mahindra Bank
Mumbai, Noida, Pune
0.6 - 2 yrs
₹2L - ₹5L / yr
Customer Support
Customer Relationship Management (CRM)
Customer Service
Business relationship management
BPOS
+1 more

Responsibilities

  • To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
  • To identify and convert the opportunities for cross-selling (banking products).
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.


Requirements

  • Graduate
  • Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
  • Excellent communication skills – Verbal & Written.
  • Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
  • Flexible to get scattered 8 Week Offs in a month with 9 hours shift
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
  • Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
  • Should be able to establish rapport quickly with peers, managers & customers.



Read more
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