Manager, Operations & Inside Sales

at eblity

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Remote only
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4 - 6 yrs
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₹8L - ₹12L / yr
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Full time
Skills
Inside Sales
Operations
Position: Manager, Operations & Inside Sales
Contract: Full-time
Location: India
ABOUT EBLITY:
Eblity’s manifesto is to enable carers of children with Academic, Behavioural and Emotional Challenges including Special Needs to realize the children's full potential. Eblity has been providing training and skills development to over 80,000 educators, professionals and parents from over 80 countries.

We are looking for a driven, committed, dynamic, resourceful, confident, empathetic, organized, and “roll-up-your-sleeves” leader to lead all aspects of inside sales and service delivery, from lead conversion to providing the best service quality experience to our partners at every operations touch point.
Join a great team of passionate professionals committed to improving the lives of children with challenges.

WHAT YOU’LL DO
Operations
● Oversee overall end-to-end service delivery and quality and achieve service excellence of online training and other online services
● Work closely with cross-functional teams within Eblity to define and improve/optimise internal operational workflows and project as well as product implementations Inside Sales
● Build meaningful relationships with clients - school leadership and their points of contact to encourage trust and loyalty
● Oversee the overall lead conversion - follow up, nurture and close leads through the sale process
● Develop an understanding of the education landscape; ministry-school-teacher-parent-student dynamic and its unique requirements to strategically nurture the leads
● Work closely with cross-functional teams within Eblity to better understand customer needs, maximize conversion, retention and growth, and share learnings
General
● Build the team based on the stage and progress of the company
● Lead strategic direction and all areas pertaining to inside sales, service delivery, quality and recovery
● Design and create key metrics for lead conversion and service delivery and improvement
● Lead and manage inside sales and operations playbook, training and communication programs to
achieve service excellence culture in Inside Sales and Operations Team
● Support all partners’ reviews

ABOUT YOU
● Passionate about Eblity mission
● Proven experience in 2-sided platform startup experience
● Proven experience in inside sales operations, operations and/or project management
● Bachelor degree in Business, Engineering, or equivalent
● Excellent communication (written and verbal skills), with an eye for detail and a quick wit, and interpersonal skills
● Highly organized and able to multi-task
● Self-driven and proactive nature
● Familiar with performance metrics and process improvement
● Experience with full staffing lifecycle, including interviewing, hiring and performance management
Read more

About eblity

Founded
2019
Type
Size
Stage
Raised funding
About
Eblity enables parents, educators, professionals and schools to provide special needs children the education they deserve.
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Balaji Venkatesan
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