Java Support - Analyst / Lead

at Mphasis

Agency job
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Pune, Chennai, Bengaluru (Bangalore), Noida
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4 - 15 yrs
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₹7L - ₹30L / yr
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Full time
Skills
Java
J2EE
Microservices
application support
PL/SQL
Linux/Unix
Technical support
Production support
Remote support
Tech Support
  • 4-15 year experience in Application Support
  • Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
  • Good to have knowledge in Agile, JIRA, Splunk, Service Now
  • Good understanding and hands-on experience in Incident, Problem and Change Management
  • Provide technical leadership to the team & contribute in the skill development within team
    Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
  • Good communications skills are necessary, must be team player and inquisitive.
  • Strong customer service and support focus with a desire to deliver a high-quality service
  • Ability to multi-task, work under pressure and to tight deadlines
  • Flexible in working outside of office business hours at short notice (as required)
  • Should be able to examine the system and identify the areas for Service Improvements & Value adds.
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