Java Support - Analyst / Lead

- Writing queries used for front- end applications (websites, desktop applications)

- Designing and coding database tables to store the application data

 

.- Data modeling to visualize database structure.

 

- Reviewing query performance and optimizing code.

In this role you would be responsible for day to day maintenance of engineering systems. You would also often act as first line of support for internal applications while fixing bugs, developing and deploying small components of code.

The role of the Production Support Engineer is a technical role thats ensures the stability, integrity, and efficient operation of the platform / system and services.

High Impact production issues often require coordination between multiple Engineering, Infrastructure and Product groups, so you get to experience a breadth of impact with various groups.

• Logging and keeping records of various issues to help the team prioritize fixes and automations, along with measuring the product quality.
• Documenting troubleshooting and problem resolution steps.
• Monitor alerting channels, analyze problems, diagnose and do occasional code fixes with low to medium complexity.
• Taking ownership of technical issues and working closely with developers to resolve more complicated problems.
• Work closely with product and developers to enhance the quality of existing products.
• Resolving escalated customer complaints without the need for team lead intervention.
• Address urgent issues quickly, work within and measure against customer SLAs.
• Write scripts (shell, python, ruby, php) and aggressively automate manual / repetitive tasks.
• Automate scripts / tasks for reporting and maintenance; and build anomaly detectors and alerting where ever applicable.
• Develop smaller complexity features/enhancements in existing products.
• Perform in-depth research and identify sources of production issues surrounding the application.
• Work closely with business in managing day to day issues, resolve user queries.
• Perform daily health checks of the application, job schedules and infrastructure supporting the application.
• Develop and facilitate monitoring systems to identify issues before they happen.
• Identify, develop and design features to solve pattern of problems to stabilize production systems.
• Create accurate DB queries that will identify affected data and rectify them.
• Build a deep understanding of the domain.

• Knowledge of Unix / Linux based systems.
• Experience working with MySQL and Postgresql and writing simple queries to get data for debugging issues.
• Being able to creatively come up with solutions for various problems and implement them.
• An in-depth understanding of the different products and ability to navigate through the code to debug and small fixes.
• Hands on with any of the scripting languages like Bash, Python, PHP, Ruby.
• Excellent analytical and logical thinking.
• Quick troubleshooting and diagnosing skills.
• Problem solving and debugging skills.
• Ability to join the dots around multiple events occurring concurrently and spot patterns.

• Prior production support experience.
• Prior programming experience.
• Familiarity with Grafana, Prometheus, Elasticsearch, Sentry
• Experience in dealing with RESTful web services is a plus.
• Worked with microservices architecture

We are looking for a Technical Lead - Java to join our awesome team and deliver a streamlined user experience. We want a team member who is well versed and comfortable spanning the full development lifecycle, from requirements identification and prototyping, through design and implementation. We want a team member who Leads projects and teams. Participates in and supports initiatives outside of the main area of responsibility.

 

Engineering and Delivery

• Responsible for the quality and quantity of the engineering output.
• Responsible for the continuous, iterative improvement of our engineering team.
• Responsible for the overall planning, execution, and success of complex technical projects.
• Work closely with the client & product management team to ensure we are building the best products & team is aligned to product goals.
• When necessary, act as Programmer, QA, Architect, PM, etc for short periods of time.

 

Managing and Directing

• Talk to engineers to tease out concerns early, then fix them when possible.
• Resolve conflicts or performance problems with engineers.
• Embody the engineering culture and contribute to its advancement, inspiring everyone to live up to it.
• Maintainer and contributor to our company engineering internal and public artifacts such as our quality standards and guidelines.
• Represent the engineering with other departments and ensure we provide engineering support wherever necessary in the company.
• Support team happiness. :)

 

Hiring and Training

• Attract, nurture, coach, and retain talent.
• Ensure every assigned engineer has a career progression plan with regular check-in points and real-time feedback.
• Ensure engineers are provided with continuous and valuable learning opportunities.
• Contribute to determining engineering salary ranges and adjustments.
• Contribute to defining and building the vision for our engineering organization.
• Contribute to defining quality standards for our work.
• Contribute to creating training and learning material and opportunities for engineers.

 

Strategy and Consulting

• Run and/or participate in project kick-offs.
• Work with your team to select and design the software architecture, tools, and platforms used to deliver client projects.
• Define quality standards for client projects.

• BSc/BE/BTech in Computer Science, Engineering or a related field
• 4+ years Experience working with JAVA technology
• Knowledge of Spring boot, Spring MVC frameworks
• Knowledge of React and other JavaScript frameworks
• Good knowledge of operating systems and networking concepts
• Aggressive problem diagnosis and creative problem solving skills
• Startup mentality, high willingness to learn, and hardworking
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Good to have - Experience with Google Maps API
• Good to have - Familiar with testing frameworks (Ex. Jasmine)

 

Job Description

 

We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.

This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.

RESPONSIBILITIES

• Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.

• Ask customers targeted questions to quickly understand the root of the problem.

• Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up of customer suggestions for continued improvements to Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Constantly Improve Product Knowledgebase to use internally and a FAQ.

• Work on improvement of customer's FAQ and User manual.

• Taking ownership of customer issues reported and seeing problems through to resolution.

SKILLS & QUALIFICATIONS

• Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).

• 1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.

• Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.

• Knowledge of SQL, XML, JSON is a plus.

• Ability to troubleshoot the cause of technical problem in using software.

• Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.

• Ability to mentor and assign and manage tasks for others.

• Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.

we are looking for technical support engineer who has international voice experience.
Good experience in ITIL, Handling US/UK Clients
Good experience in Hardware Troubleshooting

Branch Overview :- Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.- Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job Overview : This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications :- 1-2 years of previous job experience in customer service- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Good typing speed (ideally above 45 wpm)- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays- Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

Experience: 4-5 years Education: Any Graduate Job Summary: MAP Systems is seeking a Senior Java Script Developer to join our high growth, the creative organization at our office in Bangalore. This position is responsible for developing projects in HTML5 game engines using Java script and HTML5 following international standards and best practices. Required Qualifications: * Expert knowledge of JavaScript with a strong understanding of JavaScript fundamentals such as prototype inheritance, composition, CommonJS/AMD module systems using RequireJS. * Must demonstrate the ability to write advanced JavaScript beyond jQuery-centered development. * Experience working with API’s which includes 3rd Party API’s or creating your own. * Experience working with HTML/CSS by interpreting the design and transforming into high quality, robust code. * Experience in making responsive design suitable for Desktop / Mobile / Tablet Desired Qualification: * Hands on experience with canvas and any of the HTML5 game frameworks such as Phaser, Construct 2, PixiJs, CreateJs, Play Canvas..etc. * Experience with build systems such as Grunt/Node.js or ANT will be added advantage. * Good knowledge in every stage of Game Development Life Cycle and Agile scrum development methodologies. * Good problem solving and analytical skills. Roles & Responsibilities : * Analyzing the requirements and preparing game design document. * Developing the HTML5 games or porting Flash games to HTML5 framework. * Testing the games and ensure the final product meets the required standard guideline. * Ensure to deliver the products within the defined timelines and win the customer satisfaction. Maintain high team morale and adhere to company, project standards and guidelines. * Mentor Junior team members and promptly escalate issues, which affect product delivery and quality that are beyond scope of influence and report same to reporting manager

1+ years’ of experience in Technical Support role in SaaS/Application support. • Experience/Basic understanding of modern day web/mobile and SAAS applications, components in a web application stack • Inquisitive and analytical with excellent troubleshooting skills • Strong commitment to quality and customer service • Excellent written, verbal and presentation skills Key Duties and Responsibilities: • Support customers through various channels including voice and help desk tickets • Troubleshoot customer reported device issues to validate and determine root cause (hardware, software, database) • Communicate directly with our clients to keep them apprised of each step in the technical support lifecycle: discovery, troubleshooting, fix, validation • Verify and document complex technical support issues and deliver technical solutions in a timely manner • Effectively communicate complex technical matters to both technical and non-technical stakeholders • Make recommendations on process and tool improvements for the team • Interface with infrastructure, database and development teams as needed to satisfy the technical needs of the customer • Document product defects and enhancements requests in both CRM and engineering project management tool • Other duties as assigned • Project manage and execute large-scale troubleshooting efforts that may require cross-functional partnership