About Hipower Support Center
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About AiSensy:
We at AiSensy, are building end-to-end WhatsApp based Marketing Automation, CRM & Customer Support platform for Enterprises & growing SMBs. Helping brands like SkullCandy, NMIMS, Byjus, Rentomojo, etc.and are handling 5 million+ messages per month.
The ideal candidate will have impeccable relational skills.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.
Responsibilities:
- Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
- Ensures all customers are successfully using the product or service they’ve purchased from the company.
- Is often the first port of call for customers and is available to answer any inbound questions.
- Give customer the onboarding, gather feedback and notifying them about the new features
- Managing the Customer Success Team and driving higher NPS
Skills Required:
1 year of experience in Customer Success
Hiring For BPO Non Voice Process
Greetings from zealous services!!
We have Immediate requirements for Fresher in BPO Semi Voice Process @ Chennai
Interview Scheduled:
- Walk-in: Monday to Friday (10 AM to 4 PM)
Contact Details:
Reference Name: PRAVALIKA (HR)
Job Description:
- Designation: Customer Support Executive
- Process: International US Non-Voice Process (Semi Voice)
- Shift Timings: Night Shift (7.30 Pm To 5.30 Am)
- Salary : 8500 + Incentives upto 3000 (based on your performance) + Food & Refreshment
- Working Days: 5 Days working (Sat,Sun Fixed off)
- Qualification: Any Graduates (Arts & Science, Engineering) / Diploma / ITI / Distance / Drop out (2017 to 2021 passed out only). Up to 3 backlogs can apply.
- Age: Between 18 to 26 years
- Work Location: Nungambakkam, Chennai.
- Requirement: Immediate
Do mention "PRAVALIKA(HR)" on the right top of your resume as your reference.
Note: Interested candidates can "Walk-in" directly to our office premises with your updated resume and copy of aadhar card.
Documents Mandatory:
- Carry Updated resume and aadhar xerox.
- All your original educational documents for verification purposes.
Venue Details:
Zealous Services
No.17/7, 'B' Block Ground Floor NRCS Towers,
Kodambakkam High Road, Nungambakkam.
Chennai - 600034
Landmark: Near Hotel Palm Grove, Opp to Domino's.
### Refer to your Friends too!!! Spot Offer!!! Grab the opportunity Don't miss it !!! ####
Business Development Executive
We are looking for a Business Development Executive. With good sales experience.
Roles & Responsibilities:-
1. Responsible for making outbound calls and understanding the needs of the market.
2. Build a strong relationship / trust with our users.
3. Understand the customer requirements and suggesting the right product to the customers.
4. Sell membership over the phone and achieve the targeted sales numbers & value, set quality parameters.
5. Understand the customer requirements, encourage them to upgrade our plans.
6. Address all the issues / grievances of the customer and provide the right solution.
7. Capture the insights from customer interactions and share it with the internal team.
8. Strictly adhere to the process requirements.
Required Candidate profile:-
- Language skills - English / Hindi.
- Product Knowledge.
- Minimum of 6 Months - 2 years' experience in Tele sales / Tele calling / Telemarketing / Collections / Retention / Domestic BPO.
- Great interpersonal and communication skills.
- High levels of integrity, autonomy, and self-motivation
- Basic computer skills - MS Excel, Word.
- Candidate: Female preferable. Hindi and English language Mandatory
Customer Onboarding Specialist
Job description
Customer Onboarding Specialist
You Should be good at: -
· Interfaces with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)
· Coordinate with Sales team to on-board any new customer, hand-hold them with various integrations.
· Co-ordinate with the Product Management / Engineering team for customer reported queries.
· Demonstrates good judgement to actively assess situations, engage senior resources / management (as and when needed) to resolve complex / escalated Customer issues.
· Systematically gathers relevant information and analyses a broad range of factors while investigating and resolving issues.
· Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)
What it takes: -
· Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills).
· Excellent Analytical & Technical Troubleshooting skills.
· Interpersonal skill.
· Presentation skill.
· Great Team Player
Good to Have: -Prior work experience in SaaS product companies in domains relevant to Logistics /e- commerce’s.
Educational Qualification: - Bachelor’s (BSc IT / BE CS / IT) preferable.
Experience: - 0-2 years’ experience in customer onboarding for Logistics/ Ecommerce related products and services.
Job location: - Bangalore, Karnataka
Must have:
· 2+ years development experience in Service Now
· Ensure adherence to all ITIL processes • Experience in Service Now Automated Testing Framework (ATF)
· Experience in developing Service Catalogs, workflows, Catalog scripts, macros etc.
· Experience in Service Now Scripting like Scripted Rest APIs, Business rules, client scripts etc.
· Experience in using Service Now REST API, ACLs, data policy, notifications, email scripts etc.
· Experience in Data load, transform creation and reporting capabilities.
· Strong analytical, problem solving skills
· Clear written and verbal communication skills
· Keen to learn new technology and tool sets
Good to have:
· Experience in Application Portfolio Management/Service Mapping/Asset Management
· Service Now Certified System Administration certification
· Up-to-date technical knowledge by attending educational workshops, reviewing publications
Customer Support Executive
Responsibility
- Manage largeamounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements
- Must be Graduated or Post-Graduated.
- Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Customer Support executive
at learn4o technology private limited
We are trying to solve the problem of unemployment by skilling graduates in vernacular. At Learn4o, we love solving complex problems. The team comprises people with a solid background in impact startups. We move fast and ask a lot of ourselves and our people.
We are looking for the people who are passionate about creating impact and solving real hard problems of the society.
Why you should join our team- If you want to grow your career at a breakneck pace.
• If you like solving complex problems
• If you like bubbly environments with electrifying energy
Job Overview :
Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.
In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them on a regular basis.
As an ideal candidate, you should be an excellent communicator along with convincing abilities. Great report writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.
If you are ready to take up these duties and responsibilities of Telecaller, then apply right away.
Responsibilities
• Answering phones and explaining the product and services offered by the company.
• Contacting existing customers as well as prospective customers using scripts.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Making recordings of all the sales phone calls and sales deals.
• Taking and processing product orders in a professional manner.
• Maintaining the database of the customers on a regular basis.
• Suggesting solutions based on customer’s needs and requirements.
Requirements
• High school diploma or equivalent.
• 2 years Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
• Professional certification sales and marketing will be an advantage.
• Great interpersonal skills.
• Exceptional oral and written communication skills.
• Strong organizational skills.
• Ability to work in a team or individually as and when required.
• Ability to manage and handle multiple tasks.
• Outstanding problem-solving skills.
• Exceptional attention to detail.
• Hard-working individual.
• Good time management abilities.
• Strong decision-making skills.
• Ability to tolerate stress and pressure.
- Smart & quick learners.
- Min 12th Pass
- Excellent communication skills
- Proficient in computer operation
- Age between 18-22 years
Customer Support Representative
at Blue Planet Infosolutions Pvt. Ltd., India
