Regalix as a digital marketing company creates value and revenue growth with cutting edge marketing techniques and innovation models.
We operate a 500 seater Telesales centre for our business that receives over 10000 calls every day.Looking forward to a well versed professional who can manage the entire backend operation which includes hardware, servers, CRM and other business tools. Role involves leadership and strategic involvement.
Experience: 2 -4 years Shift: Rotational (will include UK & US shift) Job Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background
About opportunity : We have seen tremendous demand and adoption in the Indian market and to spearhead our growth further we are looking to scale up our Customer Success Team across India. With increasing number of customers, it becomes very important to have a strong onboarding and relationship management team, which can ensure retention, upselling and positive WOM. Role & Responsibilities - Drive Customer Success Activities & Outcomes - Oversee successful implementation of Happay's product suite for each client - Oversee portfolio of customers, reduce Churn and explore avenues to Up-sell to maximise revenues from an account - Drive new business growth through greater advocacy and reference-ability - Influence future lifetime value through higher product adoption & customer satisfaction. - Monitor Key engagement metrics like Churn, Customer Health & Renewables - Align with Key Stakeholders of the account to build a strong relationship - Define and Optimize Customer Lifecycle - Map Customer journey and define segmentation of customer base and varying strategies. - Develop listening points in journey (e.g., usage, satisfaction, etc.) - Identify opportunities for continuous improvement - Learn from best practices in industry - Measure Effectiveness of Customer Success - Define & establish a system for tracking operational metrics for the team. - Send periodic performance report with Key Metrics to Happay's Executive team - Lead best in class Customer Success Team - Manage a team of Key Account Managers and help them in implementation & troubleshooting. - Recruit experienced leaders for different functional roles. - Drive a culture of continuous learning and accountability within the team. - Foster collaboration within the team and across the customer lifecycle. - Inspire Customer Success Across Company - Create company-wide culture of Customer Success - Align with Marketing around marketing to existing clients. - Align with Product around driving product roadmap - Align with Sales around cross-sell and up-sell and focus on selling with a retention focus - Align with Executive Team around key metrics and objectives Skills & Background Requirement - Minimum 6 years of experience in Customer Success - Experience in handling team of 15-20 members - Experience in onboarding complex products/solutions with SMEs and Enterprise clients - Excellent communication and presentation skills - Is Excellent in building and nurturing relationships in industry - Networking and strong orientation towards customer management - Deep understanding of value drivers in recurring revenue business models - Is very well-versed on developments related to SaaS products in India. - Ability to manage influence through persuasion, negotiation, and consensus building
Role: Oracle Field Service Cloud (TOA) Functional Consultant Location: Bangalore/Hyderabad Description: • Oracle Field Service Cloud SaaS application Functional Consultant • Good functional experience in Field Service planning, Fulfilment and Field Service Management with hands-on experience of at least 5-7 years • Experience on Cloud integrations with on premise applications and other cloud applications will be an added advantage. • Consultant should have good communication skills for direct interactions with client key super users • Consultant should possess good troubleshooting skills and have worked atleast on 2 support projects • Candidate should be ready to work in shifts
About Company - Lendingkart is a well-funded start up that uses analytics and online data to determine whether it wants tolend to businesses or not. So instead of filling paper forms and making multiple trips to the bank, thebusinessman just logs in, provides access to his online footprint and we use our proprietary self-learningalgo for credit-scoring and to decide instantaneously whether we want to lend to him or not. There isenough data footprint online to determine the intent to pay back a loan, quality of his product/service, healthof his business, and his ability to compete etc. We are a team of ISB, IIM grads determined to automate the entire banking decision and delivery process. For more details - http://www.lendingkart.com Education - Any Graduate - Any Specialization but preference will be given to candidates from Finance/Banking background Responsible for Sales with complete Focus on Major Accounts.Technical knowledge of all services. ● Responsible for Sales with complete Focus on Major Accounts. Technical knowledge of all services. ● Generating Leads. ● To prepare Pre-Sales proposals for prospective clients & to have strong Follow-Ups. ● Identifies Business Opportunities by identifying major prospects from sectors and evaluating their position in the industry. ● Having upgrade knowledge on market & industry trends. ● Establish, Develop & Maintain Business Relationships with Current & Prospective Customers. ● To Assist Operations, CRM Team in Post Sales Activities. ● Create opportunities for Organic business growth. ● To prepare reports and to maintain Team MIS & validate Team reports. ● To maintain Team Motivation & Energy levels for enhancing productivity.
Job Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background
The desired candidate preferably a female should be an MBA/Mcom/ should possess excellent written and oral communications with at least 1-2 years of experience as an admin/support in financial services. Should communicate and coordinate with internal departments to handle & resolve client’s complaints, direct requests and unresolved issues to the designated resource. Should be able to manage the day-to-day operations of the office. Organizie and maintain files and records etc. should be · Proficient in financial terminologies. · Good mathematical skills · MS Office Prior experience in a financial institution/wealth management firm would be added advantage
Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time
We are an upcoming startup in the Health & Fitness space.The role that is open is Operations & Marketing Executive, based out of either Thanjavur or Bangalore. This is an exciting opportunity at an with a lot of learning, particularly if you are looking to move into Business & Revenue related roles from your current role. A broad introduction to the business and our ethos. I am Antony Anand - founder of Durafit Fitness Equipments (www.durafit.in). I am an alumnus of IIM-Ahmedabad, with experience in ecommerce (Ex-Flipkart & Snapdeal). I have founded this company with the vision of revolutionising the Fitness Equipment space with IOT and Manufacturing. We have successfully done a pilot launch of our products in Amazon & Flipkart and have established brand presence, within a short period of time. We are now venturing to expand the business into Gym Equipments, Offline stores, Extensive Brand building in the second phase of our plan. We intend to get into Manufacturing and Smart Devices in the next year as well, once brand presence is established. We are looking at potential funding in 6-8 months time frame as well. We are already growing at 100% every quarter, and you will be one of the first employees to join us here at Durafit. This will provide an opportunity to have end-to-end visibility of an entire business from Finance, Marketing, Sales, Funding, Procurement, Manufacturing, HR etc, and then experiment and grow into any role that you are passionate about within the company. We are looking for some smarts, self-motivation, business ownership & people skills - people who can quickly take ownership of the business and grow really fast with the company.
We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)